Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,939 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Firstly, let me say that I think the quality of the stair carpet runners we have bought so far from runrug.com have been excellent, they appear to be a very hard-wearing material which should prove well for installing on a staircase. We also ordered a hall runner of the same material. This has been in place for 3 months or so now and continues to curl on the ends to form a tripping hazard; we've laid heavy weights on each end for several weeks but that doesn't help much and so we'll have to semi-stick it down to prevent curling. I wouldn't buy hall runners in this material again. In addition, the shipping from the UK to the US was extremely fast on both orders we've placed so far. Now the not so good. We ordered 2 identical stair carpet runners on 2 different dates within the last 6 months. However, whoever does the cutting at their warehouse or factory is very poor at their work, or just doesn't pay attention. These stair carpet runners have been installed on 2 staircases in our house that run one onto to the other via a landing over 3 levels in the house. The major issue is that they have not been cut anywhere near symmetrically (as you'll notice on the borders of one of the stair carpet runners – see attached photos). Even though they were both ordered as the standard 2' 8" width you'll see that the borders are NOT anywhere near even on either side on the latest stair runner we ordered! Everyone who visits us is commenting on this as you can see both sets of stair case runners when walking up or down them. We’re very unhappy about this. I must say it doesn't reflect well on runrug.com quality control / care on checking orders prior to shipping. As a consequence, I'd find it hard to recommend runrug.com until they can re-assure an improvement in their quality control. We'll certainly be looking elsewhere in the future.”

Helpful Report

Posted 7 months ago

Hi Gary, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your stair runner. We completely understand your frustration regarding the uneven borders, and we regret that this issue wasn’t identified during our quality checks before reaching you. This is infact a manufacturing defect, as we only cut the runners to specific lengths, from a roll. We will report this to the manufacturer, immediately. While it is our usual policy not to accept returns after installation, we value your satisfaction and want to make this right. If you are willing to remove the runner, we would be more than happy to arrange a replacement for you, as we also would have done before it was installed. We strive to ensure that every product meets our standards, and we'd appreciate your understanding in this matter. Please feel free to reach out to our customer service team so we can assist you with the return and replacement process. Thank you again for bringing this to our attention. help@runrug.com.

Posted 7 months ago

“Very happy with the quality and look. Highly recommend this company and there customer service.”

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Posted 7 months ago

“A brilliant product, just what I ordered, delivered on time , will recommend and use again .. thanks Runrug ...”

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Posted 7 months ago

“Excellent quality and true to description!”

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Posted 7 months ago

“I am really pleased with the runner I have purchased. It looks very classy.”

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Posted 7 months ago

“Excellent runner”

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Posted 7 months ago

“Great quality stair runners. Beautiful color exactly as shown on site. Very satisfied.”

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Posted 7 months ago

“Ordered some underlay and grippers. Package arrived quickly with no issues. Good communication throughout and good prices.”

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Posted 7 months ago

“Good value,quality and prompt service”

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Posted 7 months ago

“Rug detail was better than I imagined. I wanted it to put down on laminate so needed non slip backing And that’s what I got ! Well impressed with delivery time too.”

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Posted 7 months ago

“Good selection of runners, good prices and fast delivery. Excellent.”

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Posted 7 months ago

“This is the second time i bought a carpet runner for my kitchen. They are excellent quality and beautiful colours”

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Posted 7 months ago

“Pleased with ease of ordering, delivery and of course if the quality of the goods. Would definitely use this company again”

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Posted 7 months ago

“The rug is beautiful. Quality of rug and customer service from Runrug was very good. Delivery was handled through third party, DHL, and it did not earn high marks, communication and missed opportunities were abundant.”

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Posted 7 months ago

“The ordering process and delivery were great but the return process and quality aren’t so good.”

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Posted 7 months ago

Hi Julie, Thank you for your review. I am pleased to hear we're doing something right! However, we would like to hear your other comments as well. Our customers are our number one priority and we are always looking to grow and develop! We are aware that our returns process needs a bit of work and we're working on that imminently. We're very sorry to hear you were unhappy with the quality. We have many different styles and types of rugs available, perhaps you'd like to return your order and swap it for something different? Please reach out to us directly and we'll be more than happy to discuss this further. Help@runrug.com Thank you.

Posted 7 months ago

“Site was easy to use, whole ordering process very straightforward. Delivery of goods fast, only a few days. Impressed with thw whole process, will use them again in the future.”

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Posted 7 months ago

“Good service arrived on time as described, would recommend thank you.”

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Posted 7 months ago

“The sisal runner we ordered is exactly as described on the webiste and was delivered in perfect condition and very pomptly.”

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Posted 7 months ago

“good quality, soft to touch, rug. Arrived swiftly and without any issues”

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Posted 7 months ago

“It’s works well for what we wanted”

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Posted 7 months ago

Runrug is rated 4.8 based on 6,939 reviews