Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,939 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Rug came cut squint had to cut about 4" of to straight it and the ends keep curling up never again”

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Posted 7 months ago

Hi, Thank you for leaving us a review. We have actually reached back out to you via email, but we don't appear to have received a response yet. I am very sorry to hear that the end was not cut straight. This is not the standard of quality we aim for, and I sincerely apologise for any inconvenience caused. It is not uncommon for rugs to curl up at the corners, especially if they have been tightly rolled up for transportation. This can cause the fibers to become compressed, and as a result, the corners may appear to curl up when the rug is unrolled and laid out in your home. However, this is not a sign of any manufacturing defect or quality issue with the rug. To resolve this, I recommend giving the rug some more time to settle. You can try placing some heavy objects, such as books or furniture, on the corners to help flatten them out. It may take a bit of time for the rug to fully relax and the corners to lay flat. However, if you would just prefer to return it to us for a refund or an exchange, this is no problem. Please contact us directly. help@runrug.com Thank you.

Posted 7 months ago

“Love them great quality”

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Posted 7 months ago

“The rug is good quality but it doesn't seem to want to lie flat.. We have rolled it up the opposite way to straighten it. We now hope that in time it will lie flat.”

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Posted 7 months ago

“I seemed that I had to order to the nearest foot. As a result my new runners are a little too long. They are beautiful though!”

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Posted 7 months ago

“Such great customer services! Very responsive ansering questions. Product is high quality. Would definitely use Runrug again!”

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Posted 7 months ago

“Delivery was quick, the rug look lovely and good quality, would definitely recommend”

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Posted 7 months ago

“Love my new hallway runner, it's stylish, looks great. Would definitely recommend this company fast efficient service.”

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Posted 7 months ago

“Excellent quality and colours”

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Posted 8 months ago

“Very pleased. Color is just as it appeared on the website. I couldnt be home to sign for delivery, called customer service and they took care of it. Within hours I had my runner left where I asked. This is a quality product from a quality company.”

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Posted 8 months ago

“Too short in length”

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Posted 8 months ago

Hi Karen, Thank you for leaving us a review. I am very sorry to see that you've only scored us a 2 star. After looking into your order, I can see that you've placed an order for two '1 foot' samples. What size did you intend on ordering? Please be assured, we are always here if you need any help or support when placing orders on our website. All we want, is for our customers to be happy! Please reach out to us directly if you would like some help ordering the correct size. help@runrug.com Thank you.

Posted 8 months ago

“I never received it.”

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Posted 8 months ago

Hi Bill, Thank you for your review. I am very sorry to hear of the delay. I can see on the tracking that it has just been passed onto a third party courier for them to complete the delivery. I am afraid this does sometimes happen, if a courier doesn't operate in a specific area. As the latest update is now 'Shipment has been taken out for delivery', I would expect the delivery to be completed very soon. If of course you don't recieve it within 48 hours, please contact us directly and we will of course do everything we can, to investigate this for you. help@runrug.com Thank you.

Posted 8 months ago

“Product details were clearly presented on the website and it arrived within a few days.”

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Posted 8 months ago

“I have not yet received my item from the order FR270113. Je n'ai pas encore recu mon tapis objet de la commande FR270113”

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Posted 8 months ago

Bonjour, Merci de nous avoir laissé un avis. Nous sommes conscients que votre livraison est en retard et nous en sommes sincèrement désolés. Nous vous avons contacté par e-mail aujourd'hui. Nous travaillons actuellement avec DHL pour assurer la livraison réussie de votre commande et dès que nous aurons une mise à jour, nous vous répondrons. Nous vous remercions de votre patience. Merci.

Posted 8 months ago

“Never ordered from Runrug so was a little apprehensive but I certainly didn't need to worry. Was kept informed by them and also DHL on my delivery from the minute I placed my order. The rug is lovely just what I wanted and good quality and price. Would certainly order again and highly recommend them.”

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Posted 8 months ago

“Product is good and delivery is efficent. But response and keeping customer informed is slow.”

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Posted 8 months ago

Hi Alex, Thank you for taking the time to leave us a review. Firstly I'd like to apologise for the delivery, we have taken your comments on board and we are currently looking into why it was just left like that on your driveway. This is unacceptable and we are very sorry on behalf of the courier. I have also looked through our email system and I can see that we've received 4 emails from you all asking the same thing. A response was sent to you providing you with an update and your tracking information. I can only assume that this may have filtered into a junk/spam email folder. I am very sorry if you felt as though you were being ignored. Our customers are our number 1 priority and this would never be the case. We do hope that you love your new stair runner! If you would like to discuss this further, please reach out to us directly. help@runrug.com Thank you.

Posted 8 months ago

“I am 84 years old and have no way of printing a label I am not computer literate only have a Kindle . This. meant that I had to pay £13. 45 at the Post Office to return my item, your policy of label printing needs a re think otherwise a lot of people like me have no access to your company.”

Helpful Report

Posted 8 months ago

Hi Shirley, Thank you for leaving us a review. I am very sorry if you don't have access to a printer. We do usually find that most customers are happy to print the labels, as this is all that we ask from them. The return is completely free to the customer, therefore we of course have these charges to pay. I am afraid it just wouldn't really be cost efficient for us to offer a printing service, as well. There are a few benefits to customers printing their own labels, I will list a few for you below. Faster Process: Customers can access and print the label in their own time, enabling a faster return process without them having to wait for a label to be posted out to them. Reduced Waste: It reduces paper waste, as labels are only printed when necessary, aligning with eco-friendly practices. Self-Service Convenience: Customers can initiate and manage their returns at their convenience, improving the overall customer experience. These benefits streamline the returns process, lower costs, and contribute to sustainability. We do understand that in some cases, printing a label might be difficult. We would then say to contact us and we'll do our absolute best to work with you and try and come up with an alternative option. If you would like to discuss this further, please don't hesitate to contact us directly. help@runrug.com Thank you.

Posted 8 months ago

“Right size easy to order and came within a day.”

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Posted 8 months ago

“Excellent service great guality rug Could not be more pleased Thank you”

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Posted 8 months ago

“Pleased with the purchase and quality. Arrived quickly”

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Posted 8 months ago

“Good quality thick runner . Very soft on the foot . Would certainly recommend”

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Posted 8 months ago

Runrug is rated 4.8 based on 6,939 reviews