Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,617 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Great product! Well made. Easy to order site and delivery was a few hours earlier than expected, much to my delight!”

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Posted 3 months ago

Hi there, Thank you for your fantastic review! We're delighted to know that you love the product and found our ordering and delivery process smooth and efficient. It's always wonderful to hear that our customers are happy with their experience! Warm wishes, Team Runrug

Posted 3 months ago

“Service was good and a quick delivery, when the carpets arrived they were of good quality”

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Posted 3 months ago

Hi Joyce, Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and the quality of your carpets. Your satisfaction is our top priority, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 3 months ago

“Exactly like the photo beautiful runner for the hallway”

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Posted 3 months ago

Hi Dorothy, Thank you for your fabulous review! We're thrilled to hear that the runner is just as beautiful as you expected. It's great to know it has found a lovely place in your hallway! Warm wishes, Team Runrug

Posted 3 months ago

“Love the runners I bought! Very good quality for the price and great customer service, very responsive to my message. Would buy from again.”

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Posted 3 months ago

Hi Kelly, Thank you for your fantastic review! We're thrilled to hear that you love your runners and found our customer service to be responsive. Your kind words mean so much to us, and we look forward to serving you again in the future! Best wishes, Team Runrug

Posted 3 months ago

“Arrived very quickly The hall runner is good quality This is the second time I purchased from this company Would definitely use them again”

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Posted 3 months ago

Hi Mrs, Thank you for your fantastic review! We're delighted to hear that your hall runner arrived quickly and that you're happy with its quality. It's wonderful to see you as a returning customer, and we can't wait to serve you again in the future! Warm wishes, Team Runrug

Posted 3 months ago

“Fast delivery, and very good customer service”

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Posted 3 months ago

Hi Eleanor, Thank you for your fantastic review! We're thrilled to hear that you experienced fast delivery and excellent customer service. Your happiness is our priority, and we look forward to assisting you again soon! Best wishes, Team Runrug

Posted 3 months ago

“Runner good, customer service good, delivery very poor.”

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Posted 3 months ago

Hi George, Thank you for your feedback! We're glad to hear that you liked the runner and our customer service. We're sorry to learn that your delivery experience wasn't up to our usual standards. Your insights are invaluable to us as we work to improve. We hope to serve you better in the future! Warm regards, Team Runrug

Posted 3 months ago

“Hallway runner and matching stair carpet looking fabulous! Thank you for great service, easy delivery and a super product.”

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Posted 3 months ago

Hi Kay, Thank you so much for your wonderful review! We're thrilled to hear that your hallway runner and matching stair carpet are looking fabulous. It's great to know that our service and delivery met your expectations. We truly appreciate your support and hope to see you again soon! Warm wishes, Team Runrug

Posted 3 months ago

“I searched for a long time trying to find the right kitchen runner in a wider width with a unique design and when I found the stair runner rugs by Runrug the search was over! I love the stain resistent fibers, it's soft to walk on and the width is perfect!”

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Posted 3 months ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that you found the perfect kitchen runner with us and that you love the unique design and comfortable feel of our stair runner rugs. The stain-resistant fibers are definitely a game changer! We appreciate your feedback and hope to see you again soon! Warm wishes, Team Runrug

Posted 3 months ago

“Great website, plenty to choose from, sample very good quality carpet”

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Posted 3 months ago

Hi there, Thank you for your amazing review! We're so glad to hear you found our website enjoyable and that you're pleased with the quality of the sample carpet. We strive to provide a variety of options to meet our customers' needs, and your feedback means a lot to us. Looking forward to seeing you again soon! Warm wishes, Team Runrug

Posted 3 months ago

“Good quality product…just as described. Arrived quickly. Very pleased with my rug. Will buy again from this company.”

