Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,293 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,293 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“RUNRUG have been excellent with all aspects of my order, I ordered my carpet online and ordered the wrong length, I contacted RUNRUG and was given the best way to return the rug. I will be using them in the future”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad to hear RUNRUG could help with the length issue and that you’re happy with the service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“This is the third time I have ordered from Runrug and as always a first class service from ordering to delivery.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled to hear this is the third time you’ve ordered from Runrug and that you’ve enjoyed a first-class service from ordering to delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“I was well surprised at how good they are. I would recommend highly.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you were pleasantly surprised by how good they are. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Fantastic service , great product. Thank You.”

Helpful Report

Posted 3 months ago

Hi Brian, We’re really sorry for the confusion and the extra shipping charges you encountered. It’s not what we want for our customers, and we appreciate you flagging it. These costs should not be passed to you and this is a genuine mistake by the courier. Please could you send an receipt for these charges through to us, using help@runrug.com and we would be more than happy to refund these back to you. Kind regards, Team Runrug

Posted 3 months ago

“The runner looks great and it fit just right on our stairs. The material is perfect for our needs.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad the runner looks great, fit perfectly on your stairs, and that the material meets your needs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“We love our runner. Our installer said it was very high quality and he was impressed that the padding was precut. He said he'd never seen that before.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you love the runner, and that the installer noted the high quality and the precut padding. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Joe was very helpful when I had an issue with DHL. And all sorted now. I am pleased with the rug.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad Joe could help resolve the DHL issue and that you’re happy with the rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Very nice, suits the flat”

Helpful Report

Posted 3 months ago

Hi Alan, Thank you for your review. We’re glad the rug fits the flat nicely. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Easy to navigate website, easy yo order, delivered on time and very good quality”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you found the website easy to navigate, easy to order, on-time delivery, and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“We love our new carpet runner, it’s really good quality and has made a huge difference in our hallway”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you love the runner and that it’s made a big difference in your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“First time ordering from Runrug and very impressed with this company. Communication was excellent throughout and item received very quickly and excellent quality. Huge quantity to choose from l. Can highly recommend this company.”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for your review. We’re glad you were impressed with Runrug—great communication, quick delivery, and excellent quality. We appreciate your recommendation and are here if you need anything else. Kind regards, Team Runrug

Posted 3 months ago

“Cheap thin very disappointing looks like a cheap import”

Helpful Report

Posted 3 months ago

Hi Ali, We’re really sorry you’re disappointed with the quality. That’s not what we want for our customers. On this range of products they are designed to specifically be thin as they are specialist machine washable products, so they need to be thinner to ensure that they can fit into the machine. Naturally of course, we want you to have a product that is perfect to your home, so a member of our team will be in touch shortly to discuss options that we can have to support. Kind regards, Team Runrug

Posted 3 months ago

“Very nice rug and good price”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you found the rug very nice and at a good price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Effective and to the point”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you found the information effective and to the point. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Excellent customer service. Great quality goods.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you experienced excellent customer service and great quality goods. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Runrug have an excellent choice of rugs in terms of patterns, colours, widths and lengths. I ordered the Persian Ivory 60cm wide hall runner and am absolutely delighted with it. Very good quality and superb value for money. Would have no hesitation in recommending Runrug.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled you’re delighted with the Persian Ivory 60cm wide hall runner and that you found excellent quality and value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“The rug arrived early and was the perfect dimensions I'd requested. It's high quality material and I'm pleased with my purchase.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re delighted the rug arrived early, is the perfect dimensions you requested, and that you’re pleased with the high-quality material. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Perfect runner for my new kitchen”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled the runner is perfect for your new kitchen. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Perfect rug.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled you find the rug perfect. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Great choice, great quality, great delivery and at a great price Have used before and will use again Highly recommended”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled you’re happy with Runrug—great choice, quality, delivery, and price all coming together. We appreciate your repeat business and are here if you need anything else. Kind regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 8,293 reviews