Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,590 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 2 years ago

“Love my runner. Also excellent customer service, answers queries promptly.”

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Posted 2 years ago

“very nice rug, arrived quickly, good colours and plush and warm”

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Posted 2 years ago

“Well please with runner”

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Posted 2 years ago

“Excellent quality soft ,durable runner for my room ,have ordered another .”

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Posted 2 years ago

“Happy with runner. Bought it to brighten our hall.”

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Posted 2 years ago

“Good quality - keen prices - easy purchase - dispatch needs overhall - stair runner arrived quickly, paperwork said order dispatched and complete - unfortunately underlaty and gripper were left on loading bay or mislaid - finally arrived after some prompting - good aftersales team I would use them again”

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Posted 2 years ago

“VERY PLEASED WITH THE RUG , COLOUR AND SIZE PERFECT”

Runrug 5 star review on 29th February 2024

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Posted 2 years ago

“I thought the rug was grteat and good value for money. The non slip underlay however wasnt needed and was returned for a full refund. Quick proffesional service”

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Posted 2 years ago

“Very good, easy to order online and arrived was super quick.”

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Posted 2 years ago

“Pattern: Pin Dot floor runner Color: Black Size: 23 ft x 2 ft I am pleased with the product. What I received is exactly as described on the website. Ordering was easy and shipping was very fast. Ordered on Feb 19 & received it Feb 22. The runner is thin which is what I wanted as to avoid tripping. Time will judge how well it holds up. The runner does need a non-slip underlay which I already had.”

Runrug 5 star review on 27th February 2024

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Posted 2 years ago

“Very good runner quality, quick delivery, but had to pay UPS when delivered due to UPS/Runrug invoicing problem. However, Runrug will reimburse me for UPS problem.”

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Posted 2 years ago

“Top-of- line customer service aiming for customer satisfaction”

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Posted 2 years ago

“Very happy with our rugs we bought. Also your delivery is so fast. Thank you”

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Posted 2 years ago

“We are so pleased with this black runner and just how comfortable it is to walk on without slippers.Your company sure do go the extra mile with customer satisfaction with speed of dispatch '' next day '' and delivery same day as dispatched. We have used you on several times because of service and would not go anywhere else. I would highly reccommend your company.”

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Posted 2 years ago

“I had looked online off and on in vain for two years for a new 16 ft. runner. Problems were wrong color, wrong pattern, too wide, or it didn't come in a 16 ft size. I discovered Runrug two weeks ago and a new runner now lies in our hall way. I love the color, pattern, width, and thickness. It looks good and feels good to walk on. For a cut run with bound ends, it is a beauty and deserves a 5. For what I originally wanted, it is a 4 simply because a cut run does not (understandably) have the border design at either end - just along the sides. But, I am very happy with this run and now can move on to other projects!”

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Posted 2 years ago

“Excellent website - easy to use, and liked the facility to place the item into a photo of a room. Prices not the cheapest, but quality is excellent. Free delivery, and arrived 2 days early.”

Runrug 5 star review on 26th February 2024

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Posted 2 years ago

“I'm still waiting for my rug ! Your customer service is appalling , Not one phone call to say it's delayed, I myself had to check where it was , after waiting in All day , for a delivery that You didn't deliver , I'm still waiting for confirmation, of my said delivery.”

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Posted 2 years ago

Hi Maureen, Thank you for leaving us a review. I am very sorry to hear that there was a delay with your delivery. I can see that one of our customer service representatives has been looking into this and has spoken to you and a gentleman called Michael. Unfortunately the delay was with one of our suppliers, I am afraid we were not informed of the delay until we chased this up for you. I do apologise. We take our customer care very seriously and we're sorry that your experience this time, was unsatisfactory. After looking into this now for you, I can see that the delivery was sucessfully completed yesterday at 12:35pm. If we can help with anything further, please don't hesitate to reach out to us again. Thank you.

Posted 2 years ago

“Very satisfied. Quick shipping. And shipping was free. Quality of rugs is excellent”

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Posted 2 years ago

“I haven’t received it yet.”

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Posted 2 years ago

Hi Tina, Thank you for leaving us a review. I am very sorry to hear that there has been a delay with your delivery. I can see that the estimated delivery date was February 26th. After looking into this for you now, I can see that the delivery was sucessfully completed yesterday (Feb 27th) at 11:57am. I do apologise for the slight delay and I hope you like your rugs! If we can help with anything further, please don't hesitate to reach out to us. Thank you.

Posted 2 years ago

Runrug is rated 4.7 based on 8,590 reviews