Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,188 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Wrong item delivered, customer services not to bad , rearranged free pick up of wrong item ( when I called to advise), no customer updates with regards 2 my correct item being delivered, had to call myself, only to be told there will b extended delay on my item due to some machinery which makes rug is broken ,and delivery will b least 2 weeks time, would nog known about this ,unless I had made phonecall myself to ask. Full payment payed at time of purchased rug still awaiting item.”

Helpful Report

Posted 6 months ago

Hi Jayne, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced with your order. It's disappointing to hear about the lack of updates regarding the delivery of your item, and we appreciate your patience throughout this process. We do strive to ensure that all products are sent to our customers quickly and accurately so it is disappointing to see that we have fallen short on this for you, and we can only appologise for this error. Naturally the breakdown of the machine for binding your runner has compounded the issue. We did seek to act quickly on this and remove all of our 'tape bound' listings from our site. Unfortunately the breakdown of the machine happened in the hours before your call so we were at the time attempting to resolve this with the intention of dispatching your runner on that day still as we had originally advised, which is why you had not receieved a call or update before this. We do sincerely apologise for the ongoing issue but please rest assured that we are working hard to put this right as soon as possible. If you need further assistance or have more questions, please don't hesitate to reach out to us. Warm regards, Team Runrug

Posted 6 months ago

“Fed up now, insufficient space to complete review. Company excellent in past but now inefficient and less caring”

Helpful Report

Posted 6 months ago

Hi Edmund, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that your recent experience hasn’t met the high standards we aim for. Your feedback is invaluable, and we take your concerns seriously as we work to enhance our service. We appreciate your loyalty in the past and hope to regain your trust moving forward. Warm regards, Team Runrug

Posted 6 months ago

“Brilliant service from Runrug, I ordered a runner for my kitchen which I needed quickly. After I’d purchased I realised there was a next day delivery option, which I’d missed. I rang the office to see if I could pay the extra, but had to leave a message as they were busy. What happened next totally surpassed my expectations. I received a phone call after 5pm to say my rug had been sent by next day delivery with no extra charge. Absolutely fabulous customer service! I would not hesitate to recommend both the company and their rugs.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic review! We're overjoyed to hear that our customer service exceeded your expectations and that we could get your rug to you quickly. It's wonderful to know that you would recommend us, and we're here for any future needs you may have! Warm regards, Team Runrug

Posted 6 months ago

“Too expensive”

Helpful Report

Posted 6 months ago

Hi Jacqueline, Thank you for taking the time to share your thoughts on our pricing. We understand that value is important, and we always strive to offer quality products that reflect that. Your feedback is crucial in helping us assess and improve our offerings, and we appreciate your perspective. Warm regards, Team Runrug

Posted 6 months ago

“Great product. Very happy with the quality & overall service.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our product and the overall service. Your satisfaction is our priority, and we appreciate your support! Warm regards, Team Runrug

Posted 6 months ago

“Great quality stair runner Good customer service”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your wonderful review! We're delighted to hear that you are pleased with the quality of the stair runner and our customer service. Your support truly means a lot to us! Warm regards, Team Runrug

Posted 6 months ago

“I had bought my stairs & hallway rugs from Runrug, so I came back & ordered again!”

Helpful Report

Posted 6 months ago

Hi Jeffrey, Thank you for coming back to us! We're thrilled to hear that you chose Runrug again for your stairs and hallway. Your continued support means so much, and we look forward to delighting you with your new purchase! Warm regards, Team Runrug

Posted 6 months ago

“The website was easy and friendly to use and product, delivered ahead of time, was of a good quality. I would not hesitate to recommend !!!”

Helpful Report

Posted 6 months ago

Hi Garry, Thank you for the amazing feedback! We’re delighted to hear that you found our website user-friendly and that your product arrived ahead of schedule. It's great to know you’re happy with the quality as well! Your recommendation means a lot to us. Warm regards, Team Runrug

Posted 6 months ago

“Beautiful rug and great price”

Helpful Report

Posted 6 months ago

Hi Cathy, Thank you for your lovely review! We're thrilled to hear that you love your beautiful rug and found it at a great price. Your satisfaction is our priority, and we're glad to have met your expectations! Warm regards, Team Runrug

Posted 6 months ago

“Im very pleased with my rug just what i needed to cover marks on the kitchen floor cheeper than new floor”

Helpful Report

Posted 6 months ago

Hi Julie, Thank you for your wonderful review! We're so pleased to hear that your rug is just what you needed to cover those marks in your kitchen. It's great to know that you found it to be a cost-effective solution as well! We appreciate your feedback and support. Warm regards, Team Runrug

Posted 6 months ago

“Very pleased with the quality and pattern of the rug. It fits the space we needed it for.”

