Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,998 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Quality Runner and the perfect match to new doors and Hall accessories really pleased with our purchase.”

Helpful Report

Posted 6 months ago

Hi George, Thank you for your wonderful review! We’re so glad to hear that the runner is a perfect match for your new doors and hall accessories. Your satisfaction truly makes our efforts worthwhile! Warm wishes, Team Runrug

Posted 6 months ago

“What you see is what you get. Goodhonest selling on here. I'm a happy shopper. Reasonable pricing too.”

Helpful Report

Posted 6 months ago

Hi Lisa, Thank you for your kind review! We’re so glad to hear that you found our selling practices honest and the pricing reasonable. It's wonderful to know you're a happy shopper with us! Warm regards, Team Runrug

Posted 6 months ago

“I am very satisfied with my purchase of a hall runner from Runrug. The customer service was excellent as is the quality of the rug and it fits perfectly. I would be happy to purchase from Runrug again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic review! We’re thrilled to hear that you’re satisfied with your hall runner and that our customer service met your expectations. It’s wonderful to know that the quality and fit of the rug have added to your home. We look forward to serving you again in the future! Warmest regards, Team Runrug

Posted 6 months ago

“Delighted with our new kitchen runner. Our old one was worn on the back and easily slid this new one stays in the one place and makes us over 80's secure when walking on it.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that your new kitchen runner is providing both stability and peace of mind for you. It’s fantastic to know it’s making a positive difference in your space! Warm wishes, Team Runrug

Posted 6 months ago

“I have ordered hall runners from Runrug before and wanted another backup. I am pleased with the product which does the job.”

Helpful Report

Posted 6 months ago

Hi Kevin, Thank you for your great review! We’re so pleased to hear that you’re happy with your hall runners and that they’re serving you well. It’s always nice to have a backup you can rely on! Warm regards, Team Runrug

Posted 6 months ago

“Excellent runner, looks fabulous in my very long hall, the rug laid straight and flat immediately, no curled edges or creases. Very pleased with the purchase.”

Helpful Report

Posted 6 months ago

Hi Caroline, Thank you for your fantastic review! We’re thrilled to hear that your runner looks fabulous in your hall and that it laid flat immediately. It's always great to know our rugs meet expectations right out of the box! Warm wishes, Team Runrug

Posted 6 months ago

“Great rug- exactly as described and arrived really quickly. Highly recommend.”

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Posted 6 months ago

Hi James, Thank you for your amazing review! We’re thrilled to hear that the rug met your expectations and arrived quickly. Your recommendation means the world to us! Best wishes, Team Runrug

Posted 6 months ago

“Superb quality, the runner is nice and thick and took me, a total novice approximately 2 hrs to fit. Rods and all. Absolutely recommended. Great customer service as well, as I had 1 of the 3 parcels delayed due to the delivery company. Ian from Runrug got in touch immediately and let me know it was on its way. I emailed Friday evening and got a response first thing Monday morning. Fantastic stuff.”

Runrug 5 star review on 20th September 2025

Helpful Report

Posted 6 months ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you found the quality of the runner superb and that you managed to fit it with ease - it looks like you have done an amazing job! It’s great to know you had a positive experience with our customer service as well. We’re always here to help! Best regards, Team Runrug

Posted 6 months ago

“Extremely helpful advice and very quick delivery”

Helpful Report

Posted 6 months ago

Hi Jackie, Thank you for your wonderful review! We’re so glad to hear that you found our advice helpful and that your delivery was quick. Your satisfaction is what drives us, and we appreciate your feedback! Warm wishes, Team Runrug

Posted 6 months ago

“A good product actually delivered earlier than expected.”

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Posted 6 months ago

Hi Michael, Thank you for your fantastic review! We're delighted to hear that your product arrived earlier than expected. It’s always great to know that our customers are happy with their experience! Warm wishes, Team Runrug

Posted 6 months ago

“would use this company again. carpet lovely quality and service spot on. highly recommend”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you loved the quality of the carpet and that our service met your expectations. Your recommendation means the world to us! Warm wishes, Team Runrug

Posted 6 months ago

“Absolutely thrilled to bits with the two rugs I have bought. Delivery from DHL was superb. Thank you Runrug. Certainly recommend your company.”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you so much for your lovely review! We're absolutely thrilled to hear that you're happy with your rugs and that the delivery went smoothly. Your recommendation means a lot to us! Best wishes, Team Runrug

Posted 6 months ago

“The pattern and the colors on the rug are beautiful BUT… the price vs the quality makes it not a great deal. I thought the rug would be thicker and made better. The corners will not stay flat no matter how much I manipulate them or how I position the rug and it’s not as non-skid as it claims to be. Unfortunately I’m not as happy as I hoped I would be with it.”

Helpful Report

Posted 6 months ago

Hi Lisa, Thank you for sharing your feedback! We're so glad you love the pattern and colors of the rug. However, we sincerely apologize that the quality and thickness did not meet your expectations. We understand how frustrating it can be when corners won't stay flat and the non-skid feature doesn't perform as hoped. Your comments are invaluable to us as we strive to improve our products. If you would be kind enough to send us some images to help@runrug.com we will happily look to support and ensure you have the perfect runner for your home. Warm regards, Team Runrug

Posted 6 months ago

“Good service and fast delivery, just like to say, I ordered grey, the wrapping said grey, but as far as I'm concerned its blue.”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for your feedback! We're glad to hear you had a good experience with our service and delivery. We appreciate your input regarding the color, and we’ll make sure to look into this to avoid any confusion in the future. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 6 months ago

“The rug arrived very well packed and is exactly what I wanted. It looks great in my hall.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that your rug arrived well packed and is exactly what you wanted. It sounds perfect for your hall, and we appreciate you choosing Runrug! Warm regards, Team Runrug

Posted 6 months ago

“Unfortunately the sample I ordered is a totally different colour to that on the website.”

Helpful Report

Posted 6 months ago

Hi Bernadette, Thank you for your feedback! We’re sorry to hear that the sample didn’t match the color you ordered! A member of our team will be in touch today to look to support and ensure that you have the right colour delivered asap. Warm wishes, Team Runrug

Posted 6 months ago

“Website easy to use and delivery swift. More than happy with the service”

Helpful Report

Posted 6 months ago

Hi Karen, Thank you so much for your lovely review! We're delighted to hear that you found our website easy to use and that your delivery was swift. Your satisfaction is our top priority, and we're thrilled that you were happy with the service! Warm wishes, Team Runrug

Posted 6 months ago

“Quick delivery, rugs good value. Would use this company again.”

Helpful Report

Posted 6 months ago

Hi Linda, Thank you for your fantastic review! We're thrilled to hear that you found our delivery quick and our rugs to be good value. It's always great to know our customers would choose us again. Your support truly means a lot! Warm wishes, Team Runrug

Posted 6 months ago

“Okay very good rug happy with the rug as it is”

Helpful Report

Posted 6 months ago

Hi Mike, Thank you for your wonderful review! We're so glad to hear that you are happy with the rug just as it is. Your satisfaction truly brings us joy! Best wishes, Team Runrug

Posted 6 months ago

“My hallway is fairly long and I have difficulty getting hall runners in the length I need. The choice of carpets and sizes is great. Nice carpet that lightens my hallway. Very pleased and quality is vey hood.”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you so much for your amazing review! We're delighted to hear that you found the perfect carpet for your hallway and that it has brightened up the space. Your kind words about the quality mean a lot to us! Warm wishes, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 7,998 reviews