Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,897 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the runner in the hall. The colour and texture is perfect. It stays in place.”

Helpful Report

Posted 3 months ago

Hi Janice, Thank you for sharing your feedback. We’re delighted to hear the runner in the hall looks perfect, with the right colour and texture, and that it stays in place. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Great carpet , Great company. Our new carpet looks exactly like the one on your website.”

Helpful Report

Posted 3 months ago

Hi Hugh, Thank you for sharing your feedback. We’re delighted to hear the Runrug looks exactly like the one on our website and that you’re happy with the carpet. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Love these door bars, they’re only for decorative purposes but look amazing and so much cheaper than what they try and charge you at carpet shops! Love them. Delivery was quick and very well packaged.”

Helpful Report

Posted 3 months ago

Hi Alison, Thank you for sharing your feedback. We’re delighted you love the decorative door bars and that you found them great value compared to carpet shops. Great to hear the delivery was quick and well packaged. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Best runner I have ever bought”

Helpful Report

Posted 3 months ago

Hi Madeline, Thank you for sharing your feedback. We’re thrilled to hear the Runrug is the best runner you’ve ever bought! If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“I needed a running for my hallway. Easy to order from a great selection of colours, designs and sizes. The rug arrived quickly and wow! The quality and finish is amazing. Highly recommend”

Helpful Report

Posted 3 months ago

Hi Ali, Thank you for sharing your feedback. We’re delighted you found a running rug that’s perfect for your hallway, and that you’re pleased with the selection, speedy delivery, and the quality finish. It means a lot to hear you’d highly recommend us. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Huge choice of designs and sizes of runners - we were able to find one that was perfect for our hallway. The image online was an excellent representation of the design and colours of the runner we ordered - we got exactly what we were hoping for.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you found a perfect hall runner and that the online image matched the design and colours. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Had a Problem with the wrong colour delivered. Customer service was brilliant said not to send back the wrong one and they sent a replacement, unfortunately this was also the wrong colour. Quick response from my emil and have now delivered the correct colour. All with a weeks time scale. That's what I would hope all companies customer service was like but sadly they aren't. Thank you Joe great service. Will be back.”

Helpful Report

Posted 3 months ago

Hi Janice, Thank you for sharing your experience. We’re really glad to hear that the colour issue was resolved quickly and that you’re happy with the final delivery. We’ll pass your kind words about Joe on to the team. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“My carpet arrived quick and in good condition”

Helpful Report

Posted 3 months ago

Hi Kenneth, Thank you for your wonderful feedback. We’re glad to hear your carpet arrived quickly and in good condition. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Very pleased with my purchase. Rapid delivery.”

Helpful Report

Posted 3 months ago

Hi Clive, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with your purchase and that the delivery was rapid. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Purchased a hall runner from Runrug. Easy to order. Delivered very quickly. Good quality. Exactly what I wanted.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear the hall runner arrived quickly and was exactly what you wanted. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Excellent quality O k price Very quick delivery”

Helpful Report

Posted 3 months ago

Hi Hilda, Thank you for your wonderful feedback. We’re glad to hear the quality is excellent, the price is ok, and delivery was very quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Great company. Pleasant and efficient”

Helpful Report

Posted 3 months ago

Hi Carol, Thank you for your wonderful feedback. We’re glad to hear you found us pleasant and efficient. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Simple easy to use web site… the rugs ordered are very good quality and perfect … delivery was super quick … I would highly recommend this company ….great service”

Helpful Report

Posted 3 months ago

Hi Terry, Thank you for your wonderful feedback. We’re glad to hear the site is easy to use, the rugs are of good quality, and delivery was quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Lovely product. Spoke to Joe & his customer service was brilliant.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you were happy with the Runrug and Joe’s customer service. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Great rug runnet”

Helpful Report

Posted 3 months ago

Hi Colin, Thank you for your wonderful feedback. We’re glad to hear the rug is great. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Love these good value great company quick deliver thanks again”

Helpful Report

Posted 3 months ago

Hi Evelyn, Thank you for your wonderful feedback. We’re glad you’re happy with the value, our service, and the quick delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“A wonderful selection of rugs, sizes available for all areas. Excellent quality rugs, exactly as described, colours were as vibrant as shown. Customer service was amazing, delivery really quick. I have used Runrug before & will definitely use again.”

Helpful Report

Posted 3 months ago

Hi Cindie, Thank you for your wonderful feedback. We’re glad to hear you’re happy with the rug selection, quality, and quick delivery. It’s great to know you’d choose us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“A beautiful runner that arrived shockingly quick to the US.”

Helpful Report

Posted 3 months ago

Hi Hannah, Thank you for your wonderful feedback. We’re glad to hear the runner arrived shockingly quick to the US. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“We are very pleased with the customization, and the quallity of the rugs. Good value and we're happy!”

Helpful Report

Posted 3 months ago

Hi Joanne, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with the customization and the quality of the rugs, and that you feel it offers good value. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

“Excellent service. I emailed to ask if i could upgrade my delivery. The response was prompt and my delivery was upgraded without any extra charge. Quality of product is excellent too. Wouldn't hesitate to use Runrug again.”

Helpful Report

Posted 3 months ago

Hi Theresa, Thank you for your wonderful feedback. We’re glad to hear the upgrade was arranged promptly without extra charge and that you’re happy with the quality. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,897 reviews