Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,735 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“When I ordered my stair runner in early February my first e-mail response from Runrug notified me that it would not arrive before May 28. So, I was pleasantly surprised to see it arrive in just three weeks.”

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Posted 1 year ago

“The service from this company is incredable. There was a problem with the size,following a phone call this was sorted in 48 Hrs. Delighted with our carpet runner.Many thanks.”

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Posted 1 year ago

“Good service and good product”

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Posted 1 year ago

“I’ve used a competitor brand that is ‘washable’ it was twice the price and didn’t last… so far extremely impressed with ease of order.. care of packaging… and thickness of rug.. I’ll be ordering for rest of my rooms 🤓”

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Posted 1 year ago

“Would recommend Runrug”

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Posted 1 year ago

“very good service the package arrived with all the items we needed, the stair carpet will be laid on Monday”

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Posted 1 year ago

“Efficient service but not all that happy with the rug. Has lots of ridges in it ….presumably from previous folding. Hopefully they will disappear over time.”

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Posted 1 year ago

Hi Judith, Thank you for taking the time to leave us a review. First and foremost, we want to assure you that our team takes great care in handling and packaging our rugs. We never fold them during the packing process; instead, they are always carefully rolled to maintain their quality and integrity. It's important to note that due to the nature of the materials used and the process of shipping, some rugs may develop ridges or waves upon unrolling. However, this is typically temporary and is easily resolved with a bit of time and patience. Rugs often need a short period to settle and acclimatise to their new environment, especially after being tightly rolled during transit. We recommend laying the rug flat in the desired location and allowing it some time to relax and flatten naturally. You may also try placing some weight along the ridges to help expedite the process. In most cases, you'll find that any ridges or waves will diminish over time, leaving you with the smooth and beautiful rug you envisioned. Please don't hesitate to reach out to our customer support team, if you have any additional concerns or questions. Thank you.

Posted 1 year ago

“High quality, 100% recommended. Delivery on time.”

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Posted 1 year ago

“So easy to use and I had to return my stair runner as I made a mistake when ordering they understood and had no problems returning them and they sent out the correct size no problem and they were very easy to deal with would use again if needed to thankyou”

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Posted 1 year ago

“Great value excellent quality delivered early overall very pleased with the rug and Runrug.”

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Posted 1 year ago

“Delivered a few days after order and I'm absolutely over he moon. The quality is highly recommended and the colour is the same as the picture. Very impressed.”

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Posted 1 year ago

“Really happy absolutely stunning ♥️♥️👌🏻 Strongly recommended”

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Posted 1 year ago

“It is very light and does not feel like a quality product. Yet to see the durability”

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Posted 1 year ago

Hi Sanath, Thank you for taking the time to leave us a review. However, I am very sorry to hear that you are unhappy with your purchase. We do however, believe that the product description we give on our website, is very accurate and clear. The texture of this carpet is fairly coarse, it has a firm feel and offers little comfort. This product is not made to be luxurious, it is made to be durable and practical. This style of rug will last you for many years, it is pretty much indestructible. If this product is not what you were looking for, we have many other different ranges to choose from! Please do contact us directly if you would like to arrange an exchange? We'd be more than happy to help. Thank you.

Posted 1 year ago

“Lovely quality, looks really good, getting a longer size from them as soon as I have the money.”

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Posted 1 year ago

“Unfortunately my order has been delayed due to stock and quality issues. Communication was good regarding my order”

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Posted 1 year ago

Hi Ray, Thank you for taking the time to leave us a review. We are very sorry that we had to ask you to wait for our next delivery of stock. Unfortunately a fault was found in the remaining stock that we had available and we take our quality care checks very seriously. We would never want to send out a product which was faulty. I hope you can understand. The moment the new stock arrives, we will be prioritising your order. Thank you.

Posted 1 year ago

“Excellent value, quality and delivered on time. Would definitely recommend.”

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Posted 1 year ago

“Very good product. Fast delivery.”

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Posted 1 year ago

“Still waiting on order that should have arrived yesterday”

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Posted 1 year ago

Hi Shirley, Thank you for your email. I am sorry to hear of the delay with your delivery. I can see that we dispatched it on time, however, for some reason there has been a delay on the couriers side. Of course, this is out of our control but we do sincerely apologise on their behalf. I have reached out to them for an update and they have sent their apologies. They have advised to please allow a further 24-48 hours for the delivery to be attempted. If the delivery still hasn't taken place, please contact us directly and we will do all that we can for you. Thank you. help@runrug.com

Posted 1 year ago

“Rug is lovely, just wish I knew how to stop it curling up on the ends, otherwise very pleased with it,”

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Posted 1 year ago

“Joe and Isabella were very polite and quick to reply to my concern. I ordered 2 samples which I liked. I’ll probably order from Runrug.”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,735 reviews