Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,644 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,644 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a gorgeous product, I've been looking for this runner everywhere. I saved about $3,000 not having to go the custom route. Quick customer service response and fast shipping.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your glowing review! We’re thrilled to hear that you found the runner you were looking for and that our pricing helped you save significantly. It’s great to know our customer service and fast shipping met your expectations! If you need any further assistance or have more questions, don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 months ago

“Excellent service. Great selection and choice of measurement.”

Helpful Report

Posted 7 months ago

Hi Shirley, Thank you so much for your amazing review! We’re thrilled to hear that you found our service excellent and appreciated the selection and choices we offer. Your feedback means a lot to us! If you have any further questions or need assistance, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 months ago

“Really easy company to deal with, with a tremendous amount of choice. The website is extensive and clear. When needed, I will use them again, as my rug is perfect.”

Helpful Report

Posted 7 months ago

Hi John, Thank you for your wonderful review! We're so pleased to hear that you found us easy to deal with and appreciated the extensive choice on our website. It’s fantastic to know that you’re happy with your rug! If you have any questions or need assistance in the future, just let us know. We truly appreciate your support and look forward to serving you again! Best regards, The Runrug Team.

Posted 6 months ago

“Very nice carpets”

Helpful Report

Posted 7 months ago

Hi Kim, Thank you for your wonderful review! We're so glad to hear that you think our carpets are very nice. Your satisfaction means the world to us! If there's anything else we can help you with or if you have any questions, please don’t hesitate to reach out. We truly value your support! Best regards, The Runrug Team.

Posted 7 months ago

“Great product .good price . updated my delivery date to fit in with our carpet fitters . was much appreciated by us ..with thanks”

Helpful Report

Posted 7 months ago

Hi Mandy, Thank you for your wonderful review! We’re thrilled to hear that you’re happy with our product and that we were able to accommodate your delivery request. Your appreciation means so much to us! If you have any further questions or need assistance, please don't hesitate to contact us. We truly value your support! Best regards, The Runrug Team.

Posted 7 months ago

“I absolutely love this stair tuner-very classy. However, the in second order I placed there were two spots that had1 1/2” defects spots. I was very disappointed as I could not wait to have the piece returned for a new piece due to my contractor's schedule and move in date in my unit.”

Helpful Report

Posted 7 months ago

Hi Julia, Thank you for your review and for sharing your thoughts with us! We're so glad to hear that you love the stair tuner and find it classy. We truly value your feedback regarding the defects, and we apologize for any inconvenience this may have caused you during your project. Would you be kind enough to forward the images onto our team using help@runrug.com and we will gladly investigate the cause of this. We’re here to help! Best regards, The Runrug Team.

Posted 7 months ago

“FAST SERVICE AND GREAT QUALITY!”

Helpful Report

Posted 7 months ago

Hi Fausto, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our fast service and quality products. Your satisfaction truly means a lot to us! If you need any further assistance or have any questions, please feel free to reach out. We greatly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Good quality very easy to deal with pleasant experience”

Helpful Report

Posted 7 months ago

Hi Sandra, Thank you for your fantastic review! We're delighted to hear that you had a pleasant experience and found our service easy to deal with. Your satisfaction is our top priority! If you need any further assistance or have any questions, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Wonderful wonderful service And very fast delivery Absolutely chuffed manny thanks. John 👍👍👍👍👍”

Helpful Report

Posted 7 months ago

Hi John, Thank you so much for your fantastic review! We're absolutely thrilled to hear that you found our service wonderful and that your delivery was speedy. Your satisfaction is our top priority, and it's always great to know we’ve hit the mark! If there's anything else we can assist you with, please feel free to reach out. We really appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Fantastic service and value. Ordered a long runner at 2.00pm and it arrived the next day by noon. Great!”

Helpful Report

Posted 7 months ago

Hi Alex, Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with our service and delivery. Your satisfaction is our top priority, and it's wonderful to know we met your expectations! If you need any further assistance or have any questions in the future, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Great experience girl was so polite and helpful, order arrived quickly. They are so good I will be ordering more items from them soon. Thanks again for all your help with my order.”

