Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,994 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Perfect. Colour matched the fitted carpet in the hall and doesn't show the effects of 8 muddy paws!”

Helpful Report

Posted 3 months ago

Hi Rosemary, Thank you for taking the time to share your feedback. We’re thrilled to hear the Runrug colour matches your hall carpet and that it’s withstood muddy paws so well. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Your delivery system is broken and very bad and I would not buy anything from your company in the future”

Helpful Report

Posted 3 months ago

Hi Ralph, We're really sorry to hear that our delivery system let you down. This isn’t the experience we aim for. If you’d like, we can look into options for a replacement, a refund, or an alternative delivery method. Please share your order number and the solution you prefer, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 3 months ago

“Fantastic service! Super fast delivery of a made-to-measure runner which is better quality than we had expected for the money, so all round excellence! Highly recommended.”

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Posted 3 months ago

Hi Rob, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re delighted with the service, the speedy delivery, and the quality of the runner. If there’s anything else you need, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

Hi Rob, Thank you for taking the time to share your feedback. We’re thrilled to hear the service was fantastic, delivery was fast, and the made-to-measure runner exceeded your expectations. We appreciate the high recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Very helpful to reply to my enquiry. Gave few options to match what I was looking. Made order, few days after it gor delivered by a proper courier that brought it to door and rsng doorbell. Rug as described, good quality, will last a decade.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear the options helped you and that the rug arrived as described and on delivery to your door. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Amazing customer service and the quality is great. Thank you.”

Helpful Report

Posted 3 months ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the customer service and the quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Beautiful rug and delivered in good time.”

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Posted 3 months ago

Hi M, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and that it was delivered in good time. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Exactly received what I ordered. Rug is very good quality. Delivery was fast too.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with Runrug, and that the exact rug you ordered arrived quickly with good quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“The rug runner was perfect for a very busy passageway. We chose a dark colour and it doesn't show marks etc. Also, and importantly, it doesn't move , stays in place, doesn't curl up at the ends. Worth every penny!”

Helpful Report

Posted 3 months ago

Hi Patricia, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug runner is perfect for a busy passageway, hides marks well, and stays in place without curling. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“I am delighted with the hall runners I ordered. They are just as advertised. Delivery was fast and cist was very reasonable”

Helpful Report

Posted 3 months ago

Hi Kathleen, Thank you for taking the time to share your feedback. We’re thrilled to hear the hall runners are just as advertised, delivery was fast, and the cost was reasonable. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“First class service, and great product”

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Posted 3 months ago

Hi William, Thank you for taking the time to share your feedback. We’re thrilled to hear you had a first class service and that you’re enjoying the great product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Very easy website to navigate.Lots of choice with the benefit of different widths and lengths available. This company responds to emails in a timely fashion.Order dispatched quickly. Lovely quality runner.”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for taking the time to share your feedback. We’re thrilled to hear the website was easy to navigate, you found good variety in widths and lengths, and that our email responses were timely. Great to know the dispatch was quick and you’re happy with the quality of your runner. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Excellent service, quick delivery and really happy with the quality.”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for the fantastic rating. We’re thrilled you’re happy with the service, delivery speed, and quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“We are very happy with our Runrug purchase. We have a long hallway that has two different widths. It was great to be able to customize the lengths, and have two perfectly sized widths available to fit the hallway! There were also plenty of styles and colors to choose from, and we love the one we chose. The rugs are very good quality and the non-slip backing works perfectly. Shipping was very fast, and tracking communication was excellent.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you were able to customize the lengths and widths to fit your hallway, and that you’re happy with the quality, non-slip backing, and fast shipping. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Brilliant. 3rd purchase. So pleased.”

Helpful Report

Posted 3 months ago

Hi Elaine, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re so pleased and that this is your 3rd purchase with us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Very pleased with the rug, exactly what I wanted.”

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Posted 3 months ago

Hi Margaret, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is exactly what you wanted and that you’re pleased with it. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Swift delivery and really pleased with our new rug.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the delivery was swift and you’re really pleased with your new rug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Excellent service, really quick & really pleased with the runner we chose.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the service was excellent, delivery was quick, and you’re pleased with the runner chosen. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Excellent service . Needed all my runners cut to different sizes and still delived in 2 days. Good quality as well lovely and bouncy”

Helpful Report

Posted 3 months ago

Hi S, Thank you for taking the time to share your feedback. We’re thrilled to hear the runners were cut to different sizes, delivered in 2 days, and that you’re happy with the quality—lovely and bouncy. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“I ordered a sample which initially did not turn up but I emailed and another was sent the rugs are great value and the service was excellent.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear the sample issue was resolved after you emailed us and that you found the rugs great value with excellent service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Fantastic !! Quick delivery and lovely product”

Helpful Report

Posted 3 months ago

Hi Diane, Thank you for taking the time to share your feedback. We’re thrilled to hear the delivery was quick and you’re happy with the product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,994 reviews