Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the first rug we have bought from Runrug and will not be the last. Good quality, value and service thank you”

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Posted 1 year ago

“Rug runner looks good in hallway. Customer service was prompt when i had an issue about the delivery and sorted very quickly.”

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Posted 1 year ago

“Delivery was quick. Overall happy with the runner.”

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Posted 1 year ago

Thanks for the 4-star rating, Frances! We're glad to hear you were satisfied with your Runrug purchase overall.

Posted 1 year ago

“Rug looks nice in situ, however the colour is not as vibrant as per website”

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Posted 1 year ago

Thank you, Linda, for your 4-star rating of Runrug. We appreciate your feedback regarding the color of the rug not being as vibrant as shown online. We strive to make sure that customers receive exactly what they ordered, so we apologize for any discrepancies there. We thank you for taking the time to review!

Posted 1 year ago

“We ordered a runner for our hallway. The original order was cancelled due to discontinued product but Run Rug replaced our order at our request with an alternative. We are happy with the product”

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Posted 1 year ago

Thank you for giving us a 4 out of 5 star rating! We are so happy to hear that you were pleased with the runner you ordered for your hallway and are also glad that the original order that was canceled was able to be resolved with an alternative. We are thrilled that you are satisfied with the product!

Posted 1 year ago

“Very good choice of colours, designs, lengths and widths.”

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Posted 1 year ago

Thank you Len for your 4-star rating of Runrug. We are thrilled that you noticed our very good choice of colours, designs, lengths and widths. We hope you find great satisfaction in your Runrug purchase.

Posted 1 year ago

“Fantastic quality”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug! We are very happy to hear that you appreciate the quality of our product. Your satisfaction is our top priority, and we are glad that your experience with us has been positive. Thank you again for choosing Runrug!

Posted 1 year ago

“Delivery was quick. Only took 3 days to arrive which was good”

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Posted 1 year ago

Thank you for the 4-star rating! We are delighted you were pleased with the speed of delivery. We appreciate your kind words and hope you are enjoying using your product.

Posted 1 year ago

“Received quickly and solved problems promptly”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug, Margaret! We really appreciate you taking the time to leave a review and are glad to hear that you received your order quickly and that our customer service team solved any problems quickly and promptly!

Posted 1 year ago

“The rug we received is nice and what we expected. The ordering process was clunky - we were told after ordering the rug would take two months to be delivered. It came in a couple of weeks, for some reason from the UK. A $50 delivery charged was somehow added, though with an email from me this was reversed.”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug. We appreciate your feedback about the ordering process and are sorry for any inconvenience it caused. We are glad that you were satisfied with the rug. We appreciate you contacting us and are happy to be able to have reversed the extra charge.

Posted 1 year ago

“Runner arrived but not ion the delivery date.. it arrived couple of days later. Runner was well wrapped and great quality for the money.. Would definately use this cimpany agsin”

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Posted 1 year ago

Thank you for your 4-star rating, Jawaid! We are pleased to hear that the runner arrived and was well-wrapped and that you found the quality to be great for the money. We would be happy to serve you again in the future.

Posted 1 year ago

“Love the hall runner. I ordered the beige but it's more golden. Still works out because the floor has a smidgeon of gold tone. Fast delivery and product is high quality for the price!”

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Posted 1 year ago

Thank you so much for your 4-star rating of Runrug, Mai! We're glad you like the hall runner! We're sorry that the beige ended up being a bit more golden than expected, but it's great that the floor has at least a smidgeon of gold-tone that works with it. We appreciate you taking the time to share your thoughts and your quick delivery of the product, and we're glad that you found it to be of high quality!

Posted 1 year ago

“Good product,reasonable price. Just the job.”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug! We are so glad to hear that you found our product to be good at a reasonable price. We value your opinion and feedback and thank you for taking the time to share it with us.

Posted 1 year ago

“The runner purchased seems of good quality and does exactly what is required. My main grumble is with the marketing side. The web site identifies that it is available for delivery by a particular day but doesn't identify that you have to pay extra for that. In addition when I signed up for the newsletter it sent me a message giving a 5% discount on my first order. However when you put the code into the order it confirms that the code is correct but it is not applicable to the purchase being made (probably because the item is identified as "being in the sale". These are minor things but why don't the company just be honest about the terms and conditions”

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Posted 1 year ago

Hi Stephen, We welcome and understand your feedback, our customers' feedback is a big part of helping us moving forward. At the same time, we are thrilled to hear that you are happy with your order. Thanks for your feedback, it is much appreciated!

Posted 1 year ago

“Looks good”

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Posted 1 year ago

Thanks, Terry, for your 4-star rating of Runrug! I'm glad that it looks good to you.

Posted 1 year ago

“it is a great colour for our kitchen- not attracting attention but having a presence the weave of the synthetic fibre looks pretty close to something natural the item came quickly and is a great price given the item four stars only because time will tell as to how it wears.”

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Posted 1 year ago

Thank you so much for your 4 star rating of Runrug. We're so glad to hear that you're enjoying the product, particularly its colour which is perfect for blending into the kitchen without drawing too much attention. We're so pleased you received your item quickly and at a great price. We truly hope that it will last you for many years to come!

Posted 1 year ago

“We purchased a long hallway runner and were very pleased with the quality for the price.”

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Posted 1 year ago

Thank you for your positive review! We are delighted to know that you were satisfied with the runner. We are glad to have provided you with an affordable quality product. Thank you for your kind words!

Posted 1 year ago

“Very pleased with hallway runner and timeliness of delivery.”

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Posted 1 year ago

Thank you Sam for your 4-star rating! We are delighted to hear that you are very pleased with your hallway runner and the timeliness of delivery. We look forward to hearing from you again soon!

Posted 1 year ago

“I love the colours and the size is correct. Just not as thick as I would have liked.”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug! We're glad that you appreciate the colors and the size. We apologize that you feel it is not as thick as you would have liked; we understand and appreciate your feedback. Thank you for taking the time to review us.

Posted 1 year ago

“Very good product at reasonable price . Looks hard-wearing and durable.”

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Posted 1 year ago

Thank you for your positive assessment of Runrug! We are glad to hear that you are satisfied with your order. We appreciate your 4-star rating and your feedback.

Posted 1 year ago

Runrug is rated 4.8 based on 6,929 reviews