Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,871 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality and so safe being non slip.”

Helpful Report

Posted 1 week ago

Hi Vera, Thank you for your review. We’re really glad to hear you’re happy with the quality and the non-slip safety. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Carpet is stunning, well made well worth the money and packed brilliant would buy from rugrun again”

Helpful Report

Posted 1 week ago

Hi Mrs, Thank you for your review. We’re really glad to hear the carpet is stunning, well made, and worth the money. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Very happy with our purchase and the lady on the phone was very very helpful”

Helpful Report

Posted 1 week ago

Hi Sarah, Thank you for your review. We’re really glad to hear you’re happy with your purchase and that our phone support was very helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Easy online ordering and lots of choice for stair runners, both styles and measurements. Quick delivery. Nice stair runner and it's looking great!”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re really glad to hear you found the online ordering easy, appreciated the range of stair runners, and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“I purchased two rugs from RunRug. They are all I hoped they would be. Exactly as described and, what is more, perfect for my needs and well within my price range. I am very happy to recommend Runrug to anyone looking for well-made, quality and affordable rugs.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the rugs and that they met your needs and budget. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Great customer service, realy helpful dealing with any problems and efficiently. The stair runner we bought is lovely just what we were looking for, good quality and even better price. I would highly recomment RunRug”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the service and the stair runner. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Good service and quality product”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the service and quality product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Delighted with my hall runner. It's so soft underfoot and the non slip element works a treat and it stays in place always.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re delighted to hear you’re happy with the soft feel, non-slip feature, and that it stays in place. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Lovely runner came within a couple of days. Very good quality we love it.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the runner and its quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“The rug arrived amazingly quickly and fits our floor area perfectly”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad to hear the rug arrived quickly and fits your floor area perfectly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Very pleased with long hallway runner. With 2 dogs this floor covering is crucial & with current awful weather rug still looks immaculate after daily muddy paws & boots.. longterm cleaning & longevity i can't comment as recent purchase. Coastal green compliments my hallway beautifully.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled to hear the hallway runner is proving durable with your dogs and the weather, and that the coastal green complements your space. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Nice hall rug ,good guality great size for my hall.Quick delivery.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the rug and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“I was surprised and delighted with the quality of the carpet runner and my visitors are impressed as well. Lovely colour which brightens a dull hallway.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear you’re delighted with the quality of the carpet runner and that the colour brightens your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Excellent Service and quick delivery”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear you had excellent service and quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Excellent product.Quick delivery.Good communication.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the product, quick delivery, and good communication. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Very pleased with rug and dealings with the company Reasonably priced”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear you’re pleased with the rug and our dealings. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Excellent service, ordered 3 samples, made our choice, ordered 2 runners, delivered in super quick time.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear you had excellent service, quick delivery, and that you found what you needed. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Cons - The rug was over priced. Pros - Website is user friendly. Pros - So happy I was able to get samples. Pros - Rug looks great. Pros - Delivery service was great (came one day early)”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear the website was user-friendly, you could order samples, the rug looks great, and delivery arrived earlier than expected. We’ve noted your comment about pricing and appreciate the feedback, we do always look to take on board comments from our customers so we really appreciate your honesty. Kind regards, Team Runrug

Posted 2 weeks ago

“All good , delivery very quick .”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear everything is good and the delivery was very quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Excellent service. Fast delivery and extremely happy with my kitchen runner. Would definitely recommend”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re thrilled to hear you had excellent service, fast delivery, and you’re extremely happy with your kitchen runner. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

Runrug is rated 4.7 based on 7,871 reviews