Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,642 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Love it looks amazing..”

Helpful Report

Posted 7 months ago

Hi Deborah, Thank you for your wonderful review! We're thrilled to hear that you love your purchase and that it looks amazing in your space. Your satisfaction means the world to us! If you have any questions or need assistance, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Order delivered as scheduled, clearly the item we ordered.”

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Posted 7 months ago

Hi Kenneth, Thank you for your positive review! We're glad to hear your order was delivered as scheduled and that you received the item you were expecting. Your satisfaction is incredibly important to us! If you have any questions or need further assistance, please feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Very good service,would recommend to friends & family”

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Posted 7 months ago

Hi there, Thank you so much for your fantastic review! We truly appreciate your kind words and your recommendation to friends and family. It’s wonderful to know you’re happy with our service! If you ever need assistance or have any questions, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 7 months ago

“lovely rug”

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Posted 7 months ago

Hi Susan, Thank you for your lovely review! We're so pleased to hear that you’re happy with your rug. Your satisfaction is our top priority, and it means a lot to us! If you need any assistance or have any questions in the future, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Love the quality. Getting the sizes you need to fit your areas. Use thier runners on a lot of tile and hardwood floors for change in decor. Needed some rushed out for a dog having back leg issues, received quickly through DHL, now she can help get her legs back under her without our assistance.”

Helpful Report

Posted 7 months ago

Hi Ellen, Thank you for your fantastic review! We're delighted to hear that you love the quality of our runners and found the perfect sizes to fit your spaces. It's wonderful that they are helping your dog feel more comfortable and regain her confidence. If you have any questions or need further assistance, just let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“I am thrilled with my purchase, the quality and the price is amazing. Excellent company to deal with, app was easy to navigate and delivery was really quick.”

Helpful Report

Posted 7 months ago

Hi Susan, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with the quality and price of your purchase. It's great to know you found our app easy to navigate and that your delivery was quick. Your satisfaction is our top priority! If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Great service and products, I ordered a hall runner but the colour just didn't go, so I contacted them to return it, they replied quickly and gave me the details on how to return,i sent it back and was credited the next day. I have ordered another one but this time I ordered samples beforehand so I can check if it goes.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you found our service quick and easy, and that the return process went smoothly. It's great that you’re ordering samples this time to ensure the perfect match—smart move! If you need any further assistance or have questions in the future, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again! Best regards, The Runrug Team.

Posted 7 months ago

“The anti slip mat does exactly what it is designed to do. Our semi circular rug is now secure. Very quick service. No problems. Pleased with purchase.”

Helpful Report

Posted 7 months ago

Hi Cathryn, Thank you for your fantastic review! We're delighted to hear that our anti-slip mat is doing its job perfectly and that your semi-circular rug is now secure. It's great to know you were pleased with the quick service as well! If you have any questions or need further assistance in the future, don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“The hall runner rug arrived safely and securely. Rug looks very nice and just what was required for our hallway to protect carpet at doorway. However when laid the rug still creeps along on the carpet causing a ruck in the middle making a trip hazard. Been down a week now but not flattening out.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review! We're pleased to hear that your hall runner rug has met your initial expectations and looks great in your hallway. We understand your concern regarding the rug creeping on the carpet and creating a trip hazard. It’s always our aim to ensure a safe experience with our products. We recommend using a non-slip rug pad beneath to help keep it in place. We appreciate your feedback and hope to assist you further! Warm regards, Team Runrug

Posted 6 months ago

“Very good service delivered whe stated”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your excellent review! We're thrilled to hear that you received very good service delivered when stated. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Disappointed with how thin it is. I’ve had lots of runners before all much thicker. I was expecting better quality as I’d paid £100. Won’t shop here again.”

