Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,292 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Cheap and not worth the length wait.”

Helpful Report

Posted 3 months ago

Hi Jenni, We’re really sorry you found the rug cheap and the wait not worth it. That’s not what we want for our customers. Please share your order number so we can review options for a replacement in the correct quality or a refund, and we’ll look into the delay to prevent it from happening again. Kind regards, Team Runrug

Posted 3 months ago

“Beautiful Rug and fit perfect in my space! Received the rug very quickly after ordering it”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled to hear the rug fits perfectly and that you received it quickly. If you need anything else, we’re here to help! Kind regards, Team Runrug

Posted 3 months ago

“Exactly the right color a d size I wanted.”

Helpful Report

Posted 3 months ago

Hi Jessica, Thank you for your review. We’re thrilled the colour and size are exactly what you wanted. If you need anything else, we’re here to help! Kind regards, Team Runrug

Posted 3 months ago

“Beautiful colour, and soft. Had to get some rubber unlay to stop the rug from moving,”

Helpful Report

Posted 3 months ago

Hi Paula, Thank you for your review. We’re glad you love the colour and softness. If you need any help with underlay options to stop the rug moving, we’re here for you. Kind regards, Team Runrug

Posted 3 months ago

“Great rug, correct lenghth and bordered all round.”

Helpful Report

Posted 3 months ago

Hi Matt, Thank you for your 4/5 review. We’re glad the rug is as expected, with the correct length and a full border. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Absolutely first class service . So pleased with my runner . Thank you so much”

Helpful Report

Posted 3 months ago

Hi Tracy, Thank you for your review. We’re thrilled to hear you’re pleased with the runner and our first-class service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Beautiful stair runner. Really makes a statement. Quality and durability are very good.”

Helpful Report

Posted 3 months ago

Hi Catherine, Thank you for your review. We’re delighted to hear the Runrug is beautiful, makes a statement, and that the quality and durability are very good. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Ordered a small rug for the purpose of dog feeding station to help with the stability of standing rather than sliding on tiled floor in the kitchen. Happy with the purchase and delivery,”

Helpful Report

Posted 3 months ago

Hi Elizabeth, Thank you for your review. We’re glad the small rug serves as a stable feeding station for your dog and that you’re happy with the purchase and delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Excellent service from order to delivery”

Helpful Report

Posted 3 months ago

Hi there Garry, Thank you for your review. We're thrilled you experienced excellent service from order to delivery. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 months ago

“Great value, great service very good product.”

Helpful Report

Posted 3 months ago

Hi David, We’re thrilled you’re happy with the value, service, and product. Thank you for sharing your feedback. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“You said my rug would arrive last Wednesday. Now you say this Wednesday. How can I review it?”

Helpful Report

Posted 3 months ago

“Love the runners. Great quality. Very happy”

Helpful Report

Posted 3 months ago

Hi there Sally, Thank you for your review. We’re glad you love the runners and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“happy with rugs, good delivery”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the rugs and that the delivery was good. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Quality runner from runrug for kitchen, all as described. Have purchased from them before, & knew what service to except, was not disappointed. Great delivery to Highlands.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review, Charles. We’re glad the quality met your expectations and that the Highlands delivery went smoothly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Lovely rug, I could choose the size I wanted and delivery was quick”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you found the rug lovely and that you could choose the size you wanted with quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Rugs are fine but the wrong size was sent for one of the smaller ones and it was twice the length I needed! Counldn't be bothered to return it. Read orders more carefully!”

Helpful Report

Posted 3 months ago

Hi Rosemary, We’re really sorry about the sizing mix-up and the hassle it caused. That’s not what we want for our customers. Please share your order number and the details of the two rugs involved. A member of our team can review options for a replacement in the correct size or a refund, and we’ll arrange the return of the incorrect item if needed. Kind regards, Team Runrug

Posted 3 months ago

“Excellent rug and quality . Great service Thank you”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the rug and the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Had a mistake with my order (what was delivered was not what was ordered) but once that was reported to Runrug the customer service to fix the problem was really first class - the best I can remember. Well done to you Adelaide! Would not hesitate to order again from Runrug.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad the issue was resolved promptly and that you’re happy with the service, especially noting Adelaide’s assistance. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Super fast delivery and fantastic rugs”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you enjoyed the super fast delivery and the rugs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

“Very nice rug, love the colour. It arrived quite quickly, well wrapped up.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you love the colour, and that the rug arrived quickly and well wrapped. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 8,292 reviews