Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - and beautiful rug”

Helpful Report

Posted 3 months ago

Hi Sally, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and love your new rug. It was our pleasure to assist you, and we hope you enjoy it for years to come. If you ever need anything else, we're always here to help! Thanks again! Runrug.

Posted 3 months ago

“Very good price and good service it came a lot quicker than expected 👍”

Helpful Report

Posted 3 months ago

Hi Linda, Thank you for your kind review! We're delighted to hear that you were happy with our pricing and service. It's also great to know your order arrived even faster than expected! We appreciate your support and look forward to seeing you again in the future. Thanks again! Runrug.

Posted 3 months ago

“So far so good. I love the look. They are comfortable to walk on barefoot. They appear to be durable and I like that they already have a non-slip backing so that I don't need a separate non-slip backing. I have only had these runners for a few days so it is hard for me to to give a complete review. Also, the shipping was quick which was great! Most importantly, I will be purchasing more.”

Helpful Report

Posted 3 months ago

Hi Tammy, Thank you so much for your feedback! We're thrilled to hear that you love the look and comfort of your new runners. It’s great to know that the non-slip backing and durability are meeting your expectations. We appreciate you mentioning the quick shipping as well! We hope they continue to impress you over time, and we look forward to having you as a returning customer. If you ever have any questions or need assistance, feel free to reach out. Enjoy your runners! Thanks again, Runrug.

Posted 3 months ago

“Very pleased with the job done by Runrug. Great communication throughout the process, quick delivery and the stair runner looks really good.”

Runrug 5 star review on 22nd January 2025

Helpful Report

Posted 3 months ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're pleased with your order. It was a pleasure working with you, and we truly appreciate your support. If you ever need anything in the future, don't hesitate to reach out. Thanks again! Runrug.

Posted 3 months ago

“Very happy with our purchase, the rugs arrived earlier than they said, and the quality is very good.”

Helpful Report

Posted 3 months ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rugs and that the delivery was early! We hope to see you again in the future. Thanks again! Runrug.com

Posted 3 months ago

“Thankyou Runrug the quality of my rug is of great quality and the delivery was on time. I can definitely recommend Runrug.”

Helpful Report

Posted 3 months ago

Hi Shane, Thank you very much for leaving us a review! We're really pleased you like your rug and that the delivery was on time. We hope to see you again in the future. Thanks again! Runrug.com

Posted 3 months ago

“Good quality rug delivered promptly”

Runrug 5 star review on 21st January 2025

Helpful Report

Posted 3 months ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rug and that the delivery was quick. We hope to see you again in the future. Thanks again! Runrug.com

Posted 3 months ago

“One of the best selections of Rug Runners. Very pleased with the quality and price of the 3 Rugs purchased. Although 2 of the rugs sent were the wrong size, Customer Services very quickly replaced the rugs within a few days.”

Helpful Report

Posted 3 months ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rugs and we're happy to hear that our team quickly resolved the issue you sadly had. We hope to see you again in the future. Thanks again! Runrug.com

Posted 3 months ago

“What a lovely rug, even better than the photo!”

Helpful Report

Posted 3 months ago

Hi, Thank you very much for leaving us a review! We're really pleased you like your rug. We hope to see you again in the future. Thanks again! Runrug.com

Posted 3 months ago

“Very wide range and we were delighted to find the exact colours and extra long size for the hallway runner in stock.”

Helpful Report

Posted 3 months ago

Thank you for the fantastic 5-star review! We're delighted to hear that you found the perfect colors and extra long size for your hallway runner. Your satisfaction is our priority, and it’s great to know our range met your needs. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 3 months ago

“Easy ordering process, goods delivered on time”

Helpful Report

Posted 3 months ago

Thank you for the wonderful 5-star review, Linda! We're delighted to hear that you found our ordering process easy and that your goods were delivered on time. Your satisfaction is incredibly important to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new items!

Posted 3 months ago

“Perfect fit, looks lovely!”

Helpful Report

Posted 3 months ago

Thank you for the amazing 5-star review, Tracy! We’re thrilled to hear that the fit is perfect and you love the look of your new rug. Your satisfaction brings us joy, and it’s wonderful to know it complements your space beautifully. If you ever have any questions or need assistance, don’t hesitate to reach out. Enjoy your lovely rug!

Posted 3 months ago

“Brilliant service great quality rugs”

Helpful Report

Posted 3 months ago

Thank you for the amazing 5-star review, Marilyn! We're thrilled to hear that you’re pleased with our service and the quality of our rugs. Your satisfaction means the world to us, and it’s wonderful to know we met your expectations. If you ever need assistance or have questions in the future, just reach out. Enjoy your beautiful rugs!

Posted 3 months ago

“The rug I ordered exceeded my expectations. The colors are as pictured and the quality is excellent. The measurements were spot on. I’m very pleased and would highly recommend this company.”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that the rug exceeded your expectations and that you’re pleased with the colors and quality. It's fantastic to know the measurements were spot on for you. Your recommendation means a lot to us! If you need any further assistance or have questions down the line, don’t hesitate to reach out. Enjoy your beautiful rug!

Posted 3 months ago

“Excellent service from order to delivery. First time I have used Runrug and will definitely order from them again.”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you had an excellent experience from order to delivery with us at Runrug. Your support means a lot, and we can't wait to assist you again in the future. If you need anything else or have any questions, don't hesitate to reach out. Enjoy your purchase!

Posted 3 months ago

“love the rugs so much have ordered and await the arrival of another”

Helpful Report

Posted 3 months ago

Thank you so much for the amazing 5-star review, Christine! We're thrilled to hear that you love your rugs and can't wait for your next one to arrive. Your enthusiasm means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy decorating!

Posted 3 months ago

“Love it great service very professional company”

Runrug 5 star review on 16th January 2025

Helpful Report

Posted 3 months ago

Thank you for your amazing 5-star review, Ann! We're thrilled to know you loved our service and found us to be professional. Your satisfaction means the world to us, and we strive to maintain this high standard. If you need any further assistance or have questions in the future, don’t hesitate to get in touch. Enjoy your experience with us!

Posted 3 months ago

“Good quality, good price, quick delivery”

Helpful Report

Posted 3 months ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be of good quality at a great price, along with quick delivery. Your satisfaction means the world to us, and it’s wonderful to see that reflected in your experience. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy shopping!

Posted 3 months ago

“Item as described and arrived on time.Very pleased with my new rug.”

Helpful Report

Posted 3 months ago

Thank you so much for the fantastic 5-star review, Susan! We're thrilled to hear that your rug arrived on time and as described. Your satisfaction is our top priority, and it's wonderful to know you're pleased with your new purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful rug!

Posted 3 months ago

“Loved the carpet, perfect measurements!”

Helpful Report

Posted 3 months ago

Thank you so much for the glowing 5-star review! We're thrilled to hear that you love your carpet and that the measurements are just right. It's always our goal to provide perfect fits for every space. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful new carpet!

Posted 3 months ago

Runrug is rated 4.8 based on 6,929 reviews