Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,164 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Good quality runners, fast service. A range of designs from which to choose.”

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Posted 1 year ago

“Great job, all good and on time. Many thanks.”

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Posted 1 year ago

“Absolutely Brilliant! Ordered on Thursday & in situ on Friday afternoon & I love it.”

Runrug 5 star review on 14th August 2024

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Posted 1 year ago

“The rug arrived very swiftly but the quality is very poor. It’s too lightweight and the colour is much brighter than the photos online. A shame as they looked so good and the service was great. Sadly I won’t be buying from runrug again”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a review! We're very sorry to hear that it wasn't what you expected. The rug you've purchased is actually one of our best sellers! However, we do completely understand that our customers will all have different taste. Also, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. Please feel free to reach out to us directly, if you would like to return it. We can offer both an exchange or a refund, if you would prefer. help@runrug.com Thank you.

Posted 1 year ago

“Not used Runrug previously but found what looked be the ideal product (3m runner). Arrived in really quick time and looks and fits perfectly. Appears excellent quality. Will not hesitate to use them again.”

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Posted 1 year ago

“Love the rug, just what I’ve been looking for. Great quality and quick delivery. First purchase from Runrug and will definitely be buying again.”

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Posted 1 year ago

“Hall runners were lovely quality”

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Posted 1 year ago

“Your service was great! The delivery came early and fastes than I expected, your selection is fantastic for stair runners.”

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Posted 1 year ago

“Rug never came. Was waiting for delivery so emailed and was told they had sent a previous email saying its damaged and last one in stock . You think someone would ring not just email. I've looked at spam and I cannot find email and no rug. Took me ages to find right one.Unhappy customer”

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Posted 1 year ago

Hi Hayley, Thank you for your review. Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience you've experienced. I'm sorry to hear that you did not receive the rug you were looking forward to, and I understand how frustrating this must be. It appears that there was an email sent out to you and I can see that a colleague of mine has provided a copy of this in a recent email thread with yourself. We aim to provide clear and timely updates to all of our customers and at the moment we are only a small customer service team. Unfortunately, it isn't always possible to call and speak to every customer we have. However, I apologise that this didn’t happen in your case. I will make sure we review our communication processes to prevent this from happening again. I can see that you have agreed upon a refund and this is currently being processed by our finance department. This should be back in your bank account within 5 business days. Thank you.

Posted 1 year ago

“From the start of out interactions, Runrug were professional, polite and prompt. It was excellent service. I highly recommend them to any and all.”

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Posted 1 year ago

“Great quality quick delivery.”

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Posted 1 year ago

“Purchased a 4.5m stair runner. Very reasonably priced and am very pleased with the quality of the product. Would definitely recommend RunRug if you're thinking of sprucing up your staircase.”

Runrug 5 star review on 13th August 2024

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Posted 1 year ago

“Love my new hall rug quality is fab and I could choose a size to fit which was great will be ordering another for the landing”

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Posted 1 year ago

“Great quality runner good delivery service”

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Posted 1 year ago

“This was shipped directly from the UK. We received it in MN in less than a week. That is great service. Product is as advertised. We have not yet installed, but do not anticipate any issues. Going to look great on our stairs”

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Posted 1 year ago

“Excellent customer service very friendly and helpful.quality carpet.got green red stair treads specially done for what I requested.they look brilliant bang to requested”

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Posted 1 year ago

“The quality is great colours are true and size”

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Posted 1 year ago

“Runners looked exactly like they did on the website. They arrived promptly. All good. Bought 2 runners. Will buy a third.”

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Posted 1 year ago

“Love this! It shipped promptly, the tracking was accurate, and the rug is beautiful.”

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Posted 1 year ago

“Excellent service and helpful”

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Posted 1 year ago

Runrug is rated 4.7 based on 8,164 reviews