Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“I would have liked to given a 5 star review, but the packaging of the rugs let the experience down. Both rugs were of excellent quality and true to the online colours, shades and sizes. Shipment was fast and delivered on time. However, the plastic wrap packaging was very thin and was torn open in transit exposing the rug to possible damage or dirt. For the weight and size of the rug it should have been packed in a more secure and stronger product. I highly recommend this company but it needs to review its packaging technique asap.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your thoughtful review! We're thrilled to hear that you found the rugs to be of excellent quality and true to their online representation. We truly appreciate your feedback regarding the packaging; it’s something we take seriously and will definitely look into improving to ensure a better experience in the future. Your recommendation means a lot to us, and we hope to welcome you back soon! Warm regards, Team Runrug

Posted 1 year ago

“All round good company to deal with and generally met promises. When my order was delayed I received an apology, clear explanation and deadline for the revised delivery, which was indeed met. Very responsive customer service, even giving me an unexpected discount for my inconvenience.”

Helpful Report

Posted 1 year ago

Hi Angus, Thank you for your kind review! We're pleased to hear that you found our customer service responsive and that we met your expectations, even during a delay. Your understanding and recognition of our efforts mean a lot to us! We look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 1 year ago

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Helpful Report

Posted 1 year ago

Hi Maurice, Thank you for your wonderful review! We're so pleased to hear you enjoyed your experience with us. It’s great to know that our site met your expectations and that you appreciated our service. Your feedback truly inspires us to keep doing our best! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 1 year ago

“Good product and quickly delivered”

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Posted 1 year ago

Hi Helen, Thank you for your kind review! We're thrilled to hear that you found our product to be good and that the delivery was quick. Your satisfaction is our top priority, and we're grateful for your feedback! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 1 year ago

“Well made product. Delivered on time. Tends to curl a little when placed on a carpeted floor ; better performance on a solid floor. However doesn't 'creep' when on carpeted surface.”

Helpful Report

Posted 1 year ago

Hi R, Thank you for your thoughtful review! We’re delighted to hear that you found our product well made and enjoyed the timely delivery. Your feedback about the performance on different surfaces is very helpful and appreciated! We look forward to serving you again soon. Warm regards, Team Runrug

Posted 1 year ago

“The service was timely and I was quickly informed that one of the samples I ordered was out of stock. Response back from customer service inquiring about next availability was promptly responded to. My only concern is the sample/ rug that is no longer in stock with no new date for availability shows up on my internet feeds every single time I open them. Shouldn't that be taken off the sales/promotion internet feeds? It makes it appear it's available, when it's not.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you received timely service and prompt responses regarding your samples. Your feedback about the out-of-stock item appearing in your feeds is appreciated, and we understand how that can be confusing. We’re always working to improve our customer experience, and we’ll take your comments on board regarding inventory visibility. We hope to serve you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Very nice carpets”

Helpful Report

Posted 1 year ago

Hi Kim, Thank you for your wonderful review! We're so glad to hear that you think our carpets are very nice. Your satisfaction means the world to us! If there's anything else we can help you with or if you have any questions, please don’t hesitate to reach out. We truly value your support! Best regards, The Runrug Team.

Posted 1 year ago

“I absolutely love this stair tuner-very classy. However, the in second order I placed there were two spots that had1 1/2” defects spots. I was very disappointed as I could not wait to have the piece returned for a new piece due to my contractor's schedule and move in date in my unit.”

Helpful Report

Posted 1 year ago

Hi Julia, Thank you for your review and for sharing your thoughts with us! We're so glad to hear that you love the stair tuner and find it classy. We truly value your feedback regarding the defects, and we apologize for any inconvenience this may have caused you during your project. Would you be kind enough to forward the images onto our team using help@runrug.com and we will gladly investigate the cause of this. We’re here to help! Best regards, The Runrug Team.

Posted 1 year ago

“Order delivered as scheduled, clearly the item we ordered.”

Helpful Report

Posted 1 year ago

Hi Kenneth, Thank you for your positive review! We're glad to hear your order was delivered as scheduled and that you received the item you were expecting. Your satisfaction is incredibly important to us! If you have any questions or need further assistance, please feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

“Love the quality. Getting the sizes you need to fit your areas. Use thier runners on a lot of tile and hardwood floors for change in decor. Needed some rushed out for a dog having back leg issues, received quickly through DHL, now she can help get her legs back under her without our assistance.”

Helpful Report

Posted 1 year ago

Hi Ellen, Thank you for your fantastic review! We're delighted to hear that you love the quality of our runners and found the perfect sizes to fit your spaces. It's wonderful that they are helping your dog feel more comfortable and regain her confidence. If you have any questions or need further assistance, just let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 year ago

“The rugs are good the service is good however the extra discount for signing up to receive latest deals etc has never ever worked and I have bought 5 rugs. I do feel that obtaining my details and then not able to use the discount code is misleading.”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for taking the time to leave us a review! We're glad to hear that you’re pleased with the rugs and the service you received. We sincerely apologize for any inconvenience regarding the discount code. We strive to make our promotions work seamlessly for our customers, and your feedback is invaluable. We will look into this issue to ensure it doesn’t cause confusion in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, The Runrug Team.

