Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,645 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“These are great value and great quality - sadly, entirely my own fault, I didn't read the add properly and request them to be cut to the runner width so they are going to be a little longer on each side. Ill get used to it I guess. Efficient, well packaged delivery and would highly recommend this seller. These rods are a greatl look!”

Helpful Report

Posted 8 months ago

Hi Peter, Thank you for your wonderful review! We're so pleased to hear that you found our products to be great value and quality. We understand that sometimes things can be overlooked, but we're confident you'll adjust to the slightly longer rods. It's fantastic to know that you appreciated our efficient delivery and packaging. Your recommendation truly means a lot to us! Thanks for choosing Runrug!

Posted 8 months ago

“Delivered very quickly and all details of shipment advised.”

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Posted 8 months ago

Hi Jean, Thank you for your wonderful review! We’re pleased to know that your order was delivered quickly and that you were kept informed throughout the shipment process. Your satisfaction is our priority, and it’s great to see our efforts recognized! Thanks again for your support!

Posted 8 months ago

“Lovely rug very pleased with it lots of compliments.”

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Posted 8 months ago

Hi Jennifer, Thank you for your lovely review! We're so happy to hear that you’re pleased with your rug and that it’s receiving so many compliments. Your satisfaction truly makes our day! Thanks again for your support!

Posted 8 months ago

“It shipped and was received very fast, within day and I ordered in a weekend! The instructional videos were very helpful, I just wish it showed how to install the top step without a hall runner too. Mine started from the top stair to the floor.”

Helpful Report

Posted 8 months ago

Hi Amy, Thank you for your wonderful review! We’re thrilled to hear that your order arrived quickly and that the instructional videos were helpful. We appreciate your feedback regarding the top step installation, and we will certainly consider this for future updates. Your input is invaluable to us! Thanks again for your support!

Posted 8 months ago

“Ordered a long mat to step onto from outside Keeps really clean and hoovers up well Love that you can order the exact size you need Ll”

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Posted 8 months ago

Hi Elaine, Thank you for your wonderful review! We’re so pleased to hear that your long mat is keeping things clean and that you appreciate the option to order exactly the size you need. It’s great to know that it’s working well for you! Thanks again for your support!

Posted 8 months ago

“Excellent product very good quality ( better than I thought it would be) goes well with my furniture.it was bought to help my lovely old dog walk around easier on my lament floor ,works perfectly.”

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Posted 8 months ago

Hi Christine, Thank you for your wonderful review! We’re so happy to hear that you’re impressed with the quality of the product and that it fits well with your furniture. It’s heartwarming to know it’s helping your lovely old dog move around more easily. Your feedback truly brightens our day! Thanks again for your support!

Posted 8 months ago

“Very pleased with the rug and runner, they both look a treat!”

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Posted 8 months ago

Hi Robert, Thank you for your wonderful review! We're thrilled to hear that you're pleased with the rug and runner! It means a lot to us knowing they look great in your space. If you have any further questions or need assistance, feel free to reach out. Thanks again for your support!

Posted 8 months ago

“Very nice purchase and very quick delievery. Thank you”

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Posted 8 months ago

Hi Paul, Thank you for your wonderful review! We’re thrilled to hear you had a nice purchase experience and that the delivery was quick. Your satisfaction is our priority, and it’s great to know we hit the mark! Thanks again for your support!

Posted 8 months ago

“Very pleased service and delivery so quick, very pleased with our runner rug”

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Posted 8 months ago

Hi Linda, Thank you for your wonderful review! We’re so pleased to hear that you’re happy with our service and that your runner rug arrived quickly. It’s our priority to ensure a smooth experience for our customers, and your feedback truly brightens our day! Thanks again for your support!

Posted 8 months ago

“really pleased with my runner excellent quality and very quick delivery. Thankyou”

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Posted 8 months ago

Hi Joy, Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the quality of your runner and that the delivery was quick. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark for you! Thanks again for your support!

Posted 8 months ago

“I’m pleased that I come across this company Beautiful stair runner , it has transformed my stairs , The delivery was quick Too , I will use them again and also recommend them to my friends!”