Helpful Report

Posted 7 months ago

Hi Leisha, Thank you for sharing your thoughts, and I sincerely apologize that the runner didn't meet your expectations. We strive to provide quality products, and it's disappointing to hear that you found it thinner than anticipated. We do offer a wide range of runners in a variety of thicknesses, the runner that you have ordered is specifically designed to be low profile and suitable for outdoor use. On all of our runner ranges, we do list the thickness of the design in the Product Summary information. Your feedback is invaluable to us, and it helps inform our product offerings. If there's anything we can do to assist you further or if you’d like to discuss your concerns, please reach out to us at help@runrug.com. Please note that we do offer a free returns service, for a full refund, if you are unhappy with the product for any reason We truly appreciate your input and hope to improve your experience in the future. Best regards, Runrug

Posted 7 months ago

“Easy to order runner and delivery was spot on Very pleased with the quality of the runner and it is exactly as advertised in colour.”

Helpful Report

Posted 7 months ago

Hi Carol, Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your runner met your quality expectations. It's wonderful to know it arrived promptly and was exactly as advertised! If you have any questions or need assistance in the future, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“A lovely company. Easy to order. Customer service incredible. Quick to answer and help. The rug is just what we wanted.”

Helpful Report

Posted 7 months ago

Hi Helen, Thank you so much for your lovely review! We're thrilled to hear that your experience with us was easy and that our customer service team provided the help you needed. It’s fantastic to know that the rug is just what you wanted! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“It's been an excellent service and delighted with the carpet in situ”

Helpful Report

Posted 7 months ago

Hi Mr., Thank you for your excellent review! We're delighted to hear that you had an excellent service experience and that you love your carpet in situ. Your satisfaction means the world to us! If you have any questions or need assistance down the line, feel free to get in touch. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Great product easy to follow instructions.”

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Posted 7 months ago

Hi Jules, Thank you for your wonderful review! We're so glad to hear that you found our product great and the instructions easy to follow. Your feedback means a lot to us! If you have any questions or need assistance down the line, please don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Arrived quickly, good quietly”

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Posted 7 months ago

Hi Kassia, Thank you for your amazing review! We're so pleased to hear that your order arrived quickly and quietly. Your satisfaction is our top priority, and it’s wonderful to know we delivered on that! If you need any assistance or have any questions in the future, please feel free to reach out. We really appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Lovely rug, very good quality, delivery super fast.”

Helpful Report

Posted 7 months ago

Hi Helen, Thank you for your wonderful review! We're so glad to hear that you love your rug and that the quality met your expectations. It's great to know that our delivery was super fast as well! If you need any assistance or have more feedback, feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Exactly as the photograph on the website Delivery quick”

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Posted 7 months ago

Hi Michelle, Thank you for your fantastic review! We're thrilled to hear that your rug looks just as you expected and that the delivery was quick. Your satisfaction means the world to us! If you have any further questions or need assistance, feel free to reach out anytime. Best regards, The Runrug Team.

Posted 7 months ago

“The service from Runrug was second to none. The items I ordered came to size as ordered. The items themselves are lovely. Packaging and delivery excellent. I would have no hesitation in buying from Runrug again. In fact they are at the top of my list when I need new carpets etc. Thank you 10/10**********”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your glowing review! We're absolutely delighted to hear that you enjoyed our service and found your items to be just as you expected. It's fantastic to know that our packaging and delivery met your standards as well. We truly appreciate your support and look forward to assisting you again when you’re in need of new carpets. Your satisfaction is our top priority! Best regards, The Runrug Team.

Posted 7 months ago

“Excellent service and product.”

Helpful Report

Posted 7 months ago

Hi Brian, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a great experience with our service and that you're pleased with your product. Your satisfaction is our top priority! If you need any further assistance or have questions in the future, don't hesitate to reach out. We’re here to help! Best regards, The Runrug Team.

Posted 7 months ago

Hi Brian, Thank you for your wonderful review! We're delighted to hear that you experienced excellent service and are happy with your product. Your feedback truly brightens our day! If you ever need assistance or have any questions, please feel free to reach out. We’re always here for you! Best regards, The Runrug Team.

Posted 7 months ago

Runrug is rated 4.7 based on 7,642 reviews