Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,642 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“We have just moved into our new home & love our new Vinchy Midnight Hall Runner, it's just stunning. Runrug delivered so fast which was fantastic to have to style our new home. It was easy to order & were kept informed from ordering until delivery. I woul highly recommend Runrug this company. Thank you so very much.”

Helpful Report

Posted 6 months ago

Hi Patricia, Thank you for your lovely review! We’re so glad to hear that you’re enjoying your stunning Vinchy Midnight Hall Runner and that our speedy delivery helped you style your new home. It’s always our aim to keep you informed every step of the way, so your feedback is greatly appreciated. We can’t wait to serve you again! Warm regards, Team Runrug

Posted 6 months ago

“Really efficient service and delivery, runner was exactly as descriped.”

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Posted 6 months ago

Hi Helen, Thank you for your fantastic review! We’re so pleased to hear that you found our service efficient and that the runner met your expectations. Your satisfaction is our top priority, and your feedback means a lot to us! If you need any assistance in the future or have any questions, don’t hesitate to reach out. We truly appreciate your support! Warm regards, Team Runrug

Posted 6 months ago

“Needed a hall runners. Very long hallway. I needed a piece of a different size. Ordered there size then emailed size I needed. No hassle they cut it to the right size .excellent service from start to finish. And delivered within 3 days of order. Would highly recommend.”

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Posted 6 months ago

Hi Janice, Thank you for your wonderful review! We're delighted to hear that you had such a smooth experience with us, from the sizing adjustments to the quick delivery. Your satisfaction is our priority, and it's fantastic to know we could meet your needs without any hassle! We truly appreciate your recommendation and look forward to serving you again in the future. Warm regards, Team Runrug

Posted 6 months ago

“Very happy with this product. I was able to get the custom size I needed for a long hallway. Quality rug for a decent price.”

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Posted 6 months ago

Hi Ann, Thank you for your wonderful review! We're so glad to hear that you found the perfect custom size for your hallway and that you're happy with the quality and price of the rug. Your satisfaction truly means a lot to us! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 6 months ago

“At first I was upset when I found out the runner was coming from the UK. I thought it might take weeks. Instead I received my order within 5 days of the order. The runner met all expectations and more. The quality is great and what you see in the add is what you get. Thank you runrug. I am an extremely happy customer.”

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Posted 6 months ago

Hi Joyce, Thank you for your wonderful review! We’re so glad to hear that your runner arrived faster than expected and that it exceeded your expectations. It’s fantastic to know that the quality met what you saw in the ad! Your happiness truly makes our day. We hope to serve you again soon! Warm regards, Team Runrug

Posted 6 months ago

“It took quite a long time at the beginning. Several days each time for a reply to emails. Once it was clear what the whole order would cost, I paid. And then waited 1/4 year (!) for the carpet. Now it has finally arrived. The goods are as ordered and so far everything is fine. I am satisfied with the product, but there is still a lot of room for improvement in terms of efficiency. It should also be mentioned that the goods arrived intact, but probably by chance. The two carpet rolls were only packed with a single layer of thin foil. This is inadequate for shipping over such long distances. From 40 years of experience as a carpet fitter, I know what packaging would be necessary.”

Helpful Report

Posted 6 months ago

Hi Fredy, Thank you for sharing your experience with us! We truly appreciate your patience during the ordering process and are glad to hear that you're satisfied with the carpet itself. We understand the wait was longer than expected, and your feedback about the packaging is invaluable—it’s essential for us to ensure safe delivery for all our products. Rest assured, we will take your comments into account as we strive to improve our efficiency and packaging standards. We hope to have the opportunity to serve you better in the future! Warm regards, Team Runrug

Posted 6 months ago

“Runner is so well made and looks a treat in my hallway. Very pleased”

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Posted 6 months ago

Hi Trudy, Thank you so much for your lovely review! We’re thrilled to hear that you’re pleased with the quality of your runner and that it looks fabulous in your hallway. Your happiness is our priority, and it’s wonderful to know we’ve met your expectations! Looking forward to having you shop with us again! Warm regards, Team Runrug

Posted 6 months ago

“Love the color, quick delivery, eco packaging and easy installation!! Thank you”

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Posted 6 months ago

Hi Kris, Thank you for your wonderful review! We’re so glad to hear that you love the color and found the delivery quick. It's great to know you appreciate our eco-friendly packaging and that installation was a breeze! Your support means a lot to us. Looking forward to serving you again! Warm regards, Team Runrug

Posted 6 months ago

“They look nice, but if they were bound on the sides it wouldn't look so cheap. It looks like they took carpet off the roll and cut it to size. I had to steam the ends so they would no longer be rolled up on each.”

