Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, lovely rug”

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Posted 1 year ago

“Excellent service a bit disappointed with the thinness of the rug, lovely true colour.”

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Posted 1 year ago

“Joe is very easy to deal with at Runrug; polite and understanding. The website wants updating when a sale is on because Reward points cannot be used then, but there's nothing to say this.”

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Posted 1 year ago

“Happy with rug and the delivery service.”

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Posted 1 year ago

“The rug looks good, but is clearly cut off from a longer roll... the ends are not bound. I hope this doesn't cause problems in the long term. I may bind it with tape. Delivered in good time. Thank you.”

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Posted 1 year ago

“Love the colours on our hallway runners. Not quite the quality thickness I’d imagined so maybe a little on the expensive side, but they look great so will keep.”

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Posted 1 year ago

“Pleased with purchase and service thank you”

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Posted 1 year ago

“Only problem is the rug isn't really approprate for stair installation the backing is rubber and rug ripped if stretched... just not appropreate backing.”

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Posted 1 year ago

“Rug is nice, also lays well. The thickness and density however is not quite what I expected for the price.”

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Posted 1 year ago

“posted on time, answered my e mail same day good”

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Posted 1 year ago

“service from you good however you were let down by service from you elected courier.”

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Posted 1 year ago

“All good I just somehow orered the wrong size - however it came quickly and does the job if not too small”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 4-star rating. We appreciate your feedback and are glad to hear that your experience with Runrug was generally positive. We understand that sometimes mistakes happen. However, we're thrilled that your order arrived quickly and that it still serves its purpose, even if it's a bit small. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your support.

Posted 1 year ago

“I ordered a hallway runner Was pleased with the quality and it does the job Would recommend this company”

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Posted 1 year ago

Thank you for taking the time to rate Runrug with 4 stars! We truly appreciate your positive feedback. We are thrilled to hear that you ordered a hallway runner and were pleased with the quality. Our team takes immense pride in selecting high-quality products that meet the needs and expectations of our customers. It's great to hear that the runner is doing its job in your hallway. Your recommendation means a lot to us, and we are grateful for your support. Should you need any further assistance, please don't hesitate to reach out. We are always here to help. Thank you again for your kind words and for choosing Runrug.

Posted 1 year ago

“Order and delivery went smoothly. The only comment is that the picture of the carpet we selected on your site appeared a darker shade than the actual runrug we received.”

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Posted 1 year ago

Thank you for taking the time to rate Runrug and award us with 4 stars! We truly appreciate your feedback and are thrilled to know that your order and delivery went smoothly. We apologize for any inconvenience caused by the difference in shade. We strive to provide accurate representations of our products online, but sometimes variations in lighting or screen displays may affect the perception of color. Nonetheless, we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. We value your satisfaction and are here to assist you. Thank you again for choosing Runrug!

Posted 1 year ago

“wanted a rubber back”

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Posted 1 year ago

Thank you for taking the time to share your feedback on our Scroll Cream Hallway Carpet Runner. Our Scroll range features a woven/hessian backing which can slip on hard flooring without our anti-slip underlay underneath. If you would like any further assistance with this matter, please contact our Customer Service Team at help@runrug.com :)

Posted 1 year ago

“when the rug ordered was delivered to the wrong address the error was dealt with quickly”

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Posted 1 year ago

Thank you so much for taking the time to leave us a review and rating our service on Runrug. We truly appreciate your 4-star rating and your feedback. We are sorry to hear about the mix-up with the delivery of your rug to the wrong address. However, we are thrilled to know that our team promptly resolved the error and ensured that the rug reached you without any further delay. We strive to provide efficient and reliable service to all our customers, and it makes us happy to hear that we were able to rectify the situation quickly. Once again, thank you for your kind words and for choosing Runrug. We look forward to serving you again in the future.

Posted 1 year ago

“Arrived as promised. Nice product”

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Posted 1 year ago

“Une commande qui a eu quelques problèmes mais le service client a été très réactif et de très bonne volonté. Opinion favorable pour cet achat.”

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Posted 1 year ago

“Website easy to use. Delivery as stated and very quick. A bit more pricey than other sites, but offered wider runner than others and I needed that width.”

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Posted 1 year ago

Thank you for your 4-star rating, Jillian! We are pleased to hear that you found the website easy to use and the delivery was as promised. We are glad that you found exactly what you needed!

Posted 1 year ago

“Hard wearing, more Grey/ blue than grey.”

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Posted 1 year ago

Thank you, Alvin, for giving Runrug a 4-star rating! We're so glad to hear you've found it to be hard-wearing, sometimes the colour can appear slightly differently online depending on your screen and screen settings, but we hope it still does the job for you :) Thanks again!

Posted 1 year ago

Runrug is rated 4.8 based on 6,929 reviews