Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“I made an initial purchase of 30 ft runner, unfortunately my measuring was off and I needed to then order another 3 feet, it came quickly but unfortunately the margins on the sides of the pattern do not align with my previous order”

Helpful Report

Posted 5 days ago

Hi Tara, Sorry to hear the margins on the sides of the pattern don’t align with your previous order. If you could share your order number and a couple of photos showing the pattern alignment and the dimensions you received vs expected, we’ll review the situation and see what we can do to resolve this for you. Kind regards, Team Runrug

Posted 4 days ago

“I love the rug when it finally arrived. But after purchase it said I had to wait over 4 months before it's arrival date.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for sharing your experience. We’re glad you love the rug once it arrived, and we’re sorry for the long wait you encountered. If you’d like us to look into your order details or help with anything else, please share your order number and we’ll assist. Kind regards, Team Runrug

Posted 4 days ago

“Disappointed for the product. This is not holding the rug properly. And dimensions is not matching with the order.”

Helpful Report

Posted 2 weeks ago

Hi Dragos, Sorry to hear the rug isn’t holding properly and the dimensions don’t match your order. Please share a bit more detail (order number, photos, and the exact dimensions you received vs. what you expected) and we’ll help you review the situation. Kind regards, Team Runrug

Posted 2 weeks ago

“Great look but the price for the size is extortionate.I just couldn't afford the size I needed.”

Helpful Report

Posted 3 weeks ago

Hi Rhona, Thanks for sharing your thoughts. We understand that the price for the size can feel high. If you’d like more details about sizing or pricing, please reach out with a little more information and we’ll be happy to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Yes happy with design but rug keeps rucking up spend all day straightening it up sends me mad”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. We're really pleased to hear that you're happy with the design of your runner, although we're sorry to hear it's moving and rucking up. There are a few things to consider when choosing a runner or rug, such as its thickness, the type of backing it has, and the surface it's being laid on. Unfortunately, some runners simply aren't suitable for certain spaces or floor types without the correct underlay or securing method. Please do get in touch with us directly with a little more information about where the runner is being used, and we'll be more than happy to advise on the best solution to help keep it in place. Thanks, Runrug

Posted 4 weeks ago

“Love the rug but not as thick as I was expecting.”

Helpful Report

Posted 1 month ago

Hi Pauline, Thank you for your review. We're delighted that you love the rug! As you've purchased one of our machine washable runners, it is designed to be lightweight and thinner than a traditional rug. This allows it to fit comfortably into a standard domestic washing machine for easy cleaning and care. We appreciate your feedback and hope you continue to enjoy your rug. Thank you.

Posted 1 month ago

“I purchased the Bidjar Red Kitchen Carpet Runner for £137 with next working day delivery, and it arrived very quickly as promised. Before placing my order, I contacted customer service with a question and received a very quick response, which gave me confidence in the company. The overall measurements are correct at 330 x 100 cm, which was the size I selected from the available options. However, the rug has been cut unevenly on both sides, so it does not look straight when laid down. The pattern also does not align properly from one side of the runner to the other, which appears to be a defect in the original roll. Combined with the uneven cutting, this makes the rug look noticeably crooked. For the amount of money spent, I expected much better quality control and attention to detail. The sizing may be correct overall, but the finish and appearance are not what I would expect from a rug at this price point. On a positive note, after a month and a half of use, the rug is holding up well and appears durable. Overall, delivery was fast, customer service was responsive before the purchase, the selected size was correct, and the rug seems hard-wearing. However, the uneven cutting and pattern alignment defects were disappointing for a product costing £137.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave such a detailed review. Firstly, we're pleased to hear that your order arrived quickly, that our customer service team was able to assist you promptly before your purchase, and that the runner has proven to be durable after several weeks of use. However, we're very sorry to learn about the issues you've experienced with the cutting and pattern alignment of your Bidjar Red runner. We completely understand your disappointment, particularly given the investment you've made in the product. We strive to provide runners that meet both our customers' expectations and our own quality standards, so we're sorry that this wasn't your experience. We would like the opportunity to look into this further and support you in resolving the issue. A member of our customer care team will be in touch shortly to discuss the concerns you've raised and explore how we can help. Thank you again for your honest feedback. It helps us to continually improve both our products and our service, and we appreciate you bringing this to our attention. Kind regards, The Runrug Team

Posted 1 month ago

“No good if you have dogs their fur just sticks to it”

Helpful Report

Posted 2 months ago

Hi Malcolm, Thanks for taking the time to share your experience. We’re sorry to hear that dog fur sticks to the runner rug. If you’d like, we can suggest care tips (e.g., regular vacuuming with a brush attachment, lint roller) or discuss options for replacement, return, or exchange for a more suitable product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“I bought this as I thought it was a carpet rug .... definitely not it has no pile and is slippery when you walk on it wouldn't buy again”

Helpful Report

Posted 2 months ago

Hi Josie, Thanks for taking the time to share your experience. I’m sorry to hear the rug didn’t meet your expectations and that you found it to have no pile and to be slippery. If you’d like, we can explore options to resolve this, such as a potential exchange or return. A member of our customer service team has contacted you regarding this. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Not so robust as I would have liked but it does look nice. A lovely feel but perhaps more suited for a lounge rather than the kitchen where ours is. I do like it though.”

