Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“used Rug Run before. Their ability to deliver on time is appreciated. only wish they could provide contacts for carpet installers in the area.”

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Posted 1 year ago

“Rug is great. Customer service were great. Delivery very poor. Suggest you use an alternative courier”

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Posted 1 year ago

“Lovely rug and matching mat. Had to wait a few weeks but I knew that when placed the order. Issue with the courier who didn't follow instructions and I was not aware the package would come in separate deliveries”

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Posted 1 year ago

“Delivered on time well packaged so no complaints about that element of the company.”

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Posted 1 year ago

Thanks so much for your 4-star rating, Gareth! We're especially glad that the delivery and packaging were up to your expectations. It means so much to us to know that we've delighted a loyal customer like you. Thanks for your support!

Posted 1 year ago

“As described. Good quality.”

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Posted 1 year ago

Thank you for your 4 star rating for Runrug! We are very grateful for the kind words. We appreciate your positive feedback!

Posted 1 year ago

“Efficient service! Like black/zebra, husband hated the other one sadly so is there any way I can return that one?”

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Posted 1 year ago

Hi Doonan, Thank you for your great feedback! If you are still wanting assistance please contact us directly (help@runrug.com) and we will do all we can to help you :)

Posted 1 year ago

“Although a few problems cropped up the service was very good and responsive.”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug, Michael! We are glad to hear that you found the service to be very good and responsive, despite a few problems. Appreciate your feedback!

Posted 1 year ago

“looks good, but quality not great”

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Posted 1 year ago

“Was delivered earlier than expected. The colour was a little darker than expected.”

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Posted 1 year ago

“I like the rugs, they look durable, time will yell”

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Posted 1 year ago

“Good value but I would have liked it better if edge's had been bound”

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Posted 1 year ago

“The rugs are absolutely great - just what we wanted. The only downside which isn't Runrug's fault was that I paid for next day delivery and that didn't happen.”

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Posted 1 year ago

“Hall carpets are lovely, really made a difference”

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Posted 1 year ago

“Ordering straightforward; early delivery with no problems, runner is to size and pattern very good; could have a tiny bit thicker but you get what you pay for. All in all a good experience and happy with the outcome. Would use this company again.”

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Posted 1 year ago

“Lovely Rug, arrived slightly late but with a lovely gesture from the Co. I decided to wait and to my surprise it arrived within 2 days,thank you”

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Posted 1 year ago

Hi Meena, Thank you for your positive review. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Rugs are great but delivery was a fiasco”

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Posted 1 year ago

Hi Thomas, Thank you for your review, we're happy to see you're pleased with your order. We're very sorry that you have experienced a problem with the delivery service. Please do contact us directly if there is anything that we should be aware of and we will do our best to support you. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Very happy with my order also came very quickly”

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Posted 1 year ago

Hi Vera, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Came in excellent time and is a good rug”

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Posted 1 year ago

Hi Lynette, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Ordering was east and delivery was within 3 days. Excellent service.”

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Posted 1 year ago

Hi Linda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order and we're very pleased to hear the delivery was fast as well. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“The doormat arrived well packed and in good time. The wrong one was sent but it looks similar so not a problem.. it still does the job..”

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Posted 1 year ago

Hi Carmen, Thank you for your positive review and although we're very sorry that we sent the incorrect product, we're happy to see you're pleased with it. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,929 reviews