Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,735 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“It is not fit for purpose and will not lay flat. I was led to believe it would be ok on a carpet. Definitely not. Lot of bulges. Unsightly & hazardous. Waste of money.”

Helpful Report

Posted 1 year ago

Hello, I am very sorry to hear you are unhappy with your purchase. The Aztec range can take a bit of time to lay flat and acclimatise due to the material used and the fact that it has to be rolled up tightly to be transported. As stated within the product description it is also anti slip on carpet but the effectiveness depends on the thickness of the carpet it is sat on. The thicker the carpet, the less effective it will be. If you would like to contact us directly, we'll be more than happy to work with you on finding you something more suited to your needs. help@runrug.com Thank you.

Posted 1 year ago

“Runner to hold carpet on wood floor”

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Posted 1 year ago

“arrived when said it would and finding what i want very easy”

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Posted 1 year ago

“Easy to use online ordering,, excellent product, speedy delivery - brilliant service all round”

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Posted 1 year ago

“Both the Quality and the colour of the rug was excellent.”

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Posted 1 year ago

“Straightforward ordering process, quick delivery and great product”

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Posted 1 year ago

“Super Qualität Schnelle Lieferung Bei Fragen sehr schnelle Antworten”

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Posted 1 year ago

“Great experience from start to finish. Delivery was quick. Will definitely order something in the future.”

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Posted 1 year ago

“Clear website nice products very fast delivery. Very happy”

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Posted 1 year ago

“The rug looks great and I would definitely buy from Runrug again”

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Posted 1 year ago

“Absolutely love our new runners . The quality is amazing and the colour is just as described. Fast delivery. Would highly recommend this company.”

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Posted 1 year ago

“Exactly as advertised, ordered and delivered. These look great and delivery was earlier than expected. We are now putting stair runners / rods on the remaining stair cases in the home and will buy from Runrug again.”

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Posted 1 year ago

“very pleased with 3 x 5m red runner”

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Posted 1 year ago

“Really pleased easy to keep clean”

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Posted 1 year ago

“Good quality, priced well arrived in good time Paid for next day delivery but turned up two days later”

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Posted 1 year ago

“Very pleased with our runner and the excellent service we received from your company. Thanks”

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Posted 1 year ago

“Found Runrug on web while looking for a Tartan runner. They have a good selection and very easy to choose size and colour etc. Was suprised that it actually came from Leeds and came so quickly. Very pleased with carpet.”

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Posted 1 year ago

“Beautiful quality rug. Love the colors and textures. Lots of compliments.”

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Posted 1 year ago

“Not as expected”

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Posted 1 year ago

Hi William, Thank you for taking the time to leave us a review. We are sorry to see that your purchase was not what you expected. Please do feel free to contact us directly if you would like some assistance. We'd be more than happy to arrange an exchange or refund for you, if this is what you would like. We will wait to hear from you. help@runrug.com Thank you.

Posted 1 year ago

“Received order in a few days, quality is good, pleased with the company”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,735 reviews