Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The carpet was perfect and looks great on our stairs! Shipping was fast too.”

Helpful Report

Posted 2 months ago

Hi Jamie, Thank you for your fantastic review! We're so happy to hear that the carpet is perfect and looks great on your stairs. It’s wonderful to know that our fast shipping met your expectations as well. We truly appreciate your feedback and look forward to serving you again in the future! Thank you, Runrug

Posted 2 months ago

“Very pleased with product - very good quality for the price and fast delivery”

Helpful Report

Posted 3 months ago

Hallo, Vielen Dank für Ihre großartige Bewertung! Es freut uns, dass Sie mit der Qualität unseres Produkts und der schnellen Lieferung zufrieden sind. Ihr positives Feedback motiviert uns, weiterhin unser Bestes zu geben. Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 2 months ago

“Unfortunately the rug size is to wide for our stairs really liked the sample but needed it to be about 55 cm wide”

Helpful Report

Posted 3 months ago

ello David, Thank you for your review! We are sorry to hear that the size of the carpet is not optimal for your stairs. We understand how important the right fit is and hope you can still enjoy what we offer. If you have any questions about other sizes or need further assistance, please do not hesitate to contact us. We are always here to support! Thank you, Runrug

Posted 2 months ago

“Very pleased with our rugs. Excellent quality, vibrant colours and look great. Quick despatch and delivery. Excellent customer service. Would buy from Runrug again.”

Runrug 5 star review on 10th February 2025

Helpful Report

Posted 3 months ago

Hi Jackie, Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality and vibrant colours of your rugs. It's wonderful to know that our quick dispatch and customer service made for a positive shopping experience. We truly appreciate your feedback and look forward to welcoming you back to Runrug in the future! Thank you, Runrug

Posted 2 months ago

“The quality is rubbish and the rugs are tiny make sure you check the measurements. I would avoid buying anything from this company. Don’t waste your money!!!”

Helpful Report

Posted 3 months ago

Hi Corinne, We're sorry to hear that you’re not satisfied with the quality and size of the rugs. We always recommend checking the measurements to ensure that they fit your space perfectly - I can see that from your order you have selected the 30cm long doormat size pieces which usually serve as doormats or samples rather than full length runners. Your feedback is incredibly important to us as it helps us improve our products and services. If there’s anything specific we can do to address your concerns, please let us know. We're here to help! Thank you for sharing your thoughts. Best regards, Runrug.

Posted 2 months ago

“Very pleased with the rug. Came nicely rolled so no creases. Lays flat and looks good.”

Helpful Report

Posted 3 months ago

Hi Freddie, Thank you for your fantastic review! We're so pleased to hear that you're happy with your rug and that it arrived in perfect condition. It's great to know that it lays flat and looks good in your space. Your satisfaction means the world to us! We appreciate your support and look forward to serving you again in the future. Thank you, Runrug

Posted 2 months ago

“I simply love my rug runner.”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for your fantastic review! We're so glad to hear that you love your rug runner. It means a lot to us to know that our products bring happiness to our customers' homes. We appreciate your support and hope to see you back with us soon! Thank you, Runrug

Posted 2 months ago

“Excellent choice of styles and sizes, first class service.”

Runrug 5 star review on 7th February 2025

Helpful Report

Posted 3 months ago

Hi Philip, Thank you for your fantastic review! We're so glad to hear that you found an excellent selection of styles and sizes that met your needs. Our team is dedicated to providing first-class service, and your positive feedback truly motivates us to keep up the good work. We appreciate your support and look forward to welcoming you back soon! Thank you, Runrug

Posted 2 months ago

“The rug came in very fast and is nice and thick. It is a very high quality rug and the design is beautiful.”

Helpful Report

Posted 3 months ago

Hi Areeje, Thank you for your fantastic review! We're so glad to hear that your rug arrived quickly and that you are pleased with its thickness and quality. Your compliments on the design mean a lot to us, as we aim to provide beautiful and durable products. We hope your new rug enhances your space beautifully! If you need anything else, don’t hesitate to reach out. Thank you, Runrug

Posted 2 months ago

“Quick and efficient service. Goods well packaged.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for your kind review! We're glad to hear that you appreciated our quick and efficient service and that your goods arrived well packaged. Your satisfaction is important to us, and your feedback motivates us to keep improving. We look forward to serving you again in the future! Thank you, Runrug

