Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

“Rug very sloppy underneath not great quality pile ,, nilon”

Posted 3 weeks ago

Hi Beverley, Thank you for sharing your thoughts with us! We're sorry to hear that the rug didn’t meet your quality expectations, and we appreciate your feedback on the pile. We never want our customers to have any surprises so we do list on them all what they are made from and we have some different options that may suit your needs better. Your insights are valuable as we strive to improve our products. If you have any questions or need assistance, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 3 weeks ago

“Nice rug but a bit too expensive for what I received. Quick delivery”

Helpful Report

Posted 2 months ago

Hi Patricia, Thank you for your feedback! We’re glad to hear you like the rug and appreciate the quick delivery. We understand that pricing is an important factor for our customers, and we strive to offer products that balance quality with value. Your comments are important to us as we continue to refine our offerings. We hope to serve you again soon! Warm regards, Team Runrug

Posted 2 months ago

“It took quite a long time at the beginning. Several days each time for a reply to emails. Once it was clear what the whole order would cost, I paid. And then waited 1/4 year (!) for the carpet. Now it has finally arrived. The goods are as ordered and so far everything is fine. I am satisfied with the product, but there is still a lot of room for improvement in terms of efficiency. It should also be mentioned that the goods arrived intact, but probably by chance. The two carpet rolls were only packed with a single layer of thin foil. This is inadequate for shipping over such long distances. From 40 years of experience as a carpet fitter, I know what packaging would be necessary.”

Helpful Report

Posted 2 months ago

Hi Fredy, Thank you for sharing your experience with us! We truly appreciate your patience during the ordering process and are glad to hear that you're satisfied with the carpet itself. We understand the wait was longer than expected, and your feedback about the packaging is invaluable—it’s essential for us to ensure safe delivery for all our products. Rest assured, we will take your comments into account as we strive to improve our efficiency and packaging standards. We hope to have the opportunity to serve you better in the future! Warm regards, Team Runrug

Posted 2 months ago

“They look nice, but if they were bound on the sides it wouldn't look so cheap. It looks like they took carpet off the roll and cut it to size. I had to steam the ends so they would no longer be rolled up on each.”

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Posted 2 months ago

Hi Sherry, Thank you for your feedback! We’re glad to hear you think they look nice. We appreciate your comment about the binding and understand how that can make a difference in appearance. The runner that you have selected is not designed to be bound and indeed doing this can actually damage the runner making it unsuitable for use in your home. We’re sorry to hear you had to steam the ends, but we hope you're enjoying your rug overall! Warm regards, Team Runrug

Posted 2 months ago

“Our order of one hall runner and one stair runner which was delivered while we were away. When we arrived home we were keen to put down the new hall runner only to find that we had been sent the wrong width despite the packaging showing the right width. A phone call sorted the matter out and we received an apology but now have to return the incorrect runner and wait for the new one although we had pulled up and disposed of our current runner.”

Helpful Report

Posted 2 months ago

Hi Donna, Thank you for your feedback! We sincerely apologize for the mix-up with your order and understand how frustrating it can be to deal with the wrong item, especially after disposing of your previous runner. It's great to hear that our team was able to assist you over the phone, and we truly appreciate your patience as we work to resolve this for you. If there's anything else we can do to help, please don't hesitate to reach out. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 2 months ago

“The hall runner rug arrived safely and securely. Rug looks very nice and just what was required for our hallway to protect carpet at doorway. However when laid the rug still creeps along on the carpet causing a ruck in the middle making a trip hazard. Been down a week now but not flattening out.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review! We're pleased to hear that your hall runner rug has met your initial expectations and looks great in your hallway. We understand your concern regarding the rug creeping on the carpet and creating a trip hazard. It’s always our aim to ensure a safe experience with our products. We recommend using a non-slip rug pad beneath to help keep it in place. We appreciate your feedback and hope to assist you further! Warm regards, Team Runrug

