Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,615 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality arrived promptly”

Helpful Report

Posted 2 months ago

Hi Tracie, Thank you for your wonderful review! We're thrilled to hear that you’re happy with the quality of your item and that it arrived promptly. Your satisfaction means the world to us! Warm regards, Team Runrug

Posted 2 months ago

“Very happy with my purchase, lovely colours, perfect size Thank you”

Helpful Report

Posted 2 months ago

Hi Diana, Thank you for your lovely review! We're so happy to hear that you're pleased with your purchase and that the colors and size are just what you wanted. Your satisfaction means everything to us! Warm wishes, Team Runrug

Posted 2 months ago

“Very quick service and delivery”

Helpful Report

Posted 2 months ago

Hi Hazel, Thank you for your great review! We're delighted to hear that you experienced quick service and delivery. It’s our priority to keep things fast and efficient for our customers, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 2 months ago

“Excellent service. Quick delivery. Lovely rug.”

Helpful Report

Posted 2 months ago

Hi Gail, Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our excellent service and quick delivery. It's wonderful to know you're happy with your lovely rug! Your support means a lot to us. Warm regards, Team Runrug

Posted 2 months ago

“Amazing quality! And very helpful videos and directions on how to fit yourself! Will be using again 100% reccomend”

Helpful Report

Posted 2 months ago

Hi Abbey, Thank you so much for your amazing review! We're thrilled to hear that you found our quality to be top-notch and that the videos and directions were helpful. Your recommendation means everything to us! We can’t wait to see you again. Warm regards, Team Runrug

Posted 2 months ago

“Delivered on time and as expected. Lovely looking rug. A few pulls that had to be pushed in hence 4 stars. Very pleased overall. Thank you”

Helpful Report

Posted 2 months ago

Hi Pamela, Thank you for your lovely review! We're delighted to hear that your rug arrived on time and looks beautiful. We're sorry to hear about the few pulls, but it's great to know you're still pleased overall. Your support means a lot to us! Warm regards, Team Runrug

Posted 2 months ago

“I have never used this company before . I ordered some samples . They came really quickly and were really well packed . Was very impressed with the size of the sample really good size . We ordered some runners going by the samples I received and they are excellent. The runners arrived very quickly and very well packed . This company is excited 10 / 10”

Helpful Report

Posted 3 months ago

Hi Irene, Thank you so much for your amazing review! We’re delighted to hear that your samples arrived quickly and in great condition, and that you were impressed with their size. It’s wonderful to know that the runners you ordered exceeded your expectations as well! We truly appreciate your enthusiasm and support. Warm regards, Team Runrug

Posted 3 months ago

“Runner I got is great quality and exactly as seen delivered next day superb for money. Awaiting another runner .”

Helpful Report

Posted 3 months ago

Hi Helen, Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of your runner and that it arrived so quickly. It's great to know you’re already awaiting another one! We truly appreciate your support. Warm regards, Team Runrug

Posted 3 months ago

“Excellent quality carpet and prompt delivery 👌”

Runrug 5 star review on 15th September 2025

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for your wonderful review! We're so pleased to hear that you found our carpet to be of excellent quality and that the delivery met your expectations. Your satisfaction is our top priority! Best wishes, Team Runrug

Posted 3 months ago

“Exactly what we were looking for. The quality of the rugs are outstanding and all made to measure, what more do you want. Buy with confidence”

Helpful Report

Posted 3 months ago

Hi John, Thank you so much for your glowing review! We're thrilled that you found exactly what you were looking for and that the quality of our rugs met your expectations. Your confidence in us means everything! Warm regards, Team Runrug

Posted 3 months ago

“I ordered a bespoke rug for the front porch and when it arrived at the time they quoted it fitted perfectly to the mm. Very good quality well finished and would not hesitate to order again and reccomend Runrug to others.”

Helpful Report

Posted 3 months ago

Hi Robert, Thank you for your wonderful review! We're thrilled to hear that your bespoke rug fit perfectly and that you're pleased with the quality and finish. It means a lot to us to have your recommendation, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 3 months ago

“Excellent quality and value. Very helpful customer services. Returns process was very easy too”

Helpful Report

Posted 3 months ago

Hi Deborah, Thank you for your fantastic review! We're so glad to hear that you found our quality and customer service to your satisfaction. It’s great to know that you had a smooth returns process as well! Warm regards, Team Runrug

Posted 3 months ago

“I ordered the morrocan runner and stair runner in sisal and I’ve had so many compliments Delivery was exceptionally fast and superb quality”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for your wonderful feedback! We're delighted to hear that you're receiving so many compliments on your new runners and that our delivery exceeded your expectations. Your satisfaction with the quality is truly rewarding for us! Warm regards, Team Runrug

Posted 3 months ago

“Looks lovely now that it is laid. Did arrive with a pull on the side which required carpet tape on the back. Annoying but not enough to send it back. Decent value.”

Helpful Report

Posted 3 months ago

Hi Alan, Thank you for your review! We're delighted to hear that your rug looks lovely once laid out. We're sorry to hear about the pull on the side, but we appreciate your understanding. It's great to know you find it decent value! Best wishes, Team Runrug

Posted 3 months ago

“Good quality. Fast delivery. Would recommend.”

Helpful Report

Posted 3 months ago

Hi George, Thank you so much for your kind words! We're delighted to hear that you found our quality impressive and that your order arrived promptly. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 3 months ago

“Fantastic runner with great service”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our runner and service. Your satisfaction is our top priority, and we truly appreciate your feedback! Warm regards, Team Runrug

Posted 3 months ago

“Ordered samples which came very quickly then once we had decided ordered the runner easily and we consider a good price. Came quickly too . Well informed throughout the whole process. The runner seems good quality and looks marvellous on our stairs”

Helpful Report

Posted 3 months ago

Hi Anne, Thank you for your wonderful review! We're delighted to hear that your experience with ordering samples and the runner was smooth and satisfying. It's fantastic to know that you're pleased with the quality and that it looks marvelous on your stairs! Warm regards, Team Runrug

Posted 3 months ago

“Very happy with my hall runner and rods. Good company to deal with and would highly recommend”

Helpful Report

Posted 3 months ago

Hi Lisa, Thank you so much for your kind words! We're delighted to hear that you're happy with your hall runner and the service you received. Your recommendation means the world to us! Warm regards, Team Runrug

Posted 3 months ago

“Very thin compared with what it is replacing”

Helpful Report

Posted 3 months ago

Hi Thomas, Thank you for your review! We're sorry to hear that you found the rug to be thinner than what you expected. On all of our products on the site we do offer information on the style, material and thickness of the product. If there is a need to look for something thicker please do not hesitate to get in touch and we will gladly look to support. Warm regards, Team Runrug

Posted 3 months ago

“Really nice Carpet Runner. Good value and quick delivery”

Helpful Report

Posted 3 months ago

Hi Elaine, Thank you for your fantastic review! We're delighted to hear you love your carpet runner and found it to be great value. It's wonderful to know that you appreciated the quick delivery too! Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,615 reviews