Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick and prompt of delivery. Rug is well worth the money. I would reccommend this company to all my friends.”

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Posted 4 hours ago

“Lovely rug, I should have ordered slightly longer but very pleased”

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Posted 23 hours ago

“Quality rug. Delivered as acheduled”

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Posted 1 day ago

“Purchased a beautiful runner for our upstairs stairs. Runner was delivered fast and on time.”

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Posted 1 day ago

“I am so happy with the rugs (runner and doorway rug) I just received from Run Rug. I have looked everywhere for sizes that were just not available but Run Rug solved my problem. The quality is superior to anything I looked at in any store and the color was true to the picture online. I will be ordering again and if anyone has any hesitation of ordering a rug from this company, you will miss out on a great product. I highly recommend! You will not be sorry!”

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Posted 2 days ago

“Very satisfied with the mat.”

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Posted 3 days ago

“Great service, quick and easy, delivery too, very happy with quality of the carpet runner, my first time doing the job myself the videos on the website were a great help, all in all very satisfied customer 10/10.”

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Posted 3 days ago

Hi Rob, Thank you for your amazing review! We're so glad to hear that you had a great experience with our service and found the videos helpful for your first DIY project. It's wonderful to know you're very happy with the quality of your carpet runner! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and are here to help! Best regards, The Runrug Team.

Posted 3 days ago

“Love it looks amazing..”

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Posted 3 days ago

Hi Deborah, Thank you for your wonderful review! We're thrilled to hear that you love your purchase and that it looks amazing in your space. Your satisfaction means the world to us! If you have any questions or need assistance, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 3 days ago

“Very good service,would recommend to friends & family”

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Posted 4 days ago

Hi there, Thank you so much for your fantastic review! We truly appreciate your kind words and your recommendation to friends and family. It’s wonderful to know you’re happy with our service! If you ever need assistance or have any questions, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 3 days ago

“lovely rug”

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Posted 4 days ago

Hi Susan, Thank you for your lovely review! We're so pleased to hear that you’re happy with your rug. Your satisfaction is our top priority, and it means a lot to us! If you need any assistance or have any questions in the future, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 3 days ago

“I am thrilled with my purchase, the quality and the price is amazing. Excellent company to deal with, app was easy to navigate and delivery was really quick.”

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Posted 4 days ago

Hi Susan, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with the quality and price of your purchase. It's great to know you found our app easy to navigate and that your delivery was quick. Your satisfaction is our top priority! If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 3 days ago

“Great service and products, I ordered a hall runner but the colour just didn't go, so I contacted them to return it, they replied quickly and gave me the details on how to return,i sent it back and was credited the next day. I have ordered another one but this time I ordered samples beforehand so I can check if it goes.”

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Posted 5 days ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you found our service quick and easy, and that the return process went smoothly. It's great that you’re ordering samples this time to ensure the perfect match—smart move! If you need any further assistance or have questions in the future, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again! Best regards, The Runrug Team.

Posted 3 days ago

“The anti slip mat does exactly what it is designed to do. Our semi circular rug is now secure. Very quick service. No problems. Pleased with purchase.”

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Posted 5 days ago

Hi Cathryn, Thank you for your fantastic review! We're delighted to hear that our anti-slip mat is doing its job perfectly and that your semi-circular rug is now secure. It's great to know you were pleased with the quick service as well! If you have any questions or need further assistance in the future, don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 3 days ago

“Very good service delivered whe stated”

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Posted 1 week ago

Hi there, Thank you for your excellent review! We're thrilled to hear that you received very good service delivered when stated. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“Easy to order runner and delivery was spot on Very pleased with the quality of the runner and it is exactly as advertised in colour.”

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Posted 1 week ago

Hi Carol, Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your runner met your quality expectations. It's wonderful to know it arrived promptly and was exactly as advertised! If you have any questions or need assistance in the future, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“A lovely company. Easy to order. Customer service incredible. Quick to answer and help. The rug is just what we wanted.”

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Posted 1 week ago

Hi Helen, Thank you so much for your lovely review! We're thrilled to hear that your experience with us was easy and that our customer service team provided the help you needed. It’s fantastic to know that the rug is just what you wanted! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“It's been an excellent service and delighted with the carpet in situ”

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Posted 1 week ago

Hi Mr., Thank you for your excellent review! We're delighted to hear that you had an excellent service experience and that you love your carpet in situ. Your satisfaction means the world to us! If you have any questions or need assistance down the line, feel free to get in touch. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“Great product easy to follow instructions.”

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Posted 1 week ago

Hi Jules, Thank you for your wonderful review! We're so glad to hear that you found our product great and the instructions easy to follow. Your feedback means a lot to us! If you have any questions or need assistance down the line, please don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“Arrived quickly, good quietly”

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Posted 1 week ago

Hi Kassia, Thank you for your amazing review! We're so pleased to hear that your order arrived quickly and quietly. Your satisfaction is our top priority, and it’s wonderful to know we delivered on that! If you need any assistance or have any questions in the future, please feel free to reach out. We really appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“Lovely rug, very good quality, delivery super fast.”

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Posted 1 week ago

Hi Helen, Thank you for your wonderful review! We're so glad to hear that you love your rug and that the quality met your expectations. It's great to know that our delivery was super fast as well! If you need any assistance or have more feedback, feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

Runrug is rated 4.8 based on 6,929 reviews