Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“all good, so pleased with my purchase I ordered a second runner.”

Helpful Report

Posted 2 years ago

Thank you Colin for your 5-star rating of Runrug! We are so pleased to hear that you enjoyed your purchase so much that you even ordered a second runner. We appreciate your loyalty and thank you greatly for your kind words!

Posted 2 years ago

“Well made doormat that is also lovely and soft, a good price as well - thank you”

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Posted 2 years ago

Thank you for your 5-star rating of Runrug! We are glad to hear that you are satisfied with the product quality - it's always great to know that our customers love our products. We're also glad that you appreciate its price! Thank you again for your kind review.

Posted 2 years ago

“We ordered 2 rug runners, which came extremely fast. We were not only impressed with how fast they came but the quality of these rugs are of a very high standard. Sadly the rugs we ordered didnt look as nice where we wanted them so we had to send them back. We could have chosen different ones but decided not too. It was hassel free to send them back. I would highly recommend this company, very impressed.”

Helpful Report

Posted 2 years ago

Thank you so much Alison for your wonderful 5-star rating of Runrug! We are glad you were impressed with not only how quickly your two rug runners arrived, but also with the high quality of the rugs. We're sorry the rugs weren't what you were looking for, but we appreciate that it was hassle-free to send them back. We're happy to hear you would highly recommend the company and we thank you for your kind words!

Posted 2 years ago

“Great runner did the job I needed it to do”

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Posted 2 years ago

Thank you so much for taking the time to rate our product with a 5-star rating! We're so pleased that it did the job you needed it to do. Your review is very much appreciated! P.S. - It looks brilliant!

Posted 2 years ago

“Lovely looking rug and nice quality. Really pleased”

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Posted 2 years ago

Thank you so much, Julie! We are thrilled to hear that you love your rug! We are always delighted when our customers are so satisfied with their purchase. We appreciate your kind words :)

Posted 2 years ago

“I loved the runner that I bought from Runrug, my feet just sunk into the luxurious pile. I felt as if I wanted to walk over it barefooted. The modern design in black and white was very fetching I also bought the sticky underlay and this firmly kept the runner in place. Delighted Dora I loved the Hallway Carpet Runner I bought from Runrug”

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Posted 2 years ago

Thank you so much for your appreciation of Runrug. We are delighted to hear that you enjoyed your carpet runner and especially thrilled that you found its modern design fetching. We are also especially pleased to hear that the underlay kept the runner firmly in place. Again, thank you for your 5-star rating and we look forward to seeing you again soon!

Posted 2 years ago

“Really nice quality and wonderful quick service”

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Posted 2 years ago

Thank you so much, Stuart, for your glowing 5-star rating and kind words about Runrug! We are delighted to hear that you appreciate the quality and quick service that we provide!

Posted 2 years ago

“The backing is different to one I bought previously, quality not as good. Not cut straight.”

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Posted 2 years ago

Hi Vanessa, Sorry to hear you're not satisfied with your order. If you haven't already, please contact our Customer Service Team at help@runrug.com.

Posted 2 years ago

“I’ve used Runrug twice now and been very happy both times. Ordering is easy and delivery is fast. The quality of the rugs are fantastic.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Karen! I'm glad to hear that you had a great experience with Runrug over the two times that you've used us. I'm glad that you found ordering and delivery to be fast and easy, and that you were happy with the quality of the rugs. Thank you for being a loyal customer!

Posted 2 years ago

“The rug delivered was nothing like image in marketing material and was of mediocre quality.”

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Posted 2 years ago

Thank you so much, Robert, for your feedback regarding Runrug. We really appreciate you taking the time to tell us about your experience. We deeply apologise for any confusion, images can appear differently depending on each screen, settings and personal view as we all naturally can see colour differently. If you haven't already, please contact our Customer Service Team at help@runrug.com for any further assistance. Once again, we apologise for any inconvenience caused.

Posted 2 years ago

“Disappointed with my purchase, plus delivery date given and arrived nearly a week later”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding your purchase of Runrug. We appreciate you taking the time to let us know about your experience. We are sorry that your delivery date was delayed by almost a week, and we regret any inconvenience this has caused. We would love to hear more of your feedback and how we can make things better. If you haven't already, please contact our Customer Service Team at help@runrug.com for further assistance with this matter.

Posted 2 years ago

“Excellent!”

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Posted 2 years ago

Thank you for your 5-star rating Michele! We really appreciate it! We are glad to hear you had an excellent experience with Runrug!

Posted 2 years ago

“I came, I saw and Runrug accomplished! Perfectly. On the time given to me for its arrival!! Product is perfect. Thank you!”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We are delighted to hear that you had a positive experience with us and were able to get your product in the time given. We are so glad that you are pleased with your product and we are thankful for your kind words. "I came, I saw, and Runrug accomplished!" We really appreciate your feedback. Thank you for your continued support!

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thank you for giving Runrug a 5-star rating! We really appreciate your kind words and are so glad to hear that you had a pleasant experience with our service. Your satisfaction and feedback are our highest priority and we hope to continue to provide you with excellent service in the future!

Posted 2 years ago

“We love Runrug! It is so soft and comfortable on your feet! Also it arrived very quickly. We will definitely use them again in the future.”

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Posted 2 years ago

Thank you so much for the 5-star rating of Runrug, Tracey! We are really grateful that you are happy and that your order arrived quickly! We look forward to seeing you again soon :)

Posted 2 years ago

“Rug looks nice in situ, however the colour is not as vibrant as per website”

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Posted 2 years ago

Thank you, Linda, for your 4-star rating of Runrug. We appreciate your feedback regarding the color of the rug not being as vibrant as shown online. We strive to make sure that customers receive exactly what they ordered, so we apologize for any discrepancies there. We thank you for taking the time to review!

Posted 2 years ago

“Bought Zoe runners and rug and I know they were not super expensive but disappointed with quality. Very thin, very creased and ends continue to stick up despite reverse rolling and weighting down making them a trip hazard. It's such a shame as colour and pattern just what I wanted.”

Helpful Report

Posted 2 years ago

Hi Deborah, We are sorry to hear you weren't satisfied with your order and we deeply apologise for any inconvenience caused. If you haven't already, please contact our Customer Service Team at help@runrug.com for further assistance with this. Thank you for your honest feedback :)

Posted 2 years ago

“I'd love to review my experience with Runrug but cannot as our rug is yet to appear! The rug was due for delivery a week ago but is still not here. The delivery firm Runrug use say they do not have a vehicle large enough to deliver it. Mmmm??”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you have had issues receiving your order. If you haven't already, please contact our 'Customer Service Team' at help@runrug.com and we will assist you further. Thank you for making us aware of this issue!

Posted 2 years ago

“High-quality carpets, custom sizes, excellent client service. Highly recommend Runrug!”

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Posted 2 years ago

Thank you so much, Renee, for your wonderful 5-star review of Runrug! We really appreciate your kind words and are so happy our high-quality carpet, custom sizes, and excellent client service were enough to make you highly recommend us! Thanks again for your great feedback!

Posted 2 years ago

“Customer service was great, once things were all settled rugs arrived soon after and fit perfectly”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Jerome! We are so delighted to hear that you had a pleasant experience with us and that your order arrived safely and fit your space perfectly. We truly appreciate your loyalty, and are grateful that you chose Runrug for your rug needs.

Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews