Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,529 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The rugs we ordered arrived exactly as promised and on time. The packaging was excellent and the condition of the rugs were perfect. An excellent and starighforward standar of service from start to finish.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear the rugs arrived exactly as promised and in perfect condition, and that you were satisfied with the packaging and service from start to finish. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Very overpriced for a thin piece of carpet. I couldn't recommend this runner to anyone.”

Helpful Report

Posted 10 months ago

Hi Helen, We’re sorry you feel the runner is overpriced. If you’d like, we can take another look at the product details and options to help ensure you’re getting good value. We do offer runners in a variety of thicknesses depending on our customers needs, with this information being found in the "product specification" section of all of our product listings. If you’re open to it, please reach out to help@runrug.com and we can review pricing or alternatives that might better suit your needs. Warm regards, Team Runrug

Posted 10 months ago

“Great service and great quality,liked that you can get different widths and lengths. Runner looks perfect in my hallway”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you appreciated the service, quality, and the option of different widths and lengths, and that the runner looks perfect in your hallway. If you need anything else, please let us know. Kind regards, Team Runrug

Posted 10 months ago

“Very pleased with my hallway runner.”

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Posted 10 months ago

Hi Deborah, Thank you for your wonderful feedback. We’re glad to hear you’re very pleased with your hallway runner. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Excellent service, great quality runners. Would recommend them, and would definitely buy again.”

Helpful Report

Posted 10 months ago

Hi Eileen, Thank you for your wonderful feedback. We’re glad you were pleased with the service and quality, and we appreciate your recommendations. We look forward to serving you again. Warm regards, Team Runrug

Posted 10 months ago

“Great quality at a reasonable price. Easy to use website. Very pleased with my hall runner”

Helpful Report

Posted 10 months ago

Hi Carolyn, Thank you for your wonderful feedback. We’re glad to hear you’re happy with the great quality at a reasonable price, and that you found our website easy to use. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Very efficient and quick delivery. I would definitely use them again.”

Helpful Report

Posted 10 months ago

Hi Amanda, Thank you for your wonderful feedback. We’re glad to hear the delivery was efficient and that you’d use us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Excellent service”

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Posted 10 months ago

Hi Ian, Thank you for your wonderful feedback. We’re glad to hear you had excellent service. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Perfect just what we needed in the kitchen”

Helpful Report

Posted 10 months ago

Hi Jennifer, Thank you for your fantastic review! We’re delighted to hear the Runrug is perfect for your kitchen and exactly what you needed. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Very disappointed that the original delivery went to my old address when I had previously been told my account details had been changed. I then had to have several phones and emails to get this amended.”

Helpful Report

Posted 10 months ago

Hi Julie, We’re very sorry to hear about the delivery mix-up and the frustration it caused with updating your account details. This isn’t the experience we want for our customers. Please let us know how we can assist you further. Warm regards, Team Runrug

Posted 10 months ago

“Great choice of style and size. Speedy delivery. Good quality.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for the lovely review! We’re thrilled you’re happy with the style, size, delivery, and quality. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Just what we wanted.Very pleased with product.”

Helpful Report

Posted 10 months ago

Hi James, Thank you for your fantastic review! We’re delighted to hear Runrug is exactly what you wanted and you’re very pleased with the product. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Great service from ordering a swatch to my rug being delivered very quickly! Loved I could choose the length and it already has a non slip backing! Just perfect, would thoroughly recommend! Thank you Rugrun!”

Helpful Report

Posted 10 months ago

Hi there, Thank you for the fantastic review! We’re thrilled you’re happy with the quick delivery, the option to choose the length, and the non-slip backing. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Good service and speedy delivery.”

Helpful Report

Posted 10 months ago

Hi Sara, Thank you for your fantastic review! We're delighted to hear you had good service and speedy delivery. If there’s anything else you need, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Great product at a good price and excellent service”

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Posted 10 months ago

Hi Timothy, Thank you for your fantastic review! We’re delighted you’re happy with the product, price, and our service. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“I absolutely love this stair runner True color to photo on website”

Helpful Report

Posted 10 months ago

Hi Roseann, Thank you for your fantastic review! We’re thrilled you absolutely love the stair runner and that the color matches the photo on our website. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Great company, rug is exactly as it looked online, made to measure but not too expensive”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your fantastic review! We’re delighted the rug matches your online image, fits as a custom size, and isn’t too pricey. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“I love it! It’s perfect!”

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Posted 10 months ago

Hi Margaret, Thank you for your fantastic review! We’re thrilled to hear it’s perfect for you. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“The runner I ordered arrived ahead of the estimated date, and was exactly what I ordered. I just installed it (procrastinator me), and it was WAY easier than expected! I would order from Runrug again in an instant.”

Helpful Report

Posted 10 months ago

Hi Wendy, Thank you for your great review! We’re thrilled the runner arrived ahead of schedule and was exactly what you ordered. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

“Excellent quality rugs, superb service and delivery, thanks”

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Posted 10 months ago

Hi Jeffrey, Thank you for your great review! We’re delighted you’re happy with the quality and our service and delivery. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 10 months ago

Runrug is rated 4.7 based on 8,529 reviews