Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,164 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deals on quality rugs. I only use Runrug now, the rugs are as you hope and delivery is quick. Please support this excellent company.”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for your 5/5 review. We’re thrilled you’re happy with our rugs, the quality, and the quick delivery. If you ever need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Timely delivery Exactly what we wanted Good quality and price and looks perfect Would definitely recommend and use again”

Helpful Report

Posted 1 month ago

Hi Dianne, Thank you for your 5/5 review. We’re thrilled the delivery was timely and that the rug met your expectations in quality, price, and appearance. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, Team Runrug

Posted 1 month ago

“Goods fine, delivery not so good which is a not uncommon problem. Underlay arrived without the runner, parcels got separated, bank holiday meant several days lost. Had to fit myself as the fitter had other work.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review and I’m sorry to hear about the delivery problems. A missing runner and delayed parcels can be frustrating, especially with the bank holiday. If you’d like, we can look into sending a replacement runner or discuss a goodwill option for the inconvenience. Please let us know how you’d prefer to proceed. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Absolutely love my order! Quality is great, no issues with delivery. Will be buying again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We’re thrilled you love your order and that delivery was smooth. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Delivered safely and on time -- thank you !”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We’re glad your order was delivered safely and on time. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Quality stair runner at a reasonable price. Appears to be made of rugged hard wearing material and was a breeze to insatall. Will oder from Runrug again (although I suspect I won't have to as this should be the last installation I'll ever need). Thanks”

Helpful Report

Posted 1 month ago

Hi Mitch, Thank you for your 5/5 review. We're glad the stair runner was easy to install. If you need anything else in the future, we're here to help. Kind Regards, Team Runrug

Posted 1 month ago

“Beautiful pattern and well made. We especially liked that we could specify the length. Would have liked to get it wider but it works well for what we needed”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We're glad you liked the beautiful pattern and that you could specify the length. We do offer multiple widths, please let us know next time and we'll do what we can to help. Kind Regards, Team Runrug

Posted 1 month ago

“Easy process and quick delivery!”

Helpful Report

Posted 1 month ago

Hi Andres, Thank you for your 5/5 review. We're glad the process was easy and delivery quick. If you need anything else, we're here to help. Kind Regards, Team Runrug

Posted 1 month ago

“Looks great, thanks”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your 5/5 review. We're glad you think it looks great. If you need anything else, we're here to help. Kind Regards, Team Runrug

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We're glad you had excellent service. If you need anything else, we're here to help. Kind Regards, Team Runrug

Posted 1 month ago

“Fits perfect. Looks lovely. Slightly thin under bare feet but otherwise great”

Helpful Report

Posted 1 month ago

Hi Linda, Thank you for your review. We're glad the runner fits perfectly and looks lovely. If you’d like extra cushioning, you could add a rug underlay or consider a thicker range/style. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 1 month ago

“We haven’t received our full order, that has been paid in full, and we had to cancel our stair runner installation. Run Rug is not getting back to us.”

Helpful Report

Posted 1 month ago

Hi There, We’re really sorry you haven’t received your full order and that this has impacted your stair runner installation. That’s not what we want for our customers. After speaking to you, you are now aware that we were closed for the UK Easter Bank Holiday and we weren't ignoring you. I believe we have now almost resolved this for you and the replacement runner should be with you early next week. Once you’ve received your replacement and are happy with everything, we’d really appreciate it if you would consider updating your review. It would mean a great deal to us. Many thanks in advance, and please don’t hesitate to reach out if you need anything further. Kind Regards, Team Runrug

Posted 1 month ago

“The stairs in our 1913 house were always begging for a runner. The Runrug Mayan Blue is comfortable and exactly as appears on your web site. The rods we ordered were not necessary.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're glad the Mayan Blue is comfortable and matches what you saw online. Which rods were purchased please? Stair rods are usually only decorative. Could you tell us how we could have earned a 5 star review from you? (So we know for next time!) If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Nice Runner would buy again”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We're glad you’d buy from us again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Loved everything about my purchase. Great quality and was so easy and simple to install.”

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Posted 1 month ago

Hi Alexandria, Thank you for your 5/5 review. We're delighted you loved the rug, the quality, and that installation was easy. The runner looks absolutely stunning in your space! If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“Quick delivery, lovely rug, would definitely recommend them”

Helpful Report

Posted 1 month ago

Hi Tracey, Thank you for your 5/5 review. We're delighted the rug arrived quickly and that you love it, and that you’d recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The ordering and delivery processes were very easy, delivery was prompt (ordered 26/03, arrived 30/03) and the price is fair.”

Helpful Report

Posted 1 month ago

Hi Steve, Thank you for your 5/5 review. We’re glad the ordering and delivery were easy, and that you found the price fair with prompt delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Lovely rug, great quality, excellent value, well done Runrug”

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Posted 1 month ago

Hi William, Thank you for your 5/5 review. We're thrilled you love the rug and that you’re happy with the quality and value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Pleased with our new hallway runner and your delivery time was excellent. Hallway now looks really complete. Our thanks to you and it was amazing value for money”

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Posted 1 month ago

Hi Derek, Thank you for your 5/5 review. We’re thrilled you’re pleased with the hallway runner and that delivery was excellent. Great to hear it completes the look and represents good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“This would be my third purchase of this runner. Very good quality and does the job I intended it for. One issue with my new purchase of this rig is that it came with a big mark on it. To send it back, as there was so much in length, it would have been problematic for me so I decided to keep it even though the mark is very noticeable unfortunately. Not had any previous issues with my previous purchases .”

Helpful Report

Posted 1 month ago

Hi Julie, Thank you for your 4/5 review. We’re glad you’ve been happy with the quality and that the runner works for you. We’re sorry to hear the new purchase had a noticeable mark. If you’d ever like to discuss a replacement or a goodwill option in the future, we’re here to help. If there’s anything else you need, we’re here for you. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 8,164 reviews