Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good rugs Good quality”

Helpful Report

Posted 1 month ago

Hi Martin, Thank you for leaving us a review. We're happy you are pleased with your purchase. Thanks again!

Posted 1 month ago

“Nice colour, stay flat.”

Helpful Report

Posted 1 month ago

Hi Charles, Thank you for leaving us a review! We're pleased you are happy with it. We think it looks great! Thank you.

Posted 1 month ago

“Very disappointed. Delivery was excellent but my runner for the stairs came in the wrong width, even though the label said it was the one that I ordered. Had to use it because my carpet fitter was booked.”

Helpful Report

Posted 1 month ago

Hello, We’re truly sorry to hear this. While we always strive for accuracy, sometimes mistakes are made. We completely understand how frustrating it must have been to receive the wrong width, especially with your carpet fitter already booked. Had we been given the opportunity, we absolutely would have corrected this mistake quickly for you. We sincerely apologise for any inconvenience this has caused. This is usually why we always advise waiting to book an installation until the runner is in your hands and you’ve had the chance to check that everything is as it should be. We value your feedback and would love the chance to make this right. If there’s anything we can do to help, please don’t hesitate to reach out. help@runrug.com Thank you.

Posted 1 month ago

“So happy with our hall runner. Gave us the look we were after. Nice quality and great price.”

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Posted 1 month ago

Hi Gordon, Wow! That looks fab! We're pleased you are happy with the final look. Thank you again.

Posted 1 month ago

“Quick and easy ordering. Reasonably priced for a good quality runners”

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Posted 1 month ago

Hi Heather, Thank you for taking the time to leave us a review! We're pleased you're happy with your purchase! Thank you.

Posted 1 month ago

“Excellent communication throughout to include DHL who delivered when they said. Runners laid flat at edges within a couple of days, very sturdy with no slipping. Perfect for our busy hallway.”

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Posted 1 month ago

Hi Sandra, Thank you so much for your excellent review! We're delighted to hear that you had a great experience with our communication and that your runners are laying flat in no time. It's fantastic to know they're sturdy and perfect for your busy hallway. We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“We love the way your stair rods look. The quality was better than I expected, and the way they were made it simple for us to install ourselves.”

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Posted 1 month ago

Hi Lori, Thank you so much for your fantastic review! We’re thrilled to hear that you love the look of our stair rods and found the quality exceeded your expectations. It’s always our goal to make installation easy for our customers, and we’re glad you could do it yourself! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“Great company. Very pleased w the quality of my stair rods. Arrived before the due date.”

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Posted 1 month ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you're pleased with the quality of your stair rods and that they arrived ahead of schedule. Your satisfaction is our top priority, and it's great to know we met your expectations! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“pleased with product,price, and time taken to deliver my order.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review! We're delighted to hear that you're pleased with the product, pricing, and delivery time. It’s always our goal to provide a seamless experience for our customers. We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“Lovely quality delighted with my rugs and Grateful for help and advice from staff”

Helpful Report

Posted 1 month ago

Hi G, Thank you so much for your lovely review! We're delighted to hear that you're pleased with the quality of your rugs and that our staff was able to assist you. Your satisfaction means the world to us, and we’re always here to help! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“Very good choice of runners and prompt delivery”

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Posted 1 month ago

Hi David, Thank you for your wonderful review! We're so glad to hear that you found our selection of runners impressive and that your delivery was prompt. It’s always our aim to provide a great shopping experience for our customers. We truly appreciate your support and hope to see you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“Helpful customer service when I rang with a couple of questions. Impressive delivery time”

Helpful Report

Posted 1 month ago

Hi Patricia, Thank you for your wonderful review! We're so glad to hear that our customer service team was able to assist you and that you were impressed by our delivery time. Your satisfaction is very important to us, and we strive to provide the best experience possible. We truly appreciate your support and look forward to having you with us again soon! Thanks for choosing Runrug!

Posted 1 month ago

“I like the Aztec runner and that it comes in 32” width. This runner rug can be cut on the end to the length you need, so you can order a piece longer than you need (since it’s sold by the foot) and cut it yourself.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review! We’re so glad to hear that you like the Aztec runner and appreciate the versatility of being able to cut it to your desired length. It’s great to know that the 32” width meets your needs! We truly appreciate your support and hope you enjoy your runner for a long time to come! Thanks for choosing Runrug!

Posted 1 month ago

“The images shown on the site are not necessarily accurate. Delivery and fitting was ok.”

Helpful Report

Posted 1 month ago

Hi Phil, Thank you for your review! We appreciate your feedback regarding the accuracy of our images, and we’ll certainly take it into account as we continuously strive to improve. We're glad to hear that delivery and fitting met your expectations. Your insights are invaluable to us, and we hope to better serve you in the future! Thanks for choosing Runrug!

Posted 1 month ago

“good quality and fast delivery”

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Posted 1 month ago

Hi Michael, Thank you for your fantastic review! We're so glad to hear that you’re pleased with the quality of our products and that your delivery was prompt. Your satisfaction is what drives us, and we truly appreciate your support! Looking forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“I love our new runner for the hallway. I was also impressed with how quickly it arrived.”

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Posted 1 month ago

Hi Lynn, Thank you so much for your wonderful review! We're thrilled to hear that you love your new runner for the hallway and that it arrived quickly. It’s always our aim to provide great products and fast service! We truly appreciate your support and hope to see you back soon! Thanks for choosing Runrug!

Posted 1 month ago

“Great product backed by good service. The rug I wanted was out of stock and so they sent my second choice, which was more expensive, for the same price.”

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Posted 1 month ago

Hi there, Thank you for your wonderful review! We're so glad to hear you were pleased with the service and the alternative rug that was provided. It's fantastic to know we could still meet your expectations with a product that suits your needs. We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“My hall runner is absolutely beautiful. Prompt delivery & quality rug.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you love your hall runner and that it arrived promptly. Your satisfaction with the quality means the world to us! We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“Very easy to order and a very quick dispatch. The runner ordered was as described and the colour match was as shown on the website. Would definitely buy from again.”

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Posted 1 month ago

Hi Susan, Thank you so much for your fantastic review! We’re thrilled to hear that you found the ordering process easy and that your runner arrived quickly and as described. It’s wonderful to know that the color matched your expectations perfectly! We truly value your support and can’t wait to help you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“Love the rug, great quality, fast delivery!”

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Posted 1 month ago

Hi Julie, Thank you for your amazing review! We're so delighted to hear that you love your rug and found it to be of great quality. It's wonderful to know that the delivery was quick too! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

Runrug is rated 4.8 based on 6,929 reviews