Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank for a plesent order will have more in the future”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent product and customer service. Very prompt delivery.”

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Posted 2 years ago

Hello, Thank you for taking the time to review our product & service! We're delighted to see you've had a positive experience with our Customer Support Team - We work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“runner is beautiful. i was so impressed with the way i was treated when i made a mistake with my order. nothing was too much trouble. thank u joe and joe.”

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Posted 2 years ago

Hi Kathy, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with both of the Joe's in our Customer Support Team - We work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Rugs are as described and delivered promptly but it is obvious they are cut off a roll as ends of the rugs are not square by quite a margin”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for leaving us a review. We're very sorry to hear that the end isn't cut square. This is certainly not how our products should be sent out. Please contact us directly so that we can help to resolve this for you. help@runrug.com Thank you.

Posted 2 years ago

“Shipping was fast delivered to our door and rug works well. Happy customer”

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Posted 2 years ago

Hi Timothy, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your order. Thanks again! Runrug

Posted 2 years ago

“Super fast ship. Great communication. Great product”

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Posted 2 years ago

Hi Maleah, Thank you for taking the time to review our company! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Fantastic rug, very strong and took staples well . Bought on internet with good reviews. Feared the worst but runner was of excellent quality. Came fast, beat the staple gun I ordered. Now all installed by me and looks wonderful. My first runner and would definitely buy another from this company.”

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Posted 2 years ago

Hi Gary, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Amazing quality”

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Posted 2 years ago

Hi Shilani, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“I've got my delivery on time, and I'm very happy of material and condition. It looks really good. However, running rug, is narrower about 15cm than I ordered. It still maches, but wanted wider. Generally, good quality.”

Helpful Report

Posted 2 years ago

Hi Joanna, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We are, however, sorry to hear that we've sent the wrong width! Please contact us at: help@runrug.com if you would like us to initiate an exchange for you. We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very pleased with the quality the price and looks just like the picture”

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Posted 2 years ago

Hi Ann, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Was able to get the exact size we needed and the rug was exactly as pictured on the website. Most impressed that it came from Freeman Street, my Saturday job was in Woolies, Freeman Street many years ago!”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for your positive review and we're happy to see you're pleased with your order. Could I ask what you think we could improve on, to be awarded that all-important 5th star? We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Overall, I am pleased with my zebra lining runner. The quality and price along with shipping process was all satisfactory. I gave it 4 stars because of the color. I thought the white part of the zebra rug would have been whiter it almost looks off white. However it still looks nice and it does feel great under the feet. I would purchase from here again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We're pleased to see that you're happy with your purchase. We work hard to ensure we offer the best quality products at the best prices! We are sorry, however, that the border wasn't quite the shade of white you expected. Unfortunately, it can be very challenging to show the color of something online. There are many factors to consider, including the color settings on the device you are viewing the products on. We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent quality and promptly shipped.”

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Posted 2 years ago

Hello, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your order. Thanks again! Runrug

Posted 2 years ago

“Quality and price was very good”

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Posted 2 years ago

Hi Hugh, Thank you for your positive review and we're pleased to hear you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“I haven’t received them yet”

Helpful Report

Posted 2 years ago

Hi Jo, Thank you for your review. We're very sorry to hear that you haven't received your order. Looking at the tracking information we can see that the items were delivered on Monday, July 10th at 12:02pm. Please can you contact us at help@runrug.com to discuss this further? Of course, we'll be happy to do everything we can to support you. Thank you, Runrug.

Posted 2 years ago

“Really pleased with our hallway rug. Good quality.”

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Posted 2 years ago

Hi Andrew, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Very nice rug delivered promptly”

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Posted 2 years ago

Hi Oliver, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Excellent customer service and quality of the rugs!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Delivered ahead of time, exactly what I ordered to get my project underway. Great service, will use again.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Quick, easy and reliable - thank you!”

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Posted 2 years ago

Hi Becky, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,747 reviews