Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Good quality but almost impossible to get it to lie flat. After more than a week the corners still curl up which is dangerous. I have laid it face down and weighted the corners, but nothing seems to work. Can you send it with a central tube to stop it being rolled so tightly?”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback! We're pleased to hear that you appreciate the quality of the rug, but we're sorry to learn about the issue with it lying flat. It sounds frustrating to have the corners curling up. We understand your suggestion about sending the rug with a central tube to help prevent it from being rolled tightly, and we truly appreciate your input. In the meantime, we recommend continuing to weigh down the corners and allowing some additional time for the rug to settle, as it may take a bit longer in certain conditions. If you have any further questions or need assistance, please feel free to reach out to us! Warm regards, Team Runrug

Posted 4 months ago

“They sent the wrong colour rug but sent me a replacement straight away the customer support was good and arranged for a courier to pick up rug going back from me as I am disabled”

Helpful Report

Posted 4 months ago

Hi Diljinder, Thank you for your review! We’re glad to hear that our customer support team was able to assist you promptly with the color mix-up and that we could arrange for the rug's return. Your experience is important to us, and we appreciate your understanding as we work to ensure you get the rug you love. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 4 months ago

“Fast delivery”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your review! We're happy to hear that you experienced fast delivery. Your satisfaction is important to us, and we hope you enjoy your rug. If there's anything else we can assist you with, please feel free to reach out anytime. Warm regards, Team Runrug

Posted 4 months ago

“Very disappointed as there is a lose thread as you can see in the picture”

Helpful Report

Posted 4 months ago

Hi Robert, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the loose thread you noticed. Quality is important to us, and we appreciate your feedback as it helps us improve, I have asked a member of our team to reach out to you to look to resolve this, this is something we can put right for you very easily. Warm regards, Team Runrug

Posted 4 months ago

“The length and width was as I ordered, but the texture was nothing like I thought it would be for an indoor hallway rug runner. It is very stiff and rough like you would see or have in outdoor entry rug. I was wanting much softer feel on feet. I ended up having to re-arrange my lanai runners and use this one out in my lanai in front of the two sliding doors entering house. 🙁”

Helpful Report

Posted 4 months ago

Hi Helene, Thank you for taking the time to share your experience. We’re sorry to hear that the texture of the rug wasn’t what you expected and that it felt stiffer than you had hoped for an indoor hallway runner. We do advise that this product is extremely hardwearing and durable, which can make it perfect for protecting floors from mud and wet shoes, but of course if you are looking for something softer it may not be suitable. Your feedback is important to us, and we’ll certainly take it into account as we continue to improve our offerings. It sounds like you've found a good use for it in your lanai, and we hope it serves you well there, but if we can help to support with something better for your needs, please do not hesitate to contact us using help@runrug.com Warm regards, Team Runrug

Posted 4 months ago

“The pattern and the colors on the rug are beautiful BUT… the price vs the quality makes it not a great deal. I thought the rug would be thicker and made better. The corners will not stay flat no matter how much I manipulate them or how I position the rug and it’s not as non-skid as it claims to be. Unfortunately I’m not as happy as I hoped I would be with it.”

Helpful Report

Posted 4 months ago

Hi Lisa, Thank you for sharing your feedback! We're so glad you love the pattern and colors of the rug. However, we sincerely apologize that the quality and thickness did not meet your expectations. We understand how frustrating it can be when corners won't stay flat and the non-skid feature doesn't perform as hoped. Your comments are invaluable to us as we strive to improve our products. If you would be kind enough to send us some images to help@runrug.com we will happily look to support and ensure you have the perfect runner for your home. Warm regards, Team Runrug

Posted 4 months ago

“Unfortunately the sample I ordered is a totally different colour to that on the website.”

Helpful Report

Posted 5 months ago

Hi Bernadette, Thank you for your feedback! We’re sorry to hear that the sample didn’t match the color you ordered! A member of our team will be in touch today to look to support and ensure that you have the right colour delivered asap. Warm wishes, Team Runrug

Posted 4 months ago

“The runner is lovely and looks really nice, at least when you can get it to stay in one place, unfortunately it moves constantly, it is over a new carpet and ist really frustrating having to keep moving it....”

