Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,994 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“great rug, pleased i had a good choice of sizes and patterns”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad you’re happy with your rug choice and the range of sizes and patterns. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“I ordered a hall runner & matching door mat, I am absolutely delighted with them both, they are nice quality & lovely & comfortable to walk on. I was so happy with them I ordered a matching one to go in my kitchen, still awaiting delivery on that one. I would recommend Runrug products with no problem. Thank you for your service & prompt delivery too.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for taking the time to share your feedback. We’re thrilled you’re delighted with the hall runner and door mat, and that you found them to be of nice quality and comfortable. Great to hear your kitchen runner is on the way; we’ll be here if you need anything else. Warm regards, Team Runrug

Posted 3 months ago

“Just recieved it today for £132 a touch of class looks more expensive.”

Helpful Report

Posted 3 months ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear the Runrug feels premium and that you’re happy with it at £132. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Excellent service & quality.”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed excellent service and quality. If you need anything else, we're here to help. Warm regards, Team Runrug

Posted 3 months ago

“Top quality & fast delivery! I love my new runner”

Helpful Report

Posted 3 months ago

Hi Magdalena, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re loving the runner and that the quality and delivery met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Great quality ,decent prices whats not to like”

Helpful Report

Posted 3 months ago

Hi Duncan, Thank you for the great feedback. We're glad you’re happy with the quality and the prices. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Beautiful rug. Great quality”

Helpful Report

Posted 3 months ago

Hi Eileen, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and of great quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Good quality and quick delivery”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the good quality and quick delivery met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Fast delivery , rug as described and like velvet thank you”

Helpful Report

Posted 3 months ago

Hi Jeanette, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug arrived quickly, matches the description, and feels like velvet—lovely to hear. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“I wasn't happy with a label which was on the back of the kitchen runner and which stopped it lying flat. A replacement was despatched immediately with apologies and no arguing the toss. I doubt that Runrug made any money, let alone a profit, from the transaction but you can't put a price on a stellar service like that.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the replacement was sent promptly and that you felt the service was stellar. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Awful. Absolutely tiny rug doormat that you can barely put your foot on and sowed together like antoddler.”

Helpful Report

Posted 3 months ago

Hi Kate, We’re really sorry to hear about the rug being so small and poorly sewn together. That clearly isn’t acceptable. I can see from looking at your order, that you have placed an order for the 30cm long piece of our product which is normally used for sampling or as a doormat. If we can support with finding you a runner in the perfect size for your home, please let us know using help@runrug.com - we would love to help! Warm regards, Team Runrug

Posted 3 months ago

“Great to buy a carpet runner where you can determin the width and length. It is good quility and was delivered on time. Only issue I have is as it is layed on the hall wodden floor it needs a backing as it slips and slides about.”

Helpful Report

Posted 3 months ago

Hi Elizabeth, Thank you for taking the time to share your feedback. We’re glad the width/length customization and delivery met your needs, and we’ll take note about the backing to prevent slipping on wooden floors. If you’d like, we can suggest non-slip options or rug grippers. Warm regards, Team Runrug

Posted 3 months ago

“Purchased a runner for my hall and I love it such good quality for a reasonable price. Will definitely purchase from this company again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled you love the quality of the runner and that you feel it’s good value. We look forward to serving you again in the future. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“The color is perfect and I loved the custom size. A bit thin and quality is questionable but I’m keeping it because of the color and size”

Helpful Report

Posted 3 months ago

Hi Rina, Thank you for taking the time to share your feedback. We’re glad the color and custom size meet your needs, and we’re sorry to hear you’re concerned about the thickness and overall quality. If you’d like, we can recommend a non-slip rug pad or underlay to improve feel and stability, and we can discuss options if you’re considering a different thickness in the future. If there’s any particular issue you’d like us to address now (e.g., a return or exchange policy), please let us know your order number and we’ll assist. Warm regards, Team Runrug

Posted 3 months ago

“Looks great in our hallway. Easy to keep clean.”

Helpful Report

Posted 3 months ago

Hi Garry, Thanks for sharing your feedback. We’re glad to hear it looks great in your hallway and is easy to keep clean. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Efficient I was surprised how quickly I received the hall runner which is exactly as illustrated”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the hall runner arrived quickly and is exactly as illustrated. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“Lovely runner good quality and quick speedy delivery, well pleased”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the runner is of good quality, arrived quickly, and that you’re well pleased with it. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

“The rug runner is beautiful but it would be helpful for customers to know that delivery could be 8 weeks. The rods were difficult to fit as the screws kept breaking and the carpet fitter needed to go out to buy more robust screws. However, the carpet looks lovely and the rods stand out to add further quality to the richness of the chosen carpet. I have recommended the company to my family members because I am so pleased with my purchase.”

Helpful Report

Posted 3 months ago

Hi Vanessa, Thank you for taking the time to share your feedback. We’re glad you love the rug runner and that it adds richness to your space. We’re sorry to hear about the 8-week delivery timeframe and the issue with the screws and rods. We appreciate this input and will pass it to our team to help improve delivery estimates and hardware quality guidance so installation is smoother for future customers. If you still have any trouble with the fittings, please let us know and we’ll be happy to assist. Warm regards, Team Runrug

Posted 3 months ago

“I am very pleased with the two runners that I ordered. However, one of the underlays that I ordered was 1/2 inch too wide. I had to trim it myself before I could use it. The other runner did not arrive until the next day.”

Helpful Report

Posted 3 months ago

Hi Gail, Thank you for your review. We’re glad you’re happy with the runners overall, and we’re sorry the underlay didn’t fit and one arrived a day late. We’ll review sizing guidance and shipping to prevent this in the future. If you’d like, we can arrange a replacement underlay cut to the correct size or issue a refund for the item. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 3 months ago

“Runrug gave great service. The website was easy to use and my rug was delvered a couple of days later.”

Helpful Report

Posted 3 months ago

Hi Rebecca, Thank you for taking the time to share your feedback. We’re so glad to hear you found our service great, the website easy to use, and that your rug was delivered promptly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,994 reviews