Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,636 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Rug was too small to fit my hallway”

Helpful Report

Posted 3 weeks ago

Hi Caroline, Looking at your order I can see that the piece of our product you have ordered is our 30cm long doormat size option, as we cut the products to suit your exact size. If you would be kind enough to reach out to our team using help@runrug.com we will gladly support with finding you the perfect size for your home. Warm regards, Team Runrug

Posted 3 weeks ago

“Perfect quality and size.”

Helpful Report

Posted 3 weeks ago

Hi Waheeda, Thank you for your wonderful feedback. We’re glad to hear the runner has perfect quality and size. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Very good service”

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Posted 3 weeks ago

Hi Adrian, Thank you for your wonderful feedback. We’re glad to hear you found the service very good. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Beautiful rug except our previous one came with a non-skid bottom. This one doesn’t and slides all over the floor when any person or dog walks on it. I have since ordered a pad but still disappointed that we needed it”

Helpful Report

Posted 3 weeks ago

Hi Steve, Thank you for sharing your feedback. We’re sorry to hear the rug slides on your floor. If you’d like, we can help you with a compatible non-slip pad or alternative underlay options. Could you please share your order number and a photo of the rug laid out on your floor so we can assist further? Warm regards, Team Runrug

Posted 3 weeks ago

“My runner arrived quickly well packaged and it is really nice not a cheap looking thing its a good well made runner i would definitely buy from here again and I would definitely recommend this seller ☺️”

Helpful Report

Posted 3 weeks ago

Hi Tracy, Thank you for your wonderful feedback. We’re glad to hear the runner arrived quickly, is well made, and that you’d buy from us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Purchased matching hallway runner and entrance mat. Delighted with products. Very good price, well packaged, quick delivery and exactly as described. Head and shoulders, in all aspects, better than any equivalent to be found on Amazon. 10/10”

Helpful Report

Posted 3 weeks ago

Hi Melanie, Thank you for your wonderful feedback. We’re delighted to hear the hallway runner and entrance mat met your expectations, arrived quickly, were well packaged, and exactly as described. We’re glad you feel they’re a great value and that you’re happy with them. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Good customer service and informative on rug delay.”

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Posted 4 weeks ago

Hi Deborah, Thank you for your wonderful feedback. We’re glad to hear our customer service was helpful and that you found the rug delay information informative. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“I haven’t received anything yet”

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Posted 4 weeks ago

Hi Birute, We’re very sorry you haven’t received your item yet. This isn’t the experience we aim to provide. From the notes on your order I can see that our team is looking into this for you, and we will provide an update asap to you. I hope that when the runner does arrive at your home that it is perfect for you and we can improve your experience with us! Warm regards, Team Runrug

Posted 3 weeks ago

“The rugs we ordered arrived exactly as promised and on time. The packaging was excellent and the condition of the rugs were perfect. An excellent and starighforward standar of service from start to finish.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear the rugs arrived exactly as promised and in perfect condition, and that you were satisfied with the packaging and service from start to finish. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Very overpriced for a thin piece of carpet. I couldn't recommend this runner to anyone.”

Helpful Report

Posted 4 weeks ago

Hi Helen, We’re sorry you feel the runner is overpriced. If you’d like, we can take another look at the product details and options to help ensure you’re getting good value. We do offer runners in a variety of thicknesses depending on our customers needs, with this information being found in the "product specification" section of all of our product listings. If you’re open to it, please reach out to help@runrug.com and we can review pricing or alternatives that might better suit your needs. Warm regards, Team Runrug

Posted 3 weeks ago

“Great service and great quality,liked that you can get different widths and lengths. Runner looks perfect in my hallway”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you appreciated the service, quality, and the option of different widths and lengths, and that the runner looks perfect in your hallway. If you need anything else, please let us know. Kind regards, Team Runrug

Posted 3 weeks ago

“Very pleased with my hallway runner.”

Helpful Report

Posted 4 weeks ago

Hi Deborah, Thank you for your wonderful feedback. We’re glad to hear you’re very pleased with your hallway runner. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Excellent service, great quality runners. Would recommend them, and would definitely buy again.”

Helpful Report

Posted 4 weeks ago

Hi Eileen, Thank you for your wonderful feedback. We’re glad you were pleased with the service and quality, and we appreciate your recommendations. We look forward to serving you again. Warm regards, Team Runrug

Posted 3 weeks ago

“Great quality at a reasonable price. Easy to use website. Very pleased with my hall runner”

Helpful Report

Posted 4 weeks ago

Hi Carolyn, Thank you for your wonderful feedback. We’re glad to hear you’re happy with the great quality at a reasonable price, and that you found our website easy to use. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Very efficient and quick delivery. I would definitely use them again.”

Helpful Report

Posted 4 weeks ago

Hi Amanda, Thank you for your wonderful feedback. We’re glad to hear the delivery was efficient and that you’d use us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Excellent service”

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Posted 4 weeks ago

Hi Ian, Thank you for your wonderful feedback. We’re glad to hear you had excellent service. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Perfect just what we needed in the kitchen”

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Posted 4 weeks ago

Hi Jennifer, Thank you for your fantastic review! We’re delighted to hear the Runrug is perfect for your kitchen and exactly what you needed. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 weeks ago

“Very disappointed that the original delivery went to my old address when I had previously been told my account details had been changed. I then had to have several phones and emails to get this amended.”

Helpful Report

Posted 4 weeks ago

Hi Julie, We’re very sorry to hear about the delivery mix-up and the frustration it caused with updating your account details. This isn’t the experience we want for our customers. Please let us know how we can assist you further. Warm regards, Team Runrug

Posted 4 weeks ago

“Great choice of style and size. Speedy delivery. Good quality.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for the lovely review! We’re thrilled you’re happy with the style, size, delivery, and quality. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 weeks ago

“Just what we wanted.Very pleased with product.”

Helpful Report

Posted 4 weeks ago

Hi James, Thank you for your fantastic review! We’re delighted to hear Runrug is exactly what you wanted and you’re very pleased with the product. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 weeks ago

Runrug is rated 4.7 based on 7,636 reviews