Helpful Report

Posted 5 months ago

Hi Kathleen, Thank you for your honest review! We're glad to hear that you find the runner lovely and visually appealing. We're sorry to learn that it's been moving around on your carpet—this can certainly be frustrating. It is something that can happen brand new carpets as they contain more static charge in them, that causes the runner to 'walk' from the place where you want it to stay. This will stop soon and you will hopefully have the perfect runner for you home! Your feedback is invaluable to us, and we appreciate you sharing your experience. Warm regards, Team Runrug

Posted 5 months ago

“Very thin compared with what it is replacing”

Helpful Report

Posted 5 months ago

Hi Thomas, Thank you for your review! We're sorry to hear that you found the rug to be thinner than what you expected. On all of our products on the site we do offer information on the style, material and thickness of the product. If there is a need to look for something thicker please do not hesitate to get in touch and we will gladly look to support. Warm regards, Team Runrug

Posted 5 months ago

“The rug itself is good quality and matches expectations. The cut on one of the narrow ends is out of alignment by about 30 mm (just over 1 inch). On a rug this long, the discrepancy would most likely go unnoticed under normal circumstances. However, in my case, the rug ends at the base of a set of stairs, making the uneven edge noticeable and visually misaligned with the stair. This flaw detracts from the overall appearance in an otherwise well-made rug.”

Helpful Report

Posted 5 months ago

Hi Dax, Thank you for taking the time to share your feedback. We're glad to hear that you find the rug to be of good quality and that it matches your expectations. However, we sincerely apologize for the alignment issue on one of the ends. It’s certainly understandable how that could detract from the overall appearance, especially in your setting. Your insights are invaluable to us as we strive to improve our products and customer experiences. Please feel free to reach out to us at help@runrug.com with any photos or additional details and we will happily look to support to put this right for you! Warm regards, Team Runrug

Posted 5 months ago

“The binding was poorly done along the edge of the runner”

Helpful Report

Posted 5 months ago

Hi Derrick, Thank you for taking the time to share your feedback. We're sorry to hear that the binding on your runner did not meet your expectations. This isn't the quality we aim for, and your input is essential for us to improve our products. If you could provide us with some details or photos of the issue, we’d be more than happy to look into this for you. Please send these through to help@runrug.com and we will work on this quickly for you. Warm regards, Team Runrug

Posted 5 months ago

“Rugs are lovely but was charged twice for one and had to call a few times to sort it out. Delivery quick”

Helpful Report

Posted 5 months ago

Hi Yvonne, Thank you for taking the time to share your feedback. We're delighted to hear you love the rugs! However, we truly regret the inconvenience you faced with the double charge. This isn't the level of service we strive for, and we appreciate your patience in getting it resolved. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 5 months ago

“Delivery of samples was great but still awaiting reply about the with as per website Thank you”

Helpful Report

Posted 5 months ago

Hi Helen, Thank you for your feedback! We're pleased to hear that the delivery of your samples was smooth. We're sorry for the delay in response regarding the width inquiry - we have just searched through our system to search for your message to us but unfortunately could not find anything. As a result a member of our Customer Experiece team will be in touch shortly to discuss how we can help. Warm regards, Team Runrug

Posted 5 months ago

“Online, this is an absolutely stunning contemporary rug runner. Upon receiving the ordered runner, the ▪︎color▪︎ was approximately (two shades darker) than the color of the runner online. The plus to this runner was the ability to turn the runner on the opposite side as the color is light and neutral. [The unfortunate part is, the runner was originally purchased for what appeared online as a beautiful terrocatta color.] Last, as I was looking to purchase this rug runner, it appeared online to be a carpet rug runner. It is far from!!! This runner is a weave material. Almost appears as a thin floor mat...”

