Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 foot long samples arrived a few days after when DHL announce it was delivered. DHL's tracking information is pathetic. No final delivery address is provided on their website so when it does not arrive on the day DHL says it arrived, you want to know what address it was mailed to. No such luck.”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for your review! We sincerely apologize for the inconvenience you've faced with the delivery of your samples. We understand how frustrating it can be when tracking information isn’t clear, and we appreciate your feedback on DHL's service. We want to ensure you have a smooth experience with us, so if there’s anything we can do to assist further or if you have any questions, please feel free to reach out. We’re here to help! Best regards, runrug.com

Posted 3 months ago

“Easy ordering process, goods delivered on time”

Helpful Report

Posted 3 months ago

Thank you for the wonderful 5-star review, Linda! We're delighted to hear that you found our ordering process easy and that your goods were delivered on time. Your satisfaction is incredibly important to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new items!

Posted 3 months ago

“Perfect fit, looks lovely!”

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Posted 3 months ago

Thank you for the amazing 5-star review, Tracy! We’re thrilled to hear that the fit is perfect and you love the look of your new rug. Your satisfaction brings us joy, and it’s wonderful to know it complements your space beautifully. If you ever have any questions or need assistance, don’t hesitate to reach out. Enjoy your lovely rug!

Posted 3 months ago

“Brilliant service great quality rugs”

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Posted 3 months ago

Thank you for the amazing 5-star review, Marilyn! We're thrilled to hear that you’re pleased with our service and the quality of our rugs. Your satisfaction means the world to us, and it’s wonderful to know we met your expectations. If you ever need assistance or have questions in the future, just reach out. Enjoy your beautiful rugs!

Posted 3 months ago

“The rug I ordered exceeded my expectations. The colors are as pictured and the quality is excellent. The measurements were spot on. I’m very pleased and would highly recommend this company.”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that the rug exceeded your expectations and that you’re pleased with the colors and quality. It's fantastic to know the measurements were spot on for you. Your recommendation means a lot to us! If you need any further assistance or have questions down the line, don’t hesitate to reach out. Enjoy your beautiful rug!

Posted 3 months ago

“Excellent service from order to delivery. First time I have used Runrug and will definitely order from them again.”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you had an excellent experience from order to delivery with us at Runrug. Your support means a lot, and we can't wait to assist you again in the future. If you need anything else or have any questions, don't hesitate to reach out. Enjoy your purchase!

Posted 3 months ago

“love the rugs so much have ordered and await the arrival of another”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review, Christine! We're thrilled to hear that you love your rugs and can't wait for your next one to arrive. Your enthusiasm means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy decorating!

Posted 3 months ago

“Love it great service very professional company”

Runrug 5 star review on 16th January 2025

Helpful Report

Posted 3 months ago

Thank you for your amazing 5-star review, Ann! We're thrilled to know you loved our service and found us to be professional. Your satisfaction means the world to us, and we strive to maintain this high standard. If you need any further assistance or have questions in the future, don’t hesitate to get in touch. Enjoy your experience with us!

Posted 3 months ago

“Good quality, good price, quick delivery”

Helpful Report

Posted 3 months ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be of good quality at a great price, along with quick delivery. Your satisfaction means the world to us, and it’s wonderful to see that reflected in your experience. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy shopping!

Posted 3 months ago

“Item as described and arrived on time.Very pleased with my new rug.”

Helpful Report

Posted 3 months ago

Thank you so much for the fantastic 5-star review, Susan! We're thrilled to hear that your rug arrived on time and as described. Your satisfaction is our top priority, and it's wonderful to know you're pleased with your new purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful rug!

Posted 3 months ago

“Loved the carpet, perfect measurements!”

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Posted 3 months ago

Thank you so much for the glowing 5-star review! We're thrilled to hear that you love your carpet and that the measurements are just right. It's always our goal to provide perfect fits for every space. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful new carpet!

