Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,291 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I cannot praise Runrug enough. From initial queries answered by Adelaide at their customer service right through to delivery, they have been second to none. What’s more, the stair runner far exceeded our expectations in quality and at such a reasonable price. Had to wait a while for the pattern I ordered to become available again but was forewarned of this and arrived earlier than anticipated anyway. I would highly recommend Runrug to anyone. (And have already recommended them) Thank you Runrug.”

Helpful Report

Posted 1 month ago

Hi Michelle, Thanks for the wonderful review. We’re thrilled you had a great experience from Adelaide’s queries to delivery, and that the stair runner exceeded your expectations at a reasonable price. We’re glad the pattern delay wasn’t an issue and it arrived earlier than anticipated. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Service was absolutely fine but the quality of the rugs ordered was poor.”

Helpful Report

Posted 1 month ago

Hi Stuart, Sorry to hear that the rug quality didn’t meet expectations. We’d like to make this right. Please share your order number and, if possible, a quick photo of the rug so we can arrange a replacement or a refund. Kind regards, Team Runrug

Posted 1 month ago

“Excellent service. The quality of the hall runners and rugs is excellent (Rustique Ultra Hopsack) and anti-slip underlay does just that. The only problem was the underlay was not sent with the rugs it was meant for, however, when raised with Runrug they were true to their word and I received them the next day. As the carpet is rolled the ends do not lay flat when unrolled, however problem easily solved by just rolling the ends in the oposite direction, although I found the easiest way was to lay out the anti-slip sheet where you want it and then lay the runner on it and stand on the curled ends for a few minutes - problem solved!”

Helpful Report

Posted 1 month ago

Hi S, Thanks for the wonderful review! We’re glad the quality of the hall runners and anti-slip underlay met your expectations and that everything was resolved quickly when the underlay wasn’t sent with the rugs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“I search the internet and found Runrug. Their carpets were reasonably priced but their sizes were exactly what i needed. I brought three rugs all the same colour but all different sizes and i would recommend to anyone looking for something different.”

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Posted 1 month ago

Hi Nicola, Thank you for the wonderful 5-star review. We’re thrilled you found RunRug and that the sizes were exactly what you needed, and that you bought three rugs in the same colour of different sizes. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Sorted supplier issues quickly and delivered good product thanks”

Helpful Report

Posted 1 month ago

Hi Kenneth, Thank you for the kind 4-star review. We’re glad we could sorted the supplier issues quickly and that you’re happy with the product. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Arrived early, great material. Installed with no issues. Good advice to add 10 inches to overall measured length.”

Helpful Report

Posted 1 month ago

Hi Lisa, We’re thrilled you found the material great, installation easy, and that the advice to add 10 inches was helpful. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Fabulous runner, service from start to finish was really good. Delivered quickly.”

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Posted 1 month ago

Hi Karen, Thank you for the wonderful 5-star review. We’re thrilled you had a fabulous runner and that the service from start to finish, including delivery, was really good and quick. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“First class runner fits well in back hall”

Helpful Report

Posted 1 month ago

Hi William, We’re delighted to hear the first class runner fits well in your back hall. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Really very pleased with the alternative rug that was sent”

Helpful Report

Posted 1 month ago

Hi Sandra, We’re thrilled you’re pleased with the alternative rug that was sent, although we do apologies your first choice wasnt available at the time! If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“We loved our runner so much that we ordered 2 area rugs! I made a mistake an ordered the wrong one, RunRug gracefully took it back and sent the correct ones. I love, love, love this business.”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you for the wonderful 5-star review. We’re thrilled you love the runner and the two area rugs, and we’re glad we could sort out the mix-up smoothly. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“While the item we purchased turned out to be not for us , their customer service was outstanding. We returned our item and the customer services were extremely helpful throughout the returns process. Thank you for that it is not always the case these days.”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for the wonderful 5-star review. We’re really glad our customer service could make the returns process smooth for you, and we appreciate you recognizing our team. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Ordered wrong size runner. No problem returning, refund in bank within 24hours. Reordered correct size delivered next day.”

Helpful Report

Posted 1 month ago

Hi Jean, Thank you for the fantastic 5-star review. We’re so glad the return and refund went smoothly and that the correct runner arrived promptly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Thanks for the beautiful runner , it took me a while to find the correct size for my door way. I love it. ❤️❤️ The only thing is , for the price it should be non stick, but it's not. I had to buy a non stick mesh. Delivery was quick . Thanks”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the kind words and for sharing your experience. We’re glad you love the runner and that delivery was quick. Sorry to hear it isn’t non-stick as expected and that you had to purchase a non-stick mesh separately. If you’d like, we can help you with non-slip options for future purchases or advise on the best solution for your doorway. Kind regards, Team Runrug

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Hi Peter, Thank you for the wonderful 5-star review. We’re really glad you had excellent service, and we’re here if there’s anything else you need. Kind regards, Team Runrug

Posted 1 month ago

“Very hapy with the service and the runner. Runner is of a good quality and definitely worth the money paid”

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Posted 1 month ago

Hi Kevin, Thank you for the wonderful 5-star review. We’re thrilled you’re happy with the service and the runner. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Looks good, feels good underfoot. Quick delivery. Non-standard size was a little pricy”

Helpful Report

Posted 1 month ago

Hi David, Thank you for the 4-star review. We’re glad you like how they look and feel underfoot, and that delivery was quick. We appreciate the note about the non-standard size pricing—if you’d like to discuss options or alternatives, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The ends on these rugs are still curled upwards although laid out flat and they were not cheap rugs. The package said discontinued on both rugs so maybe stock has been there a long time. Would I buy from you again no”

Helpful Report

Posted 1 month ago

Hi Julie, Thanks for sharing your experience. We’re sorry the ends curl up and that the rugs weren’t priced as expected. If you’d like, we can look into options such as a replacement, refund, or guidance on care to help them lie flatter. Could you please send your order number and any photos showing the curled edges? We’ll review and get back to you with the best solution right away. Kind regards, Team Runrug

Posted 1 month ago

“Excellent and good value”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the 5-star review. We’re really glad you found Runrug excellent and good value. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 month ago

“We still haven't received delivery of the rugs unfortunately, I've been on phone twice to DHL chasing this up, can you check this please and let me know Stephaniemckee2031@gmail.com”

Helpful Report

Posted 1 month ago

Hi Stephanie, Thanks for flagging this. We’re sorry you haven’t received the rugs yet and for the extra phone calls with DHL. We’ll escalate this and check the status with the carrier right away. A member of our team will be in touch shortly so that we can look to resolve this for you. Kind regards, Team Runrug

Posted 1 month ago

“Absolutely gorgeous, perfect colour, arrived on time. Value for money excellent 👌”

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Posted 1 month ago

Hi Mandy, Thank you for the 5-star review. We’re really glad you’re happy with the gorgeous colour, on-time delivery, and excellent value for money. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 8,291 reviews