Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,871 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Runrúg made it simple for me to measure my stairs properly so that I could arrive at a good estimate of footage with minimal waste. The added videos were especially helpful.”

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Posted 1 month ago

Hi Maria, Thank you for sharing your feedback. We’re glad Runrúg helped you measure your stairs accurately and achieve a good estimate with minimal waste, and that the added videos were helpful. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Excellent quality rug and great customer service.”

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Posted 1 month ago

Hi Anona, Thank you for your kind feedback. We’re glad you’re happy with the excellent quality rug and the great customer service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Quite quick for delivery but only by paying for it The stair runner itself is amazing I’m very impressed with its look and quality and the feel would highly recommend”

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Posted 1 month ago

Hi John, Thank you for sharing your thoughts. We’re thrilled you love the stair runner—great look, quality, and feel. We’ve noted your point about delivery speed linked to paid options. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Very pleased . Fits exactly how I wanted. Quick delivery . Good runner for the money .”

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Posted 1 month ago

Hi Dorothy, Thank you for your kind words. We’re delighted the Runrug fits exactly, with quick delivery and good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“excellent service and carpeting beautifully finished at each end”

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Posted 1 month ago

Hi there, Thank you for sharing your thoughts. We’re thrilled you enjoyed the excellent service and that the carpeting is beautifully finished at each end. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star feedback. We’re thrilled you’re happy with Runrug and grateful for your kind words about the look and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very pleased with rugs and e-mails keeping you up to date with delivery.”

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Posted 1 month ago

Hi there, Thank you for sharing your experience. We’re glad you’re pleased with the rugs and that you’ve found the delivery updates helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The runner rug I orderred was delivered swiftly. It is exactly as pictured on the website and is perfect for my requirements. Excellent.”

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Posted 1 month ago

Hi there, Thank you for your kind words. We’re thrilled the runner rug arrived swiftly and is exactly as pictured and perfect for your requirements. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Beautiful rugs with amazing customer service. Highly recommended!””

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Posted 1 month ago

Hi there, Thank you for your wonderful feedback. We’re thrilled you’re happy with the rugs and our customer service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good prompt service, looks like a nice rug.”

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Posted 1 month ago

Hi Roger, Thank you for your kind words. We’re glad you found the service prompt and that the rug looks nice. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 month ago

“The quality and appearance was wonderful.I loved the price,and it came when told it would.”

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Posted 1 month ago

Hi Diane, Thank you for your wonderful review. We’re thrilled the quality, appearance, price, and timely delivery met your expectations. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very pleased with the rug and quality”

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Posted 1 month ago

Hi Heather, Thank you for sharing your feedback. We’re thrilled you’re pleased with the rug and its quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good delivery and good quality”

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Posted 1 month ago

Hi Thomas, Thanks for sharing your feedback. We’re glad to hear you’re happy with the delivery and the quality of the Runrug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Wow, this runner rug is even better than the pics suggest! It fits my Victorian hall beautifully & the biggest bonus, is how much warmer it is. Oh yes, the colour compliments the tiling on the floor as well. Full marks Run Rug—def 5*’s from me!”

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Posted 1 month ago

Hi Ann, Thank you for your wonderful review! We’re thrilled the runner rug fits your Victorian hall, adds warmth, and complements the tiling. Much appreciated for the 5 stars! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good quality. Very pleased with purchase.”

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Posted 1 month ago

Hi Michael, Thank you for sharing your feedback. We’re delighted you’re pleased with the quality and your purchase. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very pleased with the runner, exactly what we wanted and it looks a treat fitted. Great pattern to work around the winding stairs as well. Ordered the underlay and gripper set as well which made fitting simple and the runner much more conftable to walk on. Not forgetting, a genuine next day delivery service. Two orders, both arrived the following day and over the Christmas period. So a big thank you and if I need another runner or know someone who does they will be aimed at Runrug. Big thank you guys and gals.”

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Posted 1 month ago

Hi Gary, Thank you for your brilliant review. We’re so pleased the runner was exactly what you wanted and it fits well around the winding stairs. Great to hear the underlay and gripper set made fitting simple and more comfortable to walk on. Delighted the delivery was next day for both orders, even during Christmas. We really appreciate the recommendation. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Perfect rug well made and good quility”

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Posted 1 month ago

Hi mrsmichelleclements, Thank you for your kind words. We’re delighted you’re happy with the rug—well made and good quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Great rug, really well made and quality feel”

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Posted 1 month ago

Hi Mairi, Thank you for taking the time to share your thoughts. We’re thrilled you’re happy with the Runrug—great quality and a nice feel. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Love my new porch runner. The blue tartan looks great. Really happy with my purchase”

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Posted 1 month ago

Hi Kerry, Thank you for your kind words. We’re delighted you love the porch runner and that the blue tartan looks great. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 month ago

“Easy to navigate website. Great quality rugs. Very fast dispatch. Returning customer ans would buy from this retailer again.”

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Posted 1 month ago

Hi Vickie, Thank you for your kind words! We’re thrilled you had an easy shopping experience, love that you’re happy with the quality, and that we could dispatch quickly. We really appreciate you returning to shop with us and look forward to welcoming you again. Warm regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 7,871 reviews