Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of patterns, colours and sizes and quick delivery - thank you.”

Helpful Report

Posted 2 months ago

Hi Mr., Thank you for your fantastic review! We're so glad to hear that you appreciate our wide range of patterns, colours, and sizes, as well as our quick delivery. Your support means the world to us! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“excellent!”

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Posted 2 months ago

Hi Claudia, Thank you for your excellent review! We're so happy to hear that you had a great experience with us. Your support means the world to us! We look forward to having you back soon! Thanks for choosing Runrug!

Posted 2 months ago

“Been down two weeks now and very happy with Runrug. Runs the length of my hallway 5 meters plus. Lightens up hallway at a reasonable price and quality.”

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Posted 2 months ago

Hi Matthew, Thank you for your fantastic review! We're so glad to hear that your Runrug is brightening up your hallway and that you’re happy with the quality and price. Nothing makes us happier than knowing our rugs are bringing joy to our customers' homes! We hope to see you back soon for your next rug! Thanks for choosing Runrug!

Posted 2 months ago

“Exactly like the picture. Prompt delivery. Excellent product and customer service.”

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Posted 2 months ago

Hi there, Thank you so much for your amazing review! We're so glad to hear that your product arrived exactly as pictured and that you experienced prompt delivery and excellent customer service. Your kind words inspire us to keep providing the best for our valued customers! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Very good service delivery on time delighted with the rug.”

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Posted 2 months ago

Hi Eileen, Thank you for your amazing review! We're so pleased to hear that our service met your expectations and that you're delighted with your rug. Your satisfaction is what we strive for! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Very good! The quality is great and no problems for returns for cut to measure runner or carpets. I definitely will shop again with RunRugs.”

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Posted 2 months ago

Hi Vasilica, Thank you for your wonderful review! We're thrilled to hear that you found our products' quality great and that the return process for cut-to-measure items was hassle-free. Your satisfaction means everything to us, and we can't wait to welcome you back! Thanks for choosing RunRug!

Posted 2 months ago

“I have given 5stars for the quality however paying for next day delivery then receiving it 2days later I was not impressed. Especially as the email said it would be delivered next day then receiving an email from dHL saying it’s a day later. A refund for delivery is the least that should happen”

Helpful Report

Posted 2 months ago

Hi Joan, Thank you for your honest feedback! We're delighted to know you appreciate the quality of our product. However, we sincerely apologise for the inconvenience with the delivery delay. We completely understand how frustrating that can be, especially when you were expecting it the next day. Your suggestion for a delivery refund is noted, please email help@runrug.com and we refund your delivery cost. We truly appreciate your support & custom Thanks for choosing Runrug!

Posted 2 months ago

“I received my order on time as promised, very happy with the product.”

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Posted 2 months ago

Hi Bibi, Thank you for your fantastic review! We're thrilled that your order arrived on time and that you're happy with the product. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Nice looking rug. Good quality, easy to clean. Purchased twice. Very pleased.”

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Posted 2 months ago

Hi there, Thank you for your amazing review! We're so glad to hear that you love the look and quality of your rug, and that you found it easy to clean. It's wonderful to know you've chosen us twice - your satisfaction is our top priority! We can't wait to serve you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Prompt, reliable service and great choice and quality of rugs and runners. Perfect. Thanks.”

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Posted 2 months ago

Hi Jonathan, Thank you so much for your fantastic review! We're thrilled to hear that you found our service prompt and reliable, and that you appreciated the great selection and quality of our rugs and runners. We really appreciate your support!

Posted 2 months ago

“Easy to order. Prompt service, delivery and useful follow up.”

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Posted 2 months ago

Hi there, Thank you for your wonderful review! We’re delighted to hear that you found the ordering process easy and appreciated the prompt service and follow-up. Your feedback means a lot to us! Thanks for choosing Runrug!

Posted 2 months ago

“Amazing quality and delivered quickly. I can't believe how beautiful the rug is and it is so comfortable to walk on. Needed 27ft long for a very narrow (less than 2.5 ft wide) hallway.”

Runrug 5 star review on 23rd February 2025

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thank you for your amazing review! We're so glad to hear that you love the quality and comfort of the rug, and that it was delivered quickly. It’s wonderful to know it’s a perfect fit for your hallway! We truly appreciate your support!

Posted 2 months ago

“They work! Do I need to say more? I've bought so my other types which don't work, but these do!”

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Posted 2 months ago

Hi Christine, Thank you for your fantastic review! We're thrilled to hear that our rugs are working well for you after trying other options. Your satisfaction means everything to us! Thanks for choosing Runrug!

Posted 2 months ago

“We bought two pieces of Aztec Beige runner for our hall. The colour has blended well with existing decor and the two pieces seem to keep in place well. Very pleased”

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Posted 2 months ago

Hi, Thank you for your lovely review! We're so pleased to hear that the runner complements your decor and stays in place well. Enjoy your new hallway addition, and thanks for choosing us!

Posted 2 months ago

“Good quality product that does not slip!”

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Posted 2 months ago

Hi Roland, Thank you for your review! We're so glad to hear that you're happy with the quality and non-slip feature of your purchase. Enjoy!

Posted 2 months ago

“I am pleased with product and communication I got from Runrug”

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Posted 2 months ago

Hi Ali, Thank you for your kind words! We're so glad you're happy with both the product and our communication. We appreciate your support and hope to see you again in the future! Thank you.

Posted 2 months ago

“Fast delivery and great customer service when we realised we had ordered the wrong size. Easy free returns and replacement ordered in one phone call.”

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Posted 2 months ago

Hi Anna, Thank you for your kind review! We're so glad to hear you had a smooth experience with our returns process and customer service. If you ever need anything else, we're always happy to help! Thanks again!

Posted 2 months ago

“Nice quality hall runner. So far doesn't seem to be slipping. Arrived promptly. Very pleased with this item..”

Helpful Report

Posted 2 months ago

Hi Linda, Thank you for your kind review! We're so glad to hear you're happy with your hall runner and that it's working well for you. If you ever need anything else, we're here to help. Enjoy your new runner! Thanks again!

Posted 2 months ago

“The runner looks awesome on my stairs. This is the main focus when you enter my front door. The service was very easy and quality of the product is very nice, just as pictured on the website. I would reccomend Runrug to friends and family.”

Helpful Report

Posted 2 months ago

Hi Debra, Thank you so much for your kind words! We're thrilled to hear that your runner looks amazing on your stairs and that you're happy with both our service and product quality. Your recommendation means a lot to us! If you ever need anything in the future, we’re always here to help. Enjoy your new runner! Thank you.

Posted 2 months ago

“Really good service to be able to order samples, which I have done. Will definitely order runner when final descion made. Have used this company before and please with both quality of item and delivery.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your kind review! We're glad you found our sample service helpful and appreciate your continued support. We look forward to assisting you with your runner order when you're ready. If you need any help in the meantime, feel free to reach out!

Posted 2 months ago

Runrug is rated 4.8 based on 6,929 reviews