Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,185 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“This a beautiful hall runner rug. It is a green tartan with a red running through it which brightens up a hall. The runner is also very soft to walk on. The length and width are perfect and the price competitive but a good price I thought. Delivery was very good. I would buy from Runrug again. Sorry, can't upload a photo as I don't know how to do it.”

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you for your lovely feedback. We’re thrilled you love the green tartan runner, its softness, and that the size and delivery met your needs. We appreciate you choosing Runrug and would be happy to help again in the future. Warm regards, Team Runrug

Posted 5 months ago

“Quick delivery and looks great”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for sharing your feedback. We’re glad the delivery was quick and the rug looks great. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Great customer service .”

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Posted 5 months ago

Hi Agata, Thank you for your kind words. We're thrilled to hear you had a great experience with our customer service. If there's anything else we can help with, just let us know. Warm regards, Team Runrug

Posted 5 months ago

“The best thing I have bought in recent times. So nice and elegant.”

Helpful Report

Posted 5 months ago

Hi Philip, Thank you for your wonderful review. We’re thrilled to hear you find Runrug to be the best purchase and that you love its elegance. If you need anything in the future, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Found what I wanted very easy to purchase the runner I wanted”

Helpful Report

Posted 5 months ago

Hi david, Thank you for sharing your feedback. We’re delighted you found what you wanted and that the purchase was easy. If you need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Great carpet for long hall, great colour, good value for price. Lovely cushy on your feet when walked on. I love it.”

Helpful Report

Posted 5 months ago

Hi Lorraine, Thank you for sharing your feedback. We’re thrilled to hear you’re enjoying the long hall carpet, love the colour, and find it good value. We’re glad it feels comfy underfoot too. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“This is a lovely product with quick delivery time. Really pleased”

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Posted 5 months ago

Hi Alexandra, Thank you for sharing your feedback. We’re thrilled you’re pleased with the product and the quick delivery. If you need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Good delivery service, nice quality, lovely colours ,nice and thick.”

Helpful Report

Posted 5 months ago

Hi Lisa, Thanks for your feedback. We’re thrilled you’re happy with the delivery, quality, colours, and thickness. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Absolutely love my Aztec rug, perfect size as you can measure and choose your own. Very professional company to work with as did have a slight issue which was resolved very quickly and efficiently. Would highly recommend ordering from Runrug.”

Helpful Report

Posted 5 months ago

Hi Karen, Thank you for your lovely review. We’re thrilled the Aztec rug fits well and that our team could resolve the issue quickly and professionally. We appreciate your recommendation! Warm regards, Team Runrug

Posted 5 months ago

“Excellent quality and service”

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Posted 5 months ago

Hi there, Thank you for your kind feedback. We’re thrilled you’re happy with the quality and our service. If you need anything else, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Stair runner is exactly how it looks online and great quality!”

Helpful Report

Posted 5 months ago

Hi Rebecca, Thank you for sharing your feedback. We’re thrilled the stair runner matches the online image and that you’re happy with the quality. If you need anything else, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“With the carpet being so thin and being laid flat for over a week, The ends of the carpet are still curling up”

Helpful Report

Posted 5 months ago

Hi Stewart, Thanks for sharing your feedback. We’re sorry to hear the ends are still curling. If the rug has only recently been laid flat, sometimes a little more time is needed to settle. If you’d like, we can check options to help it lie flat or discuss alternatives. If the issue persists, please let us know and we’ll be happy to assist further. Warm regards, Team Runrug

Posted 5 months ago

“Well impressed with the quick service and deliver, rug is exactly as picture and great quality for the price, would definitely use again.”

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Posted 5 months ago

Hi Susan, Thank you for sharing your feedback. We’re thrilled the service was quick, the rug matches the picture, and you’re happy with the quality for the price. We’d love to see you again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Lovely stair rug, great quality for the price. Easy ordering and fit well. Looks fab. Cat loves it too!”

Helpful Report

Posted 5 months ago

Hi Clare, Thank you for sharing your feedback. We’re thrilled you love the stair rug, find the quality great for the price, and that it fits well and looks fab – plus a cat approval is the perfect bonus! If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“We love this stair runner . We ordered ours too short but it’s beautiful and was delivered fast . Was going to return for more runner feet but decided against it .”

Helpful Report

Posted 5 months ago

Hi Lisa, Thank you for sharing your feedback. We’re glad you love the stair runner and that it’s beautiful with fast delivery. If you’d like help getting the right length in the future, we’re here to help make it easy. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Great selection, quick delivery, very pleased with product.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re thrilled you found the selection great, delivery quick, and that you’re very pleased with the product. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Easy to navigate website and good updates on order. This is the second time I've used this company and very happy.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re glad the website is easy to navigate and that you’re happy with the order updates. We truly appreciate you coming back to us. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Beautiful rug and great quality.”

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Posted 5 months ago

Hi Laurie, Thank you for sharing your feedback. We’re thrilled you’re happy with the beautiful rug and its quality. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Prompt delivery.Plenty of choice.Poor quality.”

Helpful Report

Posted 5 months ago

Hi Dennis, We’re really sorry to hear the quality didn’t meet your expectations. We’d like to help sort this out. Please share your order number and a couple of photos showing the issue so we can review options (replacement, refund, or alternative product). Warm regards, Team Runrug

Posted 5 months ago

“Hi team, I recently ordered a rug for my kitchen unfortunately the edge of rug keeps folding over and is a hazard for my elderly parents who are constantly tripping over, the rug itself was very expensive the amount I’ve paid I’m not happy with how it is”

Helpful Report

Posted 5 months ago

Hi Yasmin, We’re really sorry to hear about the edge folding and the safety concern for your family. We’d like to help sort this out. A member of our team will be in touch asap to support. Warm regards, Team Runrug

Posted 5 months ago

Runrug is rated 4.7 based on 8,185 reviews