Posted 3 months ago

“Excellent quality! I only received one runner instead of two so I emailed runrug and the company got back to me within a few hours and the second runner came within two days. Great service! I will definitely order from them again.”

Helpful Report

Posted 3 months ago

Thank you for the amazing 5-star review, Jan! We're thrilled to hear that you had a positive experience with our customer service and that your second runner arrived quickly. Your satisfaction means a lot to us, and we appreciate you noting our commitment to great service. If you have any questions or need assistance in the future, don’t hesitate to get in touch. We look forward to serving you again!

Posted 3 months ago

“Thank you Joe! Thank you Runrug! I had ordered some stair runner rods, and had not seen the end of the invoice to see the expected delivery date. It was the day my installer was leaving town! I talked to Joe stateside, and he and DHL got me the rods three days before the due date, in plenty of time for installation. Such a relief! Thanks to all involved. And the rods are beautiful to boot!”

Runrug 5 star review on 14th January 2025

Helpful Report

Posted 3 months ago

Thank you so much for the fantastic 5-star review, Stuart! We’re thrilled to hear that Joe and the DHL team were able to get your stair runner rods to you just in time for your installation. It’s great to know that you’re not only relieved but also happy with the beautiful rods. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your lovely new setup!

Posted 3 months ago

“Excellent quality and superb service. This is the second time I have ordered and would recommend to anyone.”

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Posted 3 months ago

Thank you so much for the amazing 5-star review, Mrs! We truly appreciate your kind words about our quality and service. It’s wonderful to hear that you've enjoyed your experience with us not just once, but twice! Your recommendation means the world to us. Should you need anything in the future or have any questions, don't hesitate to get in touch. Happy shopping!

Posted 3 months ago

“Great choice, quick delivery and good service have used twice now and would use again if needed.”

Helpful Report

Posted 3 months ago

Thank you so much for the fantastic 5-star review, Kevin! We’re thrilled to hear that you’ve had great experiences with our quick delivery and service. Your support means a lot to us and we’re always here to help if you need anything in the future. Looking forward to assisting you again whenever you need!

Posted 3 months ago

“This is the third item I have purchased from Runrug, very good quality, and good price, excellent communication from company, will definitely use again and would recommend to friends.”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing 5-star review, Linda! We're thrilled to hear that you’ve had such a positive experience with our products and service. Delivering quality and ensuring excellent communication is what we strive for, so it’s fantastic to know you appreciate it. We can’t wait to welcome you back for your next purchase, and thank you for spreading the word to your friends! If you ever need assistance, just let us know. Happy shopping!

Posted 3 months ago

“Quick delivery and very good quality rugs”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review, Beverley! We're thrilled to hear that you enjoyed our quick delivery and found the quality of our rugs to be very good. Your satisfaction means everything to us! If you ever have any more questions or need help in the future, don't hesitate to reach out. Happy decorating with your new rug!

Posted 3 months ago

“As advertised. Easy transaction. Faster than Amazon Prime!!!”

Helpful Report

Posted 3 months ago

Thank you for the amazing 5-star review! We're thrilled to hear that your transaction was smooth and faster than expected. Providing quick and seamless service is our goal, and it's great to know we met your expectations. If you ever need assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 3 months ago

“Good choice of products. Website easy to use. Speedy delivery. Very nice runner for hallway.”

Runrug 5 star review on 13th January 2025

Helpful Report

Posted 3 months ago

Thank you so much for the lovely 5-star review, Margaret! We're thrilled to hear you found our product selection to be a great choice and that our website was easy for you to navigate. It's fantastic to know that your runner arrived promptly and that you're pleased with it in your hallway. If you need any help or have questions in the future, don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 3 months ago

“The runners are good quality.”

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Posted 3 months ago

Thank you for the fantastic 5-star review, Judith! We're thrilled to hear that you find our runners to be of good quality. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any questions or need assistance, don’t hesitate to get in touch. Enjoy your beautiful runners!

Posted 3 months ago

Runrug is rated 4.8 based on 6,929 reviews