Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,590 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I love this runner. Colours are exactly as described. Nice quality . Timely delivery”

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Posted 2 years ago

“Ordering and receiving the runner was very easy. We have not installed it yet so I don't know the quality. Thank you.”

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Posted 2 years ago

“Very good experience throughout. We needed carpet runners / mats of more unusual sizes for our motorhome and we were very pleased that Runrug were able to provide a good choice . The carpets are very good quality for the price and well finished Delivery was very quick”

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Posted 2 years ago

“Extremely happy! Love the quality of the carpet, customer service is excellent, fast delivery. I would definitely recommend.”

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Posted 2 years ago

“Quality much better that we expected, has a nice feel under the feet”

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Posted 2 years ago

“After initial carpet was faulty, Rugruns customer service ( via Joe) was excellent arranging for me to return item without fuss and organising a refund as new item ordered was cheaper. Now have new carpet and more than happy as it is of good quality and looks great. Well done Rugrun”

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Posted 2 years ago

“Great prices and brilliant carpets great service”

Runrug 5 star review on 25th February 2024

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Posted 2 years ago

“Stair runner came promptly as ordered. Can’t say what it looks like yet bc it’s still rolled and wrapped. But looks good. Also got some beautiful stair rods. Gonna look great!”

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Posted 2 years ago

“I needed a dark coloured rug for my very small hall. This black tartan pattern is ideal for the purpose. Good quality. Like it!”

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Posted 2 years ago

“I am very pleased with my runner, it looks very smart.”

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Posted 2 years ago

“Disappointing.”

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Posted 2 years ago

Hi Martin, Thank you for taking the time to leave us a review. We're very sorry that you are unhappy with your purchase. I can see that my colleague Iain is working closely with you over email, to rectify any such issues that you may have. Hopefully we can now resolve the situation to your satisfaction. Thank you.

Posted 2 years ago

“Happy to buy from you”

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Posted 2 years ago

“Service was fine. The rug itself was not what I expected, very hard to walk on in bare feet. I was hoping for something softer, a little more plush.”

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Posted 2 years ago

Hi Thomas, Thank you for taking the time to leave us a review. I can see that you've purchased one from the Aztec range, this product is described on our website to have a fairly coarse feel to it, it has a firm feel and offers little comfort. This product is not made to be luxurious, it is made to be very durable and practical. We do have lots of different ranges to choose from! We'd be happy for you to contact us directly and we'll be more than happy to arrange an exchange for you. You can speak to one of our customer care representatives by sending an email to: help@runrug.com. Thank you.

Posted 2 years ago

“Great selection and fair prices. Easy to do business with online.”

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Posted 2 years ago

“Paid £5 for next day delivery which should have been 15th Feb. It is now 21st and no delivery received. Any company using Evri is asking for trouble, useless system that never improved at at alm after it name change from Hermes.”

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Posted 2 years ago

Hi Nom, Thank you for your review. I am very sorry to hear of the delay with your delivery. I can see that we did dispatch it on time, however, for some reason there was a delay on the couriers side. Of course, this is out of our control but we do sincerely apologise on their behalf and we of course, will be happy to look into what is causing this delay. - We will also be issuing you with a refund for the £5.00 that was paid. I can however, now see from the tracking that the shipment was delivered this morning at 09:00am. This is great news. Please don't hesitate to contact us directly, if we can help with anything further. Thank you.

Posted 2 years ago

“Excellent service so happy with our runner would use runrug again”

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Posted 2 years ago

“Excellent quality and delivery”

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Posted 2 years ago

“Although I paid for nxt day delivery rug did not arrive till day 3 so wasn't too happy I thought quality wS good but dissapointed in colours the one in pic on your website looked bright the one I got is very dull not much colour that apart its ok”

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Posted 2 years ago

“I am very pleased with the rug, the quality and the fit as seen in picture and would not hesitate to use them again. Just one small point (the reason for 3 stars) I paid an extra £6 for next day delivery but the rug took 5 days to arrive. Hermes/Evri were blamed, but I have not been offered my £6 back. Not even for good customer relations. next time I order, I will leave it to standard delivery as it would have come in the same amount of time.”

Runrug 3 star review on 20th February 2024

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Posted 2 years ago

Hi Phil, Thank you for taking the time to leave us a review. We're very happy to hear that you are pleased with your purchase. We sincerely apologise for any inconvenience the delivery delay may have caused you. Upon investigating the matter, we noticed that there have been a small number of customers encountering similar delays recently. After thorough examination, we've identified that some shipments have not been properly scanned in at the depot. Our initial assessment suggests a technical issue with the courier's scanning system. Please rest assured that we are actively working on rectifying this matter with our courier partner. We believe this to be an isolated incident and not indicative of an ongoing problem. Nonetheless, we are taking every necessary step to ensure that such delays are minimised in the future. With regards to the £5.00 next day delivery fee, we of course will be reimbursing you for this! I am very sorry if we forgot to mention this. Your satisfaction is of utmost importance to us, and we appreciated your patience and understanding. If there is anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us. Thank you, once again.

Posted 2 years ago

“Beautiful product. Great customer service. The customer representative (Joe?) caught an error that I made and adjusted my order. Thanks!”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,590 reviews