Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“A bit lighter then I thought but looks good, fast on delivery”

Posted 1 month ago

Hi Howard, Thank you for your review. We’re glad to hear it looks good and that delivery was fast. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good website, plenty of choice with true colours, delivered earrly early. Verry pleased with quality and price. Highly recommended. Would certainly use this company again.”

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Posted 1 month ago

Hi Brian, Thank you for your review. We’re really glad to hear you’re pleased with the site, colours, delivery speed, quality and price. We appreciate the recommendation and look forward to helping you again if you need anything. Kind regards, Team Runrug

Posted 1 month ago

“Top marks for everything. Customer service and particularly the return exchange service was second to none . Adelaide and Isobelle deserve special mention .”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re really glad to hear you had a great experience with our customer service, including the return/exchange process, and that Adelaide and Isobelle stood out. We appreciate the kind words and look forward to helping again if you need anything. Kind regards, Team Runrug

Posted 1 month ago

“Excellent company to do business with. Good 'old fashioned' service throughout. Beautiful rug. Highly recommended.”

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Posted 1 month ago

Hi Barbara, Thank you for your review. We’re delighted you had excellent service and love the rug. We appreciate the recommendation and are here if you need anything else. Kind regards, Team Runrug

Posted 1 month ago

“Very pleased with my purchase. I ordered 2 runners in the size I wanted. I was kept up to date with my order and given a time through DHL when it would be delivered. The runners are perfect good quality and smell like a new carpet.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re really glad to hear you’re pleased with the runners, the updates, delivery timing, and that they smell like new carpet. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“A wide choice of patterns and the long lengths were what interested me as I needed a 9metre length. Service was very quick. A simple unpack, roll out and that was the hall complete! I was impressed that they emailed to check my address as it is in the countryside and not standard.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re really glad the wide pattern choice, the long lengths, and the quick service met your needs, and that our address check gave you peace of mind. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very efficient service thank you”

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Posted 1 month ago

Hi there, Thank you for your review. We’re really glad to hear you found the service efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Amazing quality and so safe being non slip.”

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Posted 1 month ago

Hi Vera, Thank you for your review. We’re really glad to hear you’re happy with the quality and the non-slip safety. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Fast,just what we needed easy to install.”

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Posted 1 month ago

Hi Marc, Thank you for your review. We’re really glad to hear it was fast and easy to install. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Carpet is stunning, well made well worth the money and packed brilliant would buy from rugrun again”

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Posted 1 month ago

Hi Mrs, Thank you for your review. We’re really glad to hear the carpet is stunning, well made, and worth the money. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very happy with our purchase and the lady on the phone was very very helpful”

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Posted 1 month ago

Hi Sarah, Thank you for your review. We’re really glad to hear you’re happy with your purchase and that our phone support was very helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“DHL has been trying to collect duties from me. It should be included in the sale. Aside from the delay I expect it to be resolved.”

Helpful Report

Posted 1 month ago

Hi Maria, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 1 month ago

“I haven't received it yet.”

Helpful Report

Posted 1 month ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 1 month ago

“I still haven't gotten my order becuase Runrug message up on the DHL carrier fees. My installation is scheduled to begin in 2 days and my products still haven't arrived because of this mistake.”

Helpful Report

Posted 1 month ago

Hi, We’re very sorry for the duties issue with DHL and the delay. There was a technical issue with our system that resulted in around 20 orders being shipped with incorrect information that meant duties were due to be charged to yourself, when they should have been paid by us. Since identifying the issue we have been working hard to resolve this and ensure that you do not have to pay these fees, as well as looking to ensure the orders are delivered as quickly as possibly. Unfortunately due to the requests having to be made through both the courier and US customs this does take a little longer than our standard delivery. Please rest assured that we are working hard to put this right, and we have fixed the original issue. Although the delivery delay has no doubt soured your experience, we hope that the runner is perfect for your home when it arrives. Kind regards, Team Runrug

Posted 1 month ago

“Easy online ordering and lots of choice for stair runners, both styles and measurements. Quick delivery. Nice stair runner and it's looking great!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re really glad to hear you found the online ordering easy, appreciated the range of stair runners, and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“I purchased two rugs from RunRug. They are all I hoped they would be. Exactly as described and, what is more, perfect for my needs and well within my price range. I am very happy to recommend Runrug to anyone looking for well-made, quality and affordable rugs.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the rugs and that they met your needs and budget. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Great customer service, realy helpful dealing with any problems and efficiently. The stair runner we bought is lovely just what we were looking for, good quality and even better price. I would highly recomment RunRug”

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Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the service and the stair runner. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good service and quality product”

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Posted 1 month ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the service and quality product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Delighted with my hall runner. It's so soft underfoot and the non slip element works a treat and it stays in place always.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re delighted to hear you’re happy with the soft feel, non-slip feature, and that it stays in place. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Lovely runner came within a couple of days. Very good quality we love it.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the runner and its quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug Reviews