Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,736 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Bought my first stair runner almost 6 years ago from this company the quality is fantastic, only due to re decorating my full house I have opted for a new runner.”

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Posted 1 year ago

“Easy transaction, just as it should be. EXCELLENT Thanks”

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Posted 1 year ago

“Excellent quality, design and condition.”

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Posted 1 year ago

“Excellent service, fast delivery and quality runner for hallway. Very happy customer!”

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Posted 1 year ago

“I love the rug but I'm a bit disappointed that the length has just been cut off a big roll without finishing off the raw ends. Also one end isn't entirely straight.”

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Posted 1 year ago

“Order delivered efficiently and as expected. Thank you.”

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Posted 1 year ago

“Exactly what I was looking for. Delighted with the runner. Great service all round.”

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Posted 1 year ago

“Very quick service with exactly the product we wanted. Choice of colours is great too.”

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Posted 1 year ago

“Our small order was delivered the next day. There was a very unusual quality problem but a replacement was shipped off by them without delay and return of the faulty item was very easy. I would not hesitate to buy from them again. Thanks Joe Bloomfield.”

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Posted 1 year ago

“Expensive low quality nylon runner arrived faulty , Runrug only prepared to offer tiny discount for the fault, returned.”

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Posted 1 year ago

Hi Glyn, Thank you for leaving us a review. After having a look into the issue we faced with this order, I can see that there was just a small, loose piece of binding thread. I do apologise for this, we certainly should have made sure that the binding was up to standard before sending this out to you. My colleague did say to you, that this could have been very easily repaired/rectified. I can see that we have also given instructions for this and we even offered to do this for you, if necessary. Unfortunately at this time, we felt that this did not warrant the amount of discount that you were asking for. However, we were still more than happy to try and work with you, with regards to finding a suitable resolution. Of course, you have just opted to simply return the rug to us for a full refund and that is absolutely fine. We are very sorry that we could not reach an agreement on this occasion. Thank you.

Posted 1 year ago

“I was impressed with the quick delivery. The runner was sent from England to Minnesota and arrived five days after the order was placed. The runner was exactly as described. I would buy from them again”

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Posted 1 year ago

“The runners look beautiful and stay put! Very happy with the purchase.”

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Posted 1 year ago

“So pleased with the rug good quality and customer service so good.”

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Posted 1 year ago

“Great hardworking runners. Look good.”

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Posted 1 year ago

“Really pleased with rugs we bought Great quality and will defo buy from you again”

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Posted 1 year ago

“Excellent quality product, fast delivery , looks amazing on my upstairs corridor , will definately shop with you again .Thankyou !”

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Posted 1 year ago

“Absolute qaulity products .good prices and very quick delivery .informed with delivery dates .tracking will use again all sizes are true to spec”

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Posted 1 year ago

“Excellent service, good value and fast delivery. There is only one small criticism which is the underlay which is the same witdth as the rug, and tends to show slightly on a long rug. Having said that, the quality of the rug is Excellent.”

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Posted 1 year ago

“The courrier was so friendly and funny lovely man”

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Posted 1 year ago

“I was pleasantly surprised at the quality and look of the runners I purchased. The products looked exactly as advertised. They arrived quickly. I highly recommend Runrug”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,736 reviews