Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,291 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Nice Runner would buy again”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your 5/5 review. We're glad you’d buy from us again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Loved everything about my purchase. Great quality and was so easy and simple to install.”

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Posted 3 months ago

Hi Alexandria, Thank you for your 5/5 review. We're delighted you loved the rug, the quality, and that installation was easy. The runner looks absolutely stunning in your space! If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 2 months ago

“Quick delivery, lovely rug, would definitely recommend them”

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Posted 3 months ago

Hi Tracey, Thank you for your 5/5 review. We're delighted the rug arrived quickly and that you love it, and that you’d recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“The ordering and delivery processes were very easy, delivery was prompt (ordered 26/03, arrived 30/03) and the price is fair.”

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Posted 3 months ago

Hi Steve, Thank you for your 5/5 review. We’re glad the ordering and delivery were easy, and that you found the price fair with prompt delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Lovely rug, great quality, excellent value, well done Runrug”

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Posted 3 months ago

Hi William, Thank you for your 5/5 review. We're thrilled you love the rug and that you’re happy with the quality and value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Pleased with our new hallway runner and your delivery time was excellent. Hallway now looks really complete. Our thanks to you and it was amazing value for money”

Helpful Report

Posted 3 months ago

Hi Derek, Thank you for your 5/5 review. We’re thrilled you’re pleased with the hallway runner and that delivery was excellent. Great to hear it completes the look and represents good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“This would be my third purchase of this runner. Very good quality and does the job I intended it for. One issue with my new purchase of this rig is that it came with a big mark on it. To send it back, as there was so much in length, it would have been problematic for me so I decided to keep it even though the mark is very noticeable unfortunately. Not had any previous issues with my previous purchases .”

Helpful Report

Posted 3 months ago

Hi Julie, Thank you for your 4/5 review. We’re glad you’ve been happy with the quality and that the runner works for you. We’re sorry to hear the new purchase had a noticeable mark. If you’d ever like to discuss a replacement or a goodwill option in the future, we’re here to help. If there’s anything else you need, we’re here for you. Kind regards, Team Runrug

Posted 2 months ago

“Beautiful rug, excellent quality and super speedy delivery.”

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Posted 3 months ago

Hi Suzanne, Thank you for your 5/5 review! We’re so glad you’re happy with the rug, its quality, and the speedy delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Great rug Great price Great service So good, in fact, that I've ordered another”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your 5/5 review! We’re so glad you’re enjoying the rug, the price, and the service enough to order another. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“The website is very easy to use and reasonably priced. The ordering process was simple and the fact that I could order the length I needed rather than make do with a standard size was a big bonus. Contact with the company about the progress on my order was very efficient and the rugs arrived earlier than expected in good condition. In all, very happy with the items ordered and company.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled to hear you found the website easy to use, appreciated the length options, and that the order process and communication worked well. It’s great that your rugs arrived earlier than expected and in good condition. If you need any further assistance, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“I had a great experience with Runrug. They provided everything I needed to replace my stair runner from an old wall to wall carpet. They even have great tutorials online. My original order could not be fullfilled, but they were on top of it and gave me even better options. I was able to do it myself, and it came out beautiful.”

Helpful Report

Posted 3 months ago

Hi Tammy, Thank you for your review. We’re thrilled to hear you had a great experience with Runrug, found our tutorials helpful, and that we could offer you even better options when the original order couldn’t be fulfilled. We’re glad you were able to install it yourself and that it looks beautiful. If you need any further assistance, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“Everything is going to work out will be ordering 5 carpet runners for stairs and hall ways”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for your review. We’re thrilled to hear that you’re confident everything will work out and that you’ll be ordering five carpet runners for stairs and hallways. If you need any assistance with your order or installation, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“My new runner is perfect. It looks so nice on my wood floors. It came within two weeks. I would buy again.”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for your review. We’re glad your runner is perfect and looks nice on your wood floors. If you need anything else, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“Good service, very helpful. Runnner excately right.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad you found the service good and that the runner was exactly right. If you need anything else, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“I was quite pleased with my order. I was somewhat apprehensive since I had to purchase "sight unseen" but the runner is exactly as represented on the website. The colour was what I wanted and it looks great on the stairs. My husband will finish installing it this afternoon. Looking great.”

Helpful Report

Posted 3 months ago

Hi Laura, Thank you for your review. We’re glad to hear the runner matches what you expected and looks great on the stairs. If you need anything else as you finish installation, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with hall runner.”

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Posted 3 months ago

Hi Maureen, Thank you for your review. We’re glad you’re pleased with the hall runner. If you need anything else, we’re here to help! Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with our purchase. Good quality carpet and neatly bound. Look great in situ.”

Helpful Report

Posted 3 months ago

Hi Rob, Thank you for your 5/5 review. We’re thrilled you’re pleased with the quality and that the carpet looks great in situ. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Absolutely amazing customer service! After placing order realised that rug was slightly too long, contacted runrug by email super fast response to state they had amended my order and delivery was literally 3 days later. Superb quality, looks amazing and lots of compliments form friends and family.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re thrilled to hear the order was amended quickly and that your rug arrived just 3 days later. So glad you’re enjoying the superb quality and that it’s getting compliments! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Very nice stair runner, just as described,”

Helpful Report

Posted 3 months ago

Hi Martin, Thank you for your 5/5 review. We’re glad to hear the stair runner is just what you described and that you’re happy with it. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Cheap and not worth the length wait.”

Helpful Report

Posted 3 months ago

Hi Jenni, We’re really sorry you found the rug cheap and the wait not worth it. That’s not what we want for our customers. Please share your order number so we can review options for a replacement in the correct quality or a refund, and we’ll look into the delay to prevent it from happening again. Kind regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 8,291 reviews