Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,526 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,526 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Bought one rug and liked it so much i ordered another”

Helpful Report

Posted 8 months ago

Hi Jessie, Thank you for your review. We’re thrilled you loved the rug enough to order another! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“We got a 30 ft sticky backed runner for our hallway and we are very happy with it. It rests on and protects the hardwood floor underneath. We have 4 dogs that regularly run up and down the hall and have so far (two weeks later) failed to dislodge it.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the 30 ft sticky-backed runner and that it protects your hardwood floor, even with four dogs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Rug quality very good comfortable underfoot I have used 3 rugs in my hallway and am pleased how well that have blended in with my cork floor. The problem I have with runrug is there delivery procedure with their courier NFL better support is needed with their customer to ensure a smooth trouble free delivery (like amazon)”

Helpful Report

Posted 8 months ago

Hi there, Thanks for the review and for flagging the delivery experience. We’re glad the rug quality and fit have worked well, and we’re sorry for any hassle with the courier. We’d like to help improve this. If you can share your order number and any tracking details, we’ll look into the delivery issue with DHL and ensure smoother communication for future orders. You can also email help@runrug.com with the details. Warm regards, Team Runrug

Posted 8 months ago

“There were a few things that needed addressed along the way. They were, and all was taken care of in a timely manner. The customer service was exceptional. I would buy again and recommend them.”

Helpful Report

Posted 8 months ago

Hi Troy, Thank you for your review. We’re glad to hear everything was addressed in a timely manner and that our customer service was exceptional. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Buying anything on line can be difficult, the pictures don't always match the item, in color and design. Not so with Runrun, spot on with all the rugs I have bought thru them over the years. I go to their website first when I'm shopping for rugs.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re thrilled to hear Runrun has consistently met your expectations and that you trust us for rug needs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Beautiful rug, excellent quality, great value. 10/10”

Helpful Report

Posted 8 months ago

Hi Linda, Thank you for your review. We’re thrilled to hear you’re happy with the rug and that you find it excellent quality and great value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Good quality, exactly as pictured on the web site. Would purchase again.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad to hear the quality matched the picture and that you’d purchase again! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Excellent website so easy to plan requirements, good communication and fast delivery. I have never fitted a carpet runner before, so the instructional videos on the website were an excellent guide. I’m really pleased with the result.”

Helpful Report

Posted 8 months ago

Hi Antony, Thank you for your fantastic review. We’re delighted the website was easy to use, the communication was good, and the delivery was fast. Great to hear the instructional videos helped you fit the carpet runner and that you’re pleased with the result. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“This rug is exactly what I was looking for. The color, style and thickness reflected what I saw online. I loved the ability to select the width and length of the carpet.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re thrilled to hear the rug matches what you saw online and that you appreciated the customization options. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Easy to use website and delivery was on time”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad to hear the website was easy to use and the delivery was on time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“excellent quality and efficient service”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re thrilled to hear you found the quality excellent and the service efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“I absolutely love my new rug This company are so good to deal with 10 out of 10 Runrug 👏👏👏”

Helpful Report

Posted 8 months ago

Hi Patricia, Thank you for your review. We’re delighted you love your new rug and that you found dealing with us easy. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Very easy to do business with you, good quality product, arrived as advised.”

Helpful Report

Posted 8 months ago

Hi Michell, Thank you for your review. We’re delighted you found it easy to do business with us, and that you’re happy with the product and delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Initially had problems (with delivery company website) but Runrug staff were excellent and nice to find a quality product at reasonable price and a company and staff who care about people. Well done.”

Helpful Report

Posted 8 months ago

Hi Megan, Thank you for your review. We’re really glad our team could help and that you’re happy with the quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Colours lighter than advertised but otherwise good.”

Helpful Report

Posted 8 months ago

Hi Elise, Thank you for your review. We’re glad you’re happy overall, and we’re sorry the colours were lighter than advertised. If you’d like any assistance or have questions, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Very happy with my purchase. Good quality and as picture on line”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad you’re happy with your purchase and that the quality matches the online picture. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Very happy with quality of rug Delivered on time and of good quality”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the quality and that it was delivered on time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Lovely runner. Bought another one as was impressed with product/delivery/communication”

Helpful Report

Posted 8 months ago

Hi Lynn, Thank you for your review. We’re glad you were impressed with the product, delivery, and communication. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“You send texts that state "20% off" and yet you don't change your prices from the previous amount shown.”

Helpful Report

Posted 8 months ago

Hi there, Thanks for letting us know. We’re sorry for the confusion around the 20% discount. I can confirm that this is automatically applied to all of our eligible products on site automatically. So for example on the product you ordered, the full price for this should have been $33.75, although you have paid $27. This is done on the product page itself and shown with the two prices to demonstrate the exact saving to all of our customers. If you have any questions at all please do not hesitate to get in touch with us using help@runrug.com and we will be happy to support. Warm regards, Team Runrug

Posted 8 months ago

“The runners arrived quickly and are just as pictured online. Very nice quality.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad the runners arrived quickly and are just as pictured online and of nice quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

Runrug is rated 4.7 based on 8,526 reviews