Helpful Report

Posted 6 months ago

Hi Antoinette, Thank you for taking the time to share your thoughts with us. We’re glad to hear you love the contemporary design of the rug runner, but we’re sorry to learn that the color and material didn’t meet your expectations. Our goal is to provide an accurate representation of our products online, and your feedback is important in helping us improve that. If you have any further concerns or need assistance, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 5 months ago

“There was a pricing error on the website. Took several days to be told the price would not be honored. At that point the rug we wanted was not available until an invoice could be generated by customer service. The price was still not corrected even many days later. This was very frustrating and time consuming. Not fast shipping either when there was so much intervention required.”

Helpful Report

Posted 6 months ago

Hi Amber, Thank you for sharing your feedback with us. We sincerely apologize for the pricing error and the delays you experienced with the rug order. We know how important timely service is and understand how frustrating it can be when things don’t go smoothly. Your insights are invaluable, and we’ll work on improving our processes for a better experience in the future. Warm regards, Team Runrug

Posted 6 months ago

“Purchased this rug 70cm by 110cm approx. Abit smaller than I had expected. Looks nice aesthically. Not sure how long it will last, im not that it is washable. Would I pay £40 again for this rug- probably not.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review! We appreciate your feedback regarding the size and durability of the rug. We're glad to hear you find it aesthetically pleasing, but we understand that expectations can differ. If you have any concerns about its longevity or care, please feel free to reach out, and we'll be happy to assist you. Warm regards, Team Runrug

Posted 6 months ago

“It’s a nice runner but had imperfections and no one replies apart from automated email saying go to post office to return it. Very unhelpful as I don’t drive.so I’ve kept it.”

Helpful Report

Posted 6 months ago

Hi Louise, Thank you for your feedback, and we're sorry to hear about the imperfections you experienced. We understand how frustrating it can be when you're seeking assistance, but I do want to reassure you that the message you had received from us was not an automated message but directly from a member of our team. On the returns information I do apologise that we do not offer a specific door to door collection service, although our offering does look to include tens of thousands of return locations across the country. I have looked based on your postcode and one of those is showing as Newick General Store in your town. We never want any customer to be left unhappy with their runner - I have asked a member of the team to reach out again so that we can discuss options. Warm regards, Team Runrug

Posted 6 months ago

“Rug very sloppy underneath not great quality pile ,, nilon”

Helpful Report

Posted 7 months ago

Hi Beverley, Thank you for sharing your thoughts with us! We're sorry to hear that the rug didn’t meet your quality expectations, and we appreciate your feedback on the pile. We never want our customers to have any surprises so we do list on them all what they are made from and we have some different options that may suit your needs better. Your insights are valuable as we strive to improve our products. If you have any questions or need assistance, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 7 months ago

“Nice rug but a bit too expensive for what I received. Quick delivery”

Helpful Report

Posted 8 months ago

Hi Patricia, Thank you for your feedback! We’re glad to hear you like the rug and appreciate the quick delivery. We understand that pricing is an important factor for our customers, and we strive to offer products that balance quality with value. Your comments are important to us as we continue to refine our offerings. We hope to serve you again soon! Warm regards, Team Runrug

Posted 8 months ago

“It took quite a long time at the beginning. Several days each time for a reply to emails. Once it was clear what the whole order would cost, I paid. And then waited 1/4 year (!) for the carpet. Now it has finally arrived. The goods are as ordered and so far everything is fine. I am satisfied with the product, but there is still a lot of room for improvement in terms of efficiency. It should also be mentioned that the goods arrived intact, but probably by chance. The two carpet rolls were only packed with a single layer of thin foil. This is inadequate for shipping over such long distances. From 40 years of experience as a carpet fitter, I know what packaging would be necessary.”

Helpful Report

Posted 8 months ago

Hi Fredy, Thank you for sharing your experience with us! We truly appreciate your patience during the ordering process and are glad to hear that you're satisfied with the carpet itself. We understand the wait was longer than expected, and your feedback about the packaging is invaluable—it’s essential for us to ensure safe delivery for all our products. Rest assured, we will take your comments into account as we strive to improve our efficiency and packaging standards. We hope to have the opportunity to serve you better in the future! Warm regards, Team Runrug

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews