Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,938 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Got what I wanted.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic 5-star review, Jose! We're so glad to hear you got exactly what you wanted. Your satisfaction means the world to us! If there's anything else you need, feel free to reach out. Happy decorating!

Posted 6 months ago

“Ordered and paid for next day delivery 6 days later still not received parcel couriers are useless also gave alternative place to leave parcel but that was ignored Won’t be ordering from this company again, plenty more shops to choose from”

Helpful Report

Posted 6 months ago

Hi Jane, Thank you for your review although we are naturally very sorry that we have not been able to get the perfect runner to your home on this occasion. We have attempted to contact the courier on several occasions but believe that they have had issues finding your home due to the naming of your home rather than it being numbered - although naturally we have passed on yours and our dissatisfaction at this information and the subsequent delay. The local depot had attempted to contact you, but unfortunately the number supplied is not correct, and with you not wanting to share your information for them to seek further advice from you it does leave us at the limit of how we can support to get the runner to yourself. We can understand not wanting to share your details of course. I can see that my colleague has this morning confirmed that we have cancelled your order, at your request, and a full refund will be issued back to you shortly. We do not like to let any of our customers down, so do sincerely apologise for any issues caused.

Posted 6 months ago

“Love this zebra hall runner great quality and price.”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Dianne! We're thrilled to hear that you love the zebra hall runner and that you find it great quality and value. Your feedback really brightens our day! If you need anything else, don’t hesitate to reach out. Enjoy your new runner!

Posted 6 months ago

“The delivery service was excellent and the quality of the carpet is fantastic I would definitely use runrug again.”

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Posted 6 months ago

Thank you for your wonderful 5-star review, David! We’re thrilled to hear that you had an excellent delivery experience and that the quality of the carpet met your expectations. It means a lot to us! We look forward to serving you again in the future. If you need anything else, just let us know!

Posted 6 months ago

“Gorgeous, love it to bits. Hoping it's going to help insulate the first floor flat. Will let you know 😉”

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Posted 6 months ago

Thank you for the lovely 5-star review! We're delighted to hear that you love your new rug to bits. It's great to know that you’re hoping it will help with insulation—fingers crossed! We can't wait to hear your thoughts once you see the results. If you need anything else, just let us know. Enjoy! 😊

Posted 6 months ago

“runner for my hallway really good fits well really pleased with my purchase”

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Posted 6 months ago

Thank you for your fantastic 5-star review! We're so glad to hear that your runner fits well in your hallway and that you're pleased with your purchase. Your satisfaction truly makes our day! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 6 months ago

“Quality and attention to detail. I made an order mistake, and they rectified it and corrected it all before delivery. Rugs wrapped really well for transportation also. 10/10”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Matthew! We're thrilled to hear that you appreciated our quality and attention to detail. It’s wonderful to know that we could assist with your order and ensure everything was just right before delivery. Your feedback on our packaging is also much appreciated! If you need anything else in the future, please don't hesitate to reach out!

Posted 6 months ago

“I have not received my rug yet. Still waiting.”

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Posted 6 months ago

Hi there, Thank you for taking the time to leave a review. I'm really sorry to hear that your rug hasn't arrived yet. We understand how frustrating this can be, and we appreciate your patience during this time. Sometimes, shipping delays can occur unexpectedly, and we're here to help you with any updates. I have just looked into the tracking on your order and it looks like this has been delivered to you yesterday, so we hope that the runner is exactly what you needed to put the finishing touches on your home! If there are any problems at all, please do not hesitate to reach out to our Customer Service team using help@runrug.com.

Posted 6 months ago

“Fantastic custome service, Thankyou for all your help”

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Posted 6 months ago

Thank you so much for your wonderful 5-star review, Patricia! We're thrilled to hear that you found our customer service to be fantastic. Your appreciation means so much to us, and we’re always here to help. If you ever need anything else, don't hesitate to reach out!

Posted 6 months ago

“Very good customer service.”

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Posted 6 months ago

Thank you, Angela, for your fantastic 5-star review of Runrug! We're so pleased to hear that you had a very good experience with our customer service. Your kind words mean a lot to us, and we’re dedicated to ensuring that every customer has a positive interaction. If you need anything else, don’t hesitate to reach out!

Posted 6 months ago

“I am being asked for a review before I receive my rug and have had no contact sine I placed the order a couple of weeks ago. Not good service.”

Helpful Report

Posted 6 months ago

Hi Sandra, Thank you for leaving us a review. I am very sorry to see your order hasn't arrived yet. Looking at the tracking information it appears that it was placed into a 'Clearance Event'. Unfortunately this can happen sometimes and of course, this is out of our control. A 'clearance event' is just when the shipment is being cleared through customs and this can sometimes take an additional few days. This is a normal procedure that is required in order to ensure that all shipments are properly documented and that any taxes or duties due, are paid. (We pay these for you, so please don't worry!). The tracking information does state that the delivery is now scheduled to arrive today! (Thursday, October 17) by the end of the day. Please do let us know if it doesn't arrive and we will do all that we can, to look into this for you. Thank you.

Posted 6 months ago

“fantastic service delivered earlier than expectd”

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Posted 6 months ago

“OMG! Just wow Great runner, super quick, great service Said it wasn’t in stock but still received in 10 days freight free to Australia”

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Posted 6 months ago

“Good selection on website, excellent company to deal with, quick delivery times,”

Runrug 5 star review on 16th October 2024

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Posted 6 months ago

“Very satisfyed with the rug,I wish I know we're to get a living room rug with the same pattern as the hallway rug I purchased from Runrug.”

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Posted 6 months ago

“Good quality. Fits well. Delivered on time. Followed delivery instructions”

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Posted 6 months ago

“Everything went very smoothly, from choosing, to ordering, communicating and delivery. The rug is excellent quality and exactly what we wanted. The choice of a variety of sizes was really useful. Would certainly recommend and use again.”

Runrug 5 star review on 15th October 2024

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Posted 6 months ago

“The rug arrived very quickly and is beautiful! Exactly what I wanted”

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Posted 6 months ago

“Fantastic quality and good quick delivery.”

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Posted 6 months ago

“Looks exactly as advertised. Decent quality.”

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Posted 6 months ago

Thank you so much for your 4-star rating and your kind words about Runrug! We're delighted to hear that you found our product to be of decent quality and that it looks exactly as advertised. We truly appreciate your feedback and support. If there's anything else we can assist you with, please feel free to reach out.

Posted 6 months ago

Runrug is rated 4.8 based on 6,938 reviews