Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,164 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent service from order to delivery”

Helpful Report

Posted 1 month ago

Hi there Garry, Thank you for your review. We're thrilled you experienced excellent service from order to delivery. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“Great value, great service very good product.”

Helpful Report

Posted 1 month ago

Hi David, We’re thrilled you’re happy with the value, service, and product. Thank you for sharing your feedback. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“You said my rug would arrive last Wednesday. Now you say this Wednesday. How can I review it?”

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Posted 1 month ago

“Love the runners. Great quality. Very happy”

Helpful Report

Posted 1 month ago

Hi there Sally, Thank you for your review. We’re glad you love the runners and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“happy with rugs, good delivery”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you’re happy with the rugs and that the delivery was good. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Quality runner from runrug for kitchen, all as described. Have purchased from them before, & knew what service to except, was not disappointed. Great delivery to Highlands.”

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Posted 1 month ago

Hi there, Thank you for your review, Charles. We’re glad the quality met your expectations and that the Highlands delivery went smoothly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Lovely rug, I could choose the size I wanted and delivery was quick”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you found the rug lovely and that you could choose the size you wanted with quick delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Rugs are fine but the wrong size was sent for one of the smaller ones and it was twice the length I needed! Counldn't be bothered to return it. Read orders more carefully!”

Helpful Report

Posted 1 month ago

Hi Rosemary, We’re really sorry about the sizing mix-up and the hassle it caused. That’s not what we want for our customers. Please share your order number and the details of the two rugs involved. A member of our team can review options for a replacement in the correct size or a refund, and we’ll arrange the return of the incorrect item if needed. Kind regards, Team Runrug

Posted 1 month ago

“Excellent rug and quality . Great service Thank you”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you’re happy with the rug and the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Had a mistake with my order (what was delivered was not what was ordered) but once that was reported to Runrug the customer service to fix the problem was really first class - the best I can remember. Well done to you Adelaide! Would not hesitate to order again from Runrug.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad the issue was resolved promptly and that you’re happy with the service, especially noting Adelaide’s assistance. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Super fast delivery and fantastic rugs”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you enjoyed the super fast delivery and the rugs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very nice rug, love the colour. It arrived quite quickly, well wrapped up.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you love the colour, and that the rug arrived quickly and well wrapped. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Quick delivery good communication with delivery details and quality products I love my new rug 5 stars ⭐⭐⭐⭐⭐ I would recommend people to use this trusted website for buying”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you had quick delivery, good communication about the delivery details, and that you’re happy with the quality of the rug. We appreciate your recommendation. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Great company. Good communication.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you found us communicative and that you had a positive experience with Runrug. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Brilliant service from Runrug. Best prices and specific sizes I could find online anywhere. The quality is also brilliant and I will most definitely be using this company again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled you found great prices, the specific sizes you needed, and that the quality was brilliant. We look forward to helping again in the future. Kind regards, Team Runrug

Posted 1 month ago

“I ordered a rug for our front room from Runrug. Unfortunately the rug was out of stock but Adelaide from Runrug customer service was absolutely brilliant. She sent me pictures of other similar rugs and I was able to select an alternative. This proved to be more expensive but Runrug kept to my original rug price. The new rug arrived and is great quality and beautiful colour. I also ordered a runner for the kitchen area which is also great quality and very easy to clean. Both products were very reasonably priced too. Very impressed with the customer care of this online company and will definitely be ordering from them again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review. We’re thrilled to hear Adelaide helped you find an alternative rug at the right price and that both the rug and runner are of great quality and easy to maintain. We’re glad you’re happy with the service and will certainly pass your kind words on. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The stair runner was recieved promptly. It is just what we ordered, and good quality. Just installing it now, so unable to comment on durability, but we are very satisfied with the product.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad the stair runner arrived promptly, is exactly what you ordered, and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Love my new kitchen runner. It's great, lays flat nicely and is good quality.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you’re enjoying the runner and that it lays flat and feels like good quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Beautiful runner.Have ordered large rug same design.Coming 9th April can't wait”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you love the runner and that you’ve ordered a large rug in the same design. We can’t wait for it to arrive on 9th April. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good quality rug”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you think it’s a good quality rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 8,164 reviews