Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,871 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived as promised. Nice product”

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Posted 2 years ago

“Une commande qui a eu quelques problèmes mais le service client a été très réactif et de très bonne volonté. Opinion favorable pour cet achat.”

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Posted 2 years ago

“Website easy to use. Delivery as stated and very quick. A bit more pricey than other sites, but offered wider runner than others and I needed that width.”

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Posted 2 years ago

Thank you for your 4-star rating, Jillian! We are pleased to hear that you found the website easy to use and the delivery was as promised. We are glad that you found exactly what you needed!

Posted 2 years ago

“Hard wearing, more Grey/ blue than grey.”

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Posted 2 years ago

Thank you, Alvin, for giving Runrug a 4-star rating! We're so glad to hear you've found it to be hard-wearing, sometimes the colour can appear slightly differently online depending on your screen and screen settings, but we hope it still does the job for you :) Thanks again!

Posted 2 years ago

“Not the first rug we have bought from Runrug and will not be the last. Good quality, value and service thank you”

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Posted 2 years ago

“Rug runner looks good in hallway. Customer service was prompt when i had an issue about the delivery and sorted very quickly.”

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Posted 2 years ago

“Delivery was quick. Overall happy with the runner.”

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Posted 2 years ago

Thanks for the 4-star rating, Frances! We're glad to hear you were satisfied with your Runrug purchase overall.

Posted 2 years ago

“Rug looks nice in situ, however the colour is not as vibrant as per website”

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Posted 2 years ago

Thank you, Linda, for your 4-star rating of Runrug. We appreciate your feedback regarding the color of the rug not being as vibrant as shown online. We strive to make sure that customers receive exactly what they ordered, so we apologize for any discrepancies there. We thank you for taking the time to review!

Posted 2 years ago

“We ordered a runner for our hallway. The original order was cancelled due to discontinued product but Run Rug replaced our order at our request with an alternative. We are happy with the product”

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Posted 2 years ago

Thank you for giving us a 4 out of 5 star rating! We are so happy to hear that you were pleased with the runner you ordered for your hallway and are also glad that the original order that was canceled was able to be resolved with an alternative. We are thrilled that you are satisfied with the product!

Posted 2 years ago

“Very good choice of colours, designs, lengths and widths.”

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Posted 2 years ago

Thank you Len for your 4-star rating of Runrug. We are thrilled that you noticed our very good choice of colours, designs, lengths and widths. We hope you find great satisfaction in your Runrug purchase.

Posted 2 years ago

“Fantastic quality”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug! We are very happy to hear that you appreciate the quality of our product. Your satisfaction is our top priority, and we are glad that your experience with us has been positive. Thank you again for choosing Runrug!

Posted 2 years ago

“Delivery was quick. Only took 3 days to arrive which was good”

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Posted 2 years ago

Thank you for the 4-star rating! We are delighted you were pleased with the speed of delivery. We appreciate your kind words and hope you are enjoying using your product.

Posted 2 years ago

“Received quickly and solved problems promptly”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug, Margaret! We really appreciate you taking the time to leave a review and are glad to hear that you received your order quickly and that our customer service team solved any problems quickly and promptly!

Posted 2 years ago

“The rug we received is nice and what we expected. The ordering process was clunky - we were told after ordering the rug would take two months to be delivered. It came in a couple of weeks, for some reason from the UK. A $50 delivery charged was somehow added, though with an email from me this was reversed.”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug. We appreciate your feedback about the ordering process and are sorry for any inconvenience it caused. We are glad that you were satisfied with the rug. We appreciate you contacting us and are happy to be able to have reversed the extra charge.

Posted 2 years ago

“Runner arrived but not ion the delivery date.. it arrived couple of days later. Runner was well wrapped and great quality for the money.. Would definately use this cimpany agsin”

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Posted 2 years ago

Thank you for your 4-star rating, Jawaid! We are pleased to hear that the runner arrived and was well-wrapped and that you found the quality to be great for the money. We would be happy to serve you again in the future.

Posted 2 years ago

“Love the hall runner. I ordered the beige but it's more golden. Still works out because the floor has a smidgeon of gold tone. Fast delivery and product is high quality for the price!”

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Posted 2 years ago

Thank you so much for your 4-star rating of Runrug, Mai! We're glad you like the hall runner! We're sorry that the beige ended up being a bit more golden than expected, but it's great that the floor has at least a smidgeon of gold-tone that works with it. We appreciate you taking the time to share your thoughts and your quick delivery of the product, and we're glad that you found it to be of high quality!

Posted 2 years ago

“Good product,reasonable price. Just the job.”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug! We are so glad to hear that you found our product to be good at a reasonable price. We value your opinion and feedback and thank you for taking the time to share it with us.

Posted 2 years ago

“The runner purchased seems of good quality and does exactly what is required. My main grumble is with the marketing side. The web site identifies that it is available for delivery by a particular day but doesn't identify that you have to pay extra for that. In addition when I signed up for the newsletter it sent me a message giving a 5% discount on my first order. However when you put the code into the order it confirms that the code is correct but it is not applicable to the purchase being made (probably because the item is identified as "being in the sale". These are minor things but why don't the company just be honest about the terms and conditions”

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Posted 2 years ago

Hi Stephen, We welcome and understand your feedback, our customers' feedback is a big part of helping us moving forward. At the same time, we are thrilled to hear that you are happy with your order. Thanks for your feedback, it is much appreciated!

Posted 2 years ago

“Looks good”

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Posted 2 years ago

Thanks, Terry, for your 4-star rating of Runrug! I'm glad that it looks good to you.

Posted 2 years ago

“it is a great colour for our kitchen- not attracting attention but having a presence the weave of the synthetic fibre looks pretty close to something natural the item came quickly and is a great price given the item four stars only because time will tell as to how it wears.”

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Posted 2 years ago

Thank you so much for your 4 star rating of Runrug. We're so glad to hear that you're enjoying the product, particularly its colour which is perfect for blending into the kitchen without drawing too much attention. We're so pleased you received your item quickly and at a great price. We truly hope that it will last you for many years to come!

Posted 2 years ago

Runrug is rated 4.7 based on 7,871 reviews