Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“still waiting for last rug!!!!!! 3 arrived but nonone told me that one of the rugs was out of stock...”

Helpful Report

Posted 2 months ago

Hi Edward, Thank you for your review. We're sorry to hear that you are still waiting on your last rug and that you weren't informed about the fourth part of your order. On this part of your order it is not currently out of stock, it is the preparation time that is needed to produce the rug in the bespoke sizes that you requested. We understand how frustrating this can be. We do advise of the leadtime on our products but we appreciate that we could perhaps make this clearer. Your feedback is important to us, and we will make sure to improve our communication regarding product availability. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We appreciate your patience and hope to resolve this for you soon! Thanks for shopping with Runrug!

Posted 1 month ago

“Runrug is a trusted on line site for quality carpets. Surprised by speed of delivery also”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your amazing review! We're delighted to hear that you find Runrug to be a trusted site for quality carpets and that you were pleasantly surprised by the speed of delivery. Your positive feedback encourages us to keep striving for excellence. We truly appreciate your support and can't wait to serve you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Really quick delivery and beautiful carpet. Thank you runrug.”

Helpful Report

Posted 2 months ago

Hi Foye, Thank you for your fantastic review! We’re thrilled to hear that you received your carpet quickly and that it’s beautiful. Your satisfaction is what we aim for, and your kind words truly motivate our team to keep delivering great service. We appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Very efficient service, runner not in use yet but I like the design/quality very much”

Helpful Report

Posted 2 months ago

Hi Teresa, Thank you for your wonderful review! We're thrilled to hear that you enjoy the design and quality of your runner, even if you haven't had a chance to use it yet. Your satisfaction means a lot to us, and it’s great to know our products are resonating with you. We appreciate your support and look forward to serving you again! Thanks for choosing Runrug!

Posted 2 months ago

“100% delighted with this company. Brilliant fast service. Lovely rug, just what I wanted.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you are 100% delighted with our service and that your new rug is just what you wanted. Quick delivery and happy customers are what we aim for, and your feedback confirms we're on the right track. We truly appreciate your support and look forward to welcoming you back soon! Thanks for choosing Runrug!

Posted 2 months ago

“Le tapis est conforme au descriptif et a été mis rapidement en livraison. Mais l'attiude du transporteur - malhonnête - mériterait le remboursement de la livraison. Bien qu'elle soit prévue à domicile, à aucun moment DHL ne semple envisager d'y passer, malgré la date fixée par lui. Son objectif est de nous faire déplacer à un point de retrait. J'ai ainsi attendu en vain la livraison qui était prévue à domicile, avec les désagréments que cela comporte.”

Helpful Report

Posted 2 months ago

Bonjour, Merci d'avoir pris le temps de partager votre avis. Nous sommes heureux d'apprendre que le tapis correspond à votre description et que la livraison a été rapide. Cependant, nous sommes désolés d'entendre que l'expérience avec le transporteur n'a pas été à la hauteur de vos attentes. Votre retour concernant la livraison est très précieux et nous le transmettre à notre partenaire de livraison, car nous nous engageons à offrir une expérience de service complète et satisfaisante. Nous apprécions votre compréhension et espérons vous revoir chez Runrug bientôt ! Merci encore !

Posted 2 months ago

“Really happy with my runner . Good quality and price . Delivery was quick . Received my order one day earlier than expected .”

Helpful Report

Posted 2 months ago

Hi David, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your runner and that you found it to be both good quality and reasonably priced. It’s great that your delivery exceeded expectations as well! Your satisfaction means the world to us, and your feedback inspires us to keep delivering the best possible experience. We appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Excellent service good communication and fast delivery.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your outstanding review! We're thrilled to hear that you experienced excellent service and appreciated our communication and fast delivery. Your feedback means a lot to us and motivates our team to continue providing the best for our customers. We truly value your support and look forward to assisting you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Great service”

Helpful Report

Posted 2 months ago

Hi Roger, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service. It truly motivates us to know we're meeting our customers' expectations. We appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“We were reluctant to order carpet online as you can't see what you're buying Took a chance and were very pleasantly surprised The runners we ordered were spot on for measurements colour and quality Delivered in two days Excellent service Would definitely use again Thank you”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you took a chance on ordering online and were pleasantly surprised with your runners. It's wonderful to know that the measurements, colour, and quality met your expectations, and we're glad to have delivered them so quickly. Your satisfaction is our top priority, and we truly appreciate your trust in us. We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“This is just what I needed to make underlays for various mats on hard surfaces, as I have problems with my feet.”

