Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,369 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality rug! Looks great in hallway Great colour, really pleased. Would use again”

Helpful Report

Posted 4 hours ago

Hi there, Thanks for the review! We’re glad the rug’s quality and colour are meeting your expectations and that it looks great in your hallway. We appreciate you choosing Runrug. Kind regards, Team Runrug

Posted 4 hours ago

“Out of the ballpark product and service!! I'd definitely come back to purchase again!”

Helpful Report

Posted 4 hours ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Kind Regards, Team Runrug.

Posted 4 hours ago

“Delighted with my new rugs, small issue with delivery - carrier mistake - when I rang the company were very helpful and a human answered the ‘phone - has to be a plus! Thank you - great company to deal with”

Helpful Report

Posted 7 hours ago

Hi there, Delighted to hear you’re happy with the rugs and that our team were helpful. Sorry again about the carrier mistake during delivery— We're glad it was resolved. Kind Regards, Team Runrug

Posted 6 hours ago

“Received runner which was of very high quality but had to return it as it didn't quite match what I needed. Runrug was first class to deal with. The person handling my issue was polite, helpful and very professional.”

Helpful Report

Posted 2 days ago

Hi Alexa, Great to hear the runner was of very high quality and that Runrug handled your issue with politeness, helpfulness, and professionalism. Kind regards, Team Runrug

Posted 1 day ago

“Excellent service. Measured runner as required. Ordered with underlay and gripper rods. Delivered within a few days. Beautiful quality carpet and looks fabulous 👌”

Helpful Report

Posted 4 days ago

Hi Sally, Great to hear the service was excellent, the runner was measured as required, and your order with underlay and gripper rods arrived within a few days. We’re delighted you love the carpet’s quality. it looks amazing in your home! Kind regards, Team Runrug

Posted 1 day ago

“Excellent quality, amazed ro find a size to fit this particular utility room, dint know how to send you photo, but it looks good!!!!”

Helpful Report

Posted 4 days ago

Hi Marianne, Great to hear that the quality is excellent and you’ve found a size that fits your utility room. Thanks for sharing your feedback—even though you couldn’t send a photo, we’re glad it looks good! Kind regards, Team Runrug

Posted 4 days ago

“I am very pleased with my hall carpet. Thank you.”

Helpful Report

Posted 4 days ago

Hi June, Great to hear you’re very pleased with your hall carpet. Thanks for sharing your feedback. Kind regards, Team Runrug

Posted 4 days ago

“Really pleased.with my runners, lovely colours n Really soft.realy brights up much hallway. Quick delivery”

Helpful Report

Posted 4 days ago

Hi Shirley, Great to hear you’re pleased with the runners, the colours sound lovely and the softness fits well. Glad the hallway feels brighter and delivery was quick. Thanks for sharing your feedback. Kind regards, Team Runrug

Posted 4 days ago

“So pleased with prompt delivery, also quality is excellent.”

Helpful Report

Posted 4 days ago

Hi Linda, Great to hear you’re pleased with the prompt delivery and the quality. Thanks for sharing your feedback. Kind regards, Team Runrug

Posted 4 days ago

“Very happy with quality my husband fitted our rug runner very straightforward”

Helpful Report

Posted 5 days ago

Hi there, Great to hear you're happy with the quality and that fitting was straightforward. Thanks for taking the time to leave a review. Kind regards, Team Runrug

Posted 4 days ago

“Fab...really pleased with the rug, love the colour just as viewed on website, happy customer.”

Helpful Report

Posted 5 days ago

Hi there, Thank you for your review. We’re glad you’re pleased with the rug and that the colour matches the website. Kind regards, Team Runrug

Posted 5 days ago

“Excellent next day delivery and met all expectations.”

Helpful Report

Posted 5 days ago

Hi Charles, Thank you for your review. We’re glad the next day delivery met your expectations. Kind regards, Team Runrug

Posted 5 days ago

“Excellent quality and fast delivery”

Helpful Report

Posted 5 days ago

Hi Mike, Thank you for your review. We’re glad you found the quality excellent and the delivery fast. Kind regards, Team Runrug

Posted 5 days ago

“Excellent service from start to finish and I love my runner and rugs . Thank you very much .”

Helpful Report

Posted 5 days ago

Hi Gina, Thank you for your review. We’re glad you had excellent service from start to finish and love your runner and rugs. They look great! Kind regards, Team Runrug

Posted 5 days ago

“Great product, quick delivery at a great price. Thanks”

Helpful Report

Posted 6 days ago

Hi Vincent, Thank you for your review. We’re glad you’re happy with the product, quick delivery, and the price. Kind regards, Team Runrug

Posted 5 days ago

“Good choice. Rapid delivery. No problems at all!”

Helpful Report

Posted 7 years ago

“Great service all round. Very pleased with the product. Would recommend”

Helpful Report

Posted 6 days ago

Hi Susan, Thank you for your review. We’re glad you’re happy with the service and the product, and that you’d recommend us. Kind regards, Team Runrug

Posted 6 days ago

“Absolutely lovely rugs. Really good quality. They arrived quickly and they came rolled not folded like some of the cheaper ones. After a quick hoover they looked fabulous.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad you’re happy with the rugs’ quality, how quickly they arrived, and that they arrived rolled rather than folded. Great to hear they looked fabulous after a quick hoover. Kind regards, Team Runrug

Posted 6 days ago

“Excellent product, quality is great. Arrived on time. Would definitely recommend.”

Helpful Report

Posted 1 week ago

Hi Colin, Thank you for your review. We’re glad the product quality and on-time arrival met your expectations and that you’d recommend us. Kind regards, Team Runrug

Posted 1 week ago

“Rug looks fantastic, good quality. Unfortunately first delivery sent incorrect item (different colour to what was ordered), mistakes do happen from time to time. This was immediately remedied and had correct rug the following day. Great customer service.”

Helpful Report

Posted 1 week ago

Hi Paul, Thank you for your review. We're glad the rug looks fantastic and that the incorrect item was remedied quickly with the correct rug the following day. We appreciate your understanding. Kind regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.7 based on 8,369 reviews