Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,936 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing love my runner I'm ready to order another one really happy with my item thanks tersa it's comeing along nicely once I've done what me and my husband are doing I will show you ehat wee have done after I send for a bigger runner tersa 😍😍”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star review, Teresa! We're delighted to hear that you love your runner and are excited about getting another one. Your enthusiasm is contagious! We can’t wait to see what you and your husband create together. If you need anything at all, just let us know. Enjoy your beautiful runner! 😍

Posted 6 months ago

“Easy to deal with great quality and exceptional prices and a very reliable speedy service”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Susan! We’re thrilled to hear that you found our service easy to deal with and appreciate the quality and value we offer. Your kind words about our speedy service mean a lot to us! We look forward to assisting you again in the future. Enjoy your new rug!

Posted 6 months ago

“I wouldn't give you one star terrible service from start to finish”

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Posted 6 months ago

Good morning, thank you for your feedback, although I am sorry to see that you have had such a poor experience with us - we do pride ourselves on the service that we offer so this is genuinely disappointing to see. I can see that from the last contact we had with yourself that you had stated the courier had not left the product in the location that you requested. A member of our team did contact the courier to ask them to ensure that this was done for you. Please could you get in touch with us with any other issues that may have occured so that we can look to investigate these for you, to naturally put them right for both you and future customers. Kind regards runrug.com

Posted 6 months ago

“Excellent quality at an exceptional price. Highly recommended”

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Posted 6 months ago

“Rug is fabulous quality and very fast delivery. Will def purchase again.”

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Posted 6 months ago

Thank you so much for your incredible 5-star review, Averil! We're thrilled to hear that you love the quality of the rug and that your delivery was fast. Your support means everything to us! We can't wait to welcome you back for your next purchase! Enjoy your fabulous rug!

Posted 6 months ago

“Well pleased, good product,delivery and price”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Anthony! We’re very happy to hear that you’re pleased with the product, delivery, and price. Your feedback means a lot to us! If you ever need assistance in the future, just reach out. Enjoy your new rug!

Posted 6 months ago

“Nice design, color more of a taupe, lays flat on the floor and doesn't slip. Better than hardwood floor, but small dog still skids to a stop after running.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star review! We're delighted to hear that you love the design and color of the rug, and that it lays flat without slipping. It's great that it enhances your space! We appreciate your feedback about your dog; we always aim for the best experience. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 6 months ago

“Great purple hall runner Arrived on time Looks exciting.”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Anthony! We're thrilled to hear that your purple hall runner arrived on time and that it adds excitement to your space. Your satisfaction is our ultimate goal! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 6 months ago

“Excellent arrived as said , good quality thank you”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Monica! We're delighted to hear that your order arrived promptly and that you're pleased with the quality. Your satisfaction is our top priority! If you need anything else, just let us know. Enjoy your new rug!

Posted 6 months ago

“Customer service was excellent with helping me out with an issue that I encountered. It was sorted out immediately and with minimal fuss. I have received my new runner and am very happy with my purchase. I highly recommend Runrug and will most definitely be using them again.”

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Posted 6 months ago

Thank you so much for your glowing 5-star review, Nirmal! We’re thrilled to hear that our customer service was able to assist you promptly and that you’re happy with your new runner. Your recommendation means the world to us! If you ever need anything else, don’t hesitate to get in touch. Enjoy your beautiful purchase!

Posted 6 months ago

“As described. Good service”

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Posted 6 months ago

Thank you for the wonderful 5-star review! We're thrilled to hear that everything was as described and that you enjoyed our service. Your support means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 6 months ago

“It would be helpful if you added info on curled up ends.”

Helpful Report

Posted 6 months ago

Thank you for your helpful 4-star review, Alan! We appreciate your feedback regarding the curled up ends, and we understand how that information could be valuable for our customers. We're always looking for ways to improve, so your suggestion will be taken into consideration. If you have any other questions or need assistance, feel free to reach out. Enjoy your purchase!

