Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,510 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the rug when it finally arrived. But after purchase it said I had to wait over 4 months before it's arrival date.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re glad you love the rug once it arrived, and we’re sorry for the long wait you encountered. If you’d like us to look into your order details or help with anything else, please share your order number and we’ll assist. Kind regards, Team Runrug

Posted 1 month ago

“Very happy with stair runner. Installed without padding and tack strip”

Helpful Report

Posted 2 months ago

Hi Colleen, Thanks for the kind words. We’re glad you’re happy with the stair runner and that it installed as you needed without padding and tack strip. Kind Regards, Team Runrug

Posted 2 months ago

“This is the second time I’ve purchased from Runrug really good quality and goods came really quick.”

Helpful Report

Posted 2 months ago

Hi Jennifer, Thanks for the kind words. We’re glad you're happy with the quality and the delivery was fast. Kind Regards, Team Runrug

Posted 2 months ago

“Ordered a hallway runner and was so pleased that I ordered a smaller version to be a doormat. The quality is excellent and lovely and soft and thick pile under your feet. Colours lovely. Would recommend”

Helpful Report

Posted 2 months ago

Hi Angela, Thanks for the kind words. We’re glad you’re pleased with the runner, the doormat, and that you love the quality and colours. We appreciate your recommendation. Kind Regards, Team Runrug

Posted 2 months ago

“Ordering was straightforward and the rug arrived promptly. I am pleased with the colours and design. On a tiled kitchen floor it is both attractive and practical. Less chance of breakages.”

Helpful Report

Posted 2 months ago

Hi Christopher, Thanks for the kind words. We’re glad the ordering was straightforward, the rug arrived promptly, and you’re pleased with the colours, design, and practicality. Kind Regards, Team Runrug

Posted 2 months ago

“pleased with the product”

Helpful Report

Posted 2 months ago

Hi Stanley, Thanks for the kind words. We’re glad you’re pleased with your order. Kind Regards, Team Runrug

Posted 2 months ago

“Excellent from start to finish. Happy with the product, price and service and would definitely use runrug again. Many thanks.”

Helpful Report

Posted 2 months ago

Hi Andrew, Thanks for the kind words. We’re really glad you’re happy with the product, price and service and that you’d use us again. Kind Regards, Team Runrug

Posted 2 months ago

“Really impressed with the fast shipping & quality of this runner! We’re welcoming our third baby in a few months and the nesting kicked in. I wanted a stair runner ASAP. Got it about 2 days after ordering. We watched a few YouTube videos, and my husband was able to install ours in about 3 hours. The runner makes a huge difference, and feels much safer for my kids running up and down the stairs. 5/5 stars!”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thanks for sharing — We’re really glad the runner’s helped with safety and that you received it quickly. Best of luck with your growing family, and enjoy your new stair runner! Kind Regards, Team Runrug

Posted 2 months ago

“Quality runner and quick delivery.”

Helpful Report

Posted 2 months ago

Hi Chris, Thanks for the kind words. We’re glad you’re happy with the quality and the quick delivery. Kind regards, Team Runrug

Posted 2 months ago

“This company produces lovely runners for a very reasonable price. Lots of great designs and there customer service is brilliant. I would definitely use them again.”

Helpful Report

Posted 2 months ago

Hi Stephanie, Thank you for your kind words. We’re really glad you love the runners, find the designs great, and that you’re happy with our service. We’d be delighted to welcome you back anytime. Kind regards, Team Runrug

Posted 2 months ago

“Very pleased with our runners! It was good to use the sample service first so we could be sure. Samples delivered quickly and of a decent size so you could really tell what’s it would look like. Actual runners really good quality and finish. Delivery very quick. Feel these are good value. Thankyou!”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re really glad you’re pleased with the runners, and that using a sample helped you be sure. It’s great to hear the samples were quick to arrive and a good size, and that the actual runners are of good quality with a quick delivery. We appreciate you saying they represent good value. Kind regards, Team Runrug

Posted 2 months ago

“This time we got it right! We purchased a rug runner sometime ago, it wasn’t exactly what we expected, should have got a sample first as we did this time! It had a mind of its own and we were constantly moving it back, it was on a carpet. This time we have got it right by ordering a longer length which is about 2 centimetres short of our hallway, we also went for a wider width (1 metre) it hasn’t moved and looks great!”

Helpful Report

Posted 2 months ago

Hi Dudley, Thanks for sharing. We’re really glad you’re happy with the new rug runner and that ordering a sample helped you get it right. It’s great to hear the longer length and wider width are a good fit and that it’s now staying in place and looking great. Kind regards, Team Runrug

Posted 2 months ago

“Disappointed for the product. This is not holding the rug properly. And dimensions is not matching with the order.”

Helpful Report

Posted 2 months ago

Hi Dragos, Sorry to hear the rug isn’t holding properly and the dimensions don’t match your order. Please share a bit more detail (order number, photos, and the exact dimensions you received vs. what you expected) and we’ll help you review the situation. Kind regards, Team Runrug

Posted 2 months ago

“Pleased with quality of the rug. It was useful to be able to order samples before ordering.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re really glad you’re pleased with the rug’s quality and that ordering samples beforehand was helpful. Kind Regards, Team Runrug

Posted 2 months ago

“My order came super quick, the quality & size was absolutely perfect. Can highly recommend Run Rug”

Helpful Report

Posted 2 months ago

Hi Janice, Thanks for sharing. We’re really glad the order arrived quickly and that the quality and size were perfect. We appreciate the recommendation! The runner looks absolutely beautiful in your home. Thank you for sharing the image! Kind regards, Team Runrug

Posted 2 months ago

“Great look but the price for the size is extortionate.I just couldn't afford the size I needed.”

Helpful Report

Posted 2 months ago

Hi Rhona, Thanks for sharing your thoughts. We understand that the price for the size can feel high. If you’d like more details about sizing or pricing, please reach out with a little more information and we’ll be happy to help. Kind regards, Team Runrug

Posted 2 months ago

“Very happy with the rug and kept up to date with delay”

Helpful Report

Posted 2 months ago

Hi Graham, Thanks for sharing. We’re really glad you’re happy with the rug and that you were kept up to date with the delay. Kind regards, Team Runrug

Posted 2 months ago

“Very good company, ordered a stair runner and when it arrived it didn’t suit the look I wanted, very easy to return and exchange all sorted between mon-Fri. Very happy with the new stair runner.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re really glad the return and exchange were easy and that you’re happy with the new stair runner. Kind regards, Team Runrug

Posted 2 months ago

“Absolutely brilliant service.”

Helpful Report

Posted 2 months ago

Hi Sean, Thanks for sharing. We’re really glad you found the service absolutely brilliant. Kind regards, Team Runrug

Posted 2 months ago

“My rug arrived on time and well wrapped and the. service was great”

Helpful Report

Posted 2 months ago

Hi Josephine, Thanks for sharing. We’re really glad your rug arrived on time, was well wrapped, and that you found the service great. Kind regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 8,510 reviews