Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,529 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“stupid using DHL. haven't received my rug.”

Helpful Report

Posted 7 months ago

Hi Thad, We’re very sorry you haven’t received your rug and for the frustration with DHL. From the tracking it does show that DHL have attempted to deliver the rug to you on a couple of occasions but have not been able to reach you. A member of our team will be in touch today so that we can look to offer our support in getting the rug to you as soon as possible. Kind regards, Team Runrug

Posted 7 months ago

“Could not be more helpful . Staff are very good on calls accommodating requests to return and alternative product request Highly recommended”

Helpful Report

Posted 7 months ago

Hi Stuart, Thank you for your review. We’re really glad our team could help with returns and accommodation of alternative product requests. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Runrug has a great selection of carpet stair runners, widths and lengths. Ordering was straight forward and arrived promptly, we also purchased the grippers and underlay package so it all arrived at the same time.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you found our selection of carpet stair runners helpful, and that ordering was straightforward and delivery prompt. Great to hear you also got the grippers and underlay package so everything arrived together. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Good choice of Runner sizes and patterns. Prices very reasonable and delivery quick.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you found our runner sizes and patterns a good fit, and that you found the prices reasonable with quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Every thing came in as we expected, no surprises,”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad everything arrived as expected and there were no surprises. If you need anything else, we’re here to help. Kind regards, Team Run rug

Posted 7 months ago

“Good choice of patterns, quick delivery, just wat we wanted!”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you found a good choice of patterns, with quick delivery—exactly what you wanted. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Excellent service from Runrug, I made a mistake with one of the sizes on my order. Joe from Runrug explained the returns procedure and a replacement rug was dispatched the next day foc. Quality of my rugs is also excellent.”

Helpful Report

Posted 7 months ago

Hi Simon, Thank you for your review. We’re really glad our team could help with the size mix-up and that the replacement rug was dispatched the next day free of charge. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“We couldn't find a rug that was the right size for us anywhere, until we found Runrug. The price was good and despatch very quick. We are really happy with our purchase..”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you found Runrug and that the price and despatch were good. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Perfect , very fast delivery , thinking of a new order soon .”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you had a perfect, fast delivery and that you’re thinking of a new order soon. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Very beautiful rug fast delivery and good price”

Helpful Report

Posted 7 months ago

Hi Julie, Thank you for your review. We’re really glad you found the rug very beautiful, with fast delivery and a good price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Have searched the internet for good quality hall runner. Was about to give up when I spotted runrug. So glad I did. The quality of my hall runner is fantastic. Arrived quickly well wrapped. I would buy from this company again”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your fantastic review. We’re really glad you’re happy with the quality of the hall runner, and that it arrived promptly and well wrapped. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“So pleased with my runner ! Cut and finished to my specifications. Arrived quickly ! Only problem I had was to choose from the vast designs !”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really pleased that the runner arrived quickly and was cut and finished to your specifications. We know choosing from the vast designs can be tricky—glad you found one you like. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Good rug, but when it was delivered, there was no wrapping or anything on it to protect it. just the rug”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the rug, but sorry to hear it wasn’t packaged for protection on delivery. If you need anything else or have any other feedback, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Nice runner, reasonable price and good delivery time, thanks.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really pleased the runner met your expectations on price and delivery time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Good quality and met our expectatiosns, and looks great in our newly decoarate hallway. Well desgned website (so much choice) Easy to order and delivered without any fuss.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you’re happy with the good quality, that the hallway looks great, and that you found the website easy to use and delivery smooth. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“There were no problems with the service provided by Runrug and it is what wouuld be expected.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear the service met your expectations and that there weren’t any problems. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Rug is perfect for the space we had, have ordered another runner, for custom length, process was easy. Leading time is about 12 weeks which I wasn’t expecting but the product will be worth it, great quality and is non slip on a wood flooring which is what we were looking for”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad the runner fits your space, the ordering process was easy, and you’re happy with the quality and non-slip on wood flooring. We appreciate your patience with the lead time—worth it in the end. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“We love our stair runner. Shipping was fast, the quality is great, the installation videos were super helpful! Could not ask for more!”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re thrilled you love the stair runner, that shipping was fast, the quality is great, and the installation videos were helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Fast delivery, nice product.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re really glad you’re happy with the fast delivery and the product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“The rug is perfect, non slip, great colour and good quality.”

Helpful Report

Posted 7 months ago

Hi Ruth, Thank you for your review. We’re really glad you’re happy with the rug — perfect, non-slip, great colour and good quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

Runrug is rated 4.7 based on 8,529 reviews