Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,994 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality rug”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry to hear the rug didn’t meet your expectations and that you’re unhappy with the quality. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 2 months ago

“Very happy with the rug except as it was sent rolled its hard to get the edges to stay flat and they are a trip hazard.”

Helpful Report

Posted 2 months ago

Hi Paul, Thanks for the review. Sorry to hear the edges don’t sit flat and are a trip hazard when rolled. If you’d like, we can suggest flattening tips or arrange a replacement if there’s a fault. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 2 months ago

“----------------”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic 5-star feedback. We’re thrilled you’re happy with Runrug and grateful for your kind words about the look and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with rugs and e-mails keeping you up to date with delivery.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience. We’re glad you’re pleased with the rugs and that you’ve found the delivery updates helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“The runner rug I orderred was delivered swiftly. It is exactly as pictured on the website and is perfect for my requirements. Excellent.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind words. We’re thrilled the runner rug arrived swiftly and is exactly as pictured and perfect for your requirements. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Beautiful rugs with amazing customer service. Highly recommended!””

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful feedback. We’re thrilled you’re happy with the rugs and our customer service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Good prompt service, looks like a nice rug.”

Helpful Report

Posted 2 months ago

Hi Roger, Thank you for your kind words. We’re glad you found the service prompt and that the rug looks nice. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 2 months ago

“The quality and appearance was wonderful.I loved the price,and it came when told it would.”

Helpful Report

Posted 2 months ago

Hi Diane, Thank you for your wonderful review. We’re thrilled the quality, appearance, price, and timely delivery met your expectations. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very good service”

Helpful Report

Posted 2 months ago

Hi sereen, Thank you for your feedback. We're glad you found the service very good. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with the rug and quality”

Helpful Report

Posted 2 months ago

Hi Heather, Thank you for sharing your feedback. We’re thrilled you’re pleased with the rug and its quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“The rug arrived flat and heavily creased.”

Helpful Report

Posted 2 months ago

Hi John, We’re really sorry the rug arrived flat and heavily creased. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 2 months ago

“Good delivery and good quality”

Helpful Report

Posted 2 months ago

Hi Thomas, Thanks for sharing your feedback. We’re glad to hear you’re happy with the delivery and the quality of the Runrug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Wow, this runner rug is even better than the pics suggest! It fits my Victorian hall beautifully & the biggest bonus, is how much warmer it is. Oh yes, the colour compliments the tiling on the floor as well. Full marks Run Rug—def 5*’s from me!”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for your wonderful review! We’re thrilled the runner rug fits your Victorian hall, adds warmth, and complements the tiling. Much appreciated for the 5 stars! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“IT ARRIVED QUICKLY”

Helpful Report

Posted 2 months ago

Hi Michelle, Thanks for sharing. We’re glad it arrived quickly and that you’re happy with it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Good quality. Very pleased with purchase.”

Helpful Report

Posted 2 months ago

Hi Michael, Thank you for sharing your feedback. We’re delighted you’re pleased with the quality and your purchase. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with the runner, exactly what we wanted and it looks a treat fitted. Great pattern to work around the winding stairs as well. Ordered the underlay and gripper set as well which made fitting simple and the runner much more conftable to walk on. Not forgetting, a genuine next day delivery service. Two orders, both arrived the following day and over the Christmas period. So a big thank you and if I need another runner or know someone who does they will be aimed at Runrug. Big thank you guys and gals.”

Helpful Report

Posted 2 months ago

Hi Gary, Thank you for your brilliant review. We’re so pleased the runner was exactly what you wanted and it fits well around the winding stairs. Great to hear the underlay and gripper set made fitting simple and more comfortable to walk on. Delighted the delivery was next day for both orders, even during Christmas. We really appreciate the recommendation. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Perfect rug well made and good quility”

Helpful Report

Posted 2 months ago

Hi mrsmichelleclements, Thank you for your kind words. We’re delighted you’re happy with the rug—well made and good quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Great rug, really well made and quality feel”

Helpful Report

Posted 2 months ago

Hi Mairi, Thank you for taking the time to share your thoughts. We’re thrilled you’re happy with the Runrug—great quality and a nice feel. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Love my new porch runner. The blue tartan looks great. Really happy with my purchase”

Helpful Report

Posted 2 months ago

Hi Kerry, Thank you for your kind words. We’re delighted you love the porch runner and that the blue tartan looks great. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Easy to navigate website. Great quality rugs. Very fast dispatch. Returning customer ans would buy from this retailer again.”

Helpful Report

Posted 2 months ago

Hi Vickie, Thank you for your kind words! We’re thrilled you had an easy shopping experience, love that you’re happy with the quality, and that we could dispatch quickly. We really appreciate you returning to shop with us and look forward to welcoming you again. Warm regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,994 reviews