Helpful Report

Posted 2 months ago

Hi Howard, Thank you for your fantastic review! We're thrilled to hear that our product is just what you needed for your mats on hard surfaces. Your comfort is very important to us, and we’re glad to know it's making a difference for your feet. We truly appreciate your support and hope to assist you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“Beautiful stair runner and stair rods purchased. Delivery was quick, the runner and stair rods are quality. Very happy.”

Helpful Report

Posted 2 months ago

Hi Alan, Thank you for your glowing review! We're thrilled to hear that you're happy with your beautiful stair runner and stair rods. Quick delivery and quality products are what we aim for, and it's wonderful to know we've met your expectations. We appreciate your support and hope to welcome you back soon! Thanks for choosing Runrug!

Posted 2 months ago

“I’m delighted with my hall rug. Not only is it beautiful, it’s also great quality.”

Helpful Report

Posted 2 months ago

Hi Patricia, Thank you so much for your lovely review! We're thrilled to hear that you're delighted with your hall rug and appreciate your kind words about its beauty and quality. It's wonderful to know that our products have made a positive impact in your home. We appreciate your support and can't wait to serve you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Excellent service excellent quality great prompt delivery very pleased thanks 👍”

Helpful Report

Posted 2 months ago

Hi Hugh, Thank you for your fantastic review! We're delighted to hear that you were pleased with our service, quality, and prompt delivery. Your satisfaction means the world to us, and it's great to know we hit the mark for you! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Having previously ordered samples runner as expected. Delivered on time.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful review! We're glad to hear that your runner samples were delivered on time and met your expectations. It's always our goal to provide a seamless experience for our customers. We appreciate your support and hope to see you back again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Super service, fast delivery and fantastic rugs just as described”

Helpful Report

Posted 2 months ago

Hi Keith, Thank you for your wonderful review! We're thrilled to hear that you had a super experience with our service and found the delivery to be fast. It’s fantastic to know that you love the rugs just as described! We appreciate your support and look forward to welcoming you back in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Good quality, looks lovely.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you for your wonderful review! We're so glad to hear that you find the quality of your purchase to be top-notch and that it looks lovely in your space. Your satisfaction is our priority, and it's great to know we met your expectations. We appreciate your support and hope to welcome you back soon! Thanks for choosing Runrug!

Posted 2 months ago

“Top merci pour la réactivité Xc”

Helpful Report

Posted 2 months ago

Salut Xavier, Merci beaucoup pour votre commentaire! Nous sommes ravis que vous ayez apprécié notre réactivité. Votre satisfaction est notre priorité, et c'est toujours un plaisir de savoir que nous avons pu répondre à vos attentes. Nous vous remercions de votre confiance et espérons vous revoir bientôt ! Merci d'avoir choisi Runrug !

Posted 2 months ago

“Efficient, good quality and a brilliant choice.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that you found our service efficient and our products to be of good quality. It's great to know that you believe we offer a brilliant choice. Your satisfaction is what we aim for, and feedback like yours motivates us to keep delivering our best. We truly appreciate your support and look forward to serving you again! Thanks for choosing Runrug!

Posted 1 month ago

“I think it was a little pricey but it is a very nice rug!”

Helpful Report

Posted 2 months ago

Hi Michael, Thank you for taking the time to share your thoughts! We’re glad you find the rug very nice, and we understand that pricing can be a factor. We strive to offer high-quality products that are worth the investment. We appreciate your feedback and hope to see you again soon! Thanks for choosing Runrug!

Posted 2 months ago

Runrug is rated 4.8 based on 6,929 reviews