Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,691 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,691 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is perfect and fits our space wonderfully . No complaints at all :) was 7+m and 70cm wide as we have long skinny hallway and standard width runners just took up too much space. I didn’t realise it wasn’t an Australian company, although my google search for custom rugs Australia produced RunRugs as the top search result . However - shipping was free still and came within 10 days from date of order so very good customer experience still”

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Posted 11 hours ago

“Perfect Quality Delivery Overall excellent”

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Posted 16 hours ago

“Absolutely perfect so easy to order made to size so perfect fit and top quality couldn’t be happier 5 stars in my eyes”

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Posted 17 hours ago

“A speedy delivery of a good product”

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Posted 19 hours ago

“My very fussy mother is very happy with her hall runners, ordered and delivered in 4 days thank you.”

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Posted 23 hours ago

Hi MR, Thanks for sharing your feedback. We’re really glad to hear your mother is happy with the hall runners and that they were delivered in 4 days. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 21 hours ago

“Quick delivery easy website exactly what I ordered would recommend this company”

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Posted 23 hours ago

Hi Debbie, Thanks for sharing your feedback. We’re really glad to hear the delivery was quick, the website easy to use, and that you received exactly what you ordered. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 21 hours ago

“Excellent quality runner brilliant company quick delivery great correspondence kept me well informed thank you Runrug”

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Posted 23 hours ago

Hi there, Thanks for sharing your feedback. We’re really glad to hear you had great quality, quick delivery, and good communication throughout. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 21 hours ago

“The order came quickly, was exactly as illustrated and what more does a customer want than that.”

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Posted 1 day ago

Hi Brian, Thanks for sharing your feedback. We’re really glad the order arrived quickly and matched the illustration. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 21 hours ago

“We are very happy with our purchase We ordered our runner because of the length of it Very happy and would buy again from this company.”

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Posted 1 day ago

Hi Kenneth, Thanks for sharing your feedback. We’re really glad to hear you’re happy with your runner and that the length suited your space. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 22 hours ago

“Quick delivery and good quality products”

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Posted 1 day ago

Hi there, Thank you for sharing your feedback. We’re really glad to hear the delivery was quick and the quality is good. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 22 hours ago

“Excellent service and great quality. Beautiful on my stairs and landings. Would definitely use them again Highly recommend”

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Posted 1 day ago

Hi Margaret, Thank you for sharing your feedback. We’re really glad to hear the service was excellent and the quality is beautiful on your stairs and landings. We appreciate your recommendation. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 22 hours ago

“Delighted with rugs ordered.Lovely pattern and quality. Excellent service.”

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Posted 1 day ago

Hi Jan, Thank you for sharing your feedback. We’re really glad to hear you’re delighted with the rugs, and that you found the pattern and quality lovely, plus the service was excellent. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 22 hours ago

“Great quality - really happy so far!”

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Posted 1 day ago

Hi there, Thank you for sharing your feedback. We’re really glad to hear you’re happy with the quality so far. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“My hallway runner is beautiful, the colour matches description, I was kept up to update with the tracking, and was delivered on time, and in my chosen place. Thank you runrug”

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Posted 2 days ago

Hi Alison, Thank you for sharing your feedback. We’re really glad to hear the hallway runner is beautiful, the colour matches the description, you were kept up to date with tracking, and it was delivered on time to your chosen place. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“Very good service, rug arrived in a few days and I love it.”

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Posted 2 days ago

Hi Lee, Thank you for sharing your feedback. We’re really glad to hear you had very good service, the rug arrived quickly, and you love it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“Nice quality good service quick delivery thank you”

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Posted 2 days ago

Hi Kathleen, Thank you for sharing your feedback. We’re really glad to hear you’re happy with the nice quality, good service, and quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“Excellent quality and service.”

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Posted 2 days ago

Hi Eileen, Thank you for sharing your feedback. We’re really glad to hear you found the quality and service excellent. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“We were lucky to find a business that could offer infinite choices to fulfill our need to have a runner over our porcelain tiles during inclement weather. Thick, carpet quality, with anti slip underlay, wih colour/pattern matching the tiles; perfect.”

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Posted 2 days ago

Hi Jeffrey, Thank you for sharing your feedback. We’re really glad to hear the runner meets your needs for inclement weather, with thick carpet quality, anti-slip underlay, and color/pattern matching to the tiles. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“I'm very happy with my new hall rug. It feels a good quality when I walk on it and I love the colours in the rug.”

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Posted 3 days ago

Hi Therese, Thank you for sharing your lovely feedback. We’re really glad to hear you’re happy with the quality and the colors of your hall rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“Very pleased with quality, delivery and service. The runner looks very good in.our hallway.”

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Posted 3 days ago

Hi Sandie, Thank you for sharing your feedback. We’re really glad to hear you’re pleased with the quality, delivery, and service, and that the runner looks great in your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

Runrug is rated 4.7 based on 8,691 reviews