Helpful Report

Posted 6 months ago

Hi Sherry, Thank you for your feedback! We’re glad to hear you think they look nice. We appreciate your comment about the binding and understand how that can make a difference in appearance. The runner that you have selected is not designed to be bound and indeed doing this can actually damage the runner making it unsuitable for use in your home. We’re sorry to hear you had to steam the ends, but we hope you're enjoying your rug overall! Warm regards, Team Runrug

Posted 6 months ago

“We absolutely love our runrug! Massive saving as opposed to having a new carpet. Easy to fit and brilliant quality, will definitely buy another if ever needed 🙂”

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Posted 6 months ago

Hi Michael, Thank you for your amazing review! We're thrilled to hear that you're loving your runrug and found it to be a brilliant quality and a fantastic saving. It’s great to know that the fitting was easy too! We look forward to serving you again whenever you need another one. Your support means so much to us! Warm regards, Team Runrug

Posted 6 months ago

“Quality product and a nice price with excellent delivery speed !”

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Posted 6 months ago

Hi Roger, Thank you for your wonderful review! We're thrilled to hear that you found our product to be of quality and at a nice price. It's great to know that our delivery speed met your expectations! Your feedback means so much to us. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 6 months ago

“Nice carpet, being able to select the length I wanted was a bonus. Arrived on time well packaged. Very pleased.”

Helpful Report

Posted 6 months ago

Hi John, Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with your carpet and that the ability to select the length was a bonus for you. Your feedback on our packaging and timely delivery means a lot to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support! Warm regards, Team Runrug

Posted 6 months ago

“Am very pleased with the quality of the stair runner I ordered and the order process. I installed it myself, so I am really proud of the result.”

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Posted 6 months ago

Hi Glenda, Thank you so much for your amazing review! We’re thrilled to hear that you're pleased with the quality of your stair runner and that the ordering process met your expectations. It’s wonderful to know that you took on the installation yourself—what a great accomplishment! If you need any assistance or have any questions down the line, please don’t hesitate to reach out. We truly appreciate your support! Warm regards, Team Runrug

Posted 6 months ago

“Our order of one hall runner and one stair runner which was delivered while we were away. When we arrived home we were keen to put down the new hall runner only to find that we had been sent the wrong width despite the packaging showing the right width. A phone call sorted the matter out and we received an apology but now have to return the incorrect runner and wait for the new one although we had pulled up and disposed of our current runner.”

Helpful Report

Posted 6 months ago

Hi Donna, Thank you for your feedback! We sincerely apologize for the mix-up with your order and understand how frustrating it can be to deal with the wrong item, especially after disposing of your previous runner. It's great to hear that our team was able to assist you over the phone, and we truly appreciate your patience as we work to resolve this for you. If there's anything else we can do to help, please don't hesitate to reach out. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 6 months ago

“Easy to order arrived on time as described great quality”

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Posted 6 months ago

Hi Diane, Thank you for your wonderful review! We’re so glad to hear that your order process was easy and that your item arrived on time and meets your expectations for quality. Your feedback truly brightens our day! If you ever need assistance or have any questions, please feel free to reach out. We appreciate your support! Warm wishes, Team Runrug

Posted 6 months ago

“The rug arrived it was dirty and full of dust and bits, I feel it had been previously used, after a hoover and mop it was fine, but I feel I should not have to do this when buying a new product.”

Helpful Report

Posted 6 months ago

Hi Tracey, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your rug arrived in less than perfect condition. It’s understandable that you would expect a new product to be clean and ready for use right out of the packaging - I do want to reassure you that none of the products we send out have been used previously. While we strive to maintain high standards of quality, sometimes items may require a little extra attention upon arrival. Your experience certainly isn’t reflective of the quality we aim for, and I appreciate you bringing this to our attention. If you have any images of the runner when it arrived, would you be kind enough to send these through to us using help@runrug.com so that we can look into this more. We value your input and hope to improve your experience in the future. Best regards, Runrug

Posted 6 months ago

“excellent product, will buy again”

Helpful Report

Posted 6 months ago

Hi Mark, Thank you so much for your wonderful review! We’re thrilled to hear that you found our product excellent and that you plan to buy again. Your support means the world to us! If you have any questions or need assistance in the future, feel free to reach out. We truly appreciate your feedback! Best regards, The Runrug Team.

Posted 6 months ago

“Liked the variety of rugs and the prompt delivery. The quality is excellent.”

Helpful Report

Posted 6 months ago

Hi Pat, Thank you so much for your fantastic review! We’re delighted to hear that you liked the variety of rugs we offer and that the delivery was prompt. Your recognition of our quality means a lot to us! If you need any assistance or have further queries, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 months ago

“What a gorgeous product, I've been looking for this runner everywhere. I saved about $3,000 not having to go the custom route. Quick customer service response and fast shipping.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your glowing review! We’re thrilled to hear that you found the runner you were looking for and that our pricing helped you save significantly. It’s great to know our customer service and fast shipping met your expectations! If you need any further assistance or have more questions, don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 months ago

“Excellent service. Great selection and choice of measurement.”

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Posted 7 months ago

Hi Shirley, Thank you so much for your amazing review! We’re thrilled to hear that you found our service excellent and appreciated the selection and choices we offer. Your feedback means a lot to us! If you have any further questions or need assistance, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 months ago

Runrug is rated 4.7 based on 7,642 reviews