Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“I haven't received it yet.”

Posted 6 days ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 5 days ago

“I still haven't gotten my order becuase Runrug message up on the DHL carrier fees. My installation is scheduled to begin in 2 days and my products still haven't arrived because of this mistake.”

Helpful Report

Posted 6 days ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 5 days ago

“Runner was a lot thinner then expected but we will wait and see as to how hard wearing it is.It is however good at staying in place .Will update recomendation on facebook if all goes well !”

Helpful Report

Posted 2 weeks ago

Hi David, Thanks for sharing your thoughts. We’re glad the runner stays in place, and we’ll take your note about the thickness into account as we evaluate durability. I can say that the runner you have ordered is our most durable range and will stand up to wear and tear extremely well! If you have any questions or need tips on care to maximise wear, we’re here to help. Please keep us posted with your long-term experience. Kind regards, Team Runrug

Posted 2 weeks ago

“Rug quality very good comfortable underfoot I have used 3 rugs in my hallway and am pleased how well that have blended in with my cork floor. The problem I have with runrug is there delivery procedure with their courier NFL better support is needed with their customer to ensure a smooth trouble free delivery (like amazon)”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for the review and for flagging the delivery experience. We’re glad the rug quality and fit have worked well, and we’re sorry for any hassle with the courier. We’d like to help improve this. If you can share your order number and any tracking details, we’ll look into the delivery issue with DHL and ensure smoother communication for future orders. You can also email help@runrug.com with the details. Warm regards, Team Runrug

Posted 2 weeks ago

“The quality is ok.... but could be better. Rucks up a fair bit on our landing and slides a fair bit in our hallway.”

Helpful Report

Posted 1 month ago

Hi Antony, Thanks for your review. We’re glad the quality is acceptable, though we’re sorry it could be better and that it’s snagging on your landing and sliding in the hallway. If you’d like, we can share tips to help reduce slipping or explore a solution if there’s a fault. Please share your order number and we’ll assist right away. Warm regards, Team Runrug

Posted 1 month ago

“Very happy with the rug except as it was sent rolled its hard to get the edges to stay flat and they are a trip hazard.”

Helpful Report

Posted 1 month ago

Hi Paul, Thanks for the review. Sorry to hear the edges don’t sit flat and are a trip hazard when rolled. If you’d like, we can suggest flattening tips or arrange a replacement if there’s a fault. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 1 month ago

“Custom fit is a great option using them in my campervan. Quality a little ropey lots of loose tufts and binding isn’t great. We will see. Would try again as I got the size wrong by about 2cm but that’s my fault. Delivery good”

Helpful Report

Posted 1 month ago

Hi Nick, Thanks for sharing your feedback. We’re glad the custom fit option works for your campervan, and sorry to hear about the not-so-great bits with the quality. If you’d like, we can arrange a replacement or help with a return/refund for any items you’re not happy with. Also, if you want a hand with an accurate size for your next order, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Bought two small runners and they are decent quality for my purpose. I was offered a discount for first time buyer on your site, but it was not honored for some reason nor could I put in any code. Very confusing and probably won’t use your site again.”

Helpful Report

Posted 1 month ago

Hi John, Thanks for sharing your experience. We’re glad the runners are decent quality for your needs, but we’re sorry the discount issue was confusing and not honored. The discount should automatically be applied to all orders automatically on our site, with no need to enter a code at the basket page. If you would be kind enough to contact us using help@runrug.com with your order information we can gladly look into this for you. Warm regards, Team Runrug

Posted 1 month ago

“The color is perfect and I loved the custom size. A bit thin and quality is questionable but I’m keeping it because of the color and size”

Helpful Report

Posted 2 months ago

Hi Rina, Thank you for taking the time to share your feedback. We’re glad the color and custom size meet your needs, and we’re sorry to hear you’re concerned about the thickness and overall quality. If you’d like, we can recommend a non-slip rug pad or underlay to improve feel and stability, and we can discuss options if you’re considering a different thickness in the future. If there’s any particular issue you’d like us to address now (e.g., a return or exchange policy), please let us know your order number and we’ll assist. Warm regards, Team Runrug

Posted 1 month ago

“I am very pleased with the two runners that I ordered. However, one of the underlays that I ordered was 1/2 inch too wide. I had to trim it myself before I could use it. The other runner did not arrive until the next day.”

Helpful Report

Posted 2 months ago

Hi Gail, Thank you for your review. We’re glad you’re happy with the runners overall, and we’re sorry the underlay didn’t fit and one arrived a day late. We’ll review sizing guidance and shipping to prevent this in the future. If you’d like, we can arrange a replacement underlay cut to the correct size or issue a refund for the item. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 2 months ago

“Hi team, I recently ordered a rug for my kitchen unfortunately the edge of rug keeps folding over and is a hazard for my elderly parents who are constantly tripping over, the rug itself was very expensive the amount I’ve paid I’m not happy with how it is”

Helpful Report

Posted 2 months ago

Hi Yasmin, We’re really sorry to hear about the edge folding and the safety concern for your family. We’d like to help sort this out. A member of our team will be in touch asap to support. Warm regards, Team Runrug

Posted 2 months ago

“The rug wasn't heavy duty enough for our hallway. Customer service advice regarding returning was very good.”

