Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,404 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice rug made to measure at a reasonable price and delivered promptly.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the review! We’re glad you’re happy with the rug, the price, and the prompt delivery. Kind regards, Team Runrug

Posted 1 week ago

“Good selection to browse, communication and information about delivery comprehensive.”

Helpful Report

Posted 1 week ago

Hi Mrs Frost, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with the service. Thanks again! Kind Regards, Team Runrug

Posted 1 week ago

“Excellent choice of rugs. My order came promptly and I couldn't be more pleased”

Helpful Report

Posted 1 week ago

Hi Maggie, Thanks for the wonderful review! We’re thrilled to hear you’re pleased with your rug and that it arrived promptly. Kind regards, Team Runrug

Posted 1 week ago

“The ordering process was easy. The product is just as described and I am delighted with it. Well done Runrug.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the review! We’re glad the ordering process was easy, the product is as described, and you’re delighted with it. Kind regards, Team Runrug

Posted 1 week ago

“pleased with my new runners, i have purchased from Runrug before, and the ease of ordering, choice of rug colours/ grades of quality and prices is second to none, plus i can get the exact sizes i require, delivery is really fast, i would recommend Runrug!!”

Helpful Report

Posted 1 week ago

Hi Isabel, Thanks for the review! We’re glad you’re pleased with your new runners, the ease of ordering, the choice of colours/quality/price, exact sizes, fast delivery, and that you’d recommend Runrug. Kind regards, Team Runrug

Posted 1 week ago

“absolutely beautiful rug and great quality, much better than I expected highly recommend it.”

Helpful Report

Posted 1 week ago

Hi Ann, Thanks for the review! We’re glad you think the rug is beautiful, the quality exceeded your expectations, and that you’d recommend it. Kind Regards, Team Runrug

Posted 1 week ago

“Lovely rug. Perfect fit. Brightens up the hallway. Swift delivery.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the review! We’re glad the rug is lovely, fits perfectly, brightens your hallway, and that delivery was swift. Kind Regards, Team Runrug

Posted 1 week ago

“Love the rugs”

Helpful Report

Posted 1 week ago

Hi Calum, Thanks for the review! We’re glad you love the rugs. Kind Regards, Team Runrug

Posted 1 week ago

“Easy to order, arrived very quickly, size was spot on. Just the job, thank you”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the review! We’re glad the ordering was easy, it arrived quickly, and the size was spot on. Appreciate you choosing Runrug. Kind Regards, Team Runrug

Posted 1 week ago

“Great quality rug! Looks great in hallway Great colour, really pleased. Would use again”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the review! We’re glad the rug’s quality and colour are meeting your expectations and that it looks great in your hallway. We appreciate you choosing Runrug. Kind regards, Team Runrug

Posted 1 week ago

“Out of the ballpark product and service!! I'd definitely come back to purchase again!”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Kind Regards, Team Runrug.

Posted 1 week ago

“Delighted with my new rugs, small issue with delivery - carrier mistake - when I rang the company were very helpful and a human answered the ‘phone - has to be a plus! Thank you - great company to deal with”

Helpful Report

Posted 1 week ago

Hi there, Delighted to hear you’re happy with the rugs and that our team were helpful. Sorry again about the carrier mistake during delivery— We're glad it was resolved. Kind Regards, Team Runrug

Posted 1 week ago

“Received runner which was of very high quality but had to return it as it didn't quite match what I needed. Runrug was first class to deal with. The person handling my issue was polite, helpful and very professional.”

Helpful Report

Posted 2 weeks ago

Hi Alexa, Great to hear the runner was of very high quality and that Runrug handled your issue with politeness, helpfulness, and professionalism. Kind regards, Team Runrug

Posted 1 week ago

“Excellent service. Measured runner as required. Ordered with underlay and gripper rods. Delivered within a few days. Beautiful quality carpet and looks fabulous 👌”

Helpful Report

Posted 2 weeks ago

Hi Sally, Great to hear the service was excellent, the runner was measured as required, and your order with underlay and gripper rods arrived within a few days. We’re delighted you love the carpet’s quality. it looks amazing in your home! Kind regards, Team Runrug

Posted 1 week ago

“Excellent quality, amazed ro find a size to fit this particular utility room, dint know how to send you photo, but it looks good!!!!”

Helpful Report

Posted 2 weeks ago

Hi Marianne, Great to hear that the quality is excellent and you’ve found a size that fits your utility room. Thanks for sharing your feedback—even though you couldn’t send a photo, we’re glad it looks good! Kind regards, Team Runrug

Posted 2 weeks ago

“I am very pleased with my hall carpet. Thank you.”

Helpful Report

Posted 2 weeks ago

Hi June, Great to hear you’re very pleased with your hall carpet. Thanks for sharing your feedback. Kind regards, Team Runrug

Posted 2 weeks ago

“Really pleased.with my runners, lovely colours n Really soft.realy brights up much hallway. Quick delivery”

Helpful Report

Posted 2 weeks ago

Hi Shirley, Great to hear you’re pleased with the runners, the colours sound lovely and the softness fits well. Glad the hallway feels brighter and delivery was quick. Thanks for sharing your feedback. Kind regards, Team Runrug

Posted 2 weeks ago

“So pleased with prompt delivery, also quality is excellent.”

Helpful Report

Posted 2 weeks ago

Hi Linda, Great to hear you’re pleased with the prompt delivery and the quality. Thanks for sharing your feedback. Kind regards, Team Runrug

Posted 2 weeks ago

“Very happy with quality my husband fitted our rug runner very straightforward”

Helpful Report

Posted 2 weeks ago

Hi there, Great to hear you're happy with the quality and that fitting was straightforward. Thanks for taking the time to leave a review. Kind regards, Team Runrug

Posted 2 weeks ago

“Fab...really pleased with the rug, love the colour just as viewed on website, happy customer.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad you’re pleased with the rug and that the colour matches the website. Kind regards, Team Runrug

Posted 2 weeks ago

Runrug is rated 4.7 based on 8,404 reviews