Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,183 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Lovely runner ideal for our porch”

Helpful Report

Posted 3 months ago

Hi Malcolm, Thank you for your review. We're glad you find the runner lovely and ideal for your porch. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 months ago

“I am very happy with my rug it looks very smart in my utility room. Good qualith.”

Helpful Report

Posted 3 months ago

Hi Wendy, Thank you for your review. We’re thrilled to hear you’re happy with the rug and that it looks smart in your utility room. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Simple, clear, efficient, and stress-free.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you for your review. We're glad to hear the Runrug experience was simple, clear, efficient, and stress-free. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 months ago

“Just what I wanted and was delighted I could order the runner to any length.”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for your review. We're thrilled to hear you could order the runner to any length. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 months ago

“I have a puppy and wanted to avoid too much skidding on the floor. These rugs are fantastic as they are rubber backed, really good quality and Barnaby now has a circuit for those zoomies LOL. Thanks Runrug for quick delivery, flexible sizing and a great quality product.”

Helpful Report

Posted 3 months ago

Hi Gigi, Thank you for your review. We're thrilled to hear the rubber-backed rugs help with skidding and that Barnaby enjoys his zoomies. Glad you appreciated the quick delivery, flexible sizing, and quality. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 months ago

“Lovely hall runner would recommend”

Helpful Report

Posted 3 months ago

Hi Sandra, Thank you for your review. We’re thrilled you love the hall runner and would recommend it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Beautiful hallway runner, great quality and value for money. Customer service very good and quick delivery”

Helpful Report

Posted 3 months ago

Hi Joanne, Thank you for your review. We’re thrilled you’re pleased with the hallway runner—the quality and value, plus quick delivery and good customer service—mean a lot to us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Excellent quality and just as shown on site. Easy ordering, lots of onsite tutorials to assist and quick efficient delivery.”

Helpful Report

Posted 3 months ago

Hi Heidi, Thank you for your lovely review. We’re delighted you’re happy with the quality, found the site and tutorials helpful, and that delivery was quick and efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Absolutely lovely rugs. I have 3 or 4 from this company great quality great price and a quick delivery. Will definitely order again when I need another rug.”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for your review. We’re thrilled you’re enjoying the rugs—great quality, great price, and quick delivery. We look forward to helping you with your next order. Kind regards, Team Runrug

Posted 3 months ago

“Runner was a lot thinner then expected but we will wait and see as to how hard wearing it is.It is however good at staying in place .Will update recomendation on facebook if all goes well !”

Helpful Report

Posted 3 months ago

Hi David, Thanks for sharing your thoughts. We’re glad the runner stays in place, and we’ll take your note about the thickness into account as we evaluate durability. I can say that the runner you have ordered is our most durable range and will stand up to wear and tear extremely well! If you have any questions or need tips on care to maximise wear, we’re here to help. Please keep us posted with your long-term experience. Kind regards, Team Runrug

Posted 3 months ago

“Just as it should be”

Helpful Report

Posted 3 months ago

Hi Malcolm, Thank you for your review. We’re glad to hear it’s just as it should be. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Fantastic company with an easy to use website. We bought a hall runner and are delighted with the quality. We would highly recommend them.”

Helpful Report

Posted 3 months ago

Hi Valerie, Thank you for your review. We're thrilled you’re delighted with the hall runner and that you’d highly recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“The support I received from runrug was runrug was first class. In case you don't know, runrug will cut your order for stair runners into individual steps abd replace the cut edges with beautiful seams! I will surely be purchasing from them again. Super fast processing of order and fast shipping as well! For my project it was just an old basement staircase. I wanted to hide as much as the old beat up wood as possible so mine example to not the traditional look for using a stair runner on the open stairs or the platform as I went wider than normal tocover as much as the walking service as possible.”

Helpful Report

Posted 3 months ago

Hi Kirk, Thank you for your review. We’re thrilled to hear you had a first-class experience and that the custom cutting and seams met your needs. We look forward to assisting with your next order. Kind regards, Team Runrug

Posted 3 months ago

“Nowhere near the quality I expected for the money I paid”

Helpful Report

Posted 3 months ago

Hi Lindsay, Thanks for sharing your thoughts. We’re sorry the quality didn’t meet expectations for the price. If you can share your order number and a few details on what felt off, we can review options and help as appropriate. Kind regards, Team Runrug

Posted 3 months ago

“Very nice rug great quality and price”

Helpful Report

Posted 3 months ago

Hi Derek, Thank you for your review. We're thrilled you’re happy with the rug and that you found great quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Really pleased. The quality of the runner is excellent for a reasonable price and the delivery was fast. I will be returning should I need another runner in the future.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled you’re pleased with the runner’s quality and the fast delivery. We’d be happy to help you again if you need another runner in the future. Kind regards, Team Runrug

Posted 3 months ago

“Great place to find beautiful, high quality runners. We got a stair runner and are very happy with it. Very well made and looks beautiful in our home!”

Helpful Report

Posted 3 months ago

Hi Marilyn, Thank you for your review. We’re thrilled to hear you’re happy with the stair runner and that it’s beautiful in your home. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Hi, We really like the rug but, unfortunately there is a flaw on one edge. Please see photo attached. We would like a replacement rug please, as soon as possible. Let me know if you need this rug returning. Best wishes, Glynne”

Helpful Report

Posted 3 months ago

Hi Glynne, We’re really sorry to hear there’s a flaw on the rug. We can arrange a replacement rug as soon as possible and, if you’d prefer, we can handle a return of the faulty rug. A member of our team will be in touch to get this sorted for you. Warm regards, Team Runrug

Posted 3 months ago

“Bought one rug and liked it so much i ordered another”

Helpful Report

Posted 3 months ago

Hi Jessie, Thank you for your review. We’re thrilled you loved the rug enough to order another! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“We got a 30 ft sticky backed runner for our hallway and we are very happy with it. It rests on and protects the hardwood floor underneath. We have 4 dogs that regularly run up and down the hall and have so far (two weeks later) failed to dislodge it.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the 30 ft sticky-backed runner and that it protects your hardwood floor, even with four dogs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 8,183 reviews