Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our kitchen looks great, works a treat, and arrived in Canada within days of ordering. Thank you!”

Helpful Report

Posted 4 months ago

Thank you for the wonderful 5-star review, Raymond! We’re delighted to hear that your kitchen looks great and that everything is working well for you. It’s fantastic to know that your order arrived quickly in Canada. We truly appreciate your feedback, and if you need anything further or have any questions, feel free to reach out. Enjoy your beautifully enhanced kitchen!

Posted 3 months ago

“Very happy with our outdoor runner. Will happily come back to get other rugs if required. Very good price and prompt delivery.”

Runrug 5 star review on 8th January 2025

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Posted 4 months ago

Thank you so much for the fantastic 5-star review, Lynn! We’re delighted to hear that you’re very happy with your outdoor runner! It’s great to know that you found our prices appealing and that the delivery was prompt. Your support means a lot to us, and we look forward to welcoming you back for any future rug needs. If you have any questions or need assistance, don’t hesitate to get in touch. Enjoy your new runner!

Posted 3 months ago

“Very helpful staff thanks to Joe was super helpful”

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Posted 4 months ago

Thank you for the fantastic 4-star review, Steven! We’re pleased to hear that our staff, especially Joe, made a positive impact on your experience. We’re always here to help and strive to provide excellent customer service. If you have any more feedback or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 3 months ago

“Runner arrived quickly and looks exactly like the listing”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Janet! We’re delighted to hear that your runner arrived quickly and matched the listing perfectly. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. If you need anything else or have any questions, feel free to reach out. Enjoy your new runner!

Posted 3 months ago

“Ordering easy, communication effective, dhl delivery and map was great delivery 14.20 and delivered 14.49. Thank you to all concerned, would have no hesitation in buying from the company.”

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Posted 4 months ago

Thank you so much for the fantastic 5-star review, Lynn! We're delighted to hear that you found ordering easy and appreciated our communication throughout the process. It's great to know that your delivery went smoothly as well! Your kind words mean a lot to our team, and we’re here to help anytime you need. We look forward to serving you again in the future! Enjoy your purchase!

Posted 3 months ago

“I found Runrug using Google, and hadn't heard of them before, I'm glad I did! They offered the product I had been looking for, and it was easy to order. All costs were transparent, and the delivery was fast and efficient, with notifications all the way, to make sure I knew when my runner was arriving. I try to buy British, when possible, so was great to be able to support a British company.”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Janice! We’re so pleased to hear that you found exactly what you were looking for and that the ordering process was smooth. It’s great to know that our transparent pricing and timely delivery made your experience enjoyable. Supporting a British company means a lot to us too, and we truly appreciate your support! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 3 months ago

“Easy to order from website. A good selection of sizes, colours , styles etc. Good delivery.”

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Posted 4 months ago

Thank you for the fantastic 5-star review! We're delighted to hear that you found our website easy to navigate and enjoyed our selection of sizes, colors, and styles. It's great to know that your delivery experience met your expectations. Your satisfaction means everything to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 3 months ago

“Efficient and easy to use.”

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Posted 4 months ago

Thank you for your great 5-star review! We're pleased to hear that you found our service efficient and easy to use. Your satisfaction is our top priority, and we always aim to provide a smooth experience for our customers. Enjoy your purchase!

Posted 4 months ago

“Very thin rug for the price nit pleased”

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Posted 4 months ago

Dear Avril, Thank you for sharing your thoughts with us, though we're sorry to hear that you're not pleased with the rug. We strive to provide the best quality for our customers, and it's upsetting to learn that the thickness of the rug did not meet your expectations. Your feedback is important to us as it helps us improve our offerings. If you haven't already, please don’t hesitate to reach out to us at help@runrug.com. We’re here to help! Kind regards, runrug.com

Posted 4 months ago

“Very happy with my hallway and kitchen carpet runners,fast delivery great service .”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review, Ann! We're delighted to hear that you're happy with your hallway and kitchen carpet runners, and we truly appreciate your kind words about our fast delivery and service. Your satisfaction is our priority, and we're always here to help if you need anything in the future. Enjoy your beautiful new runners!

