Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,188 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple easy to use web site… the rugs ordered are very good quality and perfect … delivery was super quick … I would highly recommend this company ….great service”

Helpful Report

Posted 6 months ago

Hi Terry, Thank you for your wonderful feedback. We’re glad to hear the site is easy to use, the rugs are of good quality, and delivery was quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Lovely product. Spoke to Joe & his customer service was brilliant.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you were happy with the Runrug and Joe’s customer service. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Great rug runnet”

Helpful Report

Posted 6 months ago

Hi Colin, Thank you for your wonderful feedback. We’re glad to hear the rug is great. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Love these good value great company quick deliver thanks again”

Helpful Report

Posted 6 months ago

Hi Evelyn, Thank you for your wonderful feedback. We’re glad you’re happy with the value, our service, and the quick delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“A wonderful selection of rugs, sizes available for all areas. Excellent quality rugs, exactly as described, colours were as vibrant as shown. Customer service was amazing, delivery really quick. I have used Runrug before & will definitely use again.”

Helpful Report

Posted 6 months ago

Hi Cindie, Thank you for your wonderful feedback. We’re glad to hear you’re happy with the rug selection, quality, and quick delivery. It’s great to know you’d choose us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Runner arrived ordered 60cm wide. Prepared stairs cut all treads and grippers to just under 60cms. Offered up the carpet, to find after all my measurements the carpet wasn't 60 cms wide. Not impressed with my purchase.”

Helpful Report

Posted 6 months ago

Hi russ, Thanks for letting us know. We’re sorry the carpet width you received didn’t match your measurements. We’d like to help sort this out. Please share your order number and a couple of photos showing the width measured on the roll and the final fit, so we can review options (replacement, refund, or alternative sizing). If available, we can also check cutting tolerances and confirm whether a re-cut might be possible. Warm regards, Team Runrug

Posted 5 months ago

“A beautiful runner that arrived shockingly quick to the US.”

Helpful Report

Posted 6 months ago

Hi Hannah, Thank you for your wonderful feedback. We’re glad to hear the runner arrived shockingly quick to the US. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“We are very pleased with the customization, and the quallity of the rugs. Good value and we're happy!”

Helpful Report

Posted 6 months ago

Hi Joanne, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with the customization and the quality of the rugs, and that you feel it offers good value. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“Excellent service. I emailed to ask if i could upgrade my delivery. The response was prompt and my delivery was upgraded without any extra charge. Quality of product is excellent too. Wouldn't hesitate to use Runrug again.”

Helpful Report

Posted 6 months ago

Hi Theresa, Thank you for your wonderful feedback. We’re glad to hear the upgrade was arranged promptly without extra charge and that you’re happy with the quality. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“great to find a company that has a great selection of designs but most importantly SIZES to often only 600mm wide & 2/2.5 available so we were able to get right width & length in design suitabl Very competive price & short delivery So could not be happier”

Helpful Report

Posted 6 months ago

Hi Stan, Thank you for your wonderful feedback. We’re glad to hear you found a great selection and sizes to suit, with a competitive price and short delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“THE CLORS WERE GOOD BUT RUG QUALITY WAS THIN AND NOT PLUSH The stairrunners removed were twice as thick. Hidding the staples a task. Not recommended planning on rerplacing it”

Helpful Report

Posted 6 months ago

Hi, We’re sorry you feel the runner is overpriced. If you’d like, we can take another look at the product details and options to help ensure you’re getting good value. We do offer runners in a variety of thicknesses depending on our customers needs, with this information being found in the "product specification" section of all of our product listings. If you’re open to it, please reach out to help@runrug.com and we can review pricing or alternatives that might better suit your needs. Warm regards, Team Runrug

Posted 6 months ago

“Nice rugs, the colour and size I wanted. The binding has started to fray a little though.”

Helpful Report

Posted 6 months ago

Hi Pauline, Thank you for your review. We’re glad the color and size met your needs. Sorry to hear the binding has started to fray a little. If you’d like, please share a photo and your order number so we can help with a repair or replacement options. Warm regards, Team Runrug

Posted 6 months ago

“Rug was too small to fit my hallway”

Helpful Report

Posted 6 months ago

Hi Caroline, Looking at your order I can see that the piece of our product you have ordered is our 30cm long doormat size option, as we cut the products to suit your exact size. If you would be kind enough to reach out to our team using help@runrug.com we will gladly support with finding you the perfect size for your home. Warm regards, Team Runrug

Posted 6 months ago

“Perfect quality and size.”

Helpful Report

Posted 6 months ago

Hi Waheeda, Thank you for your wonderful feedback. We’re glad to hear the runner has perfect quality and size. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“Very good service”

Helpful Report

Posted 6 months ago

Hi Adrian, Thank you for your wonderful feedback. We’re glad to hear you found the service very good. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“Beautiful rug except our previous one came with a non-skid bottom. This one doesn’t and slides all over the floor when any person or dog walks on it. I have since ordered a pad but still disappointed that we needed it”

Helpful Report

Posted 6 months ago

Hi Steve, Thank you for sharing your feedback. We’re sorry to hear the rug slides on your floor. If you’d like, we can help you with a compatible non-slip pad or alternative underlay options. Could you please share your order number and a photo of the rug laid out on your floor so we can assist further? Warm regards, Team Runrug

Posted 6 months ago

“My runner arrived quickly well packaged and it is really nice not a cheap looking thing its a good well made runner i would definitely buy from here again and I would definitely recommend this seller ☺️”

Helpful Report

Posted 6 months ago

Hi Tracy, Thank you for your wonderful feedback. We’re glad to hear the runner arrived quickly, is well made, and that you’d buy from us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“Purchased matching hallway runner and entrance mat. Delighted with products. Very good price, well packaged, quick delivery and exactly as described. Head and shoulders, in all aspects, better than any equivalent to be found on Amazon. 10/10”

Helpful Report

Posted 6 months ago

Hi Melanie, Thank you for your wonderful feedback. We’re delighted to hear the hallway runner and entrance mat met your expectations, arrived quickly, were well packaged, and exactly as described. We’re glad you feel they’re a great value and that you’re happy with them. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“Good customer service and informative on rug delay.”

Helpful Report

Posted 6 months ago

Hi Deborah, Thank you for your wonderful feedback. We’re glad to hear our customer service was helpful and that you found the rug delay information informative. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 6 months ago

“I haven’t received anything yet”

Helpful Report

Posted 6 months ago

Hi Birute, We’re very sorry you haven’t received your item yet. This isn’t the experience we aim to provide. From the notes on your order I can see that our team is looking into this for you, and we will provide an update asap to you. I hope that when the runner does arrive at your home that it is perfect for you and we can improve your experience with us! Warm regards, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 8,188 reviews