Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I had found the solution to the problem of the carpet runner for the hall. The style, colour options, carpet runner's ability to provide the runner to the customer's preferred dimensions and the speed of service ticked all the boxes. Sadly when the runner arrived I was disappointed with the quality of the carpet. Also although it had said the runner had non slip backing it was not non slip on our nylon carpet and would have required purchase of an extra non slip product. Given that the carpet runner I have already has extra non slip backing and still slips I was not prepared to spend more money. So that together with the actual quality of the carpet runner meant that I decided to return the product. Thus sadly disappointed.”

Helpful Report

Posted 9 years ago

“Whilst customer service & speed of delivery is/was exceptional I am slightly disappointed. 1) I never realised the elephant was beige in colour, thought it was grey like a natural elephant colour - doesn't go with my room at all. 2) It is advertised as "thick".....Sorry but no way on earth is this classed as "thick" it is of normal/average everyday thickness. For an extra £10 I could have bought a proper "thick" rug from Dunelms. In all honesty, I cannot see me buying anything else unless it is by accident.”

Helpful Report

Posted 9 years ago

“Nice colours and quick delivery. A large number of jute fibre strands present on runner which doesn't give a great finish as it always looks like it needs vacuuming. These are not lose fibres, but are still attached to the actual runner so don't come off when vacuuming.Was expecting a better finish to the runner without these numerous lose strands, hence the less than perfect score. Not so I pups use again as a result as quality not exceptional.”

Helpful Report

Posted 9 years ago

“I recently ordered 18 feet of hall carpet runner from Carpet Runners UK on line. The product was in stock when I ordered it late evening and I subsequently paid for "next day delivery". Unfortunately, overnight the product went "out of stock" before they could honour my order. This was annoying as I had already received an email stating that my order had been passed to the courier for delivery. When I enquired why my order was not being fulfilled as agreed I was told by Ben, Customer Services Manager, that a corporate client had order a large quantity of the runner that I had ordered which had left them out of stock. To be honest I was also annoyed at that statement as it would appear to me that my previously confirmed order was cancelled so that they could meet the needs of another customer, albeit probably they were an existing customer with a more lucrative order. I advised the company to cancel my order as I would not be available to take delivery on the rescheduled date - to be fair to Ben he sincerely apologised and offered to give a 15% reduction as well as refund the delivery cost and arrange for a guaranteed "Next Day Delivery" courier at no additional cost when the product was back in stock - I declined this offer as I would not be at the property to take delivery. So, while initially disappointed at the failure to honour my order I was happy at the offer to satisfy me as well as the speed of refund once I declined the offer. Would I use this company again - yes I would, however, I would talk to Ben first to ensure my order was able to be fulfilled. Finishing on a positive note Ben showed a real commitment to both trying to satisfy me as well as trying to maintain a positive outcome for future business.”

Helpful Report

Posted 10 years ago

“The only complaint I have is that the colors shown in the advertisement do not accurately reflect the colors of the actual rug. The colors in the advertisement are more muted & are a darker color. The actual colors are brighter with more of a tourquoise color. The rug is well-made & looks lovely in the hallway, but the blue doesn't match the blue in my wallhanging, which was one of the reasons I specifically chose it.”

Helpful Report

Posted 10 years ago

“We are well satisfied with the product, however there was a 'fold' in the runner which has been difficult to get out! Other wise very good”

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Posted 11 years ago

“Very pleased with the fact that I could get a runner custom made in the size that I required. As it is difficult to pick a colour/design from website photos, it was great that a sample service was offered. However, they only allow four samples to be ordered. The one sample that was my particular favourite choice, they initially sent in the wrong colour. I emailed and requested the correct colour - wrong colour sent again; I went back onto the sample order form, and requested one sample of the correct colour - but again received the wrong colour. I then telephoned, and again they sent the wrong colour. Finally, on the fifth attempt, I rang again, and the person said they would personally put the correct colour sample in the post to me. Yay - at last!! It was a good job I persevered as they nearly didn't get my order. I ordered a long runner based on the colour of the sample that I finally received, and have to say, am very pleased with it, it has really enhanced the look of my hallway. Overall, pleased with the runner, but suggest a better system for the picking of the samples, as this was a very frustrating and time consuming experience.”

Helpful Report

Posted 11 years ago

Runrug is rated 4.8 based on 6,929 reviews