Posted 2 months ago

“I found runrug on line hey were prefect for what i wanted i ordered and was delivered in no time at all with no fuss”

Helpful Report

Posted 3 months ago

Hi Graham, Thank you for your fantastic review! We're so glad to hear that you found us and that your experience with ordering and delivery was smooth and hassle-free. Your satisfaction is what we aim for every day, and it’s wonderful to know we hit the mark! We appreciate your support and look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 2 months ago

“Nice rug at good price for quality”

Helpful Report

Posted 3 months ago

Hallo David, Vielen Dank für Ihre großartige Bewertung! Es freut uns zu hören, dass Ihnen der Preis und die Qualität unseres Teppichs gefallen. Ihre Zufriedenheit ist uns sehr wichtig, und wir schätzen Ihr positives Feedback. Danke, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 2 months ago

“I was impressed with the quick shipping. I was disappointed in the color. I thought it would be more grey than black. I attempted to exchange, but your system makes that very difficult. I had to send an email because there is no phone no. found to find out how I do an exchange, rather than just a return”

Helpful Report

Posted 3 months ago

Hi Deborah, Thank you for your feedback! We're glad to hear you were impressed with the quick shipping. We understand how important it is to receive the correct color, and we're sorry to hear that the rug didn't meet your expectations in that regard. We appreciate your comments about our exchange process and will certainly take them into consideration for improvements. Please feel free to reach out via email anytime for assistance—we're here to help! Thank you for choosing Runrug, and we hope to serve you better in the future. Best, Runrug

Posted 2 months ago

“I ordered 3 runrugs and was delighted with them.”

Runrug 5 star review on 4th February 2025

Helpful Report

Posted 3 months ago

Hi William, Thank you so much for your fantastic review! We’re thrilled to hear that you’re delighted with your Runrugs. Your satisfaction is our top priority, and it’s wonderful to know our products have met your expectations. We appreciate your support and look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 2 months ago

“Absolutely love my runner. It's lush”

Runrug 5 star review on 3rd February 2025

Helpful Report

Posted 3 months ago

Hi Karen, Thank you so much for your lovely review! We're absolutely thrilled to hear that you love your runner and that it has brought a lush touch to your space. Your satisfaction means the world to us, and we appreciate your kind words! We look forward to seeing you again soon! Thank you, Runrug

Posted 2 months ago

“Excellent service & product as described. Ordered mid afternoon, delivered first thing next morning. Goods arrived before confirmation of despatch message.”

Helpful Report

Posted 3 months ago

Hi Peter, Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service and that your order arrived so quickly. It’s always our goal to make the shopping experience as seamless as possible. We appreciate your kind words about our product, and we look forward to serving you again in the future! Thank you, Runrug

Posted 2 months ago

“Ordering was easy, order was filled quickly and delivered within days of ordering. Ordered on a weekend and rug was delivered on Wednesday. Exceptional!!”

Helpful Report

Posted 3 months ago

Hi Lee-Anne, Thank you for your fantastic review! We're so pleased to hear that you found the ordering process easy and that your rug arrived so quickly. We always strive for exceptional service, so it's wonderful to know we met your expectations. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug

Posted 3 months ago

“First time user ........ Will not be my last :)”

Helpful Report

Posted 3 months ago

Hi Vic, Thank you for your fantastic review! We're so glad to hear that your first experience with us was a positive one. It’s wonderful to know that you’re excited to shop with us again! Your support means a lot to us, and we can’t wait to welcome you back for your next order. Thank you, Runrug

Posted 2 months ago

“Delighted with the two rugs we bought. Good quality and true to colour.”

Helpful Report

Posted 3 months ago

Hi Lilian, Thank you for your kind review! We're thrilled to hear that you're delighted with your rugs and that the quality and colour met your expectations. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug.

Posted 3 months ago

“Only one comment the second rug ordered from you turns out to be a lot darker than we ordered and picture on your websit”

Helpful Report

Posted 3 months ago

Hi Clive, Thank you for your feedback. We're sorry to hear that the rug appears darker than expected. While we do our best to ensure our website images are as accurate as possible, variations can sometimes occur due to lighting and screen settings. If you'd like to discuss this further, please reach out to our team—we’d be happy to help in any way we can. Your satisfaction is important to us, and we appreciate your support! Help@runrug.com Thank you, Runrug

Posted 3 months ago

Runrug is rated 4.8 based on 6,929 reviews