Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,438 Reviews

67 %

of reviewers recommend Runrug

4.7

Based on 8,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my runner rug bought two”

Helpful Report

Posted 1 month ago

Hi Jennifer, Thanks for sharing. We’re glad you’re very pleased with your runner rug—buying two sounds like a great fit. Kind regards, Team Runrug

Posted 1 month ago

“Delivery was quick.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad the delivery was quick. Kind regards, Team Runrug

Posted 1 month ago

“First time Runrug buyer. Found the website easy to use - lots of choice, clear photos of products (and accurate in terms of my order) and ability to choose length of runner. The kitchen rug chosen arrived quickly and is well-made, as well as strong and sturdy. Should survive years of footfall and the cats' claws! Happy customer.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad the site was easy to use, the photos were accurate, and the length option worked for you. Pleased the kitchen rug arrived quickly and has the quality you’re happy with for years of footfall and feline use. Kind regards, Team Runrug

Posted 1 month ago

“I ordered two custom length Tribal Grey rug runners. They smelled toxic even after airing them out on the patio, generously sprinkling them with baking soda and cleaning them with a bleach/water solution. The rugs were so noxious they caused me to have a headache. Although these were cutom sized rug runners, Runrug honored a free return and has promised to refund the full amount to my credit card. I received suggestions from Rugrun associates regarding ways to remove the odor. After attempting those suggestions, the rugs still emitted odor. Rugrun was apologetic and graciously accepted the return. I appreciate the timely responses and resolution I experienced with ordering from Rugrun.”

Helpful Report

Posted 1 month ago

Hi Nancy, Thanks for sharing. We’re glad the issue was addressed and the return/refund was handled. If you need anything else, we’re here. Kind regards, Team Runrug

Posted 1 month ago

“Exactly what i ordered and delivered very quickly”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad it was exactly what you ordered and delivered quickly. If you need anything else, we’re here. Kind regards, Team Runrug

Posted 1 month ago

“A very good product delivered promptly and at a reasonable price!”

Helpful Report

Posted 1 month ago

Hi Dick, Thanks for sharing. We’re glad the product was delivered promptly and at a reasonable price. If there’s anything else you need, we’re here. Kind regards, Team Runrug

Posted 1 month ago

“Belle qualité et rendu parfait”

Helpful Report

Posted 1 month ago

Bonjour, Merci pour ce retour. Nous sommes ravis que la qualité et le rendu vous plaisent. Si vous avez besoin de quelque chose d'autre, nous sommes là. Bien cordialement, Team Runrug

Posted 1 month ago

“Very practical as protection to kitchen wooden floor and looks good as well.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad Runrug feels practical for protecting your kitchen wooden floor and that it also looks good. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Ordering was easy, delivering was efficient and quality was pretty good for the price.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad ordering was easy, delivery was efficient, and you’re happy with the quality for the price. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Everything good the Rug fits well and the colour was perfect and happy with the price”

Helpful Report

Posted 1 month ago

Hi Stephen, Thanks for sharing. We’re glad the rug fits well, the colour is perfect, and you’re happy with the price. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Rug looks lovely very pleased it was a good price and a very quick delivery thank you”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad you found the rug lovely, at a good price, and that it arrived quickly. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Lovely design and quality for the price and delivered on time”

Helpful Report

Posted 1 month ago

Hi John, Thanks for sharing. We’re glad you found the design and quality great and that it arrived on time. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Very pleased with the quality of the runners and how quickly they arrived.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad you’re pleased with the quality of the runners and how quickly they arrived. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Very happy with my purchases just what I needed colour is perfect and quality is great i would buy goods agsin from Runrug”

Helpful Report

Posted 1 month ago

Hi Catherine, Thanks for sharing. We’re thrilled you’re happy with the colour and quality, and that you’d buy from Runrug again. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Excellent service and stairs look amazing”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad you had excellent service and that the stairs look amazing. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Great quality , outstanding customer service”

Helpful Report

Posted 1 month ago

Hi Darlene, Thanks for sharing. We're so glad you’re happy with the great quality and outstanding customer service. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Lovely fabric, colour just right price perfect.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. So glad you love the fabric, colour, and price. If you need anything else, we're here. Warm regards, Team Runrug

Posted 1 month ago

“Prompt service. My hallway is 20 feet long so it took a while to find a place that offered that length!”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We're glad the service was prompt and that you found a length that fits your 20-foot hallway. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 1 month ago

“Very pleased with the product and the staff. Folks were very responsive and helpful on our inquiry. Shipping to the USA was amazingly fast and very reasonable. Will recommend TunTug to friends.”

Helpful Report

Posted 1 month ago

Hi there, So glad to hear you’re pleased with the product and the staff’s responsiveness. It’s great that shipping to you was fast and reasonable. If you need anything else, we’re here. Warm Regards, Team 'Runrug' :)

Posted 1 month ago

“Super quality rugs and arrived promptly as requested.”

Helpful Report

Posted 1 month ago

Hi there, So glad the rugs are of super quality and arrived promptly as requested. If you need anything else, we're here. Warm Regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 8,438 reviews