Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brillant service I got exactly what I ordered an great quality and fast delivery”

Helpful Report

Posted 2 years ago

“I have still not received my order from u through Evri.It was originally due to be delivered on the 24th of Nov 2023 and it is now the 28th of November and still no sign of it being delivered or indeed according to Evri yet being out for delivery only in their possession.This is very disappointing and also worrying.Very -no update on this situation received in last 2 to 3 days.”

Helpful Report

Posted 2 years ago

“Very good service and quick delivery. Overall we are satisfied however our mat was obviously cut to size from a roll and unfortunately, it was not cut straight so after paying £38 we have had to cut the edges straught eith a pair of scissors.”

Helpful Report

Posted 2 years ago

“Rug runner looks good in hallway. Customer service was prompt when i had an issue about the delivery and sorted very quickly.”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Lovely rug, exceeded expectations.”

Helpful Report

Posted 2 years ago

“Nice looking. Easy to order and plenty of sizes - Quick receipt, and easy to handle.”

Helpful Report

Posted 2 years ago

“Good quality,very pleased with the product.”

Helpful Report

Posted 2 years ago

Hi Carole, Thank you so much for your generous 5-star rating of Runrug. We are so glad to hear that you are pleased with the product - high quality is always our aim.

Posted 2 years ago

“Sent wrong rug, tried to email but emails would not go through. Wrong email. Not happy.”

Helpful Report

Posted 2 years ago

Hi Samantha, It's very upsetting to hear that you received the wrong product and that you have had difficulties getting in contact with us. Please contact our Customer Service Team at help@runrug.com and we will work to resolve this :) We deeply apologise for any inconvenience caused by this mistake.

Posted 2 years ago

“I am very pleased with my hall runner it's very good and not to expensive.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We are so proud to know that you are pleased with your hall runner. It's great to hear that it is both good quality and reasonably priced. Thanks again for your kind words!

Posted 2 years ago

“Beautiful design. Very cheaply made.”

Helpful Report

Posted 2 years ago

Thank you, Bebert, for your feedback on Runrug! We are committed to providing the best customer experience and we appreciate your honesty. We appreciate your feedback on both the design and qaulity.

Posted 2 years ago

“Nice quality rug. I am very pleased with my new stash r runner!”

Runrug 5 star review on 23rd November 2023

Helpful Report

Posted 2 years ago

Thank you so much, Janine, for your 5-star rating of Runrug! I'm so glad to hear that you're pleased with the quality. It means a lot to us knowing that you're a happy customer :)

Posted 2 years ago

“Quality products--excellent customer service.”

Helpful Report

Posted 2 years ago

Thank you for your amazing 5-star review of Runrug! We are so pleased that you have enjoyed the quality of our products and our excellent customer service. We thank you for your support!

Posted 2 years ago

“Excellent service. Super fast turn around time and delivery on 2 separate orders. Highly recommend!”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating, Kathi! We really appreciate your kind words about our excellent service, super fast turn around time and delivery, and are thankful that you highly recommend us. We are also very grateful for your loyalty and support!

Posted 2 years ago

“Arrived promptly.”

Helpful Report

Posted 2 years ago

Thank you, Carole, for your 5-star rating of Runrug! We are so glad to hear that your rug arrived promptly. It means a lot to us that you are satisfied with your purchase!

Posted 2 years ago

“arrived just when it said it would just a couple of days after ordering. Was cut to the size i asked for. Very pleased with it looks very nice in my hall.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating! We're happy to hear our product arrived just when it said it would and that you were pleased with the size after ordering. We appreciate your feedback and it's great to know that you're happy with the look of your hall. Thank you for choosing Runrug!

Posted 2 years ago

“Did a review and forgot to add a photo,sorry. Really pleased with the rug we ordered and looking forward to choosing another for lounge.”

Runrug 5 star review on 22nd November 2023

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating for Runrug! We are so pleased that you are happy with the rug you ordered and look forward to helping you find the perfect fit for your lounge next :) Thanks for providing a photo, it looks great!

Posted 2 years ago

“Pleased with the carpet runner”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating for our Runrug! We are so pleased that you love the runner!

Posted 2 years ago

“Delivery was quick. Overall happy with the runner.”

Helpful Report

Posted 2 years ago

Thanks for the 4-star rating, Frances! We're glad to hear you were satisfied with your Runrug purchase overall.

Posted 2 years ago

“Perfect rug and servuce”

Helpful Report

Posted 2 years ago

Thank you so much Nicky for the amazing 5-star rating! We are so glad you love Runrug and the service you've received. "Perfect rug and service" indeed - we're so happy to hear that!

Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews