Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,641 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent runner, this is the second one I have bought. Good quality, looks lovely, would recommend. Great seller and service.”

Helpful Report

Posted 5 months ago

Hi Janice, Thank you so much for your wonderful review! We're thrilled to hear that you love your runner and appreciate your recommendation. It's fantastic to know that you found the quality and service to your satisfaction! We look forward to helping you with your next purchase! Warm regards, Team Runrug

Posted 5 months ago

“The run rug just arrived this morning. It is exactly what I wanted. The color is a perfect match for my decor purposes and the flat weave is serviceable and easy to clean. It was a perfect purchase. Thank you.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that the run rug is just what you were looking for and that it complements your decor perfectly. It's great to know that you find the flat weave serviceable and easy to clean! We appreciate your support and look forward to serving you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“I ordered the wrong size . I ordered a rug instead of a runner.”

Helpful Report

Posted 5 months ago

Hi Elizabeth, Thank you for your review! We understand that ordering the wrong size can be frustrating, but we’re here to help you with whatever you need. If you have any questions or need assistance with your order, please don't hesitate to reach out. We appreciate your support and hope to assist you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Good quality & price”

Helpful Report

Posted 5 months ago

Hi Susan, Thank you for your wonderful review! We're so pleased to hear that you found our quality to be great while also being reasonably priced. Your satisfaction is our top priority! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“Great samples quality carpet only problem which one to have”

Helpful Report

Posted 5 months ago

Hi Graham, Thank you for your wonderful review! We're thrilled to hear that you loved the quality of our carpet samples. Choosing the perfect one can definitely be a tough decision! If you need any assistance, feel free to reach out. Warm regards, Team Runrug

Posted 5 months ago

“Very happy with our stair runner. Was easy to fit using carpet grippers and gorilla tape”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you're very happy with your stair runner and found it easy to fit. It's great to know our products are working well for you! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“I would have liked to given a 5 star review, but the packaging of the rugs let the experience down. Both rugs were of excellent quality and true to the online colours, shades and sizes. Shipment was fast and delivered on time. However, the plastic wrap packaging was very thin and was torn open in transit exposing the rug to possible damage or dirt. For the weight and size of the rug it should have been packed in a more secure and stronger product. I highly recommend this company but it needs to review its packaging technique asap.”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for your thoughtful review! We're thrilled to hear that you found the rugs to be of excellent quality and true to their online representation. We truly appreciate your feedback regarding the packaging; it’s something we take seriously and will definitely look into improving to ensure a better experience in the future. Your recommendation means a lot to us, and we hope to welcome you back soon! Warm regards, Team Runrug

Posted 5 months ago

“Order came in faster than was initially expected even though it was from overseas. Package came intact, no damage to materials inside. Instruction videos were easy to follow. Highly recommend”

Helpful Report

Posted 5 months ago

Hi Kaitlin, Thank you for your wonderful review! We're thrilled to hear that your order arrived faster than expected and that everything came intact. It’s great to know the instruction videos were helpful as well! Your recommendation means so much to us. We can’t wait to assist you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“Brilliant customer service and very happy with our new Runner! Many Thanks”

Helpful Report

Posted 6 months ago

Hi Gary, Thank you for your wonderful review! We're so pleased to hear that you’re happy with your new runner and that our customer service met your expectations. Your appreciation truly brightens our day! We can’t wait to assist you again in the future! Warm regards, Team Runrug

Posted 6 months ago

“Perfect rug for my long hallway! I was able to pick the perfect length for my space! The rug has very nice colors, a great pattern , is of durable quality and looks fantastic! Very comfortable to walk on!”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that the rug is the perfect fit for your long hallway and that you love the colors and pattern. It's wonderful to know that it's comfortable to walk on as well – that's exactly what we strive for! We appreciate your support and can't wait to help you again in the future! Warm regards, Team Runrug

Posted 6 months ago

“Excellent product, excellent delivery times. Highly recommend.”