Helpful Report

Posted 2 months ago

Hi Angela, Thanks for letting us know. We’re sorry the rug wasn’t heavy duty enough for your hallway. We’d like to help sort this out. Please share your order number and a couple of photos showing how it’s performing in your space so we can review options (refund, exchange, or alternative product). Warm regards, Team Runrug

Posted 2 months ago

“Runner arrived ordered 60cm wide. Prepared stairs cut all treads and grippers to just under 60cms. Offered up the carpet, to find after all my measurements the carpet wasn't 60 cms wide. Not impressed with my purchase.”

Helpful Report

Posted 2 months ago

Hi russ, Thanks for letting us know. We’re sorry the carpet width you received didn’t match your measurements. We’d like to help sort this out. Please share your order number and a couple of photos showing the width measured on the roll and the final fit, so we can review options (replacement, refund, or alternative sizing). If available, we can also check cutting tolerances and confirm whether a re-cut might be possible. Warm regards, Team Runrug

Posted 2 months ago

“Beautiful rug except our previous one came with a non-skid bottom. This one doesn’t and slides all over the floor when any person or dog walks on it. I have since ordered a pad but still disappointed that we needed it”

Helpful Report

Posted 2 months ago

Hi Steve, Thank you for sharing your feedback. We’re sorry to hear the rug slides on your floor. If you’d like, we can help you with a compatible non-slip pad or alternative underlay options. Could you please share your order number and a photo of the rug laid out on your floor so we can assist further? Warm regards, Team Runrug

Posted 2 months ago

“Fed up now, insufficient space to complete review. Company excellent in past but now inefficient and less caring”

Helpful Report

Posted 3 months ago

Hi Edmund, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that your recent experience hasn’t met the high standards we aim for. Your feedback is invaluable, and we take your concerns seriously as we work to enhance our service. We appreciate your loyalty in the past and hope to regain your trust moving forward. Warm regards, Team Runrug

Posted 3 months ago

“Rug and stair rug is pocket although was a mix up with delivery which was rectified straight away. However was told stair rods would be delivered and after numerous emails and calls I was told they never got ordered which was a disappointment as I had been chasing for nearly a week!”

Helpful Report

Posted 3 months ago

Hi Tina, Thank you for your review and for bringing the delivery mix-up to our attention! We're glad to hear the issue was resolved quickly, but we’re truly sorry about the confusion regarding the stair rods. We understand how frustrating that can be when you’re waiting for an order. Your feedback helps us improve our communication, and we appreciate your patience. Warm regards, Team Runrug

Posted 3 months ago

“Very expensive for the tiny strip you get”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We understand your concerns regarding the price and size of the rug strip you received. Our goal is to offer quality products that meet our customers' expectations, and we take your input seriously. If there's anything more we can do to assist you, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 3 months ago

“Have bought from this company before and was delighted with previous purchases. However, disappointed with this runner, it has been cut squint., which is not helpful when the rug has lines on it! Unfortunately, did not notice it was cut squint until we had altered it ourselves (to go round floor units) and laid it , by which time it was too late to return.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear that your runner arrived with an issue that affected its appearance, especially with the lines. We strive for the highest quality and understand how frustrating it can be when things aren’t quite right. Although we do have a policy for 30 day returns, we are always more than happy to work with our customers to resolve issues with products - especially for a production error. Please would you be kind enough to send us images of the fault and we will gladly look to support with a resolution. If you could send these through to help@runrug.com a member of our team will be in touch with a day. Warm regards, Team Runrug

Posted 4 months ago

“Good quality but almost impossible to get it to lie flat. After more than a week the corners still curl up which is dangerous. I have laid it face down and weighted the corners, but nothing seems to work. Can you send it with a central tube to stop it being rolled so tightly?”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback! We're pleased to hear that you appreciate the quality of the rug, but we're sorry to learn about the issue with it lying flat. It sounds frustrating to have the corners curling up. We understand your suggestion about sending the rug with a central tube to help prevent it from being rolled tightly, and we truly appreciate your input. In the meantime, we recommend continuing to weigh down the corners and allowing some additional time for the rug to settle, as it may take a bit longer in certain conditions. If you have any further questions or need assistance, please feel free to reach out to us! Warm regards, Team Runrug

Posted 4 months ago

“They sent the wrong colour rug but sent me a replacement straight away the customer support was good and arranged for a courier to pick up rug going back from me as I am disabled”

Helpful Report

Posted 4 months ago

Hi Diljinder, Thank you for your review! We’re glad to hear that our customer support team was able to assist you promptly with the color mix-up and that we could arrange for the rug's return. Your experience is important to us, and we appreciate your understanding as we work to ensure you get the rug you love. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews