Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,645 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The rug I ordered exceeded my expectations. The colors are as pictured and the quality is excellent. The measurements were spot on. I’m very pleased and would highly recommend this company.”

Helpful Report

Posted 11 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that the rug exceeded your expectations and that you’re pleased with the colors and quality. It's fantastic to know the measurements were spot on for you. Your recommendation means a lot to us! If you need any further assistance or have questions down the line, don’t hesitate to reach out. Enjoy your beautiful rug!

Posted 11 months ago

“Excellent service from order to delivery. First time I have used Runrug and will definitely order from them again.”

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Posted 11 months ago

Thank you so much for the amazing 5-star review! We're thrilled to hear that you had an excellent experience from order to delivery with us at Runrug. Your support means a lot, and we can't wait to assist you again in the future. If you need anything else or have any questions, don't hesitate to reach out. Enjoy your purchase!

Posted 11 months ago

“love the rugs so much have ordered and await the arrival of another”

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Posted 11 months ago

Thank you so much for the amazing 5-star review, Christine! We're thrilled to hear that you love your rugs and can't wait for your next one to arrive. Your enthusiasm means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy decorating!

Posted 11 months ago

“Love it great service very professional company”

Runrug 5 star review on 16th January 2025

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Posted 11 months ago

Thank you for your amazing 5-star review, Ann! We're thrilled to know you loved our service and found us to be professional. Your satisfaction means the world to us, and we strive to maintain this high standard. If you need any further assistance or have questions in the future, don’t hesitate to get in touch. Enjoy your experience with us!

Posted 11 months ago

“Good quality, good price, quick delivery”

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Posted 11 months ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be of good quality at a great price, along with quick delivery. Your satisfaction means the world to us, and it’s wonderful to see that reflected in your experience. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy shopping!

Posted 11 months ago

“Item as described and arrived on time.Very pleased with my new rug.”

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Posted 11 months ago

Thank you so much for the fantastic 5-star review, Susan! We're thrilled to hear that your rug arrived on time and as described. Your satisfaction is our top priority, and it's wonderful to know you're pleased with your new purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful rug!

Posted 11 months ago

“Loved the carpet, perfect measurements!”

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Posted 11 months ago

Thank you so much for the glowing 5-star review! We're thrilled to hear that you love your carpet and that the measurements are just right. It's always our goal to provide perfect fits for every space. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful new carpet!

Posted 11 months ago

“Excellent quality! I only received one runner instead of two so I emailed runrug and the company got back to me within a few hours and the second runner came within two days. Great service! I will definitely order from them again.”

Helpful Report

Posted 11 months ago

Thank you for the amazing 5-star review, Jan! We're thrilled to hear that you had a positive experience with our customer service and that your second runner arrived quickly. Your satisfaction means a lot to us, and we appreciate you noting our commitment to great service. If you have any questions or need assistance in the future, don’t hesitate to get in touch. We look forward to serving you again!

Posted 11 months ago

“Thank you Joe! Thank you Runrug! I had ordered some stair runner rods, and had not seen the end of the invoice to see the expected delivery date. It was the day my installer was leaving town! I talked to Joe stateside, and he and DHL got me the rods three days before the due date, in plenty of time for installation. Such a relief! Thanks to all involved. And the rods are beautiful to boot!”

Runrug 5 star review on 14th January 2025

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Posted 11 months ago

Thank you so much for the fantastic 5-star review, Stuart! We’re thrilled to hear that Joe and the DHL team were able to get your stair runner rods to you just in time for your installation. It’s great to know that you’re not only relieved but also happy with the beautiful rods. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your lovely new setup!

Posted 11 months ago

“Excellent quality and superb service. This is the second time I have ordered and would recommend to anyone.”

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Posted 11 months ago

Thank you so much for the amazing 5-star review, Mrs! We truly appreciate your kind words about our quality and service. It’s wonderful to hear that you've enjoyed your experience with us not just once, but twice! Your recommendation means the world to us. Should you need anything in the future or have any questions, don't hesitate to get in touch. Happy shopping!

