Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy website to navigate. Very nice rug to perfect specifications. Love it!”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review, Douglas! We're delighted to hear that you found our website easy to navigate and that you love your new rug. Your satisfaction is our priority, and we truly appreciate your feedback. Enjoy your beautiful rug!

Posted 4 months ago

“Good quality rug and very fast delivery.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review, Tom! We're delighted to hear that you're pleased with the quality of your rug and the speedy delivery. Your satisfaction is our priority, and we truly appreciate your support. If you need anything else, just let us know! Enjoy your new rug!

Posted 4 months ago

“Ordered (8007454114) runner that was lost as ready for shipment but it was not and didn't ship for for than a week. Now, more than two weeks later it has not arrived and the DHL website has no expected delivery date.”

Helpful Report

Posted 4 months ago

Hi Burr, Thank you for sharing your experience with us, though we sincerely apologize for the frustration caused by the delay in your shipment. We understand how important it is to receive your order in a timely manner, and it’s disappointing to hear that your order was delayed. We can see that our Customer Care Team have been in contact with you and have worked with our courier to resolve the delay in receiving your order. We take issues like this seriously and are constantly working to improve our shipping processes. If you need further assistance, please reach back out to us at help@runrug.com. We appreciate your patience and understanding. Kind regards, runrug.com

Posted 4 months ago

“Awesome design and quality”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Bernardo! We're so glad to hear that you love the design and quality of your rug. Your support means a lot to us! If you have any questions or need assistance in the future, don't hesitate to reach out. Enjoy your beautiful rug!

Posted 4 months ago

“Easy to order. Good communication. Product of good quality and as described. Thanks.”

Helpful Report

Posted 4 months ago

Thank you for the awesome 5-star review! We're delighted to hear that you found the ordering process easy and appreciated our communication. It’s great to know that you’re satisfied with the product quality as well. If you need anything else, feel free to reach out. Enjoy your rug!

Posted 4 months ago

“Highly delighted with our hall runner. Excellent service.”

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Posted 4 months ago

Thank you so much for the amazing 5-star review, Doreen! We're thrilled to hear that you're highly delighted with your hall runner and that you had an excellent experience with our service. Your feedback means a lot to us! If you need anything else or have any questions, please feel free to reach out. Enjoy your new rug!

Posted 4 months ago

“Runner lovely & customer service very good.”

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Posted 4 months ago

Thank you for the wonderful 5-star review, Norita! We're thrilled to hear that you love your runner and found our customer service to be very good. Your satisfaction is our top priority! If you need any further assistance or have questions, don't hesitate to reach out. Enjoy your new rug!

Posted 4 months ago

“Smart rug, nice to walk on and good value for money.”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Louise! We're so glad to hear that you find your rug smart, comfortable to walk on, and a great value for money. Your feedback is incredibly important to us! If you have any questions or need assistance in the future, just let us know. Enjoy your lovely rug!

Posted 4 months ago

“I'm very pleased with the quality of the runner rug I ordered. Excellent service and fast delivery.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We're so glad to hear that you're pleased with the quality of your runner rug and that our service met your expectations. Fast delivery is always a priority for us! If you have any further questions or need assistance, don’t hesitate to get in touch. Enjoy your rug!

Posted 4 months ago

“My stair runner arrived. Delivered to my door on given date. All ghe way to Hobart Great! The quality of the carpet is exactly as I had hoped. Rug Run have the largest range to select from, far better than any carpet store i went to. I highly recommend RR!! Now to lay my 8.4 metres.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We're so glad to hear that your stair runner arrived right on time and that you're happy with the quality. It’s wonderful to know you found a great selection with us—our range is second to none! Good luck laying your 8.4 metres, and if you need any help, don't hesitate to ask. Enjoy your new runner!

Posted 4 months ago

“We have a very long hallway. Having the option to customise the size was essential. Great website, amazing service”

Runrug 5 star review on 18th December 2024

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review, Catherine! We're so glad to hear that our customization options were perfect for your long hallway. It’s great to know that you found our website and service amazing. Should you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 4 months ago

“Quick and efficient service thank you”

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Posted 4 months ago

Thank you for your fantastic 5-star review, Kay! We're so glad to hear that you experienced quick and efficient service. Your satisfaction is our priority, and your kind words mean a lot to us! If you need anything in the future, just let us know. Enjoy your rug!

Posted 4 months ago

“Good Quality and reasonable price 👌”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Thomas! We're so glad to hear you’re happy with the quality and price of your rug. Your support truly means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new addition!

Posted 4 months ago

“Great product, well priced and quick delivery”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We're so glad to hear that you found our product well-priced and appreciated the quick delivery. Your satisfaction is really important to us! If you need any further assistance, feel free to get in touch. Enjoy your new rug!

Posted 4 months ago

“Very pleased with my purchase. Lovely quality carpet runner and so soft to walk on.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you’re pleased with your lovely carpet runner and that it feels so soft underfoot. Your satisfaction means the world to us! If you have any questions or need anything else, just let us know. Enjoy your beautiful new addition!

Posted 4 months ago

“Good product just as described and quick delivery”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Robin! We're so pleased to hear that you found the product just as described and that the delivery was quick. Your satisfaction is very important to us! If there's anything else you need, feel free to get in touch. Enjoy your new rug!

Posted 4 months ago

“Great Service on all fronts”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Grant! We're so pleased to hear that you had a great experience with our service on all fronts. Your feedback truly brightens our day! If there’s anything else we can assist you with, just let us know. Enjoy your rug!

Posted 4 months ago

“Lovely quality runner. Quick delivery. Updated all the time. Will use again.”

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Posted 4 months ago

Thank you so much for the fantastic 5-star review, Angela! We're delighted to hear that you’re happy with the quality of your runner and that our delivery was quick and informative. Your support means the world to us! If you need anything else in the future, don’t hesitate to get in touch. Enjoy your runner!

Posted 4 months ago

“Everything went very smoothly. The website is easy to use, the product absolutely perfect, delivery speedy and service great!”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We're so pleased to hear that everything went smoothly for you, from our easy-to-use website to the speedy delivery and great service. Your satisfaction is what we strive for! If you ever need assistance or have questions in the future, don’t hesitate to reach out. Enjoy your perfect product!

Posted 4 months ago

“Disappointed”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to leave a review, although we're truly sorry to hear about your disappointment. We aim for the highest quality with our products, and it’s concerning to learn that we didn't meet your expectations this time. We understand the importance of receiving your order promptly, and we apologize for any inconvenience caused by the delays. If there are ongoing issues with the product itself, we encourage you to reach out to us at help@runrug.com with any pictures or further details, so we can assist you in finding a suitable solution. Your feedback is invaluable to us, and we appreciate your understanding. Kind regards, runrug.com

Posted 4 months ago

Runrug is rated 4.8 based on 6,929 reviews