Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,608 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,608 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I am SO HAPPY with the runner I purchased! It Its Beautiful and feels like Very Good quality! The shipping was Very Fast and the tracking system was wonderful!”

Helpful Report

Posted 2 months ago

Hi Dee, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you’re happy with your runner and that it meets your expectations for quality. It’s fantastic to know that you appreciated our speedy shipping and tracking system as well. Your satisfaction means the world to us, and we hope to see you again soon! Warm regards, Team Runrug

Posted 2 months ago

“Ordered the rug and it must of come within a couple of day, excellent service 👍 lovely rug 😁”

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Posted 2 months ago

Hi Carol, Thank you so much for your lovely review! We’re thrilled to hear that your rug arrived quickly and that you’re happy with our service. Your satisfaction means the world to us, and we hope to see you again soon! Warm regards, Team Runrug

Posted 2 months ago

“Great Customer Service and quality products!”

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Posted 2 months ago

Hi Kathy, Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and enjoyed the quality of our products. Your satisfaction means the world to us, and we look forward to welcoming you back soon! Warm regards, Team Runrug

Posted 2 months ago

“From providing a sample for inspection before buying to quick delivery, I'm pleased with my purchase.”

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Posted 2 months ago

Hi there, Thank you for your wonderful review! We’re so glad to hear you were pleased with the sample process and the quick delivery. Your satisfaction means everything to us, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 2 months ago

“Very pleased with stair runners and hall runner good quality and fast delivery would thoroughly recommend”

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Posted 2 months ago

Hi Sylvia, Thank you for your wonderful review! We’re so happy to hear that you’re pleased with the quality of the stair runners and hall runner, and that the delivery was fast. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Warm regards, Team Runrug

Posted 2 months ago

“Great rug - as described - thank you”

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Posted 2 months ago

Hi Dagmar, Thank you so much for your wonderful review! We’re delighted to hear that you are happy with your rug and that it met your expectations. Your satisfaction means the world to us, and we truly appreciate your support. Warm regards, Team Runrug

Posted 2 months ago

“Have bought from company before, only one that I can find that does different widths a nessecity for me. Well made and non slip great forvavkitchen withblots of thoroughfare. Arrived promptly, and will buy from again.”

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Posted 2 months ago

Hi Dawn, Thank you for your wonderful review! We’re thrilled to hear that you appreciate our range of widths, as we strive to cater to varying needs. It’s great to know that our non-slip option is working well for your kitchen and that your order arrived promptly. We look forward to welcoming you back for your next purchase! Warm wishes, Team Runrug

Posted 2 months ago

“Ordered the Gingham tweed beige hall runner. On light laminate wooden floor it looks great. And it doesn’t move. It arrived on time too. Very happy with this purchase and service.”

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Posted 2 months ago

Hi Tiziana, Thank you so much for your wonderful review! We’re delighted to hear that the Gingham tweed beige hall runner looks great on your floor and stays securely in place. It’s fantastic to know that you had a prompt delivery experience as well. Your satisfaction truly means the world to us! Warm wishes, Team Runrug

Posted 2 months ago

“Very disappointed as there is a lose thread as you can see in the picture”

Helpful Report

Posted 2 months ago

Hi Robert, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the loose thread you noticed. Quality is important to us, and we appreciate your feedback as it helps us improve, I have asked a member of our team to reach out to you to look to resolve this, this is something we can put right for you very easily. Warm regards, Team Runrug

Posted 2 months ago

“Ordered a runner and next day delivery, all good they use DHL so was kept informed about delivery tim. When I checked the runner, it was a 700 and not a 600 as i ordered., called them, they confirmed they had made a mistake, sent me a code to return the product and sent a correct one that i recieved 2 days latter. Really great servic e would definatley use again and would highly recomend”

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Posted 2 months ago

Hi Richard, Thank you for your wonderful review! We’re glad to hear that the delivery process went smoothly and that our team was able to resolve the mix-up quickly. Customer satisfaction is very important to us, and it’s great to know you appreciated our service. We look forward to having the opportunity to serve you again! Warm regards, Team Runrug

Posted 2 months ago

“Absolutely no issues what so ever, product arrived in Perth Western Australia, and was exactly as depicted on the website...which doesnt alays happen! I'd be happy to use again.”

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Posted 2 months ago

Hi Alan, Thank you for your wonderful review! We’re thrilled to hear that your product arrived in perfect condition and matched your expectations. It’s always our aim to provide a seamless experience from browsing to delivery. We look forward to having the pleasure of serving you again! Warm regards, Team Runrug

Posted 2 months ago

“I am very pleased with my carpet runners which I purchased for my kitchen, they are perfect, the colours match perfectly my floor is ceramic tiles and they do not slip a very happy customer .”