Helpful Report

Posted 2 months ago

Hi David, Thanks for taking the time to leave a review. We’re glad it looks nice and has a lovely feel, but sorry to hear you’re finding it less robust than hoped and that it might be better suited to a lounge than the kitchen. If you’d like, we can explore options to improve it for you—such as care tips to extend durability, or discussing a possible exchange or return. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Unfortunately this is not suitable for my 94 yr old mother as it curls up at the corners, even though i have had it laid out flat after rolling up the opposite way to which it was originally. That didn't work so i laid it upside down for a few days, still not suitable, i think the material is too thin. I have purchased one from another shop.”

Helpful Report

Posted 2 months ago

Hi There, Thanks for taking the time to leave a review. We’re sorry to hear the rug isn’t suitable for your mum as the corners curl and the material feels too thin. If you’d like, we can look into a resolution for you. Please get in touch and we’ll explore your options (exchange, refund, or care tips) that might help. If you need anything, we’re here to help. Kind Regards, Team Runrug

Posted 2 months ago

“We still haven't received delivery of the rugs unfortunately, I've been on phone twice to DHL chasing this up, can you check this please and let me know Stephaniemckee2031@gmail.com”

Helpful Report

Posted 2 months ago

Hi Stephanie, Thanks for flagging this. We’re sorry you haven’t received the rugs yet and for the extra phone calls with DHL. We’ll escalate this and check the status with the carrier right away. A member of our team will be in touch shortly so that we can look to resolve this for you. Kind regards, Team Runrug

Posted 2 months ago

“Nice of enough Rug but it is hard to vacumm it wants to bunch up in the middle and at the ends.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the review. We’re sorry the rug bunches and is hard to vacuum. A protective rug pad and vacuuming slowly with a low-suction setting or a carpet nozzle can help. Sometimes brushing the pile with a soft brush and rotating the rug helps. If this continues, please send your order number and we’ll look into options (care tips, replacement, etc). Kind regards, Team Runrug

Posted 2 months ago

“Cost and delivery excellent. However the runner I ordered (which I admit was ony short) came rolled the "wrong way" so it refuses to lay flat and the edges keep curling up and presentinga trip hazard.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the runner is causing a trip hazard. That isn’t what we want for you. Please could you send a quick photo of the rolled edge and the issue? We’ll arrange a replacement or a refund right away, whichever you prefer, and can advise on the best way to lay it flat. We always roll our runners with the backing showing on the outside of the packaging, because this gives them extra protection while they are in transit and ensures that the patterned side of the runner is the best condition when it arrives to your door. If you’d like us to proceed with a replacement, we can ship a correctly oriented piece as soon as possible. A member of our team will be in touch asap to support a resolution for you. Kind regards, Team Runrug

Posted 3 months ago

“Goods fine, delivery not so good which is a not uncommon problem. Underlay arrived without the runner, parcels got separated, bank holiday meant several days lost. Had to fit myself as the fitter had other work.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review and I’m sorry to hear about the delivery problems. A missing runner and delayed parcels can be frustrating, especially with the bank holiday. If you’d like, we can look into sending a replacement runner or discuss a goodwill option for the inconvenience. Please let us know how you’d prefer to proceed. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Rug is adequate but I ordered a different width than what was shipped. I made it work to save hassle of returning it”

Helpful Report

Posted 5 months ago

Hi Steve, Thank you for your review. We’re glad the rug is adequate, and we’re sorry the width wasn’t what you expected. This is something that we will look into as naturally this does not meet the standards that we look to offer. A member of our team will be in touch to support and improve your experience with us. Kind regards, Team Runrug

Posted 5 months ago

“Nice looking rug with rubber backing but thinner than expected from the photos.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re glad you like the look and rubber backing, and we appreciate your feedback about the thickness. We do list the thickness of the products on our "Product Summary" online to support, but appreciate that this can be missed. If you’d like any support looking into thicker alternatives or have other questions, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Still haven’t received the runner yet”

Helpful Report

Posted 5 months ago

Hi James, We’re very sorry for the delay in your runner arriving. I have just been looking to investigate this with the courier but it does state the runner has been delivered not long after your review here, although we do fully understand the frustration. Would you be kind enough to confirm that the runner has now arrived, otherwise we will raise this with the courier to chase for the full delivery. If you have received it, I do hope that the runner is perfect for your home, but if there are any issues at all that we can support with please do not hesitate to contact us using help@runrug.com. Kind regards, Team Runrug

Posted 5 months ago

“I haven't received it yet.”

Helpful Report

Posted 5 months ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 5 months ago

“I still haven't gotten my order becuase Runrug message up on the DHL carrier fees. My installation is scheduled to begin in 2 days and my products still haven't arrived because of this mistake.”

Helpful Report

Posted 5 months ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug Reviews