Helpful Report

Posted 6 months ago

Hi James, Thank you for your excellent review! We're thrilled to hear that you are pleased with our product and delivery times. Your recommendation means so much to us! We can't wait to serve you again! Warm wishes, Team Runrug

Posted 6 months ago

“All round good company to deal with and generally met promises. When my order was delayed I received an apology, clear explanation and deadline for the revised delivery, which was indeed met. Very responsive customer service, even giving me an unexpected discount for my inconvenience.”

Helpful Report

Posted 6 months ago

Hi Angus, Thank you for your kind review! We're pleased to hear that you found our customer service responsive and that we met your expectations, even during a delay. Your understanding and recognition of our efforts mean a lot to us! We look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 6 months ago

“Easy to use site with fast and free delivery, thanks.”

Helpful Report

Posted 6 months ago

Hi Jamie, Thank you for your fantastic review! We're delighted that you found our site easy to use and enjoyed the fast and free delivery. Your feedback truly makes our day! We look forward to serving you again soon! Warm wishes, Team Runrug

Posted 6 months ago

“Huge selection, easy to order, good communication about delivery and the runner looks great in my kitchen. I have recommended you to my friend.”

Helpful Report

Posted 6 months ago

Hi Jean, Thank you for your amazing review! We're so glad to hear you enjoyed our selection and found the ordering process easy. It's wonderful to know that the runner looks great in your kitchen and that you've recommended us to your friend! Your support means a lot to us. Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 6 months ago

“xxxxxxxxxxxxxxxx”

Helpful Report

Posted 6 months ago

Hi Maurice, Thank you for your wonderful review! We're so pleased to hear you enjoyed your experience with us. It’s great to know that our site met your expectations and that you appreciated our service. Your feedback truly inspires us to keep doing our best! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 6 months ago

“Beautiful rug lightweight reasonably priced Prompt delivery definitely buy from Runrug again”

Helpful Report

Posted 6 months ago

Hi Georgina, Thank you for your lovely review! We're thrilled to hear that you love your beautiful rug and found it lightweight and reasonably priced. It's fantastic to know that your delivery was prompt, and we can’t wait to help you again in the future! Warm wishes, Team Runrug

Posted 6 months ago

“Had a problem with the size I ordered, my mistake though but it was sorted straight away by a really nice guy on help line, the carpet runner looks great Thanks”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your kind review! We're thrilled to hear that our team was able to assist you promptly and that you're happy with the carpet runner. Your satisfaction is our priority, and we appreciate your understanding! We hope to see you again soon! Warm wishes, Team Runrug

Posted 6 months ago

“Ian very pleased with the rug It was delivered within 2days”

Helpful Report

Posted 6 months ago

Hi Maureen, Thank you for your fantastic review! We're thrilled to hear that Ian is pleased with the rug and that it arrived so quickly. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to serve you again soon! Warm wishes, Team Runrug

Posted 6 months ago

“Easy to order and efficient in delivery.”

Helpful Report

Posted 6 months ago

Hi John, Thank you for your fantastic review! We're thrilled to hear that you found our ordering process easy and appreciated the efficiency of our delivery service. Your kind words motivate us to keep providing the best experience possible! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 6 months ago

“I was really happy with my purchase. It looks good and price wise it reasonable”

Helpful Report

Posted 6 months ago

Hi Janice, Thank you for your fantastic review! We're thrilled to hear that you're happy with your purchase and found it to be good looking and reasonably priced. Your satisfaction is what we strive for, and your kind words mean so much to us. We can't wait to serve you again soon! Warm wishes, Team Runrug

Posted 6 months ago

Hi Janice, Thank you for your lovely review! We're thrilled to hear that you're happy with your purchase and found it to be a great value. Your satisfaction means the world to us! We can't wait to have the opportunity to serve you again! Warm wishes, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 7,641 reviews