Helpful Report

Posted 7 months ago

Hi Peter, Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience and found our team polite and helpful. Your satisfaction is our top priority, and it's wonderful to know that your order arrived quickly. We're looking forward to serving you again soon! If you need any assistance or have questions in the meantime, feel free to reach out. Best regards, The Runrug Team.

Posted 7 months ago

“Great rug great company and price competitive. ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 7 months ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you think we have great rugs, a great company, and competitive prices. Your kind words truly motivate us to keep delivering top-notch products! If you need any assistance or have questions in the future, please don't hesitate to reach out. We really appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Great quality runner, quick delivery thanks.”

Helpful Report

Posted 7 months ago

Hi Brian, Thank you for your fantastic review! We're delighted to hear that you are pleased with the quality of your runner and that the delivery was quick. Your support means a lot to us! If you need anything else or have any questions, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Excellent to deal with a great choice of rugs at affordable prices good quality rugs and a speedy delivery”

Helpful Report

Posted 7 months ago

Hi Susan, Thank you for your fantastic review! We're delighted to hear that you found our selection of rugs to be great and that you appreciate their quality and affordable prices. It's also wonderful to know that you experienced speedy delivery! If you have any questions or need assistance in the future, please don't hesitate to reach out. Your support means a lot to us! Best regards, The Runrug Team.

Posted 7 months ago

“Great runner, good quality and price. Dark stripe colour is perfect for my entrance. Gave runner it's first vacuum and came up great 💯👍 Would definitely buy from Runrig again. Thanks 😊”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with the quality and color of your runner. It’s great to know it performed well after its first vacuum, and we truly appreciate your support! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Runrug! Best regards, The Runrug Team.

Posted 7 months ago

“very quick and prompt of delivery. Rug is well worth the money. I would reccommend this company to all my friends.”

Helpful Report

Posted 7 months ago

Hi Diane, Thank you so much for your fantastic review! We're delighted to hear that you found our delivery prompt and that you feel the rug is worth your investment. Your recommendation means a lot to us! If there's anything else we can assist you with, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Lovely rug, I should have ordered slightly longer but very pleased”

Helpful Report

Posted 7 months ago

Hi Elaine, Thank you for your lovely review! We're so pleased to hear that you’re happy with your rug. We understand that sizing can be tricky, but we're glad you still love it! If you need any assistance or have questions in the future, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Quality rug. Delivered as acheduled”

Helpful Report

Posted 7 months ago

Hi Peter, Thank you for your excellent review! We're thrilled to hear that you’re pleased with the quality of your rug and that it arrived as scheduled. Your satisfaction is our top priority! If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Purchased a beautiful runner for our upstairs stairs. Runner was delivered fast and on time.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you found the runner beautiful and that it was delivered promptly. Timely service is something we strive for, and we're thrilled to have met your expectations! If there's anything more we can do for you, please don’t hesitate to get in touch. Your support means the world to us! Best regards, The Runrug Team.

Posted 7 months ago

“I am so happy with the rugs (runner and doorway rug) I just received from Run Rug. I have looked everywhere for sizes that were just not available but Run Rug solved my problem. The quality is superior to anything I looked at in any store and the color was true to the picture online. I will be ordering again and if anyone has any hesitation of ordering a rug from this company, you will miss out on a great product. I highly recommend! You will not be sorry!”

Helpful Report

Posted 7 months ago

Hi Diane, Thank you so much for your wonderful review! We're thrilled to hear that our rugs have met your expectations in both size and quality. It's fantastic to know the colors matched your vision perfectly! Your recommendation means the world to us, and we can't wait to serve you again. If you ever need assistance or have any questions, don’t hesitate to reach out. Best regards, The Runrug Team.

Posted 7 months ago

Runrug is rated 4.7 based on 7,644 reviews