Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,529 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I ordered a stair runner and section of carpet to match, for my daughters house, I thought the price was very reasonable and customer service contact in respect of delivey was superb. I would certainly have no hesitation of being a returning customer.”

Helpful Report

Posted 9 months ago

Hi Stephanie, Thank you for sharing your feedback. We’re thrilled you found the stair runner and carpet section reasonably priced and that our delivery service met your expectations. We’d be delighted to welcome you back as a returning customer. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Bought as kitchen runner to add a bit of warmth to north facing kitchen. As described on website, looks great & fast delivery. Well pleased”

Helpful Report

Posted 9 months ago

Hi Lee, Thank you for sharing your feedback. We’re really glad to hear the kitchen runner adds warmth, matches the description, and that delivery was fast. Delighted you’re well pleased. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Ordering was easy online, speedy delivery and well-made rug. Will recommend to friends and family and will order again.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear ordering was easy, delivery was speedy, and you’re happy with the rug. We appreciate your recommendations and look forward to serving you again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Timely delivery, good communication, great product.”

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Posted 9 months ago

Hi Alison, Thank you for taking the time to share your feedback. We’re delighted to hear that you experienced timely delivery, good communication, and a great product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Wonderful selections and quality product. Fast delivery. Joe was so helpful and held my hand through what was actually my oversight! Thank you also to Customer Service reps. Highly recommend Runrug.”

Helpful Report

Posted 9 months ago

Hi Donna, Thank you for sharing your wonderful feedback. We’re thrilled you’re happy with the selections, quality, fast delivery, and that Joe could assist you through the oversight. We’ll pass your thanks to the team. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Answered a query quickly. Then bought 2x great black tartan runners for our hall, perfect fit from a good range of length and width choices. Underlay runners vg as well. Great quality and great price and quick delivery what what. Highly recommended.”

Helpful Report

Posted 9 months ago

Hi Mark, Thank you for taking the time to share your feedback. We’re thrilled you’re happy with the runners, their fit, the range of options, the underlay, and our delivery. Great to hear you found great value as well. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Excellent quality, fair price. We installed it our selves and it’s lovely. Fast shipping.”

Helpful Report

Posted 9 months ago

Hi there, Thanks for your fantastic review. We’re thrilled you’re happy with the quality and price, that you installed it yourself, and that it’s lovely with fast shipping. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Very efficient service. Like my grey hall runner. It is mid grey rather than light grey but I still like it. Very suitable for hall entry.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sharing your feedback. We’re glad to hear you’re happy with the Runrug grey hall runner and that our service met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Great product, efficient service, item as described, well packaged totally recommend and would recommend.”

Helpful Report

Posted 9 months ago

Hi Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear the product met expectations, the service was efficient, and you’d recommend us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Lovely hall runner. Good quality and good value for money.”

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Posted 9 months ago

Hi Christina, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re enjoying the lovely hall runner and that you find it good quality and good value for money. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Excellent, really pleased!”

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Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re really pleased with the Runrug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Good quality and price, and good delivery time.”

Helpful Report

Posted 9 months ago

Hi Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear the product is of good quality, good value, and the delivery time was satisfactory. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Beautiful made rug. Definitely not anti slip even though that is what I was looking for. Looks lovely and delivered quicklu”

Helpful Report

Posted 9 months ago

Hi Mary, Thank you for taking the time to share your feedback. We’re thrilled you love the rug and that it arrived quickly. Sorry to hear it isn’t anti-slip as you needed. If you’d like, we can help with options to improve grip. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“The runner received was not worth the price paid Fairly low quality and a disappointment”

Helpful Report

Posted 9 months ago

Hi Irene, We’re really sorry to hear the runner didn’t meet your expectations and that you’re disappointed with the quality. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 9 months ago

“Perfect. Colour matched the fitted carpet in the hall and doesn't show the effects of 8 muddy paws!”

Helpful Report

Posted 9 months ago

Hi Rosemary, Thank you for taking the time to share your feedback. We’re thrilled to hear the Runrug colour matches your hall carpet and that it’s withstood muddy paws so well. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Your delivery system is broken and very bad and I would not buy anything from your company in the future”

Helpful Report

Posted 9 months ago

Hi Ralph, We're really sorry to hear that our delivery system let you down. This isn’t the experience we aim for. If you’d like, we can look into options for a replacement, a refund, or an alternative delivery method. Please share your order number and the solution you prefer, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 9 months ago

“Fantastic service! Super fast delivery of a made-to-measure runner which is better quality than we had expected for the money, so all round excellence! Highly recommended.”

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Posted 9 months ago

Hi Rob, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re delighted with the service, the speedy delivery, and the quality of the runner. If there’s anything else you need, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

Hi Rob, Thank you for taking the time to share your feedback. We’re thrilled to hear the service was fantastic, delivery was fast, and the made-to-measure runner exceeded your expectations. We appreciate the high recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Very helpful to reply to my enquiry. Gave few options to match what I was looking. Made order, few days after it gor delivered by a proper courier that brought it to door and rsng doorbell. Rug as described, good quality, will last a decade.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear the options helped you and that the rug arrived as described and on delivery to your door. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Amazing customer service and the quality is great. Thank you.”

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Posted 9 months ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the customer service and the quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

“Beautiful rug and delivered in good time.”

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Posted 9 months ago

Hi M, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and that it was delivered in good time. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 9 months ago

Runrug is rated 4.7 based on 8,529 reviews