Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,870 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say, I am disappointed with this mat, it is very thin, not really what I was expecting from the description, I have yet to get it to lie flat, it insists on curling up at the corners, which I keep tripping over. Wouldn't buy this again. In the past I have had good quality mats from you.”

Helpful Report

Posted 3 years ago

Hi Irene, Thank you for taking the time to review our product. I'm sorry you are having quality issues. Please contact us at help@runrug.com and we would happily look at a replacement or an alternative for you. I hope this is helpful! Thanks again, Runrug

Posted 3 years ago

“Quick delivery but rug very cheap looking and not like photo online. No link to returns form online”

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Posted 3 years ago

“Nice rug but disappointed as the description says it has a gel/latex backing. It does not, just the standard type.”

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Posted 3 years ago

Hi Rudi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. After reviewing the product we can indeed confirm that it unfortunately does not have a gel/latex backing as listed. Our sincere apologies for the misinformation. Please reach out to us at help@runrug.com where we would be glad to work on a resolution for you. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“I have not received hall runner yet, DHL delivery say they have not got correct address can you help”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us some feedback. If you have still not received your order please get in touch and we will chase this with our courier. I hope this is helpful! Please don't hesitate to contact me if you need further assistance or information. Kind regards Runrug

Posted 3 years ago

“Lovely look but stair runner thin and after just a month the grippers are coming through”

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Posted 3 years ago

“payed £5 extra for next day delivery and had to wait about 4 days. should've warned me before i payed that it wouldn't be coming any earlier than it would've for free. other than that, great rug, perfect size, comfortable”

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Posted 3 years ago

Hi, Thank you for taking the time to review our company! We're sorry to hear that the delivery was late. We would be more than happy to provide a refund for the delivery charge. Please reach out to us at help@runrug.com providing your order details and we will gladly process this for you. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“The runrug looks really good a bit thinner than expected little concerned as white strands coming out.”

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Posted 3 years ago

Thank you for taking the time to review our company. We're sorry to hear that you're not 100% satisfied with your item. Please reach out to us at help@runrug.com where our dedicated Customer Care Team will be glad to look into getting this resolved for you. Thanks again, Runrug

Posted 3 years ago

“Its the first time using run rug strugged to order the mat i wanted tried day after and order went straight in when rug arrived a close neighbour took it in i unrolled the mat And found that the ends where stuck up a week later we still have weights on the rug as it will not stay flat also there is like a film on mat surface bit i think its light and shade on the nap of the rug pile to be honest i have got got used to the design yet”

Helpful Report

Posted 3 years ago

Hi Adrian, Thank you for your review. We're sorry to hear you are not completely satisfied with your purchase from us. Due to the runners needing to be rolled for transportation, it can take a little time for the ends to settle. We suggest rolling the runner in the opposite direction and storing somewhere warm for 24-48 hours to speed up the process. If you have any further issues with the runner, please don't hesitate to get in touch via help@runrug.com where we will be glad to assist. Thanks again, Runrug

Posted 3 years ago

“The stair rug that I ordered was not suitable. However, I wish to commend the customer service representative, Jordan, for being professional and friendly. Thank you. Linda Pixley”

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Posted 4 years ago

“Runners ok thought they be thicker and wider bit diisappointed with them for the price they weire ??”

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Posted 8 years ago

“I thought I had found the solution to the problem of the carpet runner for the hall. The style, colour options, carpet runner's ability to provide the runner to the customer's preferred dimensions and the speed of service ticked all the boxes. Sadly when the runner arrived I was disappointed with the quality of the carpet. Also although it had said the runner had non slip backing it was not non slip on our nylon carpet and would have required purchase of an extra non slip product. Given that the carpet runner I have already has extra non slip backing and still slips I was not prepared to spend more money. So that together with the actual quality of the carpet runner meant that I decided to return the product. Thus sadly disappointed.”

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Posted 10 years ago

“Can't fault the service from carpet runner's but unfortunately the hallway runner was not the colour advertised so i had to return it,was quickly refunded though.”

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Posted 6 years ago

“It came in record time. I haven’t had it installed on my stairs yet, so it’s hard to rate. I wish it was thicker but it was very reasonably priced.”

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Posted 3 years ago

“On the whole a nice runner with good quality carpet but worth being aware the pattern looks straight online but it is 'wavy' in reality, slightly off-putting. That's the only way I can describe it - happy to send photo of runner received should anyone want to see it.”

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Posted 6 years ago

“Not as good as I thought for money expensive postage”

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Posted 7 years ago

“Whilst customer service & speed of delivery is/was exceptional I am slightly disappointed. 1) I never realised the elephant was beige in colour, thought it was grey like a natural elephant colour - doesn't go with my room at all. 2) It is advertised as "thick".....Sorry but no way on earth is this classed as "thick" it is of normal/average everyday thickness. For an extra £10 I could have bought a proper "thick" rug from Dunelms. In all honesty, I cannot see me buying anything else unless it is by accident.”

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Posted 10 years ago

“After making payment, a popup appeared offering a 5% discount, and the popup only lasted 60 minutes ?? but by then too late, we had paid so why didn't the popup show before paying ? not got the runner as yet so can't comment on the quality at this time”

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Posted 6 years ago

“The hall runner arrived promptly but was rolled and wrapped so tightly that even now after 6 weeks it hasn't fully flattened out which is annoying.”

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Posted 3 years ago

“Very low quality thin rug runner. Pile is few mm thick. It doesn't feel plush at all. Otherwise back has a good grip and it doesn't slip.”

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Posted 5 years ago

“Measurement was 3m but runner was slightly short so we have a small gap but service was good”

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Posted 6 years ago

Runrug is rated 4.7 based on 7,870 reviews