Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,615 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the runner. Arrived quickly. Easy to order from the site. I image it will be hardwearing. I have no hesitation in recommending this company.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your incredible review! We're so glad to hear that you're pleased with your runner and had a smooth ordering experience. It's fantastic to know you have confidence in the durability of our products. We truly appreciate your recommendation! Warm regards, Team Runrug

Posted 3 months ago

“Easy to order, arrived on time. Love it!”

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Posted 3 months ago

Hi there, Thank you for your lovely review! We're so happy to hear that you found the ordering process easy and that your rug arrived on time. Your satisfaction means the world to us! Warm regards, Team Runrug

Posted 3 months ago

“Very happy with my new rug .. everyone said that is lovely will recommend to everyone Also delivery came right day Thank you so much ☺️”

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Posted 3 months ago

Hi Paula, Thank you for your wonderful review! We're thrilled to hear that you love your new rug and that everyone is commenting on how lovely it looks. It’s also great to know that your delivery was right on time! We truly appreciate your recommendation! Warm regards, Team Runrug

Posted 3 months ago

“Love the runner. Nice subtle colours. Does not slip. Excellent service all round.”

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Posted 3 months ago

Hi Linda, Thank you so much for your wonderful review! We're thrilled to hear that you love your runner and that the colors fit perfectly in your space. It's great to know that it stays in place and that you received excellent service from us. Your feedback means a lot! Warm regards, Team Runrug

Posted 3 months ago

“Easy to install and looks amazing.”

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Posted 3 months ago

Hi Julie, Thank you for your wonderful review! We're thrilled to hear that you found the installation easy and that the rug looks amazing in your space. Your satisfaction is our top priority! Warm regards, Team Runrug

Posted 3 months ago

“Very good company to deal with.”

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Posted 3 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we truly appreciate your kind words. Warm regards, Team Runrug

Posted 3 months ago

“Ideal for us and exactly as advertised”

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Posted 3 months ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that our product was exactly as advertised and ideal for your needs. Your satisfaction truly makes our day! Warm regards, Team Runrug

Posted 3 months ago

“The sample we received arrived quickly. The sample is exactly what we were looking for and we will be going ahead with a purchase.”

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Posted 3 months ago

Hi Peter, Thank you for your wonderful review! We're thrilled to hear that the sample arrived quickly and is exactly what you were looking for. We can’t wait for you to make your purchase! Warm regards, Team Runrug

Posted 3 months ago

“Lovely rug just what i expected.”

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Posted 3 months ago

Hi Gillian, Thank you for your wonderful review! We're thrilled to hear that the rug met your expectations. Your satisfaction is our top priority, and we appreciate your support! Warm wishes, Team Runrug

Posted 3 months ago

“Fantastic company runner for hall just perfect. Delivery very quick. Highly recommend, great service.”

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Posted 3 months ago

Hi Iris, Thank you for your wonderful review! We're thrilled to hear that you're happy with your runner and that our delivery service met your expectations. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 3 months ago

“Very good service and delivery”

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Posted 3 months ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service and delivery. Your satisfaction is our top priority! Warm regards, Team Runrug

Posted 3 months ago

“Sent for several samples, all were sent promptly. Ordered final choice and it came within 2 working days. Good quality stair and hallway runner, fit it using Runrung video and its looking good. Great company to deal with and highly recommend”

Helpful Report

Posted 3 months ago

Hi John, Thank you for your wonderful review! We're thrilled to hear that you received your samples promptly and that your order arrived so quickly. It's fantastic to know you're happy with the quality of your runner and that our video helped with the fitting! We appreciate your kind words and your recommendation. Warm regards, Team Runrug

Posted 3 months ago

“Excellent rugs and delivered very promptly. Considering one was 5metres long it was delivered very promptly. We will definatley use Runrug again when we are next looking for floor covering”

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Posted 3 months ago

Hi David, Thank you so much for your wonderful review! We're thrilled to hear you received your rugs promptly and that you are pleased with their quality. We genuinely appreciate your support and can't wait to assist you again when you're looking for more floor coverings! Best wishes, Team Runrug

Posted 3 months ago

“Rug arrived stained. Returned for refund.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for reaching out to us about your recent experience. I’m truly sorry to hear that your rug arrived stained; this is not the standard we aim for, and I understand how disappointing it must be to receive a product in less than perfect condition. Your feedback is important to us, and we are committed to resolving this issue. If you could send us images of the stain at help@runrug.com, that would be very helpful for our team to investigate further. Warm regards, Team Runrug

Posted 3 months ago

“Excellent delivery service. Very please with the quality of both rugs. Would recommend you anytime. Many thanks”

Helpful Report

Posted 3 months ago

Hi Christine, Thank you for your lovely review! We're so happy to hear you were pleased with the delivery service and the quality of your rugs. Your recommendation means the world to us! Many thanks, Team Runrug

Posted 3 months ago

“Ordered samples first as didnt know what to expect. When samples came was very pleased so ordered runner for hall. Didn’t take long to be delivered. Looking at ordering stair runner now , very good quality”

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Posted 3 months ago

Hi Michelle, Thank you for your amazing review! We're so pleased to hear that you enjoyed the samples and found them to your liking. It's fantastic to know that your hall runner exceeded expectations, and we're excited to assist you with your stair runner order soon! Warm regards, Team Runrug

Posted 3 months ago

“Quick service and really satisfied with my rug. Highly recommend!”

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Posted 3 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear you were satisfied with your rug and that our service met your expectations. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 3 months ago

“Good company with up to date communication regarding delivery times, etc...”

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Posted 3 months ago

Hi Katie, Thank you for your fantastic review! We're glad to hear that you appreciated our communication regarding delivery times. Keeping our customers informed is very important to us, and we’re thrilled you noticed! We look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 3 months ago

“Great product! Well made. Easy to order site and delivery was a few hours earlier than expected, much to my delight!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic review! We're delighted to know that you love the product and found our ordering and delivery process smooth and efficient. It's always wonderful to hear that our customers are happy with their experience! Warm wishes, Team Runrug

Posted 3 months ago

“Service was good and a quick delivery, when the carpets arrived they were of good quality”

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Posted 3 months ago

Hi Joyce, Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and the quality of your carpets. Your satisfaction is our top priority, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,615 reviews