Posted 1 year ago

“Great service but little lacking in quality”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your feedback — we’re really pleased to hear you were happy with the service you received! We’re sorry to hear that the quality didn’t quite meet your expectations. We’re always looking to improve, so if you’d be happy to share a bit more detail about what you felt was lacking, we’d love the opportunity to look into it and see how we can do better. We'll copy our email address below for you to contact us. Thanks again for your support, and we hope to welcome you back in the future. help@runrug.com

Posted 1 year ago

“Very pleased with the 2 runners but surprised that I had to trim the mesh anti slip items so as not to show.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your review! We're thrilled to hear that you're pleased with your runners! We appreciate your feedback regarding the mesh anti-slip items; it's always good to know how we can improve our products for our customers. It's great to see that you were able to make them work for your setup! Thank you for choosing Runrug, and we hope to serve you again soon!

Posted 1 year ago

“Sent 25 March. Scheduled delivery 28 March. Actual delivery 2 April not 31 March.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for your feedback! We sincerely apologize for the delay in delivery and understand how frustrating that can be. We always aim to keep our customers updated and deliver on time. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Runrug, and we hope to serve you better in the future!

Posted 1 year ago

“Everything arrived undamaged. I did an inventory and found that some of the rail caps were missing from the order. I contaced Runrug and brought it to their attention. They were quick to correct the discrepency and I received the remaining caps in a reasonable time. Thumbs up to Runrug.”

Helpful Report

Posted 1 year ago

Hi William, Thank you for your kind review! We’re glad to hear everything arrived in good condition and appreciate you bringing the missing rail caps to our attention. It’s great to know our team was able to resolve the issue swiftly for you. Your thumbs up means a lot to us! Thanks again for your support!

Posted 1 year ago

“I like the Aztec runner and that it comes in 32” width. This runner rug can be cut on the end to the length you need, so you can order a piece longer than you need (since it’s sold by the foot) and cut it yourself.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We’re so glad to hear that you like the Aztec runner and appreciate the versatility of being able to cut it to your desired length. It’s great to know that the 32” width meets your needs! We truly appreciate your support and hope you enjoy your runner for a long time to come! Thanks for choosing Runrug!

Posted 1 year ago

“The images shown on the site are not necessarily accurate. Delivery and fitting was ok.”

Helpful Report

Posted 1 year ago

Hi Phil, Thank you for your review! We appreciate your feedback regarding the accuracy of our images, and we’ll certainly take it into account as we continuously strive to improve. We're glad to hear that delivery and fitting met your expectations. Your insights are invaluable to us, and we hope to better serve you in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Went for a wider longer and more subtle coloured rug to replace the colorful one I've had for over 20 years. Purchased the Gala in Graphite. Which works extremely well with the gray laminate flooring, the black door rug, and multicoloured striped stair runner in tones of blue. The rug layed completely flat within 10 minutes of putting it down, is soft under foot and stays where it's placed. I particularly liked the slight middle pattern, and the black overlocking edges. Seen other similar rugs for a fraction of the cost of the Gala, but definitely of lower quality. I want this one to last as long as my old one, and have the feeling it will. It was more expensive then anticipated as my last one was under £100. But with inflation and current trends consider it worth the investment. The rug was in stock, and arrived within 4 days via DHL Express, who kept me updated on delivery times through WhatsApp. All in all, a good purchase.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your thoughtful review! We're delighted to hear that the Gala in Graphite has complemented your space so well. It's fantastic that the rug laid flat quickly and is providing the comfort and stability you were looking for. We appreciate your recognition of the quality and investment aspect—it's always best to choose something that will last. We're also glad you had a smooth delivery experience with DHL Express! Thank you for choosing Runrug, and we look forward to helping you again in the future! Best regards, The Runrug Team

Posted 1 year ago

“Excellent online ordering, quick delivery!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your great review! We're delighted to hear that you had a smooth online ordering experience and that your delivery was quick. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“We had our hallway decorated recently and needed a runner for the hallway, the runner that we picked was perfect un its colour and pattern. We are extremely happy with our purchase. I would recommend this seller and service to anyone looking for their carpet/runner.....”

Helpful Report

Posted 1 year ago

Hi Nigel, Thank you for your wonderful review! We're delighted to hear that the runner you chose is perfect for your hallway in both color and pattern. It's always fantastic to know our products meet our customers' expectations. We truly appreciate your recommendation and support, and we look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug Reviews