Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,636 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Huge choice of designs and sizes of runners - we were able to find one that was perfect for our hallway. The image online was an excellent representation of the design and colours of the runner we ordered - we got exactly what we were hoping for.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you found a perfect hall runner and that the online image matched the design and colours. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 2 weeks ago

“Had a Problem with the wrong colour delivered. Customer service was brilliant said not to send back the wrong one and they sent a replacement, unfortunately this was also the wrong colour. Quick response from my emil and have now delivered the correct colour. All with a weeks time scale. That's what I would hope all companies customer service was like but sadly they aren't. Thank you Joe great service. Will be back.”

Helpful Report

Posted 3 weeks ago

Hi Janice, Thank you for sharing your experience. We’re really glad to hear that the colour issue was resolved quickly and that you’re happy with the final delivery. We’ll pass your kind words about Joe on to the team. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 2 weeks ago

“The rug wasn't heavy duty enough for our hallway. Customer service advice regarding returning was very good.”

Helpful Report

Posted 3 weeks ago

Hi Angela, Thanks for letting us know. We’re sorry the rug wasn’t heavy duty enough for your hallway. We’d like to help sort this out. Please share your order number and a couple of photos showing how it’s performing in your space so we can review options (refund, exchange, or alternative product). Warm regards, Team Runrug

Posted 2 weeks ago

“My carpet arrived quick and in good condition”

Helpful Report

Posted 3 weeks ago

Hi Kenneth, Thank you for your wonderful feedback. We’re glad to hear your carpet arrived quickly and in good condition. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 2 weeks ago

“Very pleased with my purchase. Rapid delivery.”

Helpful Report

Posted 3 weeks ago

Hi Clive, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with your purchase and that the delivery was rapid. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 2 weeks ago

“Purchased a hall runner from Runrug. Easy to order. Delivered very quickly. Good quality. Exactly what I wanted.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear the hall runner arrived quickly and was exactly what you wanted. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Excellent quality O k price Very quick delivery”

Helpful Report

Posted 3 weeks ago

Hi Hilda, Thank you for your wonderful feedback. We’re glad to hear the quality is excellent, the price is ok, and delivery was very quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Great company. Pleasant and efficient”

Helpful Report

Posted 3 weeks ago

Hi Carol, Thank you for your wonderful feedback. We’re glad to hear you found us pleasant and efficient. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Simple easy to use web site… the rugs ordered are very good quality and perfect … delivery was super quick … I would highly recommend this company ….great service”

Helpful Report

Posted 3 weeks ago

Hi Terry, Thank you for your wonderful feedback. We’re glad to hear the site is easy to use, the rugs are of good quality, and delivery was quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Lovely product. Spoke to Joe & his customer service was brilliant.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you were happy with the Runrug and Joe’s customer service. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Great rug runnet”

Helpful Report

Posted 3 weeks ago

Hi Colin, Thank you for your wonderful feedback. We’re glad to hear the rug is great. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Love these good value great company quick deliver thanks again”

Helpful Report

Posted 3 weeks ago

Hi Evelyn, Thank you for your wonderful feedback. We’re glad you’re happy with the value, our service, and the quick delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“A wonderful selection of rugs, sizes available for all areas. Excellent quality rugs, exactly as described, colours were as vibrant as shown. Customer service was amazing, delivery really quick. I have used Runrug before & will definitely use again.”

Helpful Report

Posted 3 weeks ago

Hi Cindie, Thank you for your wonderful feedback. We’re glad to hear you’re happy with the rug selection, quality, and quick delivery. It’s great to know you’d choose us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Runner arrived ordered 60cm wide. Prepared stairs cut all treads and grippers to just under 60cms. Offered up the carpet, to find after all my measurements the carpet wasn't 60 cms wide. Not impressed with my purchase.”

Helpful Report

Posted 3 weeks ago

Hi russ, Thanks for letting us know. We’re sorry the carpet width you received didn’t match your measurements. We’d like to help sort this out. Please share your order number and a couple of photos showing the width measured on the roll and the final fit, so we can review options (replacement, refund, or alternative sizing). If available, we can also check cutting tolerances and confirm whether a re-cut might be possible. Warm regards, Team Runrug

Posted 3 weeks ago

“A beautiful runner that arrived shockingly quick to the US.”

Helpful Report

Posted 3 weeks ago

Hi Hannah, Thank you for your wonderful feedback. We’re glad to hear the runner arrived shockingly quick to the US. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“We are very pleased with the customization, and the quallity of the rugs. Good value and we're happy!”

Helpful Report

Posted 3 weeks ago

Hi Joanne, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with the customization and the quality of the rugs, and that you feel it offers good value. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Excellent service. I emailed to ask if i could upgrade my delivery. The response was prompt and my delivery was upgraded without any extra charge. Quality of product is excellent too. Wouldn't hesitate to use Runrug again.”

Helpful Report

Posted 3 weeks ago

Hi Theresa, Thank you for your wonderful feedback. We’re glad to hear the upgrade was arranged promptly without extra charge and that you’re happy with the quality. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“great to find a company that has a great selection of designs but most importantly SIZES to often only 600mm wide & 2/2.5 available so we were able to get right width & length in design suitabl Very competive price & short delivery So could not be happier”

Helpful Report

Posted 3 weeks ago

Hi Stan, Thank you for your wonderful feedback. We’re glad to hear you found a great selection and sizes to suit, with a competitive price and short delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“THE CLORS WERE GOOD BUT RUG QUALITY WAS THIN AND NOT PLUSH The stairrunners removed were twice as thick. Hidding the staples a task. Not recommended planning on rerplacing it”

Helpful Report

Posted 3 weeks ago

Hi, We’re sorry you feel the runner is overpriced. If you’d like, we can take another look at the product details and options to help ensure you’re getting good value. We do offer runners in a variety of thicknesses depending on our customers needs, with this information being found in the "product specification" section of all of our product listings. If you’re open to it, please reach out to help@runrug.com and we can review pricing or alternatives that might better suit your needs. Warm regards, Team Runrug

Posted 3 weeks ago

“Nice rugs, the colour and size I wanted. The binding has started to fray a little though.”

Helpful Report

Posted 3 weeks ago

Hi Pauline, Thank you for your review. We’re glad the color and size met your needs. Sorry to hear the binding has started to fray a little. If you’d like, please share a photo and your order number so we can help with a repair or replacement options. Warm regards, Team Runrug

Posted 3 weeks ago

Runrug is rated 4.7 based on 7,636 reviews