Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,870 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gripper and underlay pack to fit our stair runner. It was easy to do, just had to enter the number of steps and everything was calculated. Received regular updates from Runrug and courier - very efficient and delivery was quick too.”

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Posted 2 years ago

Thank you for your brilliant review! We are happy to hear that you found the Underlay and Gripper pack a breeze to order and that we were able to keep you updated on your quickly delivered order. Thanks again for taking the time to leave such valuable feedback!

Posted 2 years ago

“Very good service and quick delivery. Overall we are satisfied however our mat was obviously cut to size from a roll and unfortunately, it was not cut straight so after paying £38 we have had to cut the edges straught eith a pair of scissors.”

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Posted 2 years ago

“Beautiful design. Very cheaply made.”

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Posted 2 years ago

Thank you, Bebert, for your feedback on Runrug! We are committed to providing the best customer experience and we appreciate your honesty. We appreciate your feedback on both the design and qaulity.

Posted 2 years ago

“Received the runner promptly with very unexpected import charges. The rug quality was fine but sadly we did not unroll it before installing. Initially, it looked great. Within an hour, an unexpected repeating pattern of marks appeared on the runner. We contacted customer service who quickly offered to refund the import charges. They could not explain the rug markings and because we actually installed the runner could do no more. The runner will remain in place until I can find a suitable replacement even though it looks like someone spilled something top to bottom. Customer service was polite and prompt attempting to answer my concerns. My advice to future customers is to unroll your runner completely and let it sit for awhile before installing.”

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Posted 2 years ago

Hi Anne, It's disappointing to hear you had an issue with your order and we deeply apologise for any inconvenience caused. I hope our Customer Service Team were able to help resolve this for you. Thank you for your feedback, it is greatly appreciated :)

Posted 2 years ago

“La textura de la carpeta no fue como la esperaba. Se veía más gruesa en la foto .”

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Posted 2 years ago

Lamentamos saber que el grosor de la alfombra no era el que esperaba. Si desea ayuda con este pedido, comuníquese con nuestro equipo de atención al cliente en help@runrug.com Gracias por tomarse el tiempo de dejar sus comentarios.

Posted 2 years ago

“Quality not what I had hoped for.”

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Posted 2 years ago

Hi Stephanie, We are sorry to hear the quality wasn't what you were expecting. For any assistance with this, please contact our Customer Service Team at help@runrug.com. Thank you for your feedback :)

Posted 2 years ago

“When I finally get it I will let you know!”

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Posted 2 years ago

Hi Brooke, It's upsetting to hear you haven't received your order yet. If you haven't already, please contact our Customer Service Team at help@runrug.com and we will assist you further :)

Posted 2 years ago

“The sample rug is the exact color needed. However, the sample piece is extremely thin. There is hardly any pile or nap. I contacted customer service on 2 occasions with questions but didn’t receive a response.”

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Posted 2 years ago

“Lovely looking rug however used rug tape to stop it from slipping and then tried to move it around a bit to find that the fibres have been pulled out of the rug in 2 places. Not happy as only just laid it down”

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Posted 2 years ago

Hi, We are very sorry to hear this! Please contact us directly (help@runrug.com) and we will look into this for you.

Posted 2 years ago

“Disappointed that you do not make wider rug runners”

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Posted 2 years ago

“Rug is of a good quality and we are very happy with it but we paid extra for next day delivery and rug did not arrive for 5 days so we were disappointed with that”

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Posted 2 years ago

Hi David, Sorry to hear you had a slight issue with delivery. This could have happened for a number of reasons. If you haven't already, contact us directly (help@runrug.com) and we can look into this further for you.

Posted 2 years ago

“Thank you for fast service this cannot be faulted. The quality of the rug is not what I was expecting but you get what you pay for. Would I use the company again Yes.”

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Posted 2 years ago

“I'm not thrilled. It is pretty but with the thick rubber backing, it does not lay crisply at the bottom of each riser. It is actually loose. I would call it somewhere between acceptable and poor.”

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Posted 2 years ago

“i like the rug and the colour but feels more like outdoor rug and quite rough material”

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Posted 2 years ago

Thank you for your feedback about Runrug! We really appreciate your honest opinion. We are so glad that you like the colours we have to offer. We are committed to making sure our customers are satisfied, and we strive for excellent customer service. Thank you again for being a valued customer!

Posted 2 years ago

“Happy with rug but thought the ends would have been binded. Not sure how to go around it Janette Heeles”

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Posted 2 years ago

Thank you for your review, it is greatly appreciated! We are delighted to hear you are happy with the rug and would like to apologise for any confusion with the binding.

Posted 2 years ago

“Easy ordering process. Disappointed with the tartan hall runner. Lines are not straight in the tartan all wavy doesn't look right.”

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Posted 2 years ago

“Quality of rugs are very good and hardwearing. Delivery very quick. Only issue is the price as shot up since last order...if I were to order same runner I ordered 11 months ago it would now be nearly double the price and that includes 20% off. For this reason 3stars for me”

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Posted 2 years ago

“I haven’t received them yet”

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Posted 2 years ago

Hi Jo, Thank you for your review. We're very sorry to hear that you haven't received your order. Looking at the tracking information we can see that the items were delivered on Monday, July 10th at 12:02pm. Please can you contact us at help@runrug.com to discuss this further? Of course, we'll be happy to do everything we can to support you. Thank you, Runrug.

Posted 2 years ago

“Hello Sorry, but I haven't received yet.”

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Posted 2 years ago

Hi Petros, Thanks for the review! I am very sorry to hear this. I've just checked the tracking information and I can see that it was delivered on Friday, June 23. Please could you confirm that you have now received your order? We're very sorry for any delays that may have occurred during transit. This naturally, is out of our control. We'd therefore appreciate it if you would consider updating your review, to reflect your thoughts on the product you've ordered and also your experience with us here at Runrug.com. Thanks again! Runrug.

Posted 2 years ago

“Nice runner but a bit on the thin side, therefore, not suitable for the intended area. Used elsewhere. I will pay more attention to the thickness when purchasing in future.”

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Posted 2 years ago

Hi David, Thanks for the review! Your positive comments are appreciated, however, we're sorry to hear that you're unhappy with the thickness of the product. We have many different styles and ranges to choose from, at all different thicknesses. We'd be more than happy for you to return that one to us and we can look at exchanging it for you. Would this be something that you'd be interested in? If so, please reach out to us at: helpuk@runrug.com. Thank you. Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,870 reviews