Posted 2 months ago

“First rug i processed unfortunately was very curled and had lots of folds at the end and middle of the carpet. The colour wasn’t quite the same match so i returned and then payed the difference for a different rug The second rug was a lot nicer and literally had no folds or bends. The refund process was quite quick but unfortunately you have to print the return label at home which i do not have a printer so cost me money to print and then attach before sending back would be helpful if it was a return code processed and that way it saves the hassle of customers having to print at home and also saves paper”

Helpful Report

Posted 4 months ago

Hi Rejwana, Thank you for taking the time to share your experience! We apologize for the challenges you faced with the first rug, and we’re glad to hear that the second one met your expectations without any issues. Your feedback regarding the return process is very much appreciated, and we understand that printing the return label can be inconvenient. We'll take your suggestion into consideration as we continually look for ways to improve our service and make things easier for our valued customers. Thank you for choosing Runrug, and we hope to provide you with an even better experience in the future!

Posted 4 months ago

“Tartan Beige runner is nice, as described, and delivery was quick. Only issue was the rug was wrapped in very flimsy plastic only, the plastic was completely ripped off both ends of the runner, so the binding got dirt smudges on both ends which I had to spot clean upon its arrival. Before I make a future purchase, I would want confirmation of better packaging.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback! We're glad to hear that you like the Tartan Beige runner and that the delivery was quick. We apologize for the issue with the packaging, as we strive to ensure our products arrive in perfect condition. Rest assured, we take your concern seriously and will definitely look into improving our packaging to prevent this kind of situation in the future. Your feedback is invaluable to us. Thank you for choosing Runrug, and we hope to serve you even better next time!

Posted 4 months ago

“still waiting for last rug!!!!!! 3 arrived but nonone told me that one of the rugs was out of stock...”

Helpful Report

Posted 4 months ago

Hi Edward, Thank you for your review. We're sorry to hear that you are still waiting on your last rug and that you weren't informed about the fourth part of your order. On this part of your order it is not currently out of stock, it is the preparation time that is needed to produce the rug in the bespoke sizes that you requested. We understand how frustrating this can be. We do advise of the leadtime on our products but we appreciate that we could perhaps make this clearer. Your feedback is important to us, and we will make sure to improve our communication regarding product availability. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We appreciate your patience and hope to resolve this for you soon! Thanks for shopping with Runrug!

Posted 4 months ago

“Le tapis est conforme au descriptif et a été mis rapidement en livraison. Mais l'attiude du transporteur - malhonnête - mériterait le remboursement de la livraison. Bien qu'elle soit prévue à domicile, à aucun moment DHL ne semple envisager d'y passer, malgré la date fixée par lui. Son objectif est de nous faire déplacer à un point de retrait. J'ai ainsi attendu en vain la livraison qui était prévue à domicile, avec les désagréments que cela comporte.”

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Posted 5 months ago

Bonjour, Merci d'avoir pris le temps de partager votre avis. Nous sommes heureux d'apprendre que le tapis correspond à votre description et que la livraison a été rapide. Cependant, nous sommes désolés d'entendre que l'expérience avec le transporteur n'a pas été à la hauteur de vos attentes. Votre retour concernant la livraison est très précieux et nous le transmettre à notre partenaire de livraison, car nous nous engageons à offrir une expérience de service complète et satisfaisante. Nous apprécions votre compréhension et espérons vous revoir chez Runrug bientôt ! Merci encore !

Posted 4 months ago

“Prices were decent but items were shipped in cheap plastic that was ripped & coming off the carpet runners. Had it been raining or snowing it would have been a disaster and we were fortunate that the items weren't snagged/torn. For what I paid, shipping needs to be better.”

Helpful Report

Posted 5 months ago

Hi Renee, Thank you for taking the time to share your experience. We're glad to hear you found our prices decent, but we’re sorry to learn about the shipping issues you encountered. We understand that packaging matters, especially for protecting your items during transit. Your feedback is important to us, and we will look into improving our shipping methods to ensure that items arrive safely, regardless of the weather conditions. We appreciate your insights and hope to serve you better in the future. Thank you for reaching out!

