Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,529 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Beautiful rug and great quality.”

Helpful Report

Posted 10 months ago

Hi Laurie, Thank you for sharing your feedback. We’re thrilled you’re happy with the beautiful rug and its quality. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Prompt delivery.Plenty of choice.Poor quality.”

Helpful Report

Posted 10 months ago

Hi Dennis, We’re really sorry to hear the quality didn’t meet your expectations. We’d like to help sort this out. Please share your order number and a couple of photos showing the issue so we can review options (replacement, refund, or alternative product). Warm regards, Team Runrug

Posted 10 months ago

“Hi team, I recently ordered a rug for my kitchen unfortunately the edge of rug keeps folding over and is a hazard for my elderly parents who are constantly tripping over, the rug itself was very expensive the amount I’ve paid I’m not happy with how it is”

Helpful Report

Posted 10 months ago

Hi Yasmin, We’re really sorry to hear about the edge folding and the safety concern for your family. We’d like to help sort this out. A member of our team will be in touch asap to support. Warm regards, Team Runrug

Posted 10 months ago

“Lovely , thick and soft , well made”

Helpful Report

Posted 10 months ago

Hi there, Thank you for sharing your feedback. We’re delighted to hear the Runrug is lovely, thick and soft, and well made. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“glad i found runrug online. they have lovely rugs and speedy deliveries”

Helpful Report

Posted 10 months ago

Hi kaya, Thank you for sharing your feedback. We're delighted you found Runrug online and that you love the rugs and speedy deliveries. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Great rug thank you 😊”

Helpful Report

Posted 10 months ago

Hi Galbraith, Thank you for sharing your feedback. We’re delighted to hear the Runrug is great. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Easy to order,great quality ,looks great fast delivery.”

Helpful Report

Posted 10 months ago

Hi Derek, Thank you for sharing your feedback. We’re delighted to hear the Runrug was easy to order, of great quality, looks great, and arrived with fast delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Very pleased with the runner in the hall. The colour and texture is perfect. It stays in place.”

Helpful Report

Posted 10 months ago

Hi Janice, Thank you for sharing your feedback. We’re delighted to hear the runner in the hall looks perfect, with the right colour and texture, and that it stays in place. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Great carpet , Great company. Our new carpet looks exactly like the one on your website.”

Helpful Report

Posted 10 months ago

Hi Hugh, Thank you for sharing your feedback. We’re delighted to hear the Runrug looks exactly like the one on our website and that you’re happy with the carpet. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Love these door bars, they’re only for decorative purposes but look amazing and so much cheaper than what they try and charge you at carpet shops! Love them. Delivery was quick and very well packaged.”

Helpful Report

Posted 10 months ago

Hi Alison, Thank you for sharing your feedback. We’re delighted you love the decorative door bars and that you found them great value compared to carpet shops. Great to hear the delivery was quick and well packaged. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Best runner I have ever bought”

Helpful Report

Posted 10 months ago

Hi Madeline, Thank you for sharing your feedback. We’re thrilled to hear the Runrug is the best runner you’ve ever bought! If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“I needed a running for my hallway. Easy to order from a great selection of colours, designs and sizes. The rug arrived quickly and wow! The quality and finish is amazing. Highly recommend”

Helpful Report

Posted 10 months ago

Hi Ali, Thank you for sharing your feedback. We’re delighted you found a running rug that’s perfect for your hallway, and that you’re pleased with the selection, speedy delivery, and the quality finish. It means a lot to hear you’d highly recommend us. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Huge choice of designs and sizes of runners - we were able to find one that was perfect for our hallway. The image online was an excellent representation of the design and colours of the runner we ordered - we got exactly what we were hoping for.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you found a perfect hall runner and that the online image matched the design and colours. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Had a Problem with the wrong colour delivered. Customer service was brilliant said not to send back the wrong one and they sent a replacement, unfortunately this was also the wrong colour. Quick response from my emil and have now delivered the correct colour. All with a weeks time scale. That's what I would hope all companies customer service was like but sadly they aren't. Thank you Joe great service. Will be back.”

Helpful Report

Posted 10 months ago

Hi Janice, Thank you for sharing your experience. We’re really glad to hear that the colour issue was resolved quickly and that you’re happy with the final delivery. We’ll pass your kind words about Joe on to the team. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“The rug wasn't heavy duty enough for our hallway. Customer service advice regarding returning was very good.”

Helpful Report

Posted 10 months ago

Hi Angela, Thanks for letting us know. We’re sorry the rug wasn’t heavy duty enough for your hallway. We’d like to help sort this out. Please share your order number and a couple of photos showing how it’s performing in your space so we can review options (refund, exchange, or alternative product). Warm regards, Team Runrug

Posted 10 months ago

“My carpet arrived quick and in good condition”

Helpful Report

Posted 10 months ago

Hi Kenneth, Thank you for your wonderful feedback. We’re glad to hear your carpet arrived quickly and in good condition. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Very pleased with my purchase. Rapid delivery.”

Helpful Report

Posted 10 months ago

Hi Clive, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with your purchase and that the delivery was rapid. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Purchased a hall runner from Runrug. Easy to order. Delivered very quickly. Good quality. Exactly what I wanted.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear the hall runner arrived quickly and was exactly what you wanted. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Excellent quality O k price Very quick delivery”

Helpful Report

Posted 10 months ago

Hi Hilda, Thank you for your wonderful feedback. We’re glad to hear the quality is excellent, the price is ok, and delivery was very quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

“Great company. Pleasant and efficient”

Helpful Report

Posted 10 months ago

Hi Carol, Thank you for your wonderful feedback. We’re glad to hear you found us pleasant and efficient. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 10 months ago

Runrug is rated 4.7 based on 8,529 reviews