Helpful Report

Posted 6 months ago

Hi James, Thank you for your wonderful review! We're so glad to hear that you're pleased with the quality and pattern of your rug and that it fits perfectly in your space. Your satisfaction is our goal, and we appreciate your feedback! Kind regards, Team Runrug

Posted 6 months ago

“Prompt delivery and good value for money.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic review! We’re so glad to hear that you experienced prompt delivery and found great value in your purchase. Your satisfaction is our goal, and we truly appreciate your support! Warm regards, Team Runrug

Posted 6 months ago

“Just like the ad perfect”

Helpful Report

Posted 6 months ago

Hi Evan, Thank you for your fantastic review! We're so glad to hear that the rug is just as perfect as advertised. Your satisfaction is our top priority, and it’s wonderful to know we’ve met your expectations! Warm regards, Team Runrug

Posted 6 months ago

“Really pleased with carpet runner”

Helpful Report

Posted 6 months ago

Hi Michaela, Thank you for your wonderful review! We're so happy to hear that you're pleased with your carpet runner. Your satisfaction is what we strive for, and it's delightful to know we've met your expectations! Warm regards, Team Runrug

Posted 6 months ago

“really pleased with my purchase”

Helpful Report

Posted 6 months ago

Hi Kathy, Thank you for your wonderful review! We’re so glad to hear that you're really pleased with your purchase. Your satisfaction is our top priority, and it means a lot to us to know we’ve met your expectations! Warm regards, Team Runrug

Posted 6 months ago

“Rug and stair rug is pocket although was a mix up with delivery which was rectified straight away. However was told stair rods would be delivered and after numerous emails and calls I was told they never got ordered which was a disappointment as I had been chasing for nearly a week!”

Helpful Report

Posted 6 months ago

Hi Tina, Thank you for your review and for bringing the delivery mix-up to our attention! We're glad to hear the issue was resolved quickly, but we’re truly sorry about the confusion regarding the stair rods. We understand how frustrating that can be when you’re waiting for an order. Your feedback helps us improve our communication, and we appreciate your patience. Warm regards, Team Runrug

Posted 6 months ago

“The rug was as described and is very high quality. Would shop from Runrug again.”

Helpful Report

Posted 6 months ago

Hi Sheryl, Thank you so much for your wonderful review! We're delighted to hear that your rug met your expectations and that you found it to be of high quality. We can't wait to welcome you back to Runrug for your future shopping needs! Warm regards, Team Runrug

Posted 6 months ago

“Excellent service and the runner is exactly what I wanted. Very quick turnaround from ordering to delivery. Highly recommend”

Helpful Report

Posted 6 months ago

Hi Sharon, Thank you so much for the fantastic review! We’re delighted to hear that our service met your expectations and that you’re happy with your runner. Your recommendation truly means the world to us! Warm regards, Team Runrug

Posted 6 months ago

“We are so pleased with our new rugs, they are so nice and work perctly in our hallway and by the back door. The quality and price we paid, are what we would expect and I am very happy.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic review! We're so pleased to hear that your new rugs fit perfectly in your hallway and by the back door. It's wonderful to know that you’re happy with both the quality and the price. Your satisfaction truly makes our day! Warm regards, Team Runrug

Posted 6 months ago

“Samples received demonstrated the poor quality of the rugs (I.e. very thin), so we will be looking elsewhere.”

Helpful Report

Posted 6 months ago

Hi Gary, Thank you for your feedback. We're sorry to hear that the quality of our rug samples didn't meet your expectations. We strive to provide the best products possible, and your input helps us make improvements for our customers. If you have any further concerns or need assistance, please feel free to reach out to us. Kind regards, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 8,188 reviews