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Posted 3 months ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that you found the rug to be of good quality and that it arrived quickly. Your satisfaction is our top priority, and we can’t wait to have you shop with us again! Best wishes, Team Runrug

Posted 3 months ago

“The rug itself is good quality and matches expectations. The cut on one of the narrow ends is out of alignment by about 30 mm (just over 1 inch). On a rug this long, the discrepancy would most likely go unnoticed under normal circumstances. However, in my case, the rug ends at the base of a set of stairs, making the uneven edge noticeable and visually misaligned with the stair. This flaw detracts from the overall appearance in an otherwise well-made rug.”

Helpful Report

Posted 3 months ago

Hi Dax, Thank you for taking the time to share your feedback. We're glad to hear that you find the rug to be of good quality and that it matches your expectations. However, we sincerely apologize for the alignment issue on one of the ends. It’s certainly understandable how that could detract from the overall appearance, especially in your setting. Your insights are invaluable to us as we strive to improve our products and customer experiences. Please feel free to reach out to us at help@runrug.com with any photos or additional details and we will happily look to support to put this right for you! Warm regards, Team Runrug

Posted 3 months ago

“Great service ! Lovely runner for my dining room”

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Posted 3 months ago

Hi Bev, Thank you for your amazing review! We're so glad to hear that you enjoyed the service and the lovely runner for your dining room. Your satisfaction is what drives us, and we can't wait to help you again in the future! Warm wishes, Team Runrug

Posted 3 months ago

“Five stars from me , well made great quality”

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Posted 3 months ago

Hi there, Thank you so much for your stellar review! We're thrilled to hear that you find our product well made and of great quality. Your support means the world to us, and we look forward to having you shop with us again! Warm regards, Team Runrug

Posted 3 months ago

“The range of sizes of rug available meant that I could find exactly the right size for my room. Arrived in good time and looks amazing.”

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Posted 3 months ago

Hi Janet, Thank you for your fantastic review! We're delighted that you found the perfect size for your room and that your rug looks amazing. Your satisfaction truly makes us happy, and we look forward to serving you again soon! Warm regards, Team Runrug

Posted 3 months ago

“Within 2 days of explaining I had made an error in size I received a new hall rug . Fantastic serve .”

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Posted 3 months ago

Hi Nick, Thank you for your fantastic review! We're delighted to hear that you had a smooth experience getting the right size rug. Providing excellent service is very important to us, and we're glad we could help! Best wishes, Team Runrug

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Hi Lilene, Thank you for your fantastic review! We're delighted to hear that you experienced excellent service with us. Your satisfaction is incredibly important to us, and we hope to assist you again soon! Best wishes, Team Runrug

Posted 3 months ago

“This is the first time I have used Runrug, but it certainly wont be the last. Excellent service/ I would hhighly recommend this Company”

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Posted 3 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear that your first experience with Runrug was so positive. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 3 months ago

“Very happy with this runner. This was exactly what we were looking for.”

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Posted 3 months ago

Hi Dorothy, Thank you for your fabulous review! We're delighted to hear that the runner was exactly what you were looking for. Your happiness is our top priority, and we appreciate your support! Warm wishes, Team Runrug

Posted 3 months ago

“I recently had an outstanding experience with Run Rug, and I can't recommend them highly enough! From the moment I ordered samples, their response time was incredibly prompt, and this level of communication continued when I placed my order for the final runner. The quality of the rug is simply unbelievable—it's truly worth every penny. I was pleasantly surprised by how quickly my products arrived, especially since they are based in the UK. They use DHL for shipping, which made the process seamless, and I received my items well ahead of the expected delivery date. If you're considering a runner, look no further than Run Rug. Their exceptional service and top-notch quality make them a standout choice!”

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Posted 3 months ago

Hi Donna, Thank you for your fantastic review! We're delighted to hear that your experience with us was outstanding from start to finish. We take pride in our quick response times and the quality of our rugs, so your feedback truly makes our day. We’re thrilled you received your order ahead of schedule too! We appreciate your recommendation and can't wait to assist you with your next purchase! Warm wishes, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,617 reviews