Posted 6 months ago

“Runner that was delivered had a fault in it. I have been in touch and advised there are three ways to resolve. I have notified which way I want to go and still waiting on someone getting back to me with an offer.”

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Posted 6 months ago

Hi Neil, Thank you for your review, although I am sorry to see of the issue with the runner. Looking at the imagery this appears to be a piece of yarn caught up in the runner during the production, which naturally can happen when fibres become caught in the machinery - although we do make every effort to avoid this and it is a very rare circumstance. I can see that my colleague is working with you on a resolution at the moment so I hope we can improve your happiness with our products soon!

Posted 6 months ago

“Very happy with our selection.”

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Posted 6 months ago

Thank you for the fantastic 5-star review, Geoff! We're delighted to hear that you're very happy with your selection. Your satisfaction is what we strive for, and we appreciate your support! If you need anything else in the future, feel free to reach out. Enjoy your new addition!

Posted 6 months ago

“I purchased a stair runner, area rugs for both top and bottom of the stairs and padding/wood strips for installation. Quality is better than expected for the price. Design was exactly as shown on the website and delivery was quick. I made an error while checking out to my delivery address and it was corrected in less than 24hrs after contacting customer service. Overall amazing experience. Highly recommend this company. 5⭐️”

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Posted 6 months ago

Thank you for the fantastic 5-star review, Darlene! We're so glad to hear that you're pleased with the quality and design of your rugs, and that our customer service was able to assist you swiftly. Your recommendation means a lot to us! If you ever need anything else, we're just a message away. Enjoy your lovely new decor!

Posted 6 months ago

“Just what we wanted. Delivered in time”

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Posted 6 months ago

Thank you for the great 4-star review, Angela! We're thrilled that you received just what you wanted and that it arrived on time. Your feedback is important to us, and we're always here to help if you need anything else. Happy decorating!

Posted 6 months ago

“Amazing rug Beautiful colour combination, better than the pictures and very good quality.”

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Posted 6 months ago

Thank you for the wonderful 5-star review, Syed! We're so happy to hear that you find the rug amazing with such beautiful colors and quality. Your satisfaction is our priority, and your feedback inspires us to keep delivering the best. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your beautiful new rug!

Posted 6 months ago

“Great product good quality very good customer service when contacting by phone”

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Posted 6 months ago

Thank you for your outstanding 5-star review, Dorothy! We're delighted to hear that you think our product is great quality and that our customer service met your needs. Your positive feedback truly motivates us! If you have any other questions or need assistance, feel free to reach out anytime. Happy shopping!

Posted 6 months ago

“Got what I wanted.”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Jose! We're so glad to hear you got exactly what you wanted. Your satisfaction means the world to us! If there's anything else you need, feel free to reach out. Happy decorating!

Posted 6 months ago

“Ordered and paid for next day delivery 6 days later still not received parcel couriers are useless also gave alternative place to leave parcel but that was ignored Won’t be ordering from this company again, plenty more shops to choose from”

Helpful Report

Posted 6 months ago

Hi Jane, Thank you for your review although we are naturally very sorry that we have not been able to get the perfect runner to your home on this occasion. We have attempted to contact the courier on several occasions but believe that they have had issues finding your home due to the naming of your home rather than it being numbered - although naturally we have passed on yours and our dissatisfaction at this information and the subsequent delay. The local depot had attempted to contact you, but unfortunately the number supplied is not correct, and with you not wanting to share your information for them to seek further advice from you it does leave us at the limit of how we can support to get the runner to yourself. We can understand not wanting to share your details of course. I can see that my colleague has this morning confirmed that we have cancelled your order, at your request, and a full refund will be issued back to you shortly. We do not like to let any of our customers down, so do sincerely apologise for any issues caused.

Posted 6 months ago

Runrug is rated 4.8 based on 6,936 reviews