Posted 4 months ago

“Excellent hall runner very good quality delivery very quick as it was ordered just before Christmas Would recommend having a look at Runrug”

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Posted 4 months ago

Thank you for the amazing 5-star review! We're thrilled to hear that you love your hall runner and that you experienced quick delivery, especially during the busy Christmas season. Your recommendation means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 4 months ago

“LOVE this new runner! What a quality piece.....fits great, and I was shocked at the selection of your 2' runners (this seems to be an 'off' size at a lot of other places). When I compared the prices here with other on-line rugs, I was hesitant at first, but once I received the runner and placed it, I realized you absolutely get what you pay for. On top of all this, I will admit after placing the order I saw that it would be shipped from the UK and my heart sank, envisioning a looong wait. Was super impressed when the runner came in 5 days (and this included over a weekend). Would Absolutely recommend RunRug to anyone looking for a rug/runner.”

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Posted 4 months ago

Thank you so much for the fantastic 5-star review, Sherry! We're thrilled that you love your new runner and found our selection to be impressive. It’s always great to hear when customers feel they got great value for their purchase. We’re also delighted that your runner arrived quickly, speedy service is something we strive for! Your recommendation means the world to us. If you ever need assistance or have any questions, don’t hesitate to reach out. Enjoy your beautiful new runner!

Posted 4 months ago

“Very pleased with rug and purchase,all easy and efficient”

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Posted 4 months ago

Thank you for the wonderful review, Gillian! We're so pleased to hear that you're happy with your rug and that your purchasing experience was smooth and efficient. Your feedback is invaluable to us as we continually strive to provide top-notch service. If there's anything else we can assist you with or if you have any suggestions, please feel free to let us know. Enjoy your lovely new rug!

Posted 4 months ago

“Happy with Rug purchase Fits well in the house. Quality is good and anti skid helps.”

Runrug 5 star review on 2nd January 2025

Helpful Report

Posted 4 months ago

Thank you for the wonderful 5-star review, Len! We're so glad to hear that you're happy with your rug purchase and that it fits well in your home. It's fantastic that you appreciate the quality and the anti-slip feature—our goal is to provide products that meet your needs and enhance your space. If you ever have any questions or need assistance, feel free to reach out. Enjoy your beautiful new runner!

Posted 4 months ago

“Fast shipping and great product”

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Posted 4 months ago

Thank you for the awesome 5-star review, Thomas! We're so glad to hear that you were pleased with our fast shipping and quality product. Your support means a lot to us! If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your new purchase!

Posted 4 months ago

“I really like this runner (so does our cat) the great thing is, it doesn't slip.”

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Posted 4 months ago

Thank you for the wonderful 5-star review, Gail! We're so glad to hear that both you and your cat are loving the runner! It's great to know that the non-slip feature is working perfectly for you. Your satisfaction is what we aim for, and we appreciate your support! If you need anything else or have any questions in the future, just let us know. Enjoy your lovely new runner!

Posted 4 months ago

“Fast shipping but the rug came with a large stain.”

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Posted 4 months ago

Thank you for your feedback, Vanessa! We’re glad to hear that you appreciated the fast shipping. However, we sincerely apologize for the stain you found on your rug. This is not the standard we aim for, and we appreciate you bringing it to our attention. If you haven't already, please contact our Customer Care Team at help@runrug.com, and our friendly team will be sure to assist you! We hope to resolve this for you soon!

Posted 4 months ago

“Having previously used for a purchase that was very impressive opted to replace original carpet. The process (again) was straightforward, price excellent and ordering and delivery flawless. I am again impressed with the quality of both product and process!”

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Posted 4 months ago

Thank you for the wonderful 5-star review, Bruce! We're so pleased to hear that you found the process straightforward and that the quality of your new carpet impressed you once again. Your satisfaction is our top priority, and we're here if you need anything in the future. Enjoy your beautiful new carpet!

Posted 4 months ago

“Exceeded my expectations. Soft and easy to maintain”

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Posted 4 months ago

Thank you for the great 4-star review, Syven! We're thrilled to hear that our rug exceeded your expectations and that you find it soft and easy to maintain. Your feedback is invaluable, and we’re here to assist you whenever you need. Enjoy your new rug!

Posted 4 months ago

“Perfect colour. Customer service amazing! Well worth the money. Would recommend, and use again”

Runrug 5 star review on 22nd December 2024

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Posted 4 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you love the color and that our customer service made a positive impression. Your recommendation means the world to us, and we can't wait to serve you again in the future. Enjoy your purchase!

Posted 4 months ago

Runrug is rated 4.8 based on 6,929 reviews