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Posted 2 months ago

Hi Beverley, Thank you for your wonderful review! We’re thrilled to hear that your carpet runners are perfect for your kitchen and that the colors match beautifully with your ceramic tiles. It’s great to know they stay in place as well. Your happiness means the world to us! Warm regards, Team Runrug

Posted 2 months ago

“Very good condition only problem rug arrived tightly rolled taking time to get it to lie flat even after weighting each end it still turns up creating a trip hazzard”

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Posted 2 months ago

Hi there, Thank you for your feedback! We're glad to hear that you found the rug in very good condition. We understand that receiving it tightly rolled can be a bit challenging, and we appreciate your patience as you work to get it to lie flat. Your safety is important to us, so we hope it settles down soon. If you have any further concerns, please don’t hesitate to reach out to us. Warm regards, Team Runrug

Posted 2 months ago

“So pleased with my purchase, delivered next day and great quality. The rug has stayed in place directly onto painted floorboards. Would definately order again”

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Posted 2 months ago

Hi Sandra, Thank you for your fantastic review! We’re so happy to hear that you’re pleased with your rug and that the quality met your expectations. It’s great to know it has stayed in place on your painted floorboards—your satisfaction is our goal! We look forward to serving you again in the future. Warm regards, Team Runrug

Posted 2 months ago

“The samples came so quickly. We were able to make our selection and could see that the quality of the material was great. Even our installer commented on the quality.”

Runrug 5 star review on 30th September 2025

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Posted 2 months ago

Hi Diane, Thank you for your amazing review! We're delighted to hear that the samples arrived quickly and that you could see the great quality of the materials right away. It’s wonderful to have positive feedback from your installer too! We truly appreciate your support and look forward to helping you again. Warm regards, Team Runrug

Posted 2 months ago

“Was very impressed with the quality of the stair bars, they look very elegant and delivery was very prompt, I had no problems with communication with this company and would definitely recommend them.”

Runrug 5 star review on 28th September 2025

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Posted 2 months ago

Hi Suzanne, Thank you for your wonderful review! We're delighted to hear that you were impressed with the quality of the stair bars and that they added an elegant touch to your home. It's also great to know that our delivery was prompt and that communication was smooth. We truly appreciate your recommendation! Warm regards, Team Runrug

Posted 2 months ago

“Rug was exactly as described. Good quality. Good service. I would order again from this company.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful review! We’re delighted to hear that the rug was exactly as described and that you found it to be of good quality. It’s great to know you had a positive experience with our service as well. We can’t wait to assist you with your next order! Best wishes, Team Runrug

Posted 2 months ago

“It's the second hallway rug we have bought from Runrug, we were happy with the first rug and the service so ordering the second rug from them was an easy choice. Highly recommended.”

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Posted 2 months ago

Hi James, Thank you so much for your glowing review! We're delighted to hear that you are happy with your second hallway rug and that our service made your ordering process an easy choice. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase! Warm regards, Team Runrug

Posted 2 months ago

“Absolutely brilliant. Decided to match all external doors and the size choices were the reason I chose you.”

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Posted 2 months ago

Hi Lesley, Thank you for your amazing review! We’re delighted to hear that you found the perfect size choices to match all your external doors. Your satisfaction is our top priority, and we truly appreciate your support! Warm regards, Team Runrug

Posted 2 months ago

“The length and width was as I ordered, but the texture was nothing like I thought it would be for an indoor hallway rug runner. It is very stiff and rough like you would see or have in outdoor entry rug. I was wanting much softer feel on feet. I ended up having to re-arrange my lanai runners and use this one out in my lanai in front of the two sliding doors entering house. 🙁”

Helpful Report

Posted 2 months ago

Hi Helene, Thank you for taking the time to share your experience. We’re sorry to hear that the texture of the rug wasn’t what you expected and that it felt stiffer than you had hoped for an indoor hallway runner. We do advise that this product is extremely hardwearing and durable, which can make it perfect for protecting floors from mud and wet shoes, but of course if you are looking for something softer it may not be suitable. Your feedback is important to us, and we’ll certainly take it into account as we continue to improve our offerings. It sounds like you've found a good use for it in your lanai, and we hope it serves you well there, but if we can help to support with something better for your needs, please do not hesitate to contact us using help@runrug.com Warm regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,608 reviews