Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,865 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.y rug is good quality and looks lovely, very happy”

Helpful Report

Posted 1 day ago

Hi Julie, Thank you for your review. We’re really glad you’re happy with the rug and that you’re pleased with its quality and appearance. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“Glad I found Runrug. Good choice of rugs and good prices as well, and I will be even more impressed if it lives a long time with us. Bought two runners in the end for the kitchen as the first one was so good.”

Helpful Report

Posted 1 day ago

Hi there, Thank you for your review. We’re really glad you’re happy with Runrug, the range, and the prices. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“I was pleased with the product I received. It was represented well on the website. The product arrived in a timely manner and the entire process was easy.”

Helpful Report

Posted 1 day ago

Hi there, Thank you for your review. We’re really glad you were pleased with the product, that it was well represented, arrived in a timely manner, and that the process was easy. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“Fast. Great value.”

Helpful Report

Posted 2 days ago

Hi Norman, Thank you for your review. We’re really glad you found it fast and great value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

Hi Norman, Thank you for your review. We’re really glad you found it fast and great value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“Really pleased with my hall runner it’s perfect”

Helpful Report

Posted 2 days ago

Hi Karen, Thank you for your review. We’re really glad you’re pleased with the hall runner and that it’s perfect. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“I was very pleased with my hall runner nice and thick to walk on . If I could choose iwould have liked it a bit wider than the 60cms but still very pleased”

Helpful Report

Posted 5 days ago

Hi Jane, Thank you for your review. We’re glad you’re pleased with the hall runner and that it’s thick. If you’d like a wider option, we can suggest alternatives or check measurements. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“Ordered a 4.5 mt runner for our hall which arrived very quickly. Rug is of good quality and was very reasonably priced.”

Helpful Report

Posted 5 days ago

Hi Geoffrey, Thank you for your review. We’re really glad to hear the 4.5 mt runner arrived quickly, and that you’re happy with the quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“Really lovely runner everything better than expected. Very fast service”

Helpful Report

Posted 5 days ago

Hi Philip, Thank you for your review. We’re really glad you found the runner lovely and that everything was better than expected, and that you experienced very fast service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“Lovely pavement and excellent customer service.”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your review. We’re really glad you found the pavement lovely and that the customer service was excellent. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“Good website, plenty of choice with true colours, delivered earrly early. Verry pleased with quality and price. Highly recommended. Would certainly use this company again.”

Helpful Report

Posted 1 week ago

Hi Brian, Thank you for your review. We’re really glad to hear you’re pleased with the site, colours, delivery speed, quality and price. We appreciate the recommendation and look forward to helping you again if you need anything. Kind regards, Team Runrug

Posted 6 days ago

“Top marks for everything. Customer service and particularly the return exchange service was second to none . Adelaide and Isobelle deserve special mention .”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re really glad to hear you had a great experience with our customer service, including the return/exchange process, and that Adelaide and Isobelle stood out. We appreciate the kind words and look forward to helping again if you need anything. Kind regards, Team Runrug

Posted 6 days ago

“Excellent company to do business with. Good 'old fashioned' service throughout. Beautiful rug. Highly recommended.”

Helpful Report

Posted 1 week ago

Hi Barbara, Thank you for your review. We’re delighted you had excellent service and love the rug. We appreciate the recommendation and are here if you need anything else. Kind regards, Team Runrug

Posted 6 days ago

“Very pleased with my purchase. I ordered 2 runners in the size I wanted. I was kept up to date with my order and given a time through DHL when it would be delivered. The runners are perfect good quality and smell like a new carpet.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re really glad to hear you’re pleased with the runners, the updates, delivery timing, and that they smell like new carpet. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“A wide choice of patterns and the long lengths were what interested me as I needed a 9metre length. Service was very quick. A simple unpack, roll out and that was the hall complete! I was impressed that they emailed to check my address as it is in the countryside and not standard.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re really glad the wide pattern choice, the long lengths, and the quick service met your needs, and that our address check gave you peace of mind. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“Very efficient service thank you”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re really glad to hear you found the service efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Amazing quality and so safe being non slip.”

Helpful Report

Posted 1 week ago

Hi Vera, Thank you for your review. We’re really glad to hear you’re happy with the quality and the non-slip safety. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Carpet is stunning, well made well worth the money and packed brilliant would buy from rugrun again”

Helpful Report

Posted 1 week ago

Hi Mrs, Thank you for your review. We’re really glad to hear the carpet is stunning, well made, and worth the money. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Very happy with our purchase and the lady on the phone was very very helpful”

Helpful Report

Posted 1 week ago

Hi Sarah, Thank you for your review. We’re really glad to hear you’re happy with your purchase and that our phone support was very helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Easy online ordering and lots of choice for stair runners, both styles and measurements. Quick delivery. Nice stair runner and it's looking great!”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re really glad to hear you found the online ordering easy, appreciated the range of stair runners, and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“I purchased two rugs from RunRug. They are all I hoped they would be. Exactly as described and, what is more, perfect for my needs and well within my price range. I am very happy to recommend Runrug to anyone looking for well-made, quality and affordable rugs.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the rugs and that they met your needs and budget. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.7 based on 7,865 reviews