Posted 11 months ago

“Great choice, quick delivery and good service have used twice now and would use again if needed.”

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Posted 11 months ago

Thank you so much for the fantastic 5-star review, Kevin! We’re thrilled to hear that you’ve had great experiences with our quick delivery and service. Your support means a lot to us and we’re always here to help if you need anything in the future. Looking forward to assisting you again whenever you need!

Posted 11 months ago

“This is the third item I have purchased from Runrug, very good quality, and good price, excellent communication from company, will definitely use again and would recommend to friends.”

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Posted 11 months ago

Thank you so much for your amazing 5-star review, Linda! We're thrilled to hear that you’ve had such a positive experience with our products and service. Delivering quality and ensuring excellent communication is what we strive for, so it’s fantastic to know you appreciate it. We can’t wait to welcome you back for your next purchase, and thank you for spreading the word to your friends! If you ever need assistance, just let us know. Happy shopping!

Posted 11 months ago

“Quick delivery and very good quality rugs”

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Posted 11 months ago

Thank you so much for the amazing 5-star review, Beverley! We're thrilled to hear that you enjoyed our quick delivery and found the quality of our rugs to be very good. Your satisfaction means everything to us! If you ever have any more questions or need help in the future, don't hesitate to reach out. Happy decorating with your new rug!

Posted 11 months ago

“As advertised. Easy transaction. Faster than Amazon Prime!!!”

Helpful Report

Posted 11 months ago

Thank you for the amazing 5-star review! We're thrilled to hear that your transaction was smooth and faster than expected. Providing quick and seamless service is our goal, and it's great to know we met your expectations. If you ever need assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 11 months ago

“Good choice of products. Website easy to use. Speedy delivery. Very nice runner for hallway.”

Runrug 5 star review on 13th January 2025

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Posted 11 months ago

Thank you so much for the lovely 5-star review, Margaret! We're thrilled to hear you found our product selection to be a great choice and that our website was easy for you to navigate. It's fantastic to know that your runner arrived promptly and that you're pleased with it in your hallway. If you need any help or have questions in the future, don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 11 months ago

“The runners are good quality.”

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Posted 11 months ago

Thank you for the fantastic 5-star review, Judith! We're thrilled to hear that you find our runners to be of good quality. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any questions or need assistance, don’t hesitate to get in touch. Enjoy your beautiful runners!

Posted 11 months ago

“Lovely quality,super fast delivery great value.Many thanks.”

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Posted 11 months ago

Thank you for the fantastic 5-star review, Ken! We're thrilled to hear that you are pleased with the quality, speed of delivery, and value of your purchase. Your satisfaction means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new rug!

Posted 11 months ago

“This hall runner is excellent quality well worth the money.😊”

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Posted 11 months ago

Thank you so much for the excellent 5-star review, Deborah! 😊 We're thrilled to hear that the quality of the hall runner exceeded your expectations and that you feel it was well worth the money. Your satisfaction means everything to us, and we truly appreciate your kind words. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 11 months ago

“Good prices.Lots of choice and lots of sizes,Deilivered on time even in this very bad weather.”

Helpful Report

Posted 11 months ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that you found great prices and a wide selection of sizes. We're also glad your delivery went smoothly, especially with the challenging weather. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need anything else or have any questions, don’t hesitate to reach out. Enjoy your new purchase!

Posted 11 months ago

“Prompt delivery and really good customer service”

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Posted 11 months ago

Thank you for the wonderful 5-star review, Christine! We’re so glad to hear that you experienced prompt delivery and received great customer service. Your feedback means a lot to us, and we’re always here to ensure that you have a fantastic experience. If you need anything else in the future, don't hesitate to reach out! Enjoy your purchase!

Posted 11 months ago

Runrug is rated 4.7 based on 7,645 reviews