Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received hall runner yet, DHL delivery say they have not got correct address can you help”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us some feedback. If you have still not received your order please get in touch and we will chase this with our courier. I hope this is helpful! Please don't hesitate to contact me if you need further assistance or information. Kind regards Runrug

Posted 2 years ago

“Lovely look but stair runner thin and after just a month the grippers are coming through”

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Posted 2 years ago

“payed £5 extra for next day delivery and had to wait about 4 days. should've warned me before i payed that it wouldn't be coming any earlier than it would've for free. other than that, great rug, perfect size, comfortable”

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Posted 2 years ago

Hi, Thank you for taking the time to review our company! We're sorry to hear that the delivery was late. We would be more than happy to provide a refund for the delivery charge. Please reach out to us at help@runrug.com providing your order details and we will gladly process this for you. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“The runrug looks really good a bit thinner than expected little concerned as white strands coming out.”

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Posted 2 years ago

Thank you for taking the time to review our company. We're sorry to hear that you're not 100% satisfied with your item. Please reach out to us at help@runrug.com where our dedicated Customer Care Team will be glad to look into getting this resolved for you. Thanks again, Runrug

Posted 2 years ago

“Its the first time using run rug strugged to order the mat i wanted tried day after and order went straight in when rug arrived a close neighbour took it in i unrolled the mat And found that the ends where stuck up a week later we still have weights on the rug as it will not stay flat also there is like a film on mat surface bit i think its light and shade on the nap of the rug pile to be honest i have got got used to the design yet”

Helpful Report

Posted 2 years ago

Hi Adrian, Thank you for your review. We're sorry to hear you are not completely satisfied with your purchase from us. Due to the runners needing to be rolled for transportation, it can take a little time for the ends to settle. We suggest rolling the runner in the opposite direction and storing somewhere warm for 24-48 hours to speed up the process. If you have any further issues with the runner, please don't hesitate to get in touch via help@runrug.com where we will be glad to assist. Thanks again, Runrug

Posted 2 years ago

“when i placed the order i was quoted 4 to 6 weeks this suited me as i was going away. I then 2 days later was told the order was dispatched and had to delay my leaving time so i was here when the order arived!!”

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Posted 2 years ago

“Surprised on how thin these rugs are, given the high price I paid for them. They look nice, but the material is hard on bare feet. Durability is something to wait and see about.”

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Posted 2 years ago

“Fabulous runner but despite asking for express delivery it arrived a day later than told.”

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Posted 2 years ago

“It came in record time. I haven’t had it installed on my stairs yet, so it’s hard to rate. I wish it was thicker but it was very reasonably priced.”

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Posted 2 years ago

“I LIKE THE COLOUR OF THE HALL RUNNERS BUT i THOUGHT THEY WOULD HAVE A PILE TO THEM”

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Posted 2 years ago

“The hall runner arrived promptly but was rolled and wrapped so tightly that even now after 6 weeks it hasn't fully flattened out which is annoying.”

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Posted 2 years ago

“Poorly packaged as wrapping was half hanging off when it arrived, their courier then decided to throw my rug behind my wheelie bin into mud.Never left a note either so it was there all weekend, could have been stolen...No email etc that confirmed delivery either.”

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Posted 2 years ago

“Good rug for a reasonable price, the bad side is that the ends aren't finished properly. So keep finding the fluff and all over the kitchen.”

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Posted 2 years ago

“Expensive for what it is, thought it would have a deeper pile.”

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Posted 2 years ago

“The runner arrived promptly and the ordering,tracking process was good. I ordered 2 kitchen runners, they arrived rolled up. One had been rolled with the rubber on the outside which meant that when I laid it on the floor it curled up. I had to roll it the other way and leave in the the sun for it to curl the other way. After a couple of days it was flat. Also the cut edge was not exactly square on. The runner has some some darker patches running across the width. It looks hard wearing and doesnt slip. With hindsight, I would rather have the cut edge finished instead of than just cut, and wish I had just gone to Carpetright so I could see what I was getting. Haven't tried to vacuum yet.”

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Posted 3 years ago

“Lovely rug but it does have a hump in the middle where it was folded so it doesn't lie flat on the floor.”

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Posted 3 years ago

“It was easy to order website efficient but for the money I paid very poor quality… and I can’t return it because I already cut it to fit my staircase”

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Posted 3 years ago

“The runner and stair rods are really good. The problem that I had was the underlay that I ordered. On the website it says for 14 stairs including the gripper. I also phoned them because I want to make sure before I order. They confirmed it was for good for 14 stairs and it comes in a pack. So I ordered altogether as a next day delivery which is an extra charge, it didn’t come on time until I follow up and they said that there is a problem in the website, it shouldn’t allow you to put on next day delivery because they don’t have stock for rods. We hired someone to fit the runner, we also showed him the video on the website how to fit the underlay, the runner and the rods but the underlay was not enough. The 14 stair sets of underlay was not enough for our 13stairs, actually 2 more steps is missing so we need to go and find additional underlay. The other thing is the gripper that they sent was also not enough. On the video you can cut it into two with the correct measurement against the runner, the one that delivered to us can’t split into half because the whole is just 80cm and the runner that we ordered is 60cm it need at least 58cm and 2 grippers each stairs. Don’t get the underlay as you can find a better underlay and gripper from other shops and much cheaper. The runner and stair rods are really good apart from they are not really made to measure. The measurements are available in their website so it is also limited if you stairs is a bit small. The other thing is the sample, you have to pay for £13 for a sample which limits your option to choose. Maybe make them smaller and make them a reasonable price for a sample.”

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Posted 3 years ago

“The stair rug that I ordered was not suitable. However, I wish to commend the customer service representative, Jordan, for being professional and friendly. Thank you. Linda Pixley”

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Posted 3 years ago

“I’m sorry to say our rug still moves! Any other ideas? I have received a full refund from this company. I would recommend them for true customer service.”

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Posted 3 years ago

Runrug is rated 4.8 based on 6,929 reviews