Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Carpet is stunning, well made well worth the money and packed brilliant would buy from rugrun again”

Posted 7 months ago

Hi Mrs, Thank you for your review. We’re really glad to hear the carpet is stunning, well made, and worth the money. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Very happy with our purchase and the lady on the phone was very very helpful”

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Posted 7 months ago

Hi Sarah, Thank you for your review. We’re really glad to hear you’re happy with your purchase and that our phone support was very helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“DHL has been trying to collect duties from me. It should be included in the sale. Aside from the delay I expect it to be resolved.”

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Posted 7 months ago

Hi Maria, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 7 months ago

“I haven't received it yet.”

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Posted 7 months ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 7 months ago

“I still haven't gotten my order becuase Runrug message up on the DHL carrier fees. My installation is scheduled to begin in 2 days and my products still haven't arrived because of this mistake.”

Helpful Report

Posted 7 months ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 7 months ago

“Easy online ordering and lots of choice for stair runners, both styles and measurements. Quick delivery. Nice stair runner and it's looking great!”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad to hear you found the online ordering easy, appreciated the range of stair runners, and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“I purchased two rugs from RunRug. They are all I hoped they would be. Exactly as described and, what is more, perfect for my needs and well within my price range. I am very happy to recommend Runrug to anyone looking for well-made, quality and affordable rugs.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the rugs and that they met your needs and budget. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Great customer service, realy helpful dealing with any problems and efficiently. The stair runner we bought is lovely just what we were looking for, good quality and even better price. I would highly recomment RunRug”

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Posted 7 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the service and the stair runner. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Good service and quality product”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the service and quality product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Delighted with my hall runner. It's so soft underfoot and the non slip element works a treat and it stays in place always.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re delighted to hear you’re happy with the soft feel, non-slip feature, and that it stays in place. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Lovely runner came within a couple of days. Very good quality we love it.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the runner and its quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“The rug arrived amazingly quickly and fits our floor area perfectly”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear the rug arrived quickly and fits your floor area perfectly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Very pleased with long hallway runner. With 2 dogs this floor covering is crucial & with current awful weather rug still looks immaculate after daily muddy paws & boots.. longterm cleaning & longevity i can't comment as recent purchase. Coastal green compliments my hallway beautifully.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re thrilled to hear the hallway runner is proving durable with your dogs and the weather, and that the coastal green complements your space. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“The runners that I ordered were out of stock and delivery would be 3 months away. I was not in a rush so I payed and was happy to wait. 6 weeks later a runner turned up.It was not the size I ordered and the second runner wasn't there in the delivery. I was asked if I wanted to keep the shorter one and a refund for the difference would be made.I said no and I want the size I ordered. A return was organised and I sent the wrong size back. During the process I was asked if I wanted a refund or wait for the order. I said I would wait. 2 weeks after I sent the rug back a refund was made without requesting one. Poor service poor business practices. Shop elsewhere”

Helpful Report

Posted 7 months ago

Hi there, Thanks for letting us know. We’re really sorry for the stock issues, the incorrect size received, and the confusion with your refund. We’d like to make this right. We do sincerely apologise for this and will be conducting a full review on exactly what has happened here to look to resolve. Kind regards, Team Runrug

Posted 7 months ago

“Good description and clear photos of the rug. Quick delivery. Lays flat. Would have given 5 * but very slightly frayed on the edges in a few places.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad you found the description and photos clear, and that delivery was quick and the rug lays flat. We appreciate the note about the edge fraying and will keep an eye on it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Nice hall rug ,good guality great size for my hall.Quick delivery.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the rug and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“I was surprised and delighted with the quality of the carpet runner and my visitors are impressed as well. Lovely colour which brightens a dull hallway.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you’re delighted with the quality of the carpet runner and that the colour brightens your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Excellent Service and quick delivery”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you had excellent service and quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Excellent product.Quick delivery.Good communication.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the product, quick delivery, and good communication. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Very pleased with rug and dealings with the company Reasonably priced”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear you’re pleased with the rug and our dealings. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug Reviews