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Posted 8 months ago

Hi Gillian, Thank you for your wonderful review! We're so pleased to hear that you love your beautiful stair runner and that it has made such a positive change in your home. Quick delivery is something we strive for, and we’re glad it met your expectations. Your willingness to recommend us to friends means a lot! Thanks again for your support!

Posted 8 months ago

“Very happy with my purchase.”

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Posted 8 months ago

Hi Jackie, Thank you for your wonderful review! We’re so happy to hear that you’re very satisfied with your purchase. Your happiness is our top priority, and your feedback truly motivates us! Thanks again for choosing Runrug!

Posted 8 months ago

“Great products and easy to use website, DHL shipping works well for stateside deliveries. We are most of the way through our stair runner project and it looks like the tudor staur rods will be great… :)”

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Posted 8 months ago

Hi Donn, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying our products and that your stair runner project is going smoothly. The Tudor stair rods are indeed a great choice! Thanks again for your support!

Posted 8 months ago

“It’s the second long hallway Rug we have bought from Runrug. The rug is great quality, the service and delivery very prompt exceptional service.”

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Posted 9 months ago

Hi Noel, Thank you for your fantastic review! We’re delighted to hear that you’re enjoying your second rug from us and that the quality meets your expectations. It’s wonderful to know that our service and delivery left a positive impression! Thanks again for your support!

Posted 8 months ago

“Easy to view rugs on website. Very good quality. Excellent service.”

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Posted 9 months ago

Hi Jon, Thanks so much for your fantastic review! We're delighted to hear that you found our website easy to navigate and that you're pleased with the quality of our rugs. It's always great to know our service met your expectations! Thanks again for your support!

Posted 8 months ago

“First rug i processed unfortunately was very curled and had lots of folds at the end and middle of the carpet. The colour wasn’t quite the same match so i returned and then payed the difference for a different rug The second rug was a lot nicer and literally had no folds or bends. The refund process was quite quick but unfortunately you have to print the return label at home which i do not have a printer so cost me money to print and then attach before sending back would be helpful if it was a return code processed and that way it saves the hassle of customers having to print at home and also saves paper”

Helpful Report

Posted 9 months ago

Hi Rejwana, Thank you for taking the time to share your experience! We apologize for the challenges you faced with the first rug, and we’re glad to hear that the second one met your expectations without any issues. Your feedback regarding the return process is very much appreciated, and we understand that printing the return label can be inconvenient. We'll take your suggestion into consideration as we continually look for ways to improve our service and make things easier for our valued customers. Thank you for choosing Runrug, and we hope to provide you with an even better experience in the future!

Posted 8 months ago

“Good rugs Good quality”

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Posted 9 months ago

Hi Martin, Thank you for leaving us a review. We're happy you are pleased with your purchase. Thanks again!

Posted 9 months ago

“Nice colour, stay flat.”

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Posted 9 months ago

Hi Charles, Thank you for leaving us a review! We're pleased you are happy with it. We think it looks great! Thank you.

Posted 9 months ago

“Very disappointed. Delivery was excellent but my runner for the stairs came in the wrong width, even though the label said it was the one that I ordered. Had to use it because my carpet fitter was booked.”

Helpful Report

Posted 9 months ago

Hello, We’re truly sorry to hear this. While we always strive for accuracy, sometimes mistakes are made. We completely understand how frustrating it must have been to receive the wrong width, especially with your carpet fitter already booked. Had we been given the opportunity, we absolutely would have corrected this mistake quickly for you. We sincerely apologise for any inconvenience this has caused. This is usually why we always advise waiting to book an installation until the runner is in your hands and you’ve had the chance to check that everything is as it should be. We value your feedback and would love the chance to make this right. If there’s anything we can do to help, please don’t hesitate to reach out. help@runrug.com Thank you.

Posted 9 months ago

“So happy with our hall runner. Gave us the look we were after. Nice quality and great price.”

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Posted 9 months ago

Hi Gordon, Wow! That looks fab! We're pleased you are happy with the final look. Thank you again.

Posted 9 months ago

Runrug is rated 4.7 based on 7,645 reviews