Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,439 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the runner took longer to arrive than expected, it's lovely and was worth the wait. It really dresses up our entrance hall. Very pleased with it!”

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Posted 2 years ago

“excelent service and fast delivery the rugs are high quality ,my wife is very happy with them she is now asking me to order more for other parts of the house.”

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Posted 2 years ago

“Very happy the the rug runner we have had made for the hall , going for the wider width 80cm which covers the width nicely.”

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Posted 2 years ago

“Good quality carpet.”

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Posted 2 years ago

“Not as thick as I would of thought”

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Posted 2 years ago

“It's beautiful and I just hope it stands up to wear and tear. My disappointment happened when I first ordered, there was a long waiting period--but I was okay with that. However, when it was time for it to be delivered (if memory serves), I emailed checking on dellivery date. It was then I was notified that it had to be ordered so it would take a couple more months. You need to check when I originally ordered, but if memory serves, it took around 6 months (more or less). I just hope the carpet's wear and tear works better than Runrug's personnel.”

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Posted 2 years ago

“Easy to navigate web site with a good range of designs and sizes. Speedy delivery.”

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Posted 2 years ago

“Nice product, fast delivery, made to measure, what's not to love.”

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Posted 2 years ago

“Had a rocky start to this experience, my original order was cancelled due to product damage in the warehouse and the pattern being discontinued. Good news was that customer service notified me via email within 12 hours and allowed me to find a substitute product without having to start the purchase process over again. I received the runners expeditiously, within 4 days. I was pleased with the quality of workmanshop and the product features met my expectations. My initial reaction upon opening the package was that they might be a little overpriced. That being said, if they wear as advertised combined with the ability to customized widths and lengths, they will be worth the price.”

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Posted 2 years ago

“Quite expensive for what it is but will stop rug slipping. Purchased a really good runner, that was cut to size and only a little more than I paid for the thin underlay. Still, it will serve it's purpose and last hopefully. Impressed with service and super fast delivery for free. Would use company again. Thank you.”

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Posted 2 years ago

“Great to be able to specify size. Reasonably quick delivery. Packaging could have been a little better but lovely product - looks good and good quality.”

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Posted 2 years ago

“stair runner was excellent, the underlay was cut in all different very untidy pieces.”

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Posted 2 years ago

“Very good service, rugs arrived much sooner than anticipated”

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Posted 2 years ago

“Good communication delivery time okay quality of runner what I would expect for the money I paid. Overall pretty satisfied!”

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Posted 2 years ago

“I love the rug but I'm a bit disappointed that the length has just been cut off a big roll without finishing off the raw ends. Also one end isn't entirely straight.”

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Posted 2 years ago

“Order delivered efficiently and as expected. Thank you.”

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Posted 2 years ago

“arrived when said it would and finding what i want very easy”

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Posted 2 years ago

“Good service and good product”

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Posted 2 years ago

“Rug is lovely, just wish I knew how to stop it curling up on the ends, otherwise very pleased with it,”

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Posted 2 years ago

“Happy with runner. Bought it to brighten our hall.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,439 reviews