Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,174 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,174 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Our runner looks great in the bedroom, and is comfortable to walk on. It was so nice to find a company that offers runners in custom sizes, styles and colors. Was delivered very quickly.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We're really glad you found the runner looks great, is comfortable to walk on, and that you appreciated the custom sizes, styles, and colors, with quick delivery. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 2 months ago

“I have used Runrug before. They were as good this time. Unfortunately there was a slight flaw in the hall runner when I received it, having spoken to Joe he was quick to arrange a replacement which arrived exactly when they said it would. Thank you very much.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you found Runrug to be as good as before and that the replacement arrived exactly when promised. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Love the hall runners that we have purchased. Excellent service all round.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We're really glad you love the hall runners and that you were happy with the service overall. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 2 months ago

“Fabulous hall runner, superb quality & a very good price. Thank you.”

Helpful Report

Posted 2 months ago

Hi Kathleen, Thank you for your review. We're really glad you found the hall runner fabulous with superb quality and a very good price. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with the ease of sizing and ordering on the website, and the excellent speed of service and delivery.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you found the sizing and ordering easy, and that the service and delivery were speedy. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Great I love this service when you can get runners cur to size and edged will use you again”

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thank you for your review. We’re really glad you found the runners cut to size and edged to your satisfaction, and that you’d use us again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“stupid using DHL. haven't received my rug.”

Helpful Report

Posted 2 months ago

Hi Thad, We’re very sorry you haven’t received your rug and for the frustration with DHL. From the tracking it does show that DHL have attempted to deliver the rug to you on a couple of occasions but have not been able to reach you. A member of our team will be in touch today so that we can look to offer our support in getting the rug to you as soon as possible. Kind regards, Team Runrug

Posted 2 months ago

“Could not be more helpful . Staff are very good on calls accommodating requests to return and alternative product request Highly recommended”

Helpful Report

Posted 2 months ago

Hi Stuart, Thank you for your review. We’re really glad our team could help with returns and accommodation of alternative product requests. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Runrug has a great selection of carpet stair runners, widths and lengths. Ordering was straight forward and arrived promptly, we also purchased the grippers and underlay package so it all arrived at the same time.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you found our selection of carpet stair runners helpful, and that ordering was straightforward and delivery prompt. Great to hear you also got the grippers and underlay package so everything arrived together. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Good choice of Runner sizes and patterns. Prices very reasonable and delivery quick.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you found our runner sizes and patterns a good fit, and that you found the prices reasonable with quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Every thing came in as we expected, no surprises,”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad everything arrived as expected and there were no surprises. If you need anything else, we’re here to help. Kind regards, Team Run rug

Posted 2 months ago

“Good choice of patterns, quick delivery, just wat we wanted!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you found a good choice of patterns, with quick delivery—exactly what you wanted. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Excellent service from Runrug, I made a mistake with one of the sizes on my order. Joe from Runrug explained the returns procedure and a replacement rug was dispatched the next day foc. Quality of my rugs is also excellent.”

Helpful Report

Posted 2 months ago

Hi Simon, Thank you for your review. We’re really glad our team could help with the size mix-up and that the replacement rug was dispatched the next day free of charge. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“We couldn't find a rug that was the right size for us anywhere, until we found Runrug. The price was good and despatch very quick. We are really happy with our purchase..”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you found Runrug and that the price and despatch were good. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Perfect , very fast delivery , thinking of a new order soon .”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really glad you had a perfect, fast delivery and that you’re thinking of a new order soon. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very beautiful rug fast delivery and good price”

Helpful Report

Posted 2 months ago

Hi Julie, Thank you for your review. We’re really glad you found the rug very beautiful, with fast delivery and a good price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Have searched the internet for good quality hall runner. Was about to give up when I spotted runrug. So glad I did. The quality of my hall runner is fantastic. Arrived quickly well wrapped. I would buy from this company again”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic review. We’re really glad you’re happy with the quality of the hall runner, and that it arrived promptly and well wrapped. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“So pleased with my runner ! Cut and finished to my specifications. Arrived quickly ! Only problem I had was to choose from the vast designs !”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really pleased that the runner arrived quickly and was cut and finished to your specifications. We know choosing from the vast designs can be tricky—glad you found one you like. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Good rug, but when it was delivered, there was no wrapping or anything on it to protect it. just the rug”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the rug, but sorry to hear it wasn’t packaged for protection on delivery. If you need anything else or have any other feedback, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Nice runner, reasonable price and good delivery time, thanks.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really pleased the runner met your expectations on price and delivery time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 8,174 reviews