Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,643 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent service and product.”

Helpful Report

Posted 7 months ago

Hi Brian, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a great experience with our service and that you're pleased with your product. Your satisfaction is our top priority! If you need any further assistance or have questions in the future, don't hesitate to reach out. We’re here to help! Best regards, The Runrug Team.

Posted 7 months ago

Hi Brian, Thank you for your wonderful review! We're delighted to hear that you experienced excellent service and are happy with your product. Your feedback truly brightens our day! If you ever need assistance or have any questions, please feel free to reach out. We’re always here for you! Best regards, The Runrug Team.

Posted 7 months ago

“Iwould like to thank Runrrugt the company first class in my case every thing was done for me from ordereing to delivery thank you Runrug”

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Posted 7 months ago

Hi Leonard, Thank you for your wonderful feedback! We're so glad to hear that you had a first-class experience from ordering to delivery. Your satisfaction is what we strive for every day! Should you need any assistance in the future, please don't hesitate to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Perfect 👌 love this rug , great quality, made to measure, happy customer.”

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Posted 7 months ago

Hi Janet, Thank you for your wonderful review! We're so happy to hear that you love your rug and that it meets your expectations in quality and fit. Your satisfaction truly makes us smile! If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Excellent service, rugs came within days of ordering and look even better than the pictures! Highly recommended.”

Helpful Report

Posted 7 months ago

Hi Kirsty, Thank you so much for your wonderful review! We’re delighted to hear that your rugs arrived quickly and that they exceeded your expectations. Your recommendation means a lot to us! If you need any assistance in the future, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Very pleased with rug runner great quality our hallway as never looked so good.”

Helpful Report

Posted 7 months ago

Hi Anthony, Thank you for your wonderful review! We're delighted to hear that you're pleased with your rug runner and that it's made your hallway look fantastic. Quality is very important to us, and your satisfaction truly means a lot! If you ever need assistance or have any questions, feel free to reach out. We're here for you! Best regards, The Runrug Team.

Posted 7 months ago

“This wool runner was a great value and I could not be happier with it!”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you found our wool runner to be a great value and that it has made you happy. Your satisfaction is what drives us! If there's anything else we can do for you, or if you have questions in the future, please feel free to reach out. Best regards, The Runrug Team.

Posted 7 months ago

“Received my sample so quickly. Made choosing the right rug easy!”

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Posted 7 months ago

Hi Marian, Thank you for your wonderful review! We're so glad to hear that you received your sample quickly and that it made your rug selection process easier. Your feedback truly brightens our day! If you need any more assistance or have any questions, feel free to reach out. We're here to help! Best regards, The Runrug Team.

Posted 7 months ago

“site pratique et clair, livraison rapide”

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Posted 7 months ago

Hi Marie, Merci beaucoup pour votre super évaluation ! Nous sommes ravis d'entendre que vous trouvez notre site pratique et clair, et que la livraison a été rapide. Votre satisfaction est très importante pour nous ! Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Cordialement, L'équipe Runrug.

Posted 7 months ago

“Beautiful in my hall !”

Helpful Report

Posted 7 months ago

Hi Vivienne, Thank you for your wonderful review! We're so glad to hear that your new rug looks beautiful in your hall. Your happiness with our product truly brightens our day! If there's anything more we can assist you with or if you have any questions, don't hesitate to let us know. Best regards, The Runrug Team.

Posted 7 months ago

“Good quality and good value product”

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Posted 7 months ago

Hi Logan, Thank you for your wonderful review! We’re so pleased to hear that you found our product to be of good quality and great value. Your feedback means a lot to us! If you need any assistance or have questions in the future, please feel free to get in touch. We’re always here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Was impressed with quality, selection of goods, & brilliant delivery to Highlands. Would recommend to anyone to use Runrig. Price was good for excellent quality runners.”

Helpful Report

Posted 7 months ago

Hi Charles, Thank you for your wonderful review! We’re delighted to hear that you were impressed with the quality and selection of our goods, as well as the delivery service to the Highlands. Your recommendation means so much to us, and we’re thrilled that you found our prices to be fantastic for the quality offered. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again! Best regards, The Runrug Team.

Posted 7 months ago

“Excellent service and just what I ordered”

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Posted 7 months ago

Hi Linda, Thank you for your wonderful review! We're so pleased to hear that you received excellent service and that everything was just as you ordered. Your satisfaction is what drives us! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Best regards, The Runrug Team.

Posted 7 months ago

“Delivered on time and great quality”

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Posted 7 months ago

Hi Marion, Thank you for your wonderful review! We're so pleased to hear that your order was delivered on time and that you're happy with the quality. Your satisfaction is incredibly important to us! If you need anything else or have questions in the future, please feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Very pleased with quality of my runners. Perfect for the hall. Colours perfect blend with oak furniture. Good value and a quick delivery. My only comment is I wish they had been rolled the other way as I'm still having to weight the corners to stop them curling making a trip hazard.”

Helpful Report

Posted 7 months ago

Hi Barbara, Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with the quality and colors of your runners. It's great to know they're a perfect fit for your hall and blend seamlessly with your oak furniture. We appreciate your feedback regarding the corners curling; we'll certainly take that into account for future improvements. In the meantime, we're glad you're finding them good value and that the delivery was quick! If you have any other questions or need assistance, feel free to reach out. We're here to help! Best regards, The Runrug Team.

Posted 7 months ago

“The hall runner was delivered very quickly. It unrolled without any need to flatten out and fits the hall perfectlly. It is slightly darker than expected but it's not a problem. Very pleased with the pattern and the texture. And it doesn't slip!”

Helpful Report

Posted 7 months ago

Hi Rosemary, Thank you for your wonderful review! We're so glad to hear that your hall runner arrived quickly and fit perfectly without any hassle. It’s great to know you’re pleased with the pattern and texture, and that the non-slip feature is working well for you. If you need anything else or have further feedback, please don’t hesitate to reach out. We appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Excellent service thankyou very much good to do business with you”

Helpful Report

Posted 7 months ago

Hi S, Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with our service. It’s always a pleasure to do business with such appreciative customers like you! If you ever need assistance in the future, just let us know. We’re here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Easy to place an order. Paid £5 for delivery and my rug arrived next day. I love it - it fits my hall perfectly and never moves!”

Helpful Report

Posted 7 months ago

Hi Janice, Thank you for your amazing review! We're so pleased to hear that your rug fits perfectly in your hall and stays in place. It's great to know that your ordering experience was smooth and that you received your rug so quickly. If you have any questions or need assistance down the line, feel free to get in touch. We're here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Very good prompt service. Items exactly as described.”

Helpful Report

Posted 7 months ago

Hi Ronnie, Thank you for your wonderful review! We're so pleased to hear that you received prompt service and that your items matched the description perfectly. Your satisfaction is incredibly important to us! If you have any questions or need assistance, please don’t hesitate to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 7 months ago

“Lovely people and fantastic service. Honestly never experience service like this nowadays.”

Helpful Report

Posted 7 months ago

Hi Martin, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Providing fantastic service is what we strive for, and it means a lot to us that you noticed! If there's anything else we can assist you with, please don’t hesitate to let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 7 months ago

“Very fast delivery, great quality rug! Very pleased with my purchase! I can really recommend Runrug! Thank you!”

Helpful Report

Posted 7 months ago

Hi Andrea-Brigitta, Thank you for your wonderful review! We're so glad to hear that you were pleased with the fast delivery and the quality of your rug. Your recommendation means a lot to us! If you need anything else in the future, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 7 months ago

Runrug is rated 4.7 based on 7,643 reviews