Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Runners are not thick enough. They tend to wrinkle on the floor.”

Helpful Report

Posted 3 years ago

“We were pleased with the hall runner quality and the prompt delivery. However once we laid it out and cut it to the appropriate length needed we realised the trims along either side of the full length are actually different widths.....two inches along one side and two and a half along the other.I don’t want to trouble to return it now but would be grateful for a small refund.”

Helpful Report

Posted 3 years ago

“Received a stair runner that was 3.5” longer then ordered. This would not be a problem for a normal hallway runner but for a stair runner, the correct fit length is critical. Return was easy and communication for shipment of the correct length replacement product was relatively painless. Initial problem caused a 1 week delay. Otherwise product quality and fit was very good once the issue was corrected.”

Helpful Report

Posted 3 years ago

“Order processing and speed of delivery was good, however runner was not suitable as it did not grip the carpet and continually moved and curled up. Will be returned for refund.”

Helpful Report

Posted 3 years ago

“Good service. My stair carpet arrived quickly. My only criticisms being the lack of width choice....I wanted 60cm max...but had to settle for 66cm. Also restricted in the lengths, having to choose too long or too short. My stairs are very crooked, so the carpet is unavoidably crooked. Also the choice I wanted was out of stock, so I had to make a quick decision having the fitter here at the time. I have had some of your runners before and they are lasting very well, though I have had to take two up to accommodate the stair runner. Not sure what to do with the runners now?”

Helpful Report

Posted 3 years ago

“Still awaiting order which was due Monday. An issue at DHL is the cause. Love the product quality and hope to receive my order today!”

Helpful Report

Posted 3 years ago

“Rugs are off an basic quality and arrived in very flimsy packaging which was burst on arrival. Positively they arrived on time, just a pitty that the courier didn’t give a delivery window so had to wait in the whole day until parcel arrived early evening. Tried to contact courier for a delivery window but unable to speak to anyone, just a recorded message.”

Helpful Report

Posted 4 years ago

“Purchased a runner to protect my hall carpet. Unfortunately it kept on moving so purchased the 'anti slip' runner to keep rug in place. What a complete waste of money. After a week of constantly straightening out the rug finally gave in and took the anti slip runner up and put it in the bin........Hall runner is now rolled up and living in the hall cupboard.”

Helpful Report

Posted 4 years ago

“Lovely rug - really quick delivery and appears really good quality. However after a couple of days the lines on the tartan checks were all off line - not sure what this is about or what has happened”

Helpful Report

Posted 4 years ago

“Der Teppich gefällt uns sehr gut, scheint auch gut verarbeitet zu sein. Nur 3 Sterne gibt es aus einem anderen Grund. Auf der deutschen Webseite ist eine deutsche Firmen Adresse angegeben, der Teppich wird jedoch aus England versendet. So kommen zu einem 287 Euro teuren Teppich noch 109 Euro Zoll, Steuern und Gebühren hinzu. Das trübt die Freude über den neuen Läufer erheblich. Runrug hätte es auf seiner Homepage bekannt machen müssen. Wir werden ganz sicher wenn vermeidbar nichts mehr in GB bestellen. Und so ist man als deutscher Verbraucher plötzlich vom Brexit betroffen.”

Helpful Report

Posted 4 years ago

“Fairly pleased with this rug, it’s described as light brown but is more of a medium to dark brown, also the ends curl up but ok once secured with tape.”

Helpful Report

Posted 4 years ago

“Although we brought the nonslip underlay the The rug doesn't stick to it and moves around a lot. We've tried it without Nonslip underlay either way it moves around too much and the corners already starting to turn up on it. I wouldn't buy again or recommend this product”

Helpful Report

Posted 4 years ago

“Site would not store my basket, had to reorder each time I visited the site. Got an email giving me a discount if I placed the order, but the site would not apply the discount. Got an email saying that the discount would be applied at their end. Never happened.”

Helpful Report

Posted 4 years ago

“Very low quality thin rug runner. Pile is few mm thick. It doesn't feel plush at all. Otherwise back has a good grip and it doesn't slip.”

Helpful Report

Posted 4 years ago

“Excellent product, just what I wanted. The ordering experience however was less than satisfactory. I selected my product and commenced the order and payment. The website went into UK pounds with an unacceptable shipping amount, not to mention the exchange rates offered by PayPal. I then cancelled the transaction and looked again at other vendors. I could not find a product as suitable so I returned next day to the website and obtained payment in $AU, free shipping and the promised 10% discount. Confirmation went smoothly except that the promised tracking number was not provided. Customer support responded promptly but took two attempts to get the number right. Fine product, contact free delivery, but the processes need attention.”

Helpful Report

Posted 4 years ago

“Would have liked it a bit thicker rug, when you buy online you can’t really see what it’s like.”

Helpful Report

Posted 4 years ago

“service was fast and efficient , however rather disappointed in the quality of the runner as it was rather thinner than i expected for £80 +...perhaps we should have read the description more closely than just going on the illustration.”

Helpful Report

Posted 4 years ago

“On the whole a nice runner with good quality carpet but worth being aware the pattern looks straight online but it is 'wavy' in reality, slightly off-putting. That's the only way I can describe it - happy to send photo of runner received should anyone want to see it.”

Helpful Report

Posted 5 years ago

“Can't fault the service from carpet runner's but unfortunately the hallway runner was not the colour advertised so i had to return it,was quickly refunded though.”

Helpful Report

Posted 5 years ago

“Quality could have been better for the money, also the colour was totally wrong t the usual problem with buying on the internet”

Helpful Report

Posted 5 years ago

Runrug is rated 4.8 based on 6,929 reviews