Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 2 months ago

Hi Roger, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service. It truly motivates us to know we're meeting our customers' expectations. We appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“We were reluctant to order carpet online as you can't see what you're buying Took a chance and were very pleasantly surprised The runners we ordered were spot on for measurements colour and quality Delivered in two days Excellent service Would definitely use again Thank you”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you took a chance on ordering online and were pleasantly surprised with your runners. It's wonderful to know that the measurements, colour, and quality met your expectations, and we're glad to have delivered them so quickly. Your satisfaction is our top priority, and we truly appreciate your trust in us. We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“This is just what I needed to make underlays for various mats on hard surfaces, as I have problems with my feet.”

Helpful Report

Posted 2 months ago

Hi Howard, Thank you for your fantastic review! We're thrilled to hear that our product is just what you needed for your mats on hard surfaces. Your comfort is very important to us, and we’re glad to know it's making a difference for your feet. We truly appreciate your support and hope to assist you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Beautiful stair runner and stair rods purchased. Delivery was quick, the runner and stair rods are quality. Very happy.”

Helpful Report

Posted 2 months ago

Hi Alan, Thank you for your glowing review! We're thrilled to hear that you're happy with your beautiful stair runner and stair rods. Quick delivery and quality products are what we aim for, and it's wonderful to know we've met your expectations. We appreciate your support and hope to welcome you back soon! Thanks for choosing Runrug!

Posted 2 months ago

“I’m delighted with my hall rug. Not only is it beautiful, it’s also great quality.”

Helpful Report

Posted 2 months ago

Hi Patricia, Thank you so much for your lovely review! We're thrilled to hear that you're delighted with your hall rug and appreciate your kind words about its beauty and quality. It's wonderful to know that our products have made a positive impact in your home. We appreciate your support and can't wait to serve you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Excellent service excellent quality great prompt delivery very pleased thanks 👍”

Helpful Report

Posted 2 months ago

Hi Hugh, Thank you for your fantastic review! We're delighted to hear that you were pleased with our service, quality, and prompt delivery. Your satisfaction means the world to us, and it's great to know we hit the mark for you! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Having previously ordered samples runner as expected. Delivered on time.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful review! We're glad to hear that your runner samples were delivered on time and met your expectations. It's always our goal to provide a seamless experience for our customers. We appreciate your support and hope to see you back again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Super service, fast delivery and fantastic rugs just as described”

Helpful Report

Posted 2 months ago

Hi Keith, Thank you for your wonderful review! We're thrilled to hear that you had a super experience with our service and found the delivery to be fast. It’s fantastic to know that you love the rugs just as described! We appreciate your support and look forward to welcoming you back in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Good quality, looks lovely.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you for your wonderful review! We're so glad to hear that you find the quality of your purchase to be top-notch and that it looks lovely in your space. Your satisfaction is our priority, and it's great to know we met your expectations. We appreciate your support and hope to welcome you back soon! Thanks for choosing Runrug!

Posted 2 months ago

“Top merci pour la réactivité Xc”

Helpful Report

Posted 2 months ago

Salut Xavier, Merci beaucoup pour votre commentaire! Nous sommes ravis que vous ayez apprécié notre réactivité. Votre satisfaction est notre priorité, et c'est toujours un plaisir de savoir que nous avons pu répondre à vos attentes. Nous vous remercions de votre confiance et espérons vous revoir bientôt ! Merci d'avoir choisi Runrug !

Posted 2 months ago

“Efficient, good quality and a brilliant choice.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that you found our service efficient and our products to be of good quality. It's great to know that you believe we offer a brilliant choice. Your satisfaction is what we aim for, and feedback like yours motivates us to keep delivering our best. We truly appreciate your support and look forward to serving you again! Thanks for choosing Runrug!

Posted 2 months ago

“Excellent service. Delivered on time. Great quality runner”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with our service and the quality of your runner. Timely delivery and great products are what we strive for, and it’s great to know we hit the mark! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Exactly what I ordered and came in a timely manner. Thank you”

Helpful Report

Posted 2 months ago

Hi Shelley, Thank you so much for your fantastic review! We're thrilled to hear that you received exactly what you ordered and that it arrived in a timely manner. Your satisfaction is our priority, and we're grateful for your support! Looking forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“excellent product efficient service”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your kind words! We're thrilled to hear you’re happy with the product and our service. We appreciate your support! Thanks again!

Posted 2 months ago

“Excellent quality rug, well packaged and good tracking”

Runrug 5 star review on 27th February 2025

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for your fantastic review! We’re thrilled to hear that you found the quality of our rug to be excellent and that it was well packaged with good tracking. Your satisfaction is our top priority! We can’t wait to serve you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“This rug is very good in my hallway. Nice and bright”

Helpful Report

Posted 2 months ago

Hi Julia, Thank you for your lovely review! We're delighted to hear that the rug is brightening up your hallway. Your satisfaction truly makes our day! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“I have ordered a few different rugs/runners from Runrug and am completely satisfied. Appreciate the wide variety of options, reasonable pricing and quick delivery.”

Helpful Report

Posted 2 months ago

Hi Ted, Thank you for your wonderful review! We’re thrilled to hear that you’re completely satisfied with your rugs and runners. It’s great to know you appreciate our variety, reasonable pricing, and quick delivery – your feedback truly means a lot to us! We can’t wait to welcome you back for your next purchase! Thanks for choosing Runrug!

Posted 2 months ago

“really good service, and a nice item as well...”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for your fantastic review! We’re so glad to hear that you enjoyed our service and are happy with your item. Your satisfaction is incredibly important to us! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Helpful customer service. Enabled me to choose correct product for my needs.”

Helpful Report

Posted 2 months ago

Hi Miss, Thank you for your kind review! We're so glad to hear that our customer service was helpful in guiding you to the right product for your needs. Your feedback is invaluable to us! We look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“PERFECT runner for our hallway, excellent service and a good quality product.”

Helpful Report

Posted 2 months ago

Hi Elaine, Thank you for your fantastic review! We're so pleased to hear that our runner is perfect for your hallway and that you experienced excellent service. Your kind words about our product quality truly inspire us! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

Runrug is rated 4.8 based on 6,929 reviews