Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,750 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good value for money looks good”

Helpful Report

Posted 2 years ago

Hi Alan, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your purchase. Thanks again! Runrug

Posted 2 years ago

“Nice runner but a bit on the thin side, therefore, not suitable for the intended area. Used elsewhere. I will pay more attention to the thickness when purchasing in future.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for the review! Your positive comments are appreciated, however, we're sorry to hear that you're unhappy with the thickness of the product. We have many different styles and ranges to choose from, at all different thicknesses. We'd be more than happy for you to return that one to us and we can look at exchanging it for you. Would this be something that you'd be interested in? If so, please reach out to us at: helpuk@runrug.com. Thank you. Runrug

Posted 2 years ago

“Great hall runner. Fabulous price and came early. Will definitely Oder from Runrug again.”

Helpful Report

Posted 2 years ago

Hi Sylvia, Thank you for your positive review and we're happy to see you're pleased with your purchase. We can't wait to see you again. Thank you! Runrug

Posted 2 years ago

“Fabulous service and so happy with my garden runner , been looking for a aqua runner in ages perfect .”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Arrived as stated good quality have used company before and will use again hall looks great”

Helpful Report

Posted 2 years ago

Hello, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Nice rug nice colour .. looks like good quality too”

Helpful Report

Posted 2 years ago

Hi Howard, Thank you for your review, we're very happy to see you're pleased with your order. Could I perhaps ask what we could have done differently, for a 5* score? We'll hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Excellent quality. Design. And delivery. Fully recommend.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with us - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we'll hope to see you again soon! Runrug

Posted 2 years ago

“Easy website to navigate, easy ordering, prompt delivery and we love our runner too!”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for your positive review and we're happy to see you're pleased with your order and the delivery was prompt! We'll hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Excellent fast service and delighted with the product”

Helpful Report

Posted 2 years ago

Hi Lindis, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with us - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we'll hope to see you again soon! Runrug

Posted 2 years ago

“Ordered two astroturf mats, having searched for them for ages. Despite there being a stock issue, which Joe contacted me about very quickly to ask if I still wanted to proceed, the one mat they had arrived on the original delivery date. Good quality product at a competitive price. And a friendly, personal service which is often lacking when ordering online. Would use again, and recommend.”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with a member of our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Fabulous runner. Great design. Very fast delivery. Good quality.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Really pleased with the quality of the rug.”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Beautiful rug. Excellent customer service. Fast ship. Thank you!”

Helpful Report

Posted 2 years ago

Hi Jo Anna, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“We love the runners we bought from Runrug. Having had a disastrous experience with a competitor who end their name with 'outlet' we were hesitant especially when 1 of the products was out of stock. Here we go again, months of waiting but no...customer service was excellent and assured us it would be delivered within 2 weeks and it was. Beautiful design, product is as advertised and appears well made. Cannot recommend this company highly enough”

Helpful Report

Posted 2 years ago

Hi Colin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“quick delivery and the carpet runner is beautiful.”

Helpful Report

Posted 2 years ago

Hi Javed, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Super service .came next day .booooom”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for your positive review and we're happy to see you're happy with your order. At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We are delighted to hear that you received your order quickly and efficiently. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Nice colour fits well very happy”

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Posted 2 years ago

Hi Geraint, Thank you for your positive review and we're happy to see you're pleased with your order. We'll hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“We bought a Eastern treasures long and short hall carpet runner to use in our Caravan. Really pleased with the quality and service we received. Would definitely buy from Runrug again.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with us! - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Good quality and fast shipping”

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Posted 2 years ago

Hello, Thank you for your positive review and we're happy to see you're pleased with your order. We're also glad to hear that the delivery was prompt! We'll hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“I bought 3 rugs for my upstairs hallway. THEY ARE PERFECT!!”

Helpful Report

Posted 2 years ago

Hi Kimberley, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,750 reviews