Posted 5 months ago

“The rug I ordered was not worth the money so I'm trying to return it, but it's not made very easy to return, they really need to put return labels in the parcel so if you want to return it it's simple”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. We're sorry to hear that the return process has been a hassle for you. We understand how frustrating that can be, and we truly appreciate your suggestion regarding return labels. Your insights help us improve our services, and we’ll certainly take your comments into consideration. If you need any assistance with your return, please reach out to our customer service team, and we’ll do our best to help you. Thanks for sharing your thoughts!

Posted 5 months ago

“Item is nice but delivery took months wasn’t clear before ordering the delay for the order when it would arrive. The item is ok for what it is price possibly abit high for what it is but still ok”

Helpful Report

Posted 6 months ago

Hi, Thank you very much for your review. I am very sorry to hear you were unsure on the delivery date. Looking at your order I can see that it was always a back-order. This information is given on the product listing page, the basket page and then again on the delivery selection page. I am very sorry if you didn't see this information. I will relay your feedback to our digital team for them to look into possibly making it clearer. If you would like to discuss this further, please feel free to reach out to us directly. Thank you, Runrug.

Posted 6 months ago

“Sent the wrong rug. The right one has now been sent. Helpful staff but that mistake shouldn't have happened!”

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Posted 6 months ago

Thank you for your review! We’re really sorry to hear about the mix-up with your rug. We're glad to know our staff were able to help you out, but we completely understand that such errors shouldn't happen. Your feedback is important, and we will work to improve our systems to prevent this in the future. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new rug!

Posted 6 months ago

“1 foot long samples arrived a few days after when DHL announce it was delivered. DHL's tracking information is pathetic. No final delivery address is provided on their website so when it does not arrive on the day DHL says it arrived, you want to know what address it was mailed to. No such luck.”

Helpful Report

Posted 6 months ago

Hi Mark, Thank you for your review! We sincerely apologize for the inconvenience you've faced with the delivery of your samples. We understand how frustrating it can be when tracking information isn’t clear, and we appreciate your feedback on DHL's service. We want to ensure you have a smooth experience with us, so if there’s anything we can do to assist further or if you have any questions, please feel free to reach out. We’re here to help! Best regards, runrug.com

Posted 6 months ago

“Overall good products and lots of choices. Website needs to be kept up to date. My first two choices were discontinued yet, still listed with.photos. Very disappointing! Bill”

Helpful Report

Posted 8 months ago

Hi Bill, Thank you for your review and for sharing your thoughts with us. We appreciate your feedback about our product range and the website. I’m sorry to hear that your first choices were discontinued, and it's disappointing when that happens, especially when products are still listed with photos. We're actively working on keeping our site updated to prevent this from occurring in the future. Your input is essential as we strive to enhance your shopping experience. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, runrug.com

Posted 8 months ago

“Quality and colour”

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Posted 9 months ago

Hi Serah, Thank you for your 3-star review. We're glad you appreciated the quality and colour of the rug! However, it seems we may have missed the mark on other aspects. We’d love to hear more about your experience so we can improve in the future. Please feel free to reach out to us at help@runrug.com with any specific feedback or concerns. Kind regards, runrug.com

Posted 9 months ago

“Très beau tapis à 98 € livraison gratuite parfait je recommande deux jours après un autre tapis 83 € 15 € de livraison, j’ai pas compris déçu”

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Posted 9 months ago

“I found the pricing structure rather confusing. What does the initial price written by the carpet actually mean. We were shocked that the carpet of our choice in the length required was over £700. How was this calculated? Gill Batchelor”

Helpful Report

Posted 9 months ago

“I have not received my rug yet. Still waiting.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to leave a review. I'm really sorry to hear that your rug hasn't arrived yet. We understand how frustrating this can be, and we appreciate your patience during this time. Sometimes, shipping delays can occur unexpectedly, and we're here to help you with any updates. I have just looked into the tracking on your order and it looks like this has been delivered to you yesterday, so we hope that the runner is exactly what you needed to put the finishing touches on your home! If there are any problems at all, please do not hesitate to reach out to